EuroGrand Casino
EuroGrand Casino Review
Visit the Eurogrand homepage and you’ll realize immediately that this is definitely a black tie affair, with the understated elegance and sophistication that embodies all that is European, EuroGrand Casino is highly attractive with it’s gold and black color scheme and “night out” theme (don’t miss the “Grand Tour”). Not only is it good to look at, but it is highly functional, easy to navigate and all the information you need is just a click away. It is also available in English, German, Spanish, French, Japanese, Dutch, Norwegian, Russian, Swedish, Italian, Turkish, Chinese, Finnish, Danish, and Korean which just goes to show how far they have gone out of their way to accommodate all of their players.
This casino really just oozes class and makes you want to find out just a little bit more…
Welcome Bonus and Promotional Offerings
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
In addition to the signup bonuses you will also receive between 10% and 15% extra deposit bonuses when you make your deposit using one of EuroGrand’s preferred deposit methods.A variety of other promotions are available through the EuroGrand newsletter so make sure you sign up to receive this and you’ll get special promotional offers, tournament schedules and more sent directly to your mailbox.
Loyalty
EuroGrand Casino’s loyalty program works in a similar manner to most others you’ll come across where for every 1 €/£/$ a player wagers at the casino, they will earn 1 Comp Point. Your comp point rate depends on your VIP level which in turn is influenced by the amount of play at the casino.
So the more you play, the higher your status will be and the more you’ll earn and you are then able to cash these in for real casino cash at any time.
Download and Registration
The downloadable version of EuroGrand Casino (which I always choose where possible) downloads and Install just like any other Playtech casino where you click the “download” button and then follow the prompts to install.
The initial download is 378KB but this will be higher once everything loads. The whole process shouldn’t take more than 10 minutes (depending on your connection of course) and once it’s all complete you will have the option of either playing for Fun or opening a Real account.
To open a Real account follow the prompts and then fill in an online form with the required banking and personal information (don’t worry, it is safe to do this) and then supply a username and password to complete the set-up of your account. You should then receive a confirmation notice and you are ready to get started!
Banking
EuroGrand casino offers quite a number of deposit methods including Credit Card, Neteller, InstaCash, FirePay, Citadel, InstaDebit, Click2Pay, UseMyBank, eWalletXpress, On Demand Funds, MoneyBookers, ECO Card, Paysafe Card, Central Coin, Solo Card, Bank Draft, as well as (Instant) Wire Transfer.
For gaming transactions I always use my Neteller account but any of these methods are just as safe and convenient and so I headed over to the cashier and made a deposit of €100 which was credited to my account and so I headed off to the games lobby to try and decide where to start and what to play.
Games Offering
EuroGrand Casino offers players over 80 games to choose from, all powered by Playtech software which ensures that they have good graphics and smooth, realistic game play. This offering includes Table and Card games, some with Live Dealers, Slots, Video Poker and Progressives as well as Arcade games (which are a whole lot of fun).
I decided to start off by playing at the Tables and chose to play Casino War for a change (I usually just play basic blackjack), and this was a refreshing change and my first few hands looked quite promising although after a good half an hour my balance started to show that I was beginning to lose the war and so I skipped over the rest of the card games which include games like poker and moved on to the table games.
I found myself steering away from the Craps and Baccarat tables toward Roulette and played the American Version for a change betting on 19 and 23 in the first round and winning when the ball finally settled on 19! That was the beginning and the end of my lucky streak and from there on I just couldn’t get one single win!
I needed to cheer myself up and so I headed off to the Arcade Games which you just HAVE to see. The graphics are phenomenal and the games so entertaining that you just want to keep going back for more. You can choose from the nautical Around the World, Genies Hi-Lo Jackpot where you pick your card, Jackpot Darts where you can aim for huge cash prizes, and Bonus Bowling where you can bowl for bonuses. Then there is my all time favorite Derby Day Horse Racing which is like a day at the race course and really exciting. I couldn’t resist these and played all of them making up my balance here and there but not really winning anything worth mentioning.
Realizing I had to move my next stop was the Video Poker offering and once again there are quite a few variations to choose from and most if not all will be familiar to you and include including Aces and Faces, Jacks or Better, Joker Poker, Deuces Wild 4-line, Mega Jacks. I played Mega Jacks and hit a mini payload of €300 and subsequently moved on to the Slots on offer.
EuroGrand Casino’s new 25 line slots offer superb graphics, great bonus features and big jackpots. There are over 30 slots in total including Classic Reel slots, Multi-line slots and unique Multi-spin slots. I started off with a few rounds on the Golden Tour Video Slot which is a golf themed game that is quite entertaining followed by the underwater themed Ocean Princess, but being a creature of habit I had to play the progressives Cinerama, Safe Cracker and finally I decided to end off with something new in the form of the gold rush themed Gold Rally. All of which are superb and potentially very rewarding.
After hours of fun my bankroll finally ran out and I had to fight the urge to go back to the cashier to make yet another deposit and so I reluctantly called it a day.
Customer Support
While you very seldom have the need to use Customer Support at EuroGrand if you do you can contact them via E-mail, Chat and Phone 247.
You’ll find the team is highly professional and that you will be very happy with the level of service you receive from them
The Verdict
All in all Eurogrand is a winner and one I’d highly recommend. It has a good games offering, huge bonuses and caters for vast markets with over 15 supported languages. They seem to know what they are doing and it shows! Visit them for yourself today and experience the true style of EuroGrand Casino.
EuroGrand Casino Player Comments
I have been playing on eurogrand for over a year, i haven’t got any bad things to say. Any winnings were put into my account after the 4 day pending and always receive my winnings. I think they are one of the good gaming sites, i have had trouble with others but eurogrand is good
I recently joined them deposited £100 using PayPal and accepted the bonus offered. After playing the games
For approximately a week, I had completed the bonus which left £1300 in my account.
I have now been trying to withdrawal this money for nearly 3 weeks.
The initial 4 working days passed without any correspondence being received, after day 6 I contacted support to be informed that they required ID. This was sent the same day (HD pics) after 2 further days of chasing I was then informed that the picture quality was poor and that my funds had been put back into my gaming account. I resubmitted new pictures on the same day, which were accepted the following working day. I have now contacted support an additional 3 times with no response and my funds are still sitting in pending.
Build up £400 to which I tried to deposit. Had the 4 pending days during which time they asked for id ect. Then after the 4 pending days the emailed to say there was unsettled transactions on my PayPal account ( which was my choice for deposit and withdrawal) after phoning PayPal twice and them verifying there was no problem with my account, eurogrand still insist there is unsettled transactions so safe to say I will not be getting that money!! It really is a massive excuse not to pay out and I feel foolish for thinking they would!! Avoid like the plague and play Mr green, virgin or sky who seem legit and shorter pending times too.
Deposited £10 pounds had a free bonus and lost it then deposited another £10 declined the free bonus and went on to win, after playing for 2 days i had £50 profit so chose to withdraw £20 and £30 only to find the next day my account had been suspended for security reasons! When i contacted customer service the said it was because my age was not verified! They were happy to take my money in the begginning but when i try to cash out my winnings they want me to send them a copy of my identification (driving licence or passport) and proof of my address! surely this should have been confirmed before they let me play!!!! Very disappointed as i spent £20 of my hard earned money and now i dont know how long i will have to wait to get it back!
I would never recommend using any type of bonuses when betting and you should definitely read the small print right though to see why.
I once put £10.00 in my betting account and received £20 bonus so of I went playing on black Jack over 2days I hit the £800 Mark!
Then when I went to transfer the full lot I could not because I have not met my bonus rules which when I read was a joke . I needed to hit at least £2000 never play same games and so on! What a joke was never going to happen so I complained and told them it’s a scam the bonus system! I would never used it again and I have won plenty from playing with £,10 on black Jack soon as I hit 100 I transfer it . ?
it was a horror trying to get in touch with their customer service. i was absolutely not happy with my experience here.
I am very skeptical with this casino provider. I have tried for at least 50 times in the last few months and I never got any close to winning anything whatever slot I used.
I got onto a bonus free spins got into a jackpot game then it decides to crash… Would not let me complete my free spins or give me the winnings that have already won… Customer services are appalling they just send the same generic message… And then started saying that I don’t have a genuine query!! Well I think I did… Also played on a few other games same scenario get onto a bonus crashes don’t go back into bonus and loose all winnings… This company is part of William hill which I’m shocked about! I suppose this is how they get so rich
And the four day holding period is ridiculous!!! Quick to take money but to give!!!
I have a problem, with Eurogrand casino, there terms clearly state, that any withdrawal upto £10,000 pounds will have a 4 day processing time, my withdrawal is now in its 8th day or 5 business days, and whenever I look for reasons why I keep getting told “check your account for updates” or ” you can reverse your withdrawal if you wish”. this seems a very unfair practise on there part.
I have never really commented on a casino site until my experience with EuroGrand. Tried to withdraw my small balance as I was getting a bit suspicious about the site. Rang the so called 24 hr call line four times but it kept ringing out not even a ”your call will be answered shortly message”. Tried the live chat but they want you to download software so that you can speak to them..nothing like making it easier for the customer!!!! Finally spoke to someone and then got an email saying that they would hold my withdrawal for up to four days and if I wished to cancel it I could and after the four days then they would pay it back. So not hoping too much I will get anything back without a struggle. Disgusts me that I read on this comment site so much about people having to send ID for their money back. They didn’t ask for that when they opened up our accounts and accepted our money. Good luck to you all
DD you´re complaining about something that is a) normal procedure at online casinos (though not saying that it´s super that way) and b) something that you could have checked before playing there. It´s in their terms and conditions.
Definitely avoid at all costs. Twice I won a bonus game which crashed and no winnings were added. The customer service only response was this is out of our control. No help at all. Once I deposited 20 pound and received an 8 pound bonus. My winnings got up to 350 pound yet I was only allowed to withdraw 45. Ridiculous wagering requirements! With regards to bonus everybody who plays slots knows part of the fun is to try and win a bonus. To win it twice and get nothing is unbelievable. They said they could see the broken game both times but only response was nothing they could do. I have now left this site and will be spending elsewhere.
Avoid this site.
all looks good and it is fantastic as long as you dont try to withdraw money. And please dont accept any bonus or your luck will drstically change…
The money could just dissapeared with no further warning. This is harsh, do you wanna chat? why dont download our app? well I did and..nobody answer with it is in line with the really poor customer service I have always received from this site.
I am very frustrated as last time you just duplicate one transaction and I lost £200 because everybody in the customer service team was clueless or useless or very “smat”..I dont know.
Euro brand is rubbish, i have had loads of problems with it and i have had no help even though i have sent loads of emails to the support team. They put all my withdrawel money back in to my eurogrand account as they wanted me to send id which i did do this twice , but nothing happened. When i logged i had 90pound in my euro grand account which i obvoiusly thought it was from the withdraw money that had been declined however i had an email saying i deposit this which i did not. I have still not had no help its a joke and will be taking the matter further
I have tried to withdraw my winnings over 3 weeks, but they just keep refunding money back to my account saying I haven't sent the documents needed. I have sent the documents several times, but they don't answer my mails. I tried the live chat, but no response. This is not my first withdraw, so they have all the other documents except the deposit confirmation form. That I have signed and sent several times to them. There are plenty of other casinos that pay your money in couple of days, so don't play in Eurogrand. I recommend Ladbrokes, Bet365 and
Unibet eg. Avoid Eurogrand!!!
Avoid this site like the plague, i have deposited over £3000 finally won £1100 i never took any bonus so no wagering problems but now can't seem to get my money from them, keep asking for proof of id and credit cards. i have sent this and still had no money back into my account.
This site is part of the william hill plc so avoid them as well.
I deposited $2000 in hope to receive $1000 bonus. Lost $1000 and asked for withdraw
Answer: You cant because you can only spend bonus money after you lose all of your deposited money…..
if you do manage to clear insane unrealistic wagering requirements the bonus money is not withdrawable so WTF basically this bonus doesnt even exist!!!
The bonus which they basically force onto you is just a hidden key that locks you in so you cant win anything because no one can make so much wagering without being destroyed by house edge. How are these gambling commisions even allowing these junk of people to deceive people like this i dont understand, i wonder if these gambling licenses even exist
i have made some withdrawl from this casino glad to say never had trouble give them the proof who you are,,,and it all goes great i withdrawl on monday and 4 days later got it in my entropay and if i wish transfer to my bank and 3 days later i got it.i also play jetbingo,they are the fastest online for payout 5 days and money in your hands.
Hi I've played this casino I havnt had any problems getting winnings just the length of time it takes to get it at first I put 80 in and got 515 the. 80 again and another 300 but my latest one i was just wondering if any1 knows that if they processed and approved my withdrawl on Friday afternoon will it b in my halifax account on Monday if ny1 knows wud b a help
As soon as I won anything, they locked my account for"Age Verification".
Sent them a scan of an ID with my DoB (I'm 38), naturally they've done precisely nothing with it.
BS outfit, they have no intention of paying up if you win anything.
Seems the recommended option here is to ask for account reset and just get my money back. Yeah. I'm sure that's exactly why I signed up in the first place.
I am having terrible trouble withdrawing winnings from this casino. Their verification process is nothing short of madness. First I was asked to send photo ID and bills and bank card copies which I did. After a week I looked in and my withdrawal was back in my account so I emailed asking why. I was told I hadnt signed the deposit verification form that was e mailed to me. I never got one and told them so. They said they sent it again and again I never got it. I did however continue to get other mails from them. Eventually it came and I had to print, scan and mail it back so job done. A few days later money still on withdrawal. i again asked why and was told I didnt sign the verification document. I re sent it and was told that were more deposits i had to sign so asked for them to be sent. Again they said they sent them but I didnt get anything. Eventually on to live help i got them to copy on to live help screen so I could print and sign and they got them e mailed back the next day.I e mailed tonightand they said Istill have more deposit verification to sign. Again I told them I did sign but they said there is mor so I asked yet again for them to be send and anything else needed. They said they sent me amail with the doc on it- again I never got it and I cant contact live help to get it sent via their screen again as the icon for live help has disappeared from the site. This is going on over a month now. I have spent at least 10 hours of my life trying to sort it out. As with all gamblers I reversed 500 of my winnings before I copped they were going to keep stalling with whatever method they can so I will keep dipping in to my withdrawal. until there is nothing left. If it was a smaller amount It would be gone now.The whole process is nuts. Why didnt they tell me exactly what I had to sign and send it all to me together instead of a page here and a page while . Because the longer they can come up with any reason to hold the money they are doing.