Slots Jungle
Slots Jungle Review
With a name like Slots Jungle, you expect that it’s an online casino that will let loose and get a little bit wild. Well, in that way Slots Jungle certainly doesn’t disappoint. It uses Real Time Gaming software, and even features some games that are completely exclusive to this online casino, which makes it a fun new experience. Of course, Slots Jungle offers a great variety of slots games as well, that keeps it true to its name, but there is a variety of other options as well for those that would like to take a slots break and try their hand at a card or table game instead!
Bonuses and Promotional Offerings
Slots Jungle ensures that players have a wild time by offering different promotions that can help introduce them to the casino. Slots Jungle is known for a welcome bonus that’s a bit wild and crazy, in fact, it’s one of the better ones at any online casino! While their welcome bonus is subject to change, it’s not likely that they’ll abandon the idea entirely when they’ve already got a good edge with a well-known bonus. The welcome package that they offer provides large deposit matching sums for up to 10 deposits. On top of that, Slots Jungle does provide some other bonuses; including a particular one for blackjack, which makes a big difference when the majority of casino bonuses limit players to slot games. There is an additional bonus for players that want to try out video poker games as well! Slots Jungle features additional random bonuses, and all players need to do is check the schedule to determine when to claim their bonus amounts!
Game Offerings
Slots Jungle Uses Real Time Gaming which means that they have both download and instant play software so that players using multiple operating systems have the opportunity to play anyway. Mac players are not limited and players that are hesitant to complete a download can do the same! All of the games offered at Slots Jungle can be played for fun or for real money, so any players that want the experience without putting money on the line can do so!
In total, Slots Jungle has more than 120 games for players, although the complete variety is not offered on the instant play casino. All of the standard games are offered at Jungle Slots but to make it even more exciting, there are some exclusive games as well. To stick to the Jungle theme, there are games like Funky Monkey, a 5 reel, 20 payline light and fun game that symbolizes the focus of this online casino. This game has an interactive bonus round where they can make a monkey plan an instrument to determine their bonus.
Customer Support
Customer support at Slots Jungle ensures that there are people available to keep some of the wild components under control. Customer support is an important trait for a good casino, and since they’re already setting that standard at Slots Jungle it’s a good thing they don’t disappoint in this area. They offer 24/7 customer support by phone, email or live chat. Livechat connects players directly with a chat operator to have questionsanswered almost instantly. The chat option is convenient as players don’t even really need to take their eyes off of whatever they’re doing, they simply click to get help! Casino support can give players information about the playing processes, recommend games, or help with other aspects. The live chat is available right from the website so even players who have yet to register can use this contact method.
To better provide players with a great experience, there are a number of banking options for players from the US or international. The currency that applies at Slots Jungle is USD, although players are able to make their deposits in different currencies, the money is just automatically exchanged. Visa and Mastercard are the options for credit cards, and there is also a number of e-wallet options for players. Some can be used for US players, and others can’t, so it’s important that all players read the guidelines. Moneybookers, Neteller, eWalletXPress, UseMyWallet, EcoCard, Click2Pay and many more options can be selected from!
Verdict
Slots Jungle offers that fun and light-hearted experience that you’d expect from an online casino with this name! The graphics, the theme and some of the best bonuses make this a fantastic experience for casino players.
Slots Jungle Player Comments
It was so sudden…I was playing and put in for a cash out oextn July 19,2015.
I was able to login on the 22nd or 23rd it was still waiting for approval.
Mine had always been approved in 3 days.
Next time I attempted to login……..and never got an email or my money.
I tried their phone number in the us and it just rings or says all circuits are busy.
Slots of jungle closed without paying my 1500.00 that really sucks
Anyone know their phone number ?
Why did slots jungle go out of business it was the best casino I love it will ever open again it help me take my mind off the. Cancer I have and I always got my withdrawal on time I will miss it Thanks
Ah here this one that just closed my account for nothing I am not a thief I am an honest person,
do you think they will answer me hell no i have never had trouble and always use my visa since they have done this I highly recommend you close you visa account.
what the hell is happening here does not make sence
My experience has been very good. The bonus's are great and customer service is always so nice and helpful. I only play at this online casino.
After successfully depositing, playing, and losing an initial deposit of 125.00 — I deposited an additional 99$ on slotsjungle. I used a promo code that included 10 free spins on the game, "Aladdin's wishes". The game would not properly load, which led me to contact customer service. I continually noted the error code I was receiving and that it requested I contact customer service, however, I told issues were related to my browser, not beign logged-in and other random issues that did not make sense. After receiving no help, I took it upon myself to uninstall the program and re-install it. After uninstalling it, I returned to the slotsjungle website to download the software. At this time, the website kept returning error messages when I would attempt to download it. Trying to resolve the issue, I re-entered customer support chat. I continued to receive no help — and it was becoming clear that my issue was not being paid attention to. Despite me confirming with other players that similar issues were occurring with the SlotsJungle website, the staff continued to tell me it was problems with Flash or my browser or computer. Even after sending screenshots of the issue to "Molly" the customer service rep, as she requested. Finally, I gave up hope with the online chat — telling Molly, "This is poor customer service. I'm going to call in and ask for a refund."
I previously had experienced much better customer service via the phone, so it was my intention to call in and see what could be resolved. At that point, if I couldn't be helped, I would opt for a refund since I couldn't play with the money I had already deposited. Before calling, I tried to log-into the slotsjungle website to get the account information I would need on the phone. At this time I was informed my account was disabled and I needed to contact online chat again. When I did this, I was treated very rudely by the shift manager. Without my consent, or my knowledge, a refund was processed and my account was closed. When I asked if this was in the best interest of the company to close my account and issue a refund without my consent (despite my consistent revenue stream) I was threatened that I would no longer be able to play at any online casino because of this. This threat was from the shift manager that Molly transferred me to. He referred to himself as "James".
James continued to treat me very rudely, not trying to resolve the situation whatsoever, and delayed when I requested contact information for a complaint. He claimed to have called me and gotten a voicemail — which was his reasoning for issuing a refund and closing my account within 5 minutes of the online chat. He then refused to give me direct contact information (only the company line and email from the website).
I have all chat logs saved. I still have not received the refund at this time. I have not been contacted or offered any resolution. Apparently, it is in their best interest to treat customers poorly and threaten them when they have issues with the software.
In addition to this, I have now noticed several of my deposits have been double charged. DO NOT PLAY AT THIS CASINO!
I have been a loyal and high spending customer of Slots Jungle's for 2 years. I was the highest tier VIP and received gifts all the time. It did turn dark about 6 months ago. I was told I could no longer use bonus codes anymore and that my VIP level would drop. (Which is stated nowhere in their terms.) So after winning they will do everything in their power to regulate you. Also, have this I was only able to withdraw $500 at a time instead of the $3000 I was supposed to be; which I don't believe anyone has been able to. Recently, I was charged double on my credit cards and the transactions being purchased were also being masked as something else which really drew the attention to my bank. As of today, I am treated like crap by every member of their staff, have no bonus or VIP rights, and sometimes get charged double. This is coming from a person that has made roughly 25k in deposits to this casino. That's how they treat their loyal customers, think how they'll treat you.
Haven't withdrawn any yet, but I'm interested in knowing What is Slots Jungle response to the previous comments? All are concerning the withdraw process and a complaint board is nice, but not knowing how the issues were handled, actually alot of them surrounding only one issue, is a major concern in itself. I've had a great experience depositing money…customer service was right there. I've had a great experience playing the slots…have won at the highest $3800…played another $1100+…had alot of fun. I'm about to make my first withdraw, but after reading all of these without any response from slots Jungle, I can't saying I'm looking forward to it.
they do not pay and they lie.. i asked their C S chat person before i made my deposit if there was anything wrong with my account that would prevent me from cashing out if i happen to win.. i was told no there would be no problems cashing out. i asked this twice once in chat and once on the phone and was told there would be no problems both times. i made my dep and won $600.. after i made playthru i sent my docs then requested a withdrawal. After waiting the 4 days i went back to chat and was told my money was on its way and i should have it in a week…i waited 12 days and went back to chat and was told i wasnt getting my money but if i deposited i would be able to cash out NEXT time. they removed the $600 from my account. they lied about being able to cashout and they lied about my check being sent. i was told this was a reputable casino and that they always pay thats why i decided to deposit there but that was not true…
I am a vip with slotsjungle. They (Daniel) sent me a Birthday present of $70 with no strings attached per his gift. I played their playthrough requirements and tried to cash out $975.00. They told me to send in all the documents as I had never cashed out. I sent them the documents and they said the credit card I sent was not the one on file. I told them that one was destroyed last year and a new one was issued, both had my photo on them. This went on for about 2 weeks and finally they said to get a note from my bank to back me up, so I did. Finally they said my withdrawal was approved for $350.00. They said even Birthday gifts fall under the rule for no more than 5X the gift even thought their rules and regulations say unless otherwise stated and since it did not state at all on my gift card I felt I should get the whole amount. Never the less I have not even received the $350.00. They said that it was approved and sent on the 21st of March but when I question where it was a week later they made me send them a copy of my bank statement to basically prove that I did not get it. I am thinking what the heck are they doing.Then they said, oh be patience they are having trouble with their wire transfers. still nothing and it is april 1st 2013. I do NOT recommend anyone playing on this site or really any gambling site, they all want your deposits that are made in a split second and yet you have to fight, argue, send 50 emails, bug bug bug to try and get your withdrawals.
Slots Jungle owes me $1,000 and they are late in paying me. I refuse to put any more money into this casino until I get paid. Nobody seems to know where the money is or when I will receive it. I feel like I'm getting the run around every time I call or go to live chat. Beware!!!
My payout for $500 was approved back on December 4, 2012 and I have not received any payment and get the run around on a daily basis. Some story about the wire transfer issues but no one can give me any actual facts such as when it was sent and the details of the transfer. I am even a VIP player so I can't imagine how crummy they treat their non-vip players. Once I get my cash from this place I won't be gambling there again.
well, as I stated, I'm following up on the $1000 payment, it came through today. So I requested the withdrawal on 12/25/12, it was approved on 12/31/12 and I actually received it in my account via wire transfer on 1/4/13. So roughly about ten days total to receive the payment…..I have to be honest they do pay, just a little slow. Best wishes to you all…
been playing at slots jungle for a while and lost some money, but knew at some point I'd win something, won $150 and $250 max withdrawal limits for two free chips, had no problem being paid, however just recently won over $7000 on slots and requested a withdrawal of $2000, only got approved for $1000 and the other $1000 was placed back into my account, now I'm still waiting for the approved $1000 to be posted to my account, it was approved on 12/31/12 and they stated that it'll take 4 to 5 business day to post, they stated that Jan 1st and 2nd are not business days and that Fri, Sat and Sun aren't business days and I should see the money next week. Either way I'm not depositing their ever again and they stated that payouts are approved for amounts according to your player status, so I was approved for $1000. If anyone know of really good online casinos for US players that payout fast please let me know….Thanks
PS felt like I wasn't going to really get paid, so I played the rest of the money back on slots wagering ridiculous amounts to get my balance to zero, it may sound crazy but thats what I did, seems like it doesn't matter when you're not getting your requested payouts anyway. Slots jungle has been a big major disappointment to me,……….
After receiving a 15.00 bonus chip that required a 40X playthrough, I managed to win upwards of 1000.00 over a period of several hours of playtime. This amount setteld back to 500.00 when I decided to stop playing. The next day I decided proceed with a request for a withdrawl only to find out there was NOTHING in my balance. After contacting customer support I was told there was no record of my having won the amount in question. It's obvious this casino is operating as a scam. PLAYER BEWARE!
I won $21,000 @ SlotsJungle and they took it all except for $121!!! They said I played forbidden games. I'm new at this and didn't know that you have to play either slots OR table games. But even before this happened, I had trouble with the live chat people and it felt like I was being scammed. Now reading all your complaints I know I'm being scammed. They don't want to pay out such a large amount. They told me if I played more money that I could then withdraw all my winnings. That didn't feel right to me so I declined. I asked for my first $3000 and then I saw that they took all my winnings with an excuse that they looked over my playing and came up with only slots OR tables. Has anyone else been told this? I've written the Vice President and Finance and will tell anyone who will listen. That money is mine, I've won it fair and square. I'm NOT going away!!!!!
I won off their free chip and of course you can only withdrawal 5 times the free chip. So the payout was a simple hundred bucks. So I'm not really tripping, however, I have yet to receive my payout that was approved on 9/13/2012. Customer support said it was sent fed ex although the request was for a wire transfer. I asked customer support how come I wasn't notified that the payout method had changed. Of course no answer… I then went to ask for the fed ex tracking number, and she couldn't provide me with that information either. She said that the finance department would email me the tracking number, however we are working on day 2 and still no check and no tracking number. I refuse to play at Slots Jungle until I see a payout. I mean really a hundred dollars. wow.
made a withdrawl request after all ID documents been approved it was for £1,020…after 4weeks i have been locked out of my account and they have now closed it.
I would advise fellow online casino players to stay well away from slots jungle and not to be drawn in by their large bonus offers!!!
Just curious as to why this casino has not responded to any of the complaints posted. I have spent thousands of dollars with this casino and their sister casino and now in the process of getting my forms verified. I too am leary of a jackpot I won and then kept winning. I have played online casinos for many years and have not seen anything like it. I won a 7 thousand dollar jackpot…but the word is mum on the sparse 500 dollar payout at a time. They say to contact finance which might as well be on mars.
I have no complaints with the gaming, only with their financial policies.
No matter what the Finance section of their website states, they continue to ‘adjust’ their payout process to reduce and/or delay payouts. I’ve played at SJ for quite a long time. I’ve managed to actually received a few payouts (with much struggling and patience on my part). My player ‘status’ has elevated twice, which should allow me higher payout limits, which it does show on their Withdrawal screen. Yet when I request the max payout amount , they approve only half of that amount. And instead of a 2 day approval & then 2 days for wire out of funds… the approval takes from 4-5 days and the wires don’t go out for another 3-4 days. They simply don’t want to payout any more than they have to. I just finished sending off another email to their VIP cust service manager about how upset I am ‘again’.