Cool Cat Casino
Cool Cat Casino Review
Cool Cat Casino is licensed in Costa Rica and it uses Real Time Gaming Software. In the past, it seems to have had a rocky history, but have worked hard to redeem their reputation. Having a game provider that is one of the leaders in the industry certainly helps with this, as does the fact that they are open to US players. Allowing US players to play at Cool Cat Casino is a unique competitive advantage. Some of the real perks of playing at Cool Cat Casino include the fact that US payment methods (credit cards are accepted), and download or instant play versions of many games are available.
Casino Bonuses and Promotions
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
There is no doubt that Cool Cat Casino has an abundance of bonuses. Even though they can change, and have different requirements, the online casino promises daily, weekly, and monthly promotions. This is in addition to the welcome offers, and the exclusive VIP program.Cool Cat Casino offers a great advantage to players by offering generous bonuses like daily bonuses distributed randomly with special codes. Other promotions run on a strict schedule with VIP bonuses distributed based on loyalty. In addition to deposit matching offers, Cool Cat Casino offers free spins and other such promotions that encourage people to try out games that they might not normally.
With such a large number of promotions offered, it’s great for players with a large bankroll. But for those on a budget, when it comes to the deposit matching offers, it is important not to be enticed to exceed spending allowances.
Casino Game Options
Real Time Gaming software is the provider behind the Cool Cat Casino. Not only does this help secure the reputation of the casino, it really does mean that everyone will find high-quality games and many familiar titles. Those familiar with RTG will recognize the alluring graphics and the smoothness of play. Of course, the gaming experience does vary slightly depending on the software selected. At this casino, there is a flash version, which can be played in the internet browser, or the downloadable version. Both have a selection of slot games, video poker and more. Plus the downloadable version has some that aren’t available by the instant play.
In order to get involved with the games at Real Time Gaming, it is necessary to create an account and fund it.
Banking
There is no such thing as a good casino that doesn’t have secure banking options. We all want to know that our money and our financial data are going to be safe. Cool Cat Casino is focused on more than just a cool gaming experience because they take different electronic payment method that are safe and secure, as well as credit cards. Another great plus is that this is a US casino, and national credit cards.
Customer Service
24/7 live chat, or toll-free international calling options and email support make for sufficient communication tools when players have questions or issues with the casino.
Verdict
The Cool Cat Casino has all the features of a pretty hip place to play. Provided everyone can forgive the fact that they do have a bit of a shaky history, there isn’t much to complain about when it comes to Cool Cat Casino.
Cool Cat Casino Player Comments
After I contacted Marty Davis I had my check for $1500.49 in 5 days. He is a great person to work with. The others are very bad to talk to. They will not help you at all. But, Mr Davis is a great person to talk to and he will get you paid.
Thank You Very Much Mr Davis.
your comment Do not play this site. Deposited $30, They bonused me $90. After a couple hours I had won $1,500. Requested cash out. Called to confirm and they said they did not get my deposit. Scammers!!!
Hi Greg,
I have audited your account and want to take of your payout request. I have emailed you to the email you have listed on Reviewed – Casinos please respond to my email so that we can get this resolved ASAP.
Thanks,
Marty Davis
Sr. Marketing Manager
md@gwages.com
Ditto with all the other comments. I cashed out for over $1,900 and now they tell me I only get 1,344 and I am waiting….waiting…..waiting…..I am done playing at their casino, even though I really enjoyed playing there – they have ruined a good relationship.
Hi Players,
This is Marty Davis again from Gambling Wages posting an update on some of the other posts prior to Bruce Robertson.
1. Deb – could not find her with email
2. Roland – Payout was sent – 5/29
3. Charles – Payout was sent – 5/8
4. Jos – Payout was sent- 4/28
5. Pgreen – Payout was sent out – 5/19
6. Mindy – could not find her in the System no email
We by far are the largest RTG Casino Brand processing 100s of transactions daily in Deposits and payouts. Every casino out there has processing and payout issues and ours are magnified due to sheer player volume. Players satisfied with our service will not post only disgruntled players and we will always have those.
What is important to understand is that all of our players get paid out. I am here on this forum to make myself available to all players who are delayed in their payouts.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Skype: martydavis26
MSN: hd1102@hotmail.com
Email: md@gwages.com
Toll FREE: 1-800-549-7407
Hi every one i won $400.00 at cool cat and i have been waiting since 11/05/2010 i can`t ring the number from Australia it does not work i have email over 100 time i have never got a reply i have gone on live chat they cut me off. This is so f….. me of i did win $1,500 and they said no when i got someone who was so rude and said $400.00 then it went down to $233.00,who do they think they are to be rip off cons they have no right to do this it give`s a bad name to all online casino`s you think your cool cat is bad well look out hell is coming to you cool cat start paying me and everyone ,so it is now the time for every one to stand up to cool cat and close them down for good.
Hi Bruce,
“Reviewed Casinos” was kind enough to bring this to my attention, I am the Sr. Marketing Manager for Gambling Wages and I am also in charge of handling player issues. I just sat down with Emilia to review your account and could not find the $1,500 win you are referring to, however I did find the $400 payout request that was approved and why there was a $178 deduction.
On April 24th you were credited a 450% Non-cashable bonus totaling $178. When the payout was approved the bonus amount was removed leaving a cashable balance of $222. I am now on top of your payout request and Emilia has forwarded me your information I will be contacting you directly to discuss this issue further.
Kind Regards,
Marty Davis
Sr. Marketing Manager
Gambling Wages
Skype: martydavis26
MSN: hd1102@hotmail.com
Email: md@gwages.com
Toll FREE: 1-800-549-7407
I won over 2000$ at this casino and have been waiting for 3 months to get paid. after 2 months they approved my withdrawal request, but only half! so i reuqestred a bank draft of 1500 and it's been bout another month. when i asked them whats up they said they can no longer do bank drafts. i had to set up a 3rd party payment account and even still they just keep saying next week, next week. the second part has not been approved yet. 3 months and counting……DO NOT PLAY HERE. if you do play here and read this, then i have not pity for you. you will NOT get paid.
Been waiting 2 monthes for my withdrawal was told that it was approved 1 month ago get the same runnaround at the casino and they always reffer me to the payment poccessing but you never get any response from them . During this time there are 6 players that I know that are not playing at coolcat casino waiting on thiswaiting on this to be done That alone would tell me they are destroyng there owen casino as we play every day. want a real casino to play try Jackpot Capitol I have won and been payed in ten days there every time
@Brian
Did you get your moneygram in the end? Just curious as I have been waiting almost 4 months now.
I think since we all are going through this process we should step up and do something about it. I would like to get a group of us together and start a lawsuit. We are rightfully owed our money but Cool Cat thinks we are all idiots and keeps us waiting. If anyone is interested in doing this please email me at scarfacekilla1379@yahoo.com
Cashed out $5000 March 24 from Coolcat Casino and have not received anything yet.
Todays chatA site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Thank you for using our LiveChat Service. This is 'Henry'. How can I help you?
Henry: hi
one8liner: Im checking on a cash out that I made on march 24
one8liner: I have not recieved it yet
Henry: let me check your account
one8liner: ok thanks
Henry: approved 4/7 and it usually takes finance dept 7-10 business to send out the money however they are a bit behind schedule at the moment so it might take a few extra days
one8liner: really so when should I expect to recieve the money?
Henry: hopefully sent out at the end of this week however mid next week is more likely
one8liner: and the other half?
Henry: the other half should be processed mid next week and sent out week after that
one8liner: ok thanks
one8liner: you have a nice day
i have you all beat. i have talked to everyone that works there as well as e-mailed over 100 times. i have been waiting for 1500 since dec.17th and they haven't even started my withdrwal process. it started at 5000. after 5 months i have recieved 3500 but yet to recieve the rest. i contact them at least 3 times a week and asm always told the beginning of next week. i will update you if i recieve the rest.
I've tried contacting this steve person that everyone is writing ab out but i don't get any answer from him either.
hi, any one still waiting for his money , just email Steve@gamblingwages.com and he will get it sorted, i promiss, i withdrawn my self 100$ in the 28th of jan 10 and was still waiting until i contacted him by email. in 2 days he sent me details about moneygram transfer. and i got the money. i live in belfast my self. in uk. just email him and give him ur user name in the casino , he will come back to u and u will be really satisfied .
I got you all beat. I made a withdrawl of only $300 on January 28th. Didn't get approved until the 5th of March and a month later I am still waiting for my money. I've contracted them several times & only get the run around of you money will be sent out middle of next week. I've heard this now for 3 weeks in a row. So sorry for you inconveneince. Ya ok yada yada yada blah blah blah. DO NOT PLAY AT COOL CAT CASINO.
been playing at cool cat for a while and have yet to been paid on a withdralwal request. I recently won and made another request for a withdrawal. well, it's been a few weeks and nada. I tried to log on today to check and guess what…my username or password are invalid…what?? DON'T PLAY at Cool Cat!!!
Hi I play at prism casino I think they are with This coolcat Casino I think they are out of Costa rica I get the same name's of the People in your reviews and the same bs ,If anyone has a good place that (us) players can Play let us know please,My wife and I have had trouble with both Places very slow or find a way not to pay.I think They are Stupid and lose good Solid Players I'll give this Steve a shot.
your comment On Jan. 17, 2010 I made a hit for $3,000.00, and on Jan. 25th I faxed them all the required cocumentation.Promises, promises, and promises. I have been promised a payment on at least two different occasions, which is now denied by Raymiond. He now acknowledges that $1,500.00 has been appro0ved, but that I should keep e-mailing them.It is now over two (2) months and I have yet to see anything.
.
It has been three weeks two times sending in forms no approval yet I'm owed $670
COOL CAT CASINO WITHDRAWAL CUSTOMERS,,,,,,,,,DO NOT GIVE UP. today i finally got paid from cool cat $1000 the total amount that was my withdrawl. How did I do it you might ask…well I will tell you. Persistence, bitching, griping, threatening, screaming ,indulating them with calls,emails, threatening that you will report them to real time gaming commission. I tried it all. Got the same story not approved yet maybe next week, 4-19 business days, accting dept backlog. If any of this sounds familiar to you and you have documentation to prove that you are owed the money do not givce up. Contact
Steve@gamblingwages.com. He works on your behalf (FREE) contacting certain casinos in attempts to get withdrawls through the system. It took literally one and a half weeks after I sent my first email to him that I received my money. He is a very smart and knowledgable guy and evidently has some clout at some casinos-Cool Cat, Cirrus and a few others of which I am not sure. What do you have to lose…it is free just send him an email and tell him your details. COOL CAT did pay me and I played there not knowing their past reputation. I know how frustrating it is to finally win and then not being able to collect. I wish you all the best. Hope this notice helps some of you get your money.
I would suggest that you not play at Cool Cat The casino will not pay any withdraw request. I have turned my situation over to a International law firm. I will contact there country representatives.
well here it is 3/18 guess what still no transfer of winnings, now I am told that your transfers go to several banks before it gets to your account, no where is this posted on the site, and no where on the site are fees posted, also, I have over 17 chats, where all the csr's have been rude in one way or another Sophie says Raymond is new and does not know all the rules, Raymond says that is not true, managers watch your chats as I have had them pop in when the csr is at a loss for words.. then the manager tries to explain what an excellent casino they have and have been in business for many years blah..blah.. promises to get right on the situation and then it's back to the same old stories and the process starts all over again. Can't we report this casino? I swear they have a written script they follow, just to keep you on the hook. I have pleaded and be waiting and asked and done everything then I am told first you get approved, then 4-10 days to go to the processing dept,then 4-12 days to get processed, then 4-12 days to go into the queue to be paid then 4-10 or 12 days to be sent out, then to the different banks because of the laws of the state, yeah, I have never waited this long for a withdraw from anywhere else the longest was 5 days. Max, this is why US players have problems with these casinos and I hope somewhere someone gets involved and gets these guys closed. anyone wanting to see the chats can ask me.