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Golden Lounge Casino

Our rating 3.5

Golden Lounge Casino review

by Reviewed Casinos

Golden Lounge Casino has been a part of the 32Red PLC group ever since 2010. So they share many of the same features as other 32Red casinos, such as Microgaming software and licenses from both Gibraltar and the UK Gambling Commission. Golden Lounge gains further legitimacy when you consider that 32Red is traded on the London Stock Exchange.

The first thing that I noticed upon landing at this online casino is that it's busy. The homepage’s sides feature shots of Las Vegas while the middle displays bonuses and promotions in a rather flashy way. And the whole time that you scroll down, the Vegas backdrop makes the words hard to read. I'll admit that the interface is visually appealing, but at least the middle part could be toned down a bit.

Beyond this, there's really not a lot to complain about with Golden Lounge Casino. I do have some minor issues in other departments, which we’ll cover later. But on the plus side, you get the large selection of Microgaming slots combined with a fair amount of promotions here. We'll discuss these topics more in depth below along with other important aspects of Golden Lounge.

Golden Lounge Casino Promotions

The welcome bonus here is pretty modest since you can earn up to £/$/€200 on your first three deposits. High rollers won't be thrilled with the £/$/€200 cap, but it should suffice for most players.

One of the long-standing promotions that you can look forward to is daily £/$/€250 slots freerolls. While many online casinos feature daily freerolls, they usually are only in the $50-$100 range. Another cool promo is the Bonus Wheel, which sees you choose a deposit amount that you wish to make and spin the wheel afterward. The wheel will stop on a certain monetary amount, and this is the bonus that you receive.

You can also look forward to random promotions throughout the year. For example, Golden Lounge is currently holding a leaderboard race, where the winner receives a £10,000 package to Las Vegas. There are other types of promos like this throughout the year as well, so it’s always worth looking at their offers every month.

Loyalty Rewards

Golden Lounge features a five-tiered loyalty program that allows you to earn points and exchange them for casino chips. The standard exchange rate is 1,000 points for a $10 casino chip. Assuming you work your way up to the Diamond (fifth) level, you'll be able to trade your points in for cash. But the downside to this program is that you have to earn a designated number of points each month, or else you'll drop down in level. Some other casinos give you a little wider timeframe to keep your loyalty status (ex. three months).

Games

As with other 32Red casinos, you get access to a huge selection of games at Golden Lounge. There are 500+ games to choose from that are spread across various categories. Some of the slots that you'll be able to play include Avalon (1 & 2), Basketball Star, Battle Star Galactica, Bridesmaids, Game of Thrones, Hitman, Immortal Romance, Jekyll and Hyde, Jurassic Park, Lord of the Rings Jackpot, Major Millions, Mega Moolah, Playboy, Shoot!, The Dark Knight Rises, Thunderstruck II and Terminator 2.

Aside from the slots, you will also have access to all the casino classics like baccarat, blackjack, craps, keno, Pai Gow, Three-Card poker and multiple video poker variations. There's a live dealer casino here too that offers baccarat, blackjack and roulette. So if you enjoy the live casino experience, this is certainly a plus to Golden Lounge's games.

Download and Registration

One drawback to this casino is that you can only play it through download mode. There's no instant play or mobile compatibility offered, which means that you either download the software package or don’t play.

If you can live with that, then the software is pretty easy to download and only takes up around 1 MB on your hard drive. Once you've downloaded the installer and have completed the instructions, you'll be prompted to create your Golden Lounge account. Keep in mind that residents of the US, Belgium, Denmark, Hong Kong, France, Greece, Spain, South Africa and several territories are restricted from playing here.

Banking Options

A definite plus to Golden Lounge Casino is their large amount of banking options. You can use Visa, MasterCard, ClickandBuy, Click2Pay, ECO, EntroPay, Neteller, Skrill, Solo, Maestro, Ukash and wire transfers to do your banking. This selection is about as good as it gets in the online gaming industry.

Customer Service

Another positive aspect to playing at Golden Lounge is that you get access to the 32Red customer support team. This is a class operation that handles your questions/inquiries with speed and knowledge. My only minor issue is how hard they try to push you towards looking at the FAQ section; you're even prompted to look at the FAQs before you submit an email that you’ve already written. You can use live chat, email and telephone to contact the support reps here, and it doesn't take long for them to get back to you.

Verdict

The biggest downsides to Golden Lounge Casino include that the lobby is quite busy and it's a download-only casino (no instant/mobile play). Many players today love the convenience that instant and mobile play offer, so they won't like having to download software on their PC. Other than this, Golden Lounge features a very large selection of games, decent promotions and good customer support. If you have several credit cards and/or eWallets, you'll also appreciate how many banking options are supported here.

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Latest Golden Lounge Casino Player Comment

Jeff O’Neil wrote:

not being able to play on my mobile device prevented me from playing here full time. i had to download… read on