JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
Its great the first few time you deposit then after that its just a money grab, 600$ and no free spins on a 1.80 wager..not one or twice but multiple times, first time in played hit a jackpot..then a few weeks later same game, now its been 8 months of playing no jackpot and I only play 1 game on here, take your winnings and run and don’t look back
I started playing here and everything was fine, I got my bonus and wheel spins, then I won $900 and it changed. I received my money just fine then a couple of says later no bonus wheel or matching bonus deposit. I contacted chat line and they said the management had cut me off any bonus or wheel spins. I asked why and they said I had to contact the management. I sent 3 emails and not heard a thing. I have no idea why they cut me off.
After 7 days still waiting. Chat tells me they need a copy of my utility bill . That I can expect an email at some point telling me how to send it. Rediculous.
I deposited more than $2k and win $1,200, when i make a withdrawal asking me to send ID and Utility bill under my name, so i did, but it’s not enough, asking me a stamp Bank letter or Statement as a proof of ownership, i told them that i can screenshot all my cards to prove its all under my name but they said they don’t accept a screenshot, what the heck. So i called my bank , my bank says that’s weird, because they can call Credit Bureau to verify ownership of the card. I was upset and reversed my withdrawal back to my account and spent it all. It looks like fishy here. I am not going to share all my cards info and easy to scam.
I just signed up for a new account and it wasn’t allow me to play games. I got the message that my session times out and i had to sign out and sign back in and I cannot get in touch with a chat agent to trouble shoot my issue. Very disheartening as i just want to try out the Casino. The message is that there are longer than usual wait times. I have been waiting for over half an hour so far!!!!
Well I thought because this casino came highly recommended that I wouldn’t have any problems ,when I won they did not pay infact they told me I was playing entirely a different game and told that I should have screen shot it .,of course I will never make that mistake again
One negative point is when you play with bonus and real money…as soon you cover the bonus and play with real money the account goes down rapidly…its so easy to see..thats to bad ..Beside that its fun game to play and good staff
It’s about time I leave a review
I love this casino and the support staff.I have cashed out many substantial wins with no problem.They also notify you as soon as they release.
I decided to check it out and then after I won $600 and cashed out I looked up these reviews and thought for sure I was getting scammed. No biggie though I only spent $100…within a week of withdrawing my money was transferred to me via ETRANSFER. Not once did they ask me for my banking info or anything like that. Very pleased!! I will add though if you deposit and claim the reward then then you have to play through a certain amount of money before withdrawing. That’s the only thing I didn’t like about this site.
If you can make it past the wager requirements then the casino is a fun place to be and you can actually win because I know I did. However, they let you jump through hoops before you can withdraw the money. I´m not new to that kind of stuff but more importantly they do pay.
That´s true. They let you deposit no problem but then if you win the y put you under the microscope. If they then find something against their terms then be sure to either get your account locked or you get a friendly message telling you that you simply won´t get your winnings.
They are no different to other casino really but you gotta read the rules and behave accordingly. Then you are safe. Something I learned after many year of online gambling. But if you can, go play at real casino.
If you deposit any money into there account and take a bonus you will have to play more than 10,000$ in play and your percentages are graduated in percentages in what type of games you are playing. you can deposit instantly but good luck getting your money/winnings out. I deposited 200 cad$ won 6600 on slots and had to jump through numerous hoops and still have not received my winnings.
Well I deposited $100 and used the welcome bonus as this was my first attempt ever at playing an online casino. I did quite well and I’m not kidding when I tell you that I got my winnings up over $50,000.
I decided to stop as I played for about 10 or more hours. After I inquired bout cashing it out, I was told to upload my documents such as a void cheque and ID. Since it was Saturday chat told me that it would be Monday or Tuesday before I got an email confirming that my documents have been reviewed.
So following day on Sunday I played more which I shouldn’t have done. Slots tightened up. Did not take long to lose the entire amount.
But after reading these comments, doubt I would have been paid anyway.
I’ve won a nice sum of money and now am being meet with excuses and false reasons why I can’t receive my winnings.
At first they seem happy for me now it’s just draining as days and weeks go past and nothing
I’ve been playing on JC for a few months now and the only withdrawal I’ve made so far was a $12,000.00NZD withdrawal from only depositing $20.00NZD. After reading all these comments kn here I was worried I’d get the run around being as it was my first time withdrawing, (it was actually a $3000.00, $1,200.00 and $7800.00 all within 24 hours?) and other than taking 8 days including the weekend, I had no problems at all and CS operates I talked to regarding the withdrawal provided plolite service and were very helpful with my enquired updates…
However reading a few more comments before posting this I’m kinda worried for any future withdrawals. Any good reviews around regarding withdrawals from Jackpot City? Thanks in advance if so 😀
Im reading your comment courtney and i just withraw 13,000nzd too just now. i deposited 8,000$ though i am so worried after reading all the comments is here. did u get your money?
this withdrawal process is quite frustrating. I´ve been sending documents over and over, no withdrawals into my account. Policy states withdrawals to be complete 4 days
I have been playing jackpotcity, ruby fortune etc but more than the fun and winnings that we all hope for are Disappointment, false advertisement, very poor bonuses specially the shitty wheel that never ever give bonus, poor customer support and many others…… Try other casinos like thos offer rewards like captain cooks, Yukon casinos and more they are the best and far better!
jackpotcity wont admit to accepting 20 dollars from my account. They continue to tell me it was not deposited into there bank which it was because I’ve sent them statements saying that they accepted it .then when I chat with them they tell me that there is nothing in our accounts. I highly recommend to everyone to stay away from this site
Exact same thing just happened to me! I sent them the transaction confirmation and they then asked me for a PDF of my bank statement!
Won over $300. and they would not pay out.
Kept on playing and raised my winnings to $504.15. Went
back and forth with the fake “chat” people, provided all the
ID required, and they still refused to pay out.
Not happy. I deposited 100.00. Didn’t go through. I can’t access live chat for some reason. Went to info@jackpotcity.com and reported it. Email bounced back. Did I say not happy?
“Definitely not rigged” if you know what i mean. 10 reds in a row after I’d been betting and winning 60/40 on black in roulette. If you run the math on that considering it’s about 48% chance of hitting a black. The chances of not hitting a black in 10 goes in a row are less than 1%. How convenient that it happens to me