JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
You deposit your money from your account,and your money just disappear..than you have to fight with them to get your own money.You just communicate thru email.I am waiting for my money almost one month.I ,really give up.And I am talking about my money ,which I deposit on my casino account and now I am going thru Hell to get my money back
I have claimed the bonus and played it out. By claiming the bonus you cannot withdraw any funds until you have played over the amount and more. So no matter what you will never win. I have played without the bonus and you will not get any free games or and winnings. The money goes very quickly. You will always lose.
I can only partly understand all these negative reviews. I have withdrawn money several times in the last 5 years and always received my money. But to make it clear: I have not claimed any bonus. By the way, I strongly advise against this, because then you have almost no chance of ever making a withdrawal. Wagering requirements is the stupidest thing that online casinos have to offer.
Otherwise Jackpot City behaves like any other casino. It takes your money without any problems and then looks very carefully at the fine print when it comes to payouts. In addition, there are also delaying tactics, such as having to send ID documents repeatedly because they are “illegible”. All in the hope that you will gamble again and put the money at risk again and lose.
Do not accept bonuses, read the T&Cs and stick to them.
The past few weeks was my first time playing. Experience was ok. Cashed out a little bit, I wanted to see how long it would take to get my money. I always like to do that before really putting a lot of money into an online casino. It’s been weeks and still haven’t received my withdrawl. Terrible customer service through live chat. They keep telling me it’s being processed. But at this point I’ve written off my payout. Won’t be back.
Made my deposit and waited an hour for it to appear. Checked my bank account and it is out of my account. Contacted “Chat” and she says there is no deposit and I have to provide a bank statement to prove it was withdrawn from my account. Then I will have to wait 48+ hours for verification once I send my statement to them. I have no clue how to do this I told her I am a 76 year old retired truck driver and computers are new to me. I play games, check bank acct and email, that’s it! she said sorry but this is all I can do to get my money back. I read her the letters and numbers next to my transaction to them from my statement but that is not a valid conformation she told me they need a copy of my statement emailed to somewhere or someone, no idea but this is all you can do to get my money back from them. Scam? fraud? I am not sure but I guess I learned how to lose money quickly on a computer. Hopefully my bank can help me out with their request or I will have to wait for family to visit after this virus is gone.
Deposited a total of $1,800 CAD with Jackpot City over 3 deposits. Did not take advantage of the bonuses due to the heavy rollover requirements. Ended up with $2,500 CAD. Went through the verification process supplying a copy of my passport and copy of a recent utility bill. No issues. Received the deposit this morning. Total time from request to deposit was 6 days. Was very concerned with all the negative comments, but no issues.
They closed my account with a balance of over $ 760 and are saying I requested them online. They keep putting holds on credit card without authorisation. Their chat agents have no shame in telling that they are the highest point of contact if you have any concerns or complaints.
There customer service is terrible. Waste of money and time just to get the money you win. And whatever you do. Do not use the bonuses. You cannot get rid of the bonuses or withdrawal any money you win with any bonus added. The bonus will keep rising more above what you keep winning, so that theres no chance for you to withdrawal any money at all.
I played on this casino for the last two years. I always received my winnings via echeck. I would have left a five star rating 5 months ago however now I have not received the last 3 withdrawals I made on my account 1 for $1000 august 17 they lied and said it was paid to a different bank info than what I provided which was a lie. I told my bank to investigate and long story short the bank investigated and the money was never sent. Then yes seriously I played again changed my method of payment to interac etransfer and I receive all my receipts. However no money or info on how to get this interac etransfer now this is very disappointing and I no longer play these online casino as a result
I topped my my account with debit card.
Like most people my debit card has my first and middle name as initials. And last name in full.
I received an email saying the card name does not match the account holder.
Now the card owner has to give permission for me to use the card.
I have to write a letter giving myself permission to use my card on my own account. With my ID. This is what the email states.
I spoke to online chat. And they say I need a letter from the bank saying that I own the card and the last 4 didgets.
I’m going to write a letter giving myself permission to use my own card on my own account and sign it as the card holder and the account holder.
I tried explaining the initials match up. Bit apparently the exact name must match.
I recently joined the casino, on my few deposit is ok I was able to play, but I did not win, then I make another deposit of $200.00, then all of a sudden I can’t access my account. I tried to login again and but I can’t login anymore. I go to the chat room to ask for help, then I found out My account was locked. I asked the agent why, she said just random pick. They asked me to submit some documents, which I did but until now I can not access my account! I don’t know if my $200 is still there! I been sending email but it takes days before they answer.
I try to withdraw $1500 but they didn’t pay.they customer service keep on telling me that its already in my account but nothing!don’t waste on this jackpot casino site they dont pay they are fast when you deposit but never want to pay.
I’ve read some comments here that just don’t make sense. I’ve been playing on Jackpotcity casino.com for a couple years now and I have to say honestly I have never had a major issue. Great choice of new games and they payout. I’ve never had a problem receiving my withdraws. You must read about percentages on bets when playing bonuses. I recommend this site as being fair and honest. I have actually turned bonus money into mine. You have to like that. Some of these bad comments don’t make any sense. E.H.
I found this site really good, Id been playing unverified for a bit & then went on to verify it. There was a slight issues with my drivers license not matching up to my player name, but I had an online chat with the team and it was fixed straight away and then Iade a withdrawal a couple of days later. It was sitting in my account within 2 days & then by bank cleared it within 4 so definitely pays you out.
they will not pay out, stating government issued id ( birth certificate, passport) are not good. enough. then they say account is verified and payment in process, only when it doesn’t arrive after 8 days i contact them to find out this week it isn’t verified and they want more documents . I have sent the following documents on 11 occassions; birth certificate, divorce certificate, passport, 2 utility bills.
this has been going on since september.
I’ve been playing for about a year or so , made a $1000 withdrawal and was paid e-transfer in couple days. Recently I made another $1000 withdrawal and was paid in the same fashion.
They seriously deposited my winnings, then took them back. They withdrew money from my account without authorization. They didn’t credit my casino account. The funds were lost in cyberspace!
I’ve been playing online for a couple of years now and have never had an issue w/payouts until recently. I understand the need to verify the identity of players for security reasons, but have no idea why they won’t accept the documents I’ve sent them. I’ve sent six requests for withdrawal on my account & I’ve talked to three different agents. I’ve sent them my provincial ID, copies of official letters sent from federal government agencies, as well as a current online bank statement. For whatever reason, I’m told it’s a utility bill or nothing. Ridiculous. None of our utility bills are in my name, and it wouldn’t matter if they were, all of our household bills are paperless. Welcome to 2020.
It seems like some people here have had better luck with Jackpot City. I’m happy for you, but would never recommend this site to anyone.
I deposited $500 with Jackpot city. They now refuse to return my money saying that they never received my deposit. There was a charge to my credit card at the same time for 527.50 from Oct 11, 2020
Jackpot city claims it was not them.
Oddly enough they allowed me to gamble (video poker) which does not operate properly hence the refund request. I am thinking for taking this to the RCMP.
I spent hours on the online chat trying to resolve the issue to no avail.
I made a withdrawal of $150, after a few days they paid me $80 and said the rest was used to settle the returns.
I deposited with interac online and funds were withdrawn immediately and paid through Gigadat.
They said i would only receive $80. I have not use the bonus $$ as it takes 30x or more for you to wager before you get anything.