JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
I signed up with them. Deposited $100. When I went to log back in , I couldn’t . Spoke to 5 different agents who asked me to try to clear cache , cookies and so on … and change password . After trying all they asked I still couldn’t log in . Emailed support … no answer .
I’ve sent my documents in 3 times they are still not verified.
They will still take your money but not even a slight win on this sight , they can ban me or whatever they want its unreliable, slow and lacking customer care I spoke to an agent to be told oh your documents have been received and up for review , still no account verified.
I have been playing for only a few weeks but I have to say I like the site
I won 11000 and withdrew 9500 it did take a week to verify my documents and address but once everything was verified the monies were deposited into my account quite fast within two days after verification :$ As long as you have all the required documents you will be good to go !
First of all guys they do pay your withdrawals. You just need to verify your account to avoid getting the run around. Ive played on this site for about a year with a couple of small withdrawals until recently I got up to 16k. I swear every game I played on the way to that amount gave me free games and big wins went on for days. Then i withdrew. Thats when all match bonuses stopped and the real issues started i received the money but i cant seem to win on anything its so obvious to me now if its an automated system like they claim and that system can block you from bonuses after withdrawing. It also blocks you from any kind of decent win until it sees fit (probably the amount you won is returned) which means this is not random and RNG doesnt matter.
They closed my account without asking me and without warning just as I sent an etransfer if $100. Then I provided bank proof, identification proof, etc. and one month later they said it wasn’t approved when all the correct proofs were there! It’s been 2 months and they still haven’t reopened my account when I never asked it to be closed in the first place and they never returned my $100. Still waiting after 2 months for my $100 back!
I have made two withdrawals in the last week via Interac eTransfer.
The payments were very fast. I would receive a text message advising that the eTransfer would be received in 1-3 days and the message included the password for the eTransfer. Sure enough, a day or 2 later, I got the eTransfer emails.
I’m very pleased with this online casino.
Omg where do I start I’ve been playing for about a year I’ve spent my share. Lately I won a small amount embarrassed that I’ve been waiting 12 days today for that small amount only to find out that I gave them all my information they requested and still they asked me for a bank letter to prove it was my account I called my bank my bank said be careful who you give info to regarding security. Which is understandable right? So I told them this that I was not prepared to give them anymore info to just release my funds and I will just play it out. That was today. I received an email asking for the letter from my bank again but after reading all your comments doesn’t sound like I should go thru with any of it. The principal of it all is really not worth 300 is it ?
I’m going through exactly the same thing right now, I just can’t withdraw it goes from pending back to casino credit, I’ve done what you’ve done with the bank statements they’ve said they’ll set it up for me & manually withdraw to my account
For the past 2 days now my withdraw says pending I can’t even reverse it & the options there
So first of all when I won a jackpot of over 3 thousand I only got a payout of 785.00 then second of all they take unauthorized funds whenever they feel like it in smsll amounts I guess hoping you won’t notice…so when I asked them yo return my funds they said to give them a full bank statement with all my banking info ….not a screenshot of the transaction…like that’s not going to happen
I enjoyed playing at jackpot city till it was time for them to pay up,,the whole process has left me upset , i still have not been paid the $4,000.00 they said was coming to me.. i have done everything they asked and still no payment has been made i keep getting the run around.
Takes hours for them to deposit money through e transfer. Customer service is very rude and snippy and when there is glitches in the system they never admit it’s their fault. I win and received money at the beginning but beware after they give you money expect to not win for a very long time after and lose all your money. The first time I played I won like crazy and now 2 months after playing not a thing
Its chat help is useless and apparently it’s the only one you can go to for help. Can’t even find a place to report them
I contacted six times today on chat jackpot city which I am talking to a recording system as they constantly repeat same answers no matter who you reach and I ask the question over and over, even had someone tell me they in South Africa and half of them didn’t know what I was talking about. I made a withdrawal of $1800 and it disappeared.
They said when I deposited money into the account that it was declined witch I thought was impossible so I tried again and declined again 400 dollars at this point. I talked to them and they said it was my bank insufficient funds. So I check my online banking to find out that the deposit was successful and they had received the money. Then they told me I need it to submit bank statement to prove the transaction went through which I had to wait weeks for because they Wanted the whole month’s statement. After I submitted that they wanted me to submit the next month statement to prove I hadn’t received a refund. So I waited 3 more weeks for that statement and gave it to them. Then I also give them a letter from my bank saying that they had received the money and my bank gave the money to them. I may still never returned my money
Just had $1000.00 disappear from my account while playing Atlantean Treasures Mega Moolah. I was told that I hit the max 5 times. Which is impossible, be very careful of this site..No proof was supplied, I.E screenshots, or data log…Very disappointed with their response.
I would have to say yes it did take sometime to get my money. I was sent a text saying my 9,999.00 is being e-transfered to my account and what the password is if I did not have automatic deposit. I wondered why only that amount when I won 15,000.00. Doing my own research I learned the maximum for e-transfers in or out is 9,999.00. it was in my account this morning.
i was waiting for a withrawal it took them 7 days they keep bouncing it back to my account. saturday morniyi withraw 18,700$ and they said for me to make a skrill account. i was talking to live chat and of course i gave them all my info unfortunately i accidentally gave my password as i just keep copy pasting it. anyways only to find out monday when my money is due to be released that all the money is gone. they said i played saturday morning right through sunday morning whics is so impossible cause i never open my account as me and my family went to a birthday party and the next time i open my account was monday to find out all my money is gone. they said that it was been played on the same game i always played. but why will i risk 18,700$ to play for i was looking forward for that to be credited in my account. thats a big amount of money that rhey took from me. im so heart broken. but i guess they do this to people who will do big withrawals like i did.
i withraw 18,700$ and they said that i reversed it all back and played it all but i never did! i was waiting for it to be approved.
Deposited $5000, running around casino and won $8000 at the end. It will take up to few days for the operating team to review your documents.
I waited 3 days until the withdrawal disappear from the bank “reverse” option.
Talked to the live chat, they said I need to submit documents.
I submitted my ID first time which is not good enough.
Then I submitted my ID and bank statement with a bank stamp.
After 72 hours I asked the live chat, and he said it was too blurry, so I submitted again on same night with a clear version.
After another 72 hours, I talked to the live chat again, and he was not willing to help much, and just told me to wait for another 48 hours.
The very next night I talked to another live chat again, and this time he talked to the operating team directly and got me approved for documents.
I have got my $9999 this morning in my bank and waiting for the remaining $3001 tomorrow hopefully.
*Note: Make sure you talk to the one who asks you what is your withdrawal amount and tell you he is going to talk to the operating team. If you have other live support who is not saying those, you better find another time and talk to some other support. They will not notice you directly if your documents do not get approved.
Good luck to you guys!
at first in the beginning of playing I had trouble getting paid out, then it was all sorted. I had been paid out within a few days. I recently won $699 which they paid then I played again on the 6th June and won $800, $500 and $70 they say they have no record of my winnings and keep going on about the $699 that they paid out. N Have been in touch with chat and keep getting the run around.Have even sent proof of my winnings on my phone, gone from its got to be okayed by South Africa to operations telling me to give them till the 19th. It has been a month now. Other casino groups have paid out within 24 to 48 hours.
Ive been having problems with getting my winning. I wont 1620 and 1220 and live chat kept saying that i spent it or reversed it and i had explained over and over that was impossible because those funds where in the withdrawal and you can not reverse those funds and i had sent in the required documents as well and still get the run around about it. So i lost out on my winning which is sad because i enjoyed playing. There is no communication at all from the casino or their verification department, they do not send out emails letting you know that the documents you sent were not good enough. I have been getting the run around for over a month now and they keep on insisting that i had played the 1620 and 1220. In the end I lost out on the winning and have asked for my account to be closed as I wont be playing on their site any longer, its frustrating that you cannot get your wining. Very disappointed with this casino.
They allow u to deposit money no problem but they won’t release funds and claimed the verification ducuments are not mine I sent. The e delayed me over 3 weeks for 1000 win
Did you get your funds? I am hoping for mine aswell
It is frustrating when the withdrawal takes longer time than deposit but if I would have known that beforehand, I would have submitted my documents earlier. Anyways after uploading my documents I got my money back in less than 48 hours
im glad i read your comment! such a relief!!! i just withraw 13,000nzd and scared me all the reciews in here lucky i saw your one and now what a relief for me!