JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
There is no effective communication between customer and Support. There is no effective communication between Support and the casino itself. They give you the run around. Every support agent says something else, contradicting each other all the time. I have been waiting for over a month for my withdrawal of $2000. I have reached out to their live chat over 50 times. I provided everything, but they claim I need more documentation or I need to clarify my ID more. Each agent confidently tells you that your issue will be solved within 48 hours, but no one ever gets back to you. There is no way for them to even get back to you. They don’t do email. No one ever emails you back to help with your issue.
This online casino loves to drag its feet when it comes to actually paying out winnings. I waited a full week and had numerous chats with their online support. My suggestion is get your account verified asap as they will drag out paying you for as long as possible.
I have spent over 300k and they were very happy when i was losing and depositing money i won 10500 dollars 3 weeks ago and they have been holding my winnings . They have asked me for proof of income i sent them my t4 slips and alson all my credit card amounts witch they allready have on file because all deposits came from my cards and bank accounts and im still waiting for information
They have a “playthrough requirement” on bonuses which is 50x the amount of any bonus you get in any promotion, but the system is broken and after 2 days of betting, they only deducted ~$150 from that requirement. I tried speaking to them about it and explaining I made thousands in bets, but they refuse to admit their system is broken on the back end. Also, I deposited with a credit card, and they claim they can’t pay out via that method. A casino where it’s impossible to withdraw money is useless.
Just wanted to share my experience with online blackjack offered in various forms on the jackpot city site. I have played BJ for 30 yrs and do understand the game well and play by the book expertly . I understand even with that you are not going to beat the dealer often – you lose more than you win and I have found that to be true at the regular casinos. I walked away with more losses than wins in my 30 yrs for sure lol but had some good runs too. I thought I would try this online BJ with jackpot city as this covid has of course made Vegas a non starter etc. I had a string of bad luck in my first five deposits of about 400 with the dealer seeming to be extraordinarily luck but this random card generator can do that . I continued playing and nothing changed so I started to get suspicious and even started tracking every hand . I did this for about 10 sessions of approximately say 150 hands each session . Each time the dealer s card luck was beyond belief with this random card generator. I counted only the hands the dealer should have lost – for example my 19 against a dealer 5 or an ace 4 against a dealer six. I did not include the hands the dealer should have beat me and did – for instance dealers 10 against my 19 and dealer pulls a 10- to be expected. In the hands I had the advantage the dealer pulled winning cards almost consistently to beat me – to a ratio of approx 9-1 for each of my sessions . In other words nine times the dealer would beat me when the cards were in my favor as to one for me beating the dealer when it was the dealers card advantage. pulling 20 and 21 from a dealer 5 or 6 does happen but not consistently like this. In my last session I also witnessed as the dealer pulled 5 blackjacks in a row – can this happen at the tables in a live casino? absolutely but the ratio of 8-1 in the dealers favor consistently with each session I play? seems uncanny. Not saying that Jackpot city is rigged as I m sure there are regulators and people monitoring for that. But if online blackjack can be this consistently in the dealers favor it is seriously flawed. any thoughts or comments?
Blackjack was doing tricks on me too. I had a high number and dealer suspiciously would get 21 5 times in a row. Then when I did start winning at one point, jackpot city changed the maximum bet from $2000-$5000 to maximum $20 only. I checked the slots and all maximum bets were lowered a lot. I contacted support and they said “ We are allowed to change the min/max bet anytime they casino feels depending on the player.”
it’s no too bad of casino, but like they all do. They do have their fair amount of trickery and unfairness. Especially when playing games are involved. For I’ve noticed that they like to change access to games whenever they like, example. I’ve played my more then a fair of online through the years. And have my picks in which I like do to their pretty guaranteed easy win ratio. Anyway at jackpot city they seem to like your activity and make change to the the accessibility of their when they want especially when your balance in certain range. Which completely unfair and I have triple checked and verified when a game has become temporarily inaccessible of course the would never but having a computer wiz dig out detail and show you that a web page has placed a block from on accessing some content is a true disappointing especially if you’ve invested tonnes of money into their to provide entertainment but takes away the enjoyment totally when you know they’re chislers
So upset I give them the documents they want in order to release my money but they still won’t send it. When I ask the live chat saying can’t help me and need to wait more till I get approved or I show them the correct documents it’s so dumb think might jus go back to play now at least they pay me out
I withdrawal 1700 threw etransfer and they ended up sending it to a diffrent email address and are not helping me get the money back so now I’m out 1700
They take money from your bank account and say they never received it.You then have no way to reach them as the agent is giving you a false email address so your deposit will be lost. No help from the agent and it´s impossible to submit proof to anyone.
i won on jackpot city on saturday. today is tuesday and i received my money via etransfer and it is officially in my bank account. not a single issue. and it was my first withdrawal. i’m playing from canada.
Did you have to send in your documents before withdrawal was made
This gives me hope. Won $500 .. withdrew it on Friday. Got an email confirmation the following day . Fingers crossed I have the same experience as you 🤞🏽
This is one of the few positive comments I have read Christina, they owe me $7000.00 cad. and I have been getting the run around for over a week, submitting documents, speaking to Live Chat, which you can tell are absolutely useless. I spent a few thousand dollars to win that money, they take your money instantly, but getting any back is painful.
Currently I have been waiting a month for my withdrawal, they keep saying the money hasn’t moved from the casino, or it’s been processed by the payments department. I’ve had to wait a long time on other withdrawals so if you want your money quick do not play with jackpot city.
I was so happy for my winnings 4000 dollars what I didn’t know is I’d never see my winning they gave me the run around no matter which operated I chatted with it was all the same they gave me 3 different sites to send my utility bill it’s been over one month can anything be done
I going JackpotCity just about three months ago at first it was good fun games I cashed out three good amounts no problem but then I got a new bank card and it went bad I had to get a chat rep to activate my new bank card and he messed it up somehow got my wife’s name on the account and then I had to prove I am who I am I sent three pieces of identification in to them 3 times and have been waiting a month now today June 2 I sent all my docs again and a new letter to them and I am hoping they get it fixed the customer service is terrible they just go thru templates conversation and no answers to what you actually ask them about they don’t keep in touch u can’t actually talk to a person you have to text back and forth which takes the personality out of explaining details to them that it seems they don’t even want to hear I am keeping my fingers crossed but not holding my breath that I will receive my money soon
April 4th
Same thing happened to me, I’ve had nothing but the runaround.
They have all identification and then some.
Still waiting on $1500 it’s been almost 3 months.
Good luck to you, hopefully you’ll have better luck
If you accept the bonus offers the bonus ties up any winnings until you “play through” some set amount. So although I had $6000 in winnings I wasn’t allowed to withdraw a penny until I had “played through” my bonus …in my case $4000. It took me forever to do this. From now on I’m only going to play with my own money. I have requested a $2000 withdrawal 3 days ago…haven’t seen anything yet but comments here encourage me to believe that I will eventually see the money. I won’t play again until I see a deposit. Another thing I didn’t like is that the bonus changes with your winnings. At Jackpot casino the $400 original bonus became a $2500 bonus when I got up to a $5000.00 win and that’s what makes it so difficult to “play through” your bonus …it’s a moving target, always changing. Not the original amount you accepted.
I signed in, deposit 70$, nothing in my jackpot account but taken from my bank. Tried another 50$ and taken from my account again !! Live chat is unavailable and I’m out $120. I think I got ripped off
I finally got the wheel back, but what’s the use, you never win anything on it anyways. Since I won my 900 which I got deposited to me with no problems, I have spent another 200 and never even got a feature and no match deposit bonus either. I thought, before I cashed out, that this was an excellent casino, but, now I’m not so sure.
I had one cashout at 355 and by the time I recurved it, they took off 10% to settle my account.
I never got a reciept either.
Thumbs up for the games and tournaments. Its the only reason in still there playing.
Would like to hear suggestions on better sites. If allowed that is
On 5th May I won NZD$220,000 and have received more than 90% of my winnings the last is to come on Monday. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat. My experience taught me to be patient and be positive.
Still waiting on my win. It’s been 28 days for 5000 dollar win. Contact their chat 4 times. Finally ask to speak to someone and they told me they only chat. I’ve been “hung up” on twice. Not sure if I’ll ever see the win. Seriously disappointed!
this scares me i deposited 10,000$ then i won 15,000 just now i hope theyll give it in my account oh god im scared. have ungot your mowny back?
I have played and got a decent win and they said my profile needs to be updated so I did sending in my drivers then my cell bill not realizing my cell bill had my old address and that’s where the fun began. I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation. No response back so I get into their chat session and agent says my explanation is no good so ok I will provide another confirmation which was my savings account now, they said yeah that would be great we will contact you once the review is done…no response and my big win was sent back to my casino account, put it back into withdrawal, contacted another agent via chat again after a few days of not getting paid as I should, then they mentioned my cell Bill did not match my account after I sent in new documents for proof. So I sent the new documents again they said they will follow up and nothing for a few days past the review process so I contacted them via chat room again. This time they said my new documents do not match my file, so this is going on past 4 weeks of back and forth and no follow up or confirmation as they say they will…. Not sure if I will see my $6000.