Royal Vegas Casino
Last updated: August 2026
Pros
- Reputable licensing
- eCOGRA certified
- Live Chat Support
- Numerous withdrawal options
- Crypto friendly
Cons
- Limited number of game providers
- No 24/7 Live Chat Support
- No UK players allowed
- No US player allowed
- Intransparent website
Royal Vegas Casino Review
Established in 2000, Royal Vegas Casino is a long-running international casino with a broad slots lobby, live-dealer tables and a multi-stage welcome offer. Its current site is operated by Baytree Interactive Limited and combines familiar casino categories with mobile-browser access, regular promotions and a loyalty programme. The overall experience is polished, although the banking presentation is less transparent than the rest of the site.
The casino operates under current Kahnawake and Alderney records and carries eCOGRA Safe & Fair certification. These are meaningful strengths. The main practical reservations are the detailed bonus restrictions, the GBP10,000-equivalent daily withdrawal ceiling and a payment-options page that withholds the complete country-specific list until registration.
Royal Vegas Casino Bonus
The first deposit receives a 100% match up to €300. The same 100% match up to €300 applies to the next three deposits, producing a four-stage total of €1,200. The minimum qualifying deposit is €10, and the offer must be claimed within seven days.
The bonus amount must be wagered 35 times before it can move to the cash balance. Winnings from promotional spins also carry 35x wagering. This is a bonus-only calculation, but the contribution table means the practical amount of play depends heavily on the games selected.
Maximum play while wagering is €8 per game round and €0.50 per payline. Most slots contribute 100%, re-spin slots 10% and NetEnt slots 50%. Many table games, roulette, video poker and blackjack contribute 8%; Classic Blackjack, All Aces and Jacks or Better contribute 2%. Baccarat, craps, Red Dog, Sic Bo and progressive jackpots contribute 0%.
The terms allow management to cap withdrawals from the first-deposit promotion at six times the qualifying deposit, with progressive wins exempt. Unused matched funds can be removed after two months, while daily-spin balances expire 30 days after the last deposit. The offer is workable, but the headline value should always be weighed against the game weighting, maximum stake and discretionary cashout cap.
Games and Software
Royal Vegas Casino focuses on slots, accompanied by live casino games, blackjack, roulette, baccarat, video poker, jackpot titles and other table content. The lobby is suitable for both casual slot play and players who want a recognisable live-dealer section. Category navigation also makes the catalogue easier to browse on a phone than an undivided game grid.
The provider inventory includes Games Global, Pragmatic Play. These suppliers provide a useful blend of aggregation, live-dealer content and smaller studio releases. Individual titles can vary by country, but the supported provider set gives the casino enough breadth for players who prefer switching between slots and live tables.
The mobile casino runs in a standard browser and retains the main game, account, promotion and banking controls. There is no need for a separate download to use the principal catalogue. Live tables and graphics-heavy releases naturally benefit from a stable connection, but the interface is designed for both touchscreen and desktop play.
Payment Methods
Payment methods include Neteller, paysafecard, Payz, Visa, Mastercard, Neosurf, Maestro, Bitcoin, iDebit, Bank transfer, Apple Pay, Tether, Google Pay, Interac, Litecoin, Ethereum, MuchBetter, Flexepin, Skrill, PayPal, eCheck, ACH. Cryptocurrency deposits are available in Bitcoin, Ethereum, Bitcoin Cash, Litecoin and USD Coin. Supported account currencies include EUR, USD, GBP, ARS, CAD, CLP, INR, JPY, MXN, NZD, PLN, SEK, THB, BTC, ETH, BCH, LTC, USDC, together with BTC, ETH, BCH, LTC and USDC.
Deposits and withdrawals are presented together in the details as Payment Methods. The cashier can vary by country and account, but this does not excuse the weak public presentation. The payment-options page is not complete and expects the user to sign up and choose “See All” before displaying the complete set. That makes it unnecessarily difficult to compare preferred methods, limits and processing conditions before opening an account.
Crypto deposit minimums are 1 USDC, 0.0005 BTC, 0.0005 ETH, 0.01 BCH and 0.1 LTC, with no maximum stated for those deposits. The stated minimum withdrawal is $50 and withdrawals have a 24-hour pending period. Interac, PayPal, eCheck or ACH, and some Visa withdrawals are listed as taking one to two business days after standard processing.
The general terms set a maximum withdrawal of GBP10,000 or the currency equivalent in any 24-hour period. That limit matters most to higher-stakes players and can operate separately from bonus-specific cashout restrictions. Method-specific fees, conversion charges and delivery times can also differ, so the logged-in cashier remains the place to compare the options available for an individual account.
Operator, Licences and Verification
Royal Vegas Casino is operated by Baytree Interactive Limited, company number 69691, registered at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. The terms identify Kahnawake licence 00892, issued on 16 February 2022. The domain is included in the current permit-holder record, so the licence is treated as valid.
Baytree (Alderney) Limited, company number 2012, is associated with Alderney licence 155 C1, issued on 15 December 2020. The current Alderney licensee record connects the operator group and casino brand. Royal Vegas Casino also displays an eCOGRA certificate, adding independent testing and player-protection oversight to the regulatory structure.
Verification can require a valid passport, identity card or both sides of a driving licence. Proof of address can be a utility bill or bank statement no more than six months old. A driving licence cannot be reused as proof of address when it has already been supplied as the identity document, and additional payment or source-of-funds checks may be requested.
Responsible Gambling
Account controls include daily, weekly and monthly deposit limits. Players can also lock an account, take a break for at least 24 hours or self-exclude for at least six months. Transaction history is available through the banking area, and the responsible-gambling section links to external support organisations.
The restricted-country list is extensive and includes the United States, United Kingdom, Ontario and Australia. Finland is available in the registration selector. Players remain responsible for local eligibility, and game or payment availability can still be narrower than the general account-country list.
Customer Support and Complaints
Support is available through live chat and by email at royalvegas@casinosupportgroup.com. The help centre covers account access, deposits, cryptocurrency, withdrawals, verification and safer-gambling controls. Written channels are useful for retaining a record of payment or identity queries, especially when a case needs escalation.
The complaint record is the most concerning in this group, with many cases and a notable unresolved share despite a substantial number of resolved disputes and an above-average overall safety assessment. The complaint picture does not make the casino unsuitable by itself, but it reinforces the value of keeping transaction records, bonus selections and copies of submitted verification documents until a withdrawal is complete.
Royal Vegas Casino Verdict
Royal Vegas Casino combines a varied casino lobby, a recognised operator structure, valid Kahnawake and Alderney licensing, eCOGRA certification and practical responsible-gambling tools. Its welcome offer has a relatively accessible starting point, but 35x wagering, uneven game contributions, maximum-bet rules and a possible six-times-deposit cashout cap require close attention.
The biggest improvement would be a complete banking page available before registration. Requiring a new player to sign up before seeing every payment method creates avoidable uncertainty. Even so, the available payment mix, crypto deposits, established regulatory records and broad games catalogue make Royal Vegas Casino a credible option for eligible players who are comfortable with its bonus and withdrawal conditions.
Royal Vegas Casino Bonuses
Please note: New Royal Vegas Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
General Info
Games
Payments
Payment Methods*
Apple Pay, Bank transfer, Bitcoin, Bitcoin Cash, eCheck, EcoPayz, Ethereum, Flexepin, Google Pay, iDebit, Interac, Litecoin, Maestro, Mastercard, MuchBetter, Neosurf, Neteller, Paypal, paysafecard, Skrill, Tether, USD Coin, Visa
Currencies
Argentine peso (ARS), Bitcoin (BTC), Bitcoin Cash (BCH), British pounds (GBP), Canadian dollars (CAD), Chilean peso (CLP), Ethereum (ETH), Euros (EUR), Indian Rupee (INR), Japanese Yen (JPY), Litecoin (LTC), Mexican pesos (MXN), New Zealand dollars (NZD), Polish zlotys (PLN), Swedish kronor (SEK), Thai Bahts (THB), US dollars (USD), USD Coin (USDC)
Countries
Allowed
Aland Islands, Albania, Algeria, Angola, Anguilla, Antarctica, Antigua & Barbuda, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Bouvet Island, British Indian Ocean Territory, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Comoros, Cook Islands, Costa Rica, Croatia, Curaçao, Cyprus, Djibouti, Dominica, Dominican Republic, Dutch Caribbean, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Faroe Islands, Fiji, Finland, Gabon, Gambia, Georgia, Gibraltar, Grenada, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Indonesia, Iraq, Ireland, Isle of Man, Ivory Coast, Jamaica, Jersey, Jordan, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Madagascar, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Namibia, Nauru, Nepal, New Zealand, Niger, Niue, Norway, Oman, Pakistan, Palau, Palestine, Panama, Papua new Guinea, Pitcairn, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Sierra Leone, Sint Maarten, Solomon Islands, South Georgia and The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, Suriname, Svalbard and Jan Mayen Islands, Swaziland (Eswatini), Tajikistan, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uruguay, Uzbekistan, Vanuatu, Western Sahara
Restricted*
Afghanistan, American Samoa, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Botswana, Brazil, British Virgin Islands, Bulgaria, Cameroon, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Cuba, Czech Republic, Denmark, Estonia, Ethiopia, Federated States of Micronesia, France, French Guiana, Germany, Ghana, Greece, Greenland, Guadeloupe, Guam, Heard Island and McDonald Islands, Holy See, Hong Kong, Hungary, India, Iran, Israel, Italy, Japan, Kenya, Lithuania, Macau, Malawi, Malta, Martinique, Mayotte, Mexico, Mozambique, Myanmar, Netherlands, New Caledonia, Nicaragua, Nigeria, Norfolk Island, North Korea, North Macedonia, Northern Mariana Islands, Ontario, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Republic of the Congo, Reunion, Romania, Russia, Rwanda, Saint Barthelemy, Saint Helena, Saint Pierre and Miquelon, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Somalia, South Africa, Spain, Sweden, Switzerland, Syria, Taiwan, Tanzania, Turkey, U.S. Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands, Vatican City, Venezuela, Vietnam, Wallis and Futuna, Yemen, Zambia, Zimbabwe
Royal Vegas Casino Player Comments
Hi Guys
I won 2 days ago $750, ( before that I sent all the required document, ID and bill). I simply did the Withdraw to my instdebit, and I received it at 8:30 AM, means less than 48 hours, so definitely is not scam,
I just decided to write my experience here as I read alot of comment before my withdrawal that made me full stress, but now I believe they are honest.
Thanks all
This site is a rort, I joined and used my CCard to put $180 into my account. I won $340 and tried to cash out and thats where all the problems started. It is almost impossible to withdraw money. They gave me bonus cash $40 ( which I didnt even need ) and denied paying me out as this bonus cash was in my account. The software continuously crashes when using it, games crash out when playing them so you cannot get a decent chance to win decent money. I contacted them on live chat and that crashed out, and when I went to their site directly and told them of these problems and asked for my money back they refused. Beware – do not use the company to gamble online – you will be disappointed
absolutely stay away from fortune lounge group, there slots pay beyond poor , over 5000 dollars playing small bet entire time i never came close to completing wwagering and if i didn't take a bonus my deposit when straight to nothing the entire time every spin three of a kind or nothing. bonus rounds paid 3 to 20 dollars on any size bet for 30000 spin , not to mention i've play at all fortune lounge casinos and the same thing straight to nothing everytime dont even waste your money at these casinos
I have been playing at this casino for years….it used to be good with the occasional win..but after I tried to withdraw a win of 5.000…the trouble started they tried every trick in the book not to pay out…I finally received a portion of the monies owed to me….since then I have gone back playing as this used to be a great casino…but I have had no even one win …strange….It's almost as someone is playing the cards their end….you can almost see the cards pause…and if your not watching some payouts do not happen….its a shame now because it used to be a great place….obviously now run by crooks…..
Bonus spins that expire within 5 minutes, messed up withdraws,( but never deposits) long wait times -16 Day wait on withdrawls… and help desks that leave you waiting and waiting and waiting
Royal vegas is rubbish, slow withdrawel times designed to tempt to spend anything you have won, if you are lucky enough to win anything, i have well over 50 casino accounts and this is by far the worse for hitting a lucky streak, in fact i have fortune lounge as a group to be the worst providers, i have found 32 red to be a all round good casino fast payouts (within 4hrs) also i have always hit big wins at oddsmatrix powered casinos
I am very dissapointed in this casino I was all excited winning $2500 after loosing over $600 and I quickly withdrew my winnings. They said they were sending me a certified cheque that never happened then I called pretty much everyday trying to talk to someone to solve my issues the customer service people were nice but no one knew what was going on and everyone promised something different and never delivered. Finally I was told instead of a certifed cheque they sent out a regular cheque that would take up to 21 business days and it is now over a month I have recieved nothing at all from them.
I am going to a lawyer because what is happening is illegal so be forwarned this casino rips people off royaly.
Hi, I've been playing at royal vegas for2 weeks dozens of deposits, but no win yet, live chat gave me free spins just for pointing out my tier was diamond! told me staff gave me the boost up and couldn't tell me why, I'll keep trying!
Well as I suspected in the longrun, I sent in my documents, it took only a couple of days and every communicated action i did have was dealt with extremely professionally, I am an ex Customer service Manager with a Multi International Company (which they did not know) so i did what should be done, And heres a tip, 1. I recorded everything to date as they also did, 2. I communicated with patience understanding that differences in time zones would delay communication. 3. I gave respect at all times, if you dont know customer service, we all deserve respect. If you are rude and disrespectful expect delays, youd be on the bottom of my list of concerns, why, because I have far too many respectful customers issues to resolve and those who show respect deserve priority over someone who simply wants to badmouth, ill treat and disrespect my staff. 4. If your in a position where this is a possibility and I am saying this because Ive read some complaints online and not just here, mentions of corrupt, conspiracy, as I first mentioned in my original post, my first word was Mmmmmmm. 4. Maybe think about using a different approach, communicate clearly, read what you wrote before sending and make sure it clearly states your desired outcome with any concerns. As I did..
I am trying to be meaningful,but to the point because after everything i did I recieved my payment today as i was informed. It actually took me 2 weeks to send off the requested documents, and took them far far less to process.
I expect theres a possibility that maybe I have been paid to say all this, or that I work for them etc etc. Believe what you want, all I am saying is Royal Vegas and the Fortune Lounge Group are not corrupt, i got my desired outcome and I am prepared to invest my time and money with them, thats if I decide to gamble online again at all.
As far as documentation goes, Im for it, id prefer they know who I am exactly, Im over 18 and Legally allowed unlike some who try (with respect to those waiting to become legal)
Im not my brother trying to rip me off, im not a computer generated number and most importantly they know I am a real person with proof and that they know they can deal with without any fear that my personal details may be illegal.
Having said everything in my original post sent mid April I rated them a 5, now after discussing the 4 vital points above which were dealt with extremely well, I have decided to pass on these points in credit and increase my rating to 9, the only reason its not a 10 is because I feel all of this should have been done before I started, it should be a pre requisite for all gambling sites, yep there are rip offs out there, people would loose money but its all about the research in selecting a trusted site.
So a 9 it is and his level of service is critical when dealing with delicate issues such as Personal Security and hackers
But hey you might say what would I know, Im just a 46yo Aussie truck driver who enjoys Travelling, hunting vermin, fishing, photography, riding my 2006 Harley Fatboy and havin a shindig, Oh thats right an ex professional too, and after having shared my experiences with you I hope you get something to help with your decision making.
Cheers!
Mmmm, after reading these comments im a little concerned, after withdrawing successfully a couple of times with no issues i recently informed them that i was dissapointed with my gambling and that i felt it was becoming a problem, Bang! Straight away it all started falling apart, i had a $768 withdrawal pending and they have closed my account, next day i get a message via email, They say they want my documents photocopied and sent in for verification, i have sent an email 24 hrs ago with no reply, i was advised on the night regarding my personal concerns that the transaction would still go ahead on the night.
I was referred to this online group from a couple of mates at work who visit crown regularly and they play cards, im no good at it but liked the pokies. They are in the process of clearing out their accounts (slowly) so not to rock the boat and hopefull in the meantime this will sort itself out, either way i suggest if you win collect most of it asap and keep a small buffer for playing. Im not totally convinced that they are making it difficuilt to hope ill just walk away, ill give them the requested details and persue it to the end, like i said i liked the games, the customer service ill rate 5 out of 10 which is fair i think considering they are far more prompt at getting you to spend than they are at resolving issues,
I dont understand why they want my documents verifeid if i choose to never use them again, or any gambling venue/site again, especially when they have approved assiciates like neteller and others that need that documentation anyway, just doesnt seem a logical.request Ill keep you posted.
I have played with this casino and spent a lot of money I want to withdraw my money and chose have it put into my account by visa and it's been 3 weeks and I still have not got my money at fist it's I need to send document and that took 8 days now they say it's going to take more time coz of easter wat a joke never will I play again not happy
My issue is regarding Royal Vegas Online Casino (Fortune Lounge Group)
0n the 19/2/14 I made 14 separate transactions from 2 different ANZ credit cards both of which belong to my father, who gave me permission to use them. The Casino kept taking my deposits and on the 14 deposit I started winning and ended up withdrawing at $8000. As soon as I requested a withdrawal they locked my account and I could not access it. I asked them why and they said they needed to verify my account. So I proceeded with their request and gave them all documentation they required, ID's, credit card photo's, utillity bill and signed written permission from my father allowing me to use his credit cards. They then sent me an email after 4 days informing me that all documents had been recieved and verified and that they would store them on file for future reference. I then tried to access my account but it was still locked. I contacted them again and they informed me that 'even though all documents are verified there are no garauntees that your account will be unlocked'. They then told me that they'd decided not to unlock my account because of some excuse to do with terms and conditions. Now I had this same issue with Gaming Club Online Casino and was paid out in full once I submitted all relevant documents. So obviously this Royal Vegas Online Casino (Fortune Lounge Group) is a scam. They accepted my third party deposits knowing that they would not pay out on them, and blocked my account as soon as I tried to withdraw. So they have in fact STOLEN MY MONEY.
There are also similar stories of these guys ripping people off throughout the internet. STAY AWAY!!!
I'm closing my account with Royal Vegas due to inability to win anything substantial. I've lost quite a substantial amount of money and am sick and tired of not only the lack of features but the ridiculously low payouts when you hit them. The promotions often are bogus and when you get in contact with customer support you get no reason whatsoever to why the promo was not given. The 30x play through is ridiculous, so accepting any of their bonus is futile unless you win thousands. I also agree that the site is stacked towards high rollers, everybody else just contributes to these winners pots. The tournaments are also suspicious as you end up paying far more than you can actually win. I've been with Royal Vegas since August 2012 and after reviewing the huge losses I will never use them again.
royal vegas I the worst casino I have ever tried to played at.
I am involved in a situation that has been going on since Thursday Oct 17 2013. On this day I opened an account and made a $200 deposit. I played for about 25 min then shut down while I cooked dinner. When I went to play after dinned I received a message that my account was locked. I contacted support who informed me that my information has been shared???? and that they needed my id which I sent immediately thinking that this would settle the issue. I have contacted support every day to try and get my account unlocked but they are waiting for information from several other players who this has also affected. I have asked for my deposit to be returned but have been told that this cannot be done I need to do it myself which cannot because I cannot access my account.
I am very upset and frustrated with this, I have never been treated so badly and felt like i was some kind of criminal.
I have been sent the names of the other players and asked if i know them and I have responded that I do not know any of them. I have also been asked if my computer is used for LAN gaming which I do not even know what it is and I have responded no. this is my computer and no one else uses it.
I continue to be told that they are waiting for the information from the other players and they can not do anything until they receive it. This is ridiculous and this information may never be received if the other players are guilty of something. I have sent everything I was asked for and this should
I have now been told that the security department has concluded their investigation and my account will not be unlocked so basically they have stolen my $200 deposit and I will never see it again.
DO NOT PLAY AT THIS CASINO. they are criminal and you will never see your money again
The first time I instigated a withdrawal from royal vegas casino went through like clockwork-
the next time nothing but hassles, would not address my issues only give stock standard answers/replies. strung me out for as long as they could. Issue not resolved as yet.
right where do i start royal vegas now reading through these complaints i can see i trend any complaint some random guy/women on saying how its the best and they wouldnt play anywhere else yea right clearly fake this has to be the worst casino ive ever had to deal with i joined on thursday put 10 pounds in won 70 so i thought im not greedy ill withdraw it. wait no withdraw option to my card thats funny so i phone them up and cause the call bk button i hit 30 times no one called. so phoned up asked how can i get my funds into my account they sent an email so withdraw my winnings waiting waiting get to tuesday still not there check my mail royal vegas require additional information phone up your withdrawl was unsuccesful u need to deposit min of 20 to get your money so very annoyed already as it said withdrawl accepted. i then thought ok ill put in another 10 in asked if that was it ill defo have my money. yes sir it will be there so make the withdrawl request again same setup i then thought right phone back up and check again spk to sum1 from royal vegas she says yes i can see u have made the withdrawl it will have another 48 hour holding period which she said u may require to send us additional information i said whats that then. she said i dont know just yet so in 2 days time ill get my money back into my account stating i require sumthing else and when i give them that ill have to start the whole process over again which they could keep doing this til i give them what they want to put every penny bk into it im furious with this company and i urge any1 if u read this know that ive played with several dif casinos and ive never in my life made a complaint but ive also had 2 customer agents hang up on me ur money goes in i dnt think it will ever come out ill b going to watchdog and seeking legal advice as im so angry this is noy a company u should ever consider putting any money in b warned
Ok, so I won a fair bit of money in Jackpotcity 2 weeks back so I thought I will try the other casino that I normally play because of the Microgaming Games.
Royal Vegas was not so Royal after all. I have spent quite a few K's in this Casino in the last 6 months. Last week I spent about 5k and towards the end of my budget I decided to play the Multiplayer Isis. I went up to $600 @ $6 a bet and then went all the way down to $100 when I decided to play a bit cheap and put my bets down to $2. Now, I went to a 160x multiplier. So as I was playing dunno if my internet dropped out or I got kicked out of the casino (which can happen, no blame on the casino)when I logged back in as soon as I saw the screen comeon it said I had missed the free spins which I was waiting for more than $500 worth of clicks. OK, so I think to myself, I will give them a benefit of the doubt and kept playing for the next round. Well…. guess what…. net next round of free spins came I got a message I don't qualify for the free spins in this round. I went how could this be as I was betting probably higher than most players (I could determine that by what they were winning based on the payout reels). So, I said ok maybe next time.
Now this started happening every time there was a free spin. After about 4/5 times (By this stage I was @ 185x) I called up their support.I was put onto a VIP personnel and was assured by him that this would be taken care of shortly. I requested him that my budget is running out and I need this resolved soon and could someone please call me on my mobile as soon as this is resolved as I dont want to get out of the room and lose my 185x multiplier. While waiting I thought I would bet a few dollars more and BAM! … I got a feature on my reels (2 birds on reel 1 and 5)… I got really excited and thought there is no way I am going to miss out on a free spin when MY REELS have got the feature. NOPE THE SAME F%$#ing THING …. so I took a screen shot with the 2 birds on each side (I will post it from my home computer later today) no free spins. I was absolutely putrid so I called up the support and spoke to Cyril (Hope I got this right) and explained to him why I was furious and he assured me "You are a very valued player sir and we will do everything in our power to make sure this is resolved and that you have a great time at our casino.
After about 8 hours NOTHING…. No Correspondence… so I logged in to see if things have changed. Sure enough as soon as I log -in to the game BAM! free spins for all (Wonder if it was really a co-incidence) and guess what @185x @ 2 if you get 1 good match you are looking at atleast 500+ … and NO all I got was 300 something dollars. Now I have played Isis a few times and never have come across a free spin where you get so little. The guys that were at 0x times got about 2 dollars. Now this is ridiculous. wonder how much I could have won if I got the spins when it was on a roll which I missed 8 of.
Now, I am a rational man, I understand that these guys are running a business and also, maybe my luck wasn't good enough to get the 185x and make a big cash-out. What I am absolutely pissed off about is after spending $5k at their casino last week I would have thought they would be courteous enough to let me know when the spins were fixed or send me an email to explain or apologize for the mess up. NOT A SINGLE CORRESPONDENCE ABOUT THIS TO ME AT ALL!!! and it has been 3 days.
Well guess what Royal Vegas… you lost a player with a budget and the finances to spend big at your casino and I will make sure this is known to every player in the universe.
Back to my beautiful Jackpotcity!… Good Luck to you all!
well im a new member,as i did a withdrawal,of 600 dollars,it was processed as a cheque,when i went to my account the next day there was only 200 or so left,so i got in contact with them,they told me that they prosessed my cheque,didnt receive it,had a email to prove this,got in contact again,and asked them where it was,they told me they had put it back into my play account,which was a lie,i did not receive it at all,as i had withdrew money from my own bank account to play,as im having this audited ,unhappy customer,so be careful
I have had an account for a few years and I love this online casino. The staff is excellent and seems to be real fair. I have never had a problem with any time I payed a visit. i would definetly reccomend to visit and enjoy the games
I recommend this casino to anyone,friendly,fair staff makes it a fun place to play..no problems ever with this place had account here for years. :) thanks Royal vegas