Europa Casino
Europa Casino Review
Sister casino to the likes of casino giants Vegas Red and Casino Tropez, Europa casino is yet another themed casino belonging to the renowned Casino Partners Group which has been in the industry for some time now and has built up a good reputation amongst webmasters and players alike.
There are no prizes for what theme you’ll be met with when visiting Europa casino but it is quite a sight in itself where you’ll behold not only Big Ben but the Leaning Tower of Pisa and the Arc de Triomphe. The site look and feel oozes with classic European sophistication and all the information you could need is at your fingertips. You’ll also notice a variety of flags at the top of the site which represent the languages the casino offers, and how truly international their brand has become.
And then of course the thing you just can’t miss is the bonus…
Welcome Bonus and Promotional offerings
Any information on promotional offers is current at the time of writing and may be out of date. More current bonus information can be found in the bonus area on this page.
In addition to the Welcome Bonus, Europa Casino is also offering a High Roller Welcome bonus, so if you believe you enjoy the finer things in life and are a high roller you can make your first deposit of $1000 or more via one of the casinos preferred payment methods and Europa Casino will instantly credit your account with a higher bonus, on top of which you’ll be instantly considered for a VIP membership. As usual, terms and conditions do apply and you are required to wager at least twelve times your play bonus plus deposit before withdrawing.Europa Casino also offers $25 weekly loyalty bonuses which you will be eligible for if you deposit at least $75 and earned at least 250 comp points each week. And there are 15% extra deposit bonuses if you deposit via Europa Casinos preferred payment options.
You will also receive a number of promotions and even notifications in your mail box so make sure you check this regularly so that you don’t miss out.
Loyalty
Europa Casino has one of the most comprehensive loyalty programs around offering Loyalty bonuses, a VIP Club and Player Comps as well as an Open-Ear Forum for you to give your input and feedback.
At Europa casino you earn comp points for your regular play which can be redeemed for casino cash. The longer you play at Europa Casino, the more money these comps are worth. Also, if you join the VIP program you can earn even more! Europa Casino offers five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Benefits include a generous VIP club welcome bonus, improved comp-to-dollars ratios, faster withdrawal times, your own host or “account manager”, access to elite promotions, contest and deposit deals, extreme flexibility on all terms of your account as well as luxury gift items. There are also extra special advantages for top players that are not published, but definitely are there!
Download and Registration
The download process at Europa Casino is relatively fast with the initial application being 480KB and only taking a few minutes on a broadband connection. Once the download is complete, you just follow the prompts to install the software and then you need to open a player account. This is done by providing personal and banking details on a secure page and then entering a username and password.
Once your account is set up all you need to do is head on over to the cashier to make your first deposit.
Banking
Casino Europa offers a vast number of payment options including Credit Card, Visa Electron, Delta Card, ePassporte, Neteller, Instacash, Citadel, myCitadel, FirePay, Click2Pay, Moneybookers, ECO Card, eWalletXpress, UseMyBank, Instadebit, Central Coin, On Demand Funds, Paysafe Card, Bank Draft, (Instant) Wire Transfer, and Ukash.
The banking on this site is completely secure and you don’t have to worry about the safety of your transactions when playing here. I made my deposit of €100 via Neteller, which was credited to my account immediately and then I headed off to the casino lobby.
Games Offering
Europa Casino uses the renowned Playtech casino software suite, which has wonderful playability, great features and is a graphic pleasure.
The Casino Lobby is an experience in itself and gives you a sense of excitement…and with over 80 games, including Table and Card Games, Slots, Video Poker and Keno as well as Bonus and Progressive Games to choose from you’re sure to find a number of variations in what you are looking for.
I started off with a few hands of Blackjack, and I must say the graphics were excellent and the game play very smooth with a nice pace. I then moved on to the Roulette Table where I had a sudden streak of luck, winning on 5 bets. With a bit of a bank balance boost I then decided to try my hand at Caribbean Poker which is quite entertaining although I never seem to do well at poker for some reason!
I then headed off to take a look at the Video Poker machines on offer, and found that they have quite a wide variety including Joker Poker, Aces and Faces, Jacks or Better, Deuces Wild, 2 Ways Royal, Tens or Better and Megajacks. I started off with Aces and Faces and after seeing my balance rise and fall for about 30 minutes moved on to Deuces Wild where I go lucky once again and made up for my losses on poker.
Next I decided to check out the Slots as these are usually my favorite games and once again I was pleasantly surprised at the offering where you can choose from 3 and 5 Reel, Multi-line slots, Bonus Feature Slots and Video Slots. I headed straight to the Video Slots and chose to start with Captain’s treasure, and then moved onto Chinese Kitchen which is really entertaining and of course, the name is self explanatory. After that it was on to my all time favorite Playtech game Cinerama, which is also a bonus, progressive game with a movie themed where you can play up to 5 lines. The game was pretty rewarding and I picked up a tidy €200 making me break even again after all the prior slots play, although I didn’t hit the jackpot!
After a thoroughly rewarding experience, I decided to cashout. This was pretty quick and easy and within a few days the money was right back in my Neteller account.
Customer Support
In all my experiences at this casino I have very seldom needed to contact support but on the odd occasion that I have, I’ve been satisfied with the level of service I’ve received.
The support team is available 24/7 via email or a number of toll-free phone numbers.
The Verdict
If you’re into playing at Playtech casinos, then I’d definitely recommend Europa Casino. They offer great bonuses (although make sure you read the Terms and conditions), have a fantastic loyalty club and their games interfaces are really imaginative and appealing.
With safe, secure banking and good customer support you just can’t go wrong.
Europa Casino Player Comments
Online chat service is a joke, only works on some certain hours, and chat is down momentarily without notice, can not believe that it happens very often in this digital world. their support email service needs at least more than 24 hours to reply. Be aware of Europa casino bonus offer as well, you will get different lower bonus offer after you deposit, and they won’t help you to fix it.
I am very frustrated with Europa casino as they lost my 2nd deposit and still refuses to refund me my money after proving the deposit now they use delaying tactics. This is now the 3rd day of them not solving the issue
Hi, I made a withdrawal with europa casino using easy eft and they sent me approval confirmation email. That was on the 27 June 2020 and up to today, i have not received my funds and everytime i contact them, i find the exact similar reply of saying the withdrawals are approved and they should clear in few days. Last night, they now told me there is an issue with my withdrawals of which they are investigating but i am lost as to how and why because for all this time, I was given false hope. Can anyone please advice if you have the same problem with them.
No doubt they have good fun games but their systems are not efficient, or maybe i should say to me as it seems other individuals are happy with their service.
I made a withdrawal using easy EFT. I made the mistake of entering the type of account instead of my account number and now they can not assist me? According to “online support” I need to wait for the withdrawal to bounce but they can not tell me how long I’m going to wait. Yes I made a mistake but how is there no turn around time? Also no response to any emails!
Hi Leslie I’m trying to make a withdrawal via Easy EFT option but was also not sure should you put type of account where it asks for account. If it was thetyp of account or your account number. The big money question to you was ur withdrawal successful using your account number instead? And if so was it processed in 4 days and what docs do they require? Would appreciate some insight..thanks
I was told I cannot withdraw money through the account I used to deposit. I am shocked that the casino is able to take deposit from my VISA account but cannot process withdrawals using same account. I tested a small withdrawal of R1000 and it never worked, yet some casinos easily process withdrawals
Not a fan of this casino . Seems to be that while your playing with the bonus money the slots are in your favor till you get close to meeting the requirements to be able to cash out then the machine just stops paying any worth while wins. At the end of it all i tried to cash out $500 and there was button to be found to select cash out just all kinds of deposites. When i tried to chat with the casine for instructions no one was available “at this time” how convenient. Anyway keep your money and play elsewhere. By the looks of it I’m not the only player that shared these experiences.
I have won. now that I want to withdraw it just says pending. Its been over 2 weeks now and they don’t want to withdraw my money.
I won 40000.00 and I’m still fighting with them to receive my cash. I have done everything they asked they accepted all my ID and things but they still refuse to pay
I just registered a week now, won R5500, made withdrawals with help of staff, it’s a simple process, I got my emails saying deposits will be paid in 3 work days, and 100% they kept to their promise, if it goes as simple like this I will recommend to anyone, and offcoarse will continue playing, even deposits made I got emails within seconds,,
Vis.
Pinetown
South Africa
I won 4000 USD. I wanted to withdraw the money as i have met the wagering requirements. I have send 5 emails with the same documents for verification purposes in order to process the withdrawal. Time and time again they kept on telling me the funds cannot be withdrawn due to verification docs that must be submitted. I have gone through this for 5 times – i gave up. They do their utmost best to frustrate customers and i wonder i they do make payments to clients.
I have made a few deposits using different cards in hopes of being able to make a withdrawal: as with many other peoples experiences I’ve not been able to successfully make a withdrawal. I have contacted the support team only to be told to make a deposit with another card and that my “available” withdrawal amount is significantly less that my “balance”. I am disappointed with this casino and I don’t recommend registering.
The games are fun but look out if you need to withdraw any winnings. They are next to impossible. Even after withdraw issues I’ve made deposits. As of late 2 deposits from much better went missing from my account . Customer service ignores my request for refund. Chat bots are not very customer service oriented . All onus was on me to verify my deposits. Still no refund was told 4-7 days before the documents would be received. Many free spins but always at minimum wager, never at wager your betting. They don’t mind spamming you to play but never try to resolve any customer service issues .
I won $6,400 but it was impossible to cash out.
The support staff gave me many misleading options. First I had to redeposit money with Much Better, I did this, when I went to withdraw it said no withdraw method. I e-mailed and asked why, no reply. Another fellow on chat told me to deposit with I-Debit. I did not do this, why keep depositing when I have $6,400? I became so discouraged with these people, I played auto spin until I lost everything.
An excellent casino, very professionall, quick response on e-mail and chat. Very quick payment. Simple and easy proces of verfication. I’am playing there over a year and always get bonuse and free games. Once I won Jack pot over 3000 euros and they quickly done the payment.
i have been a frequent user of this casino and i must say i really never had a bad experience with them until 2 days ago…….. i won a quit large sum of money playing then did two withdrawals, received the emails confirming my withdrawals then when i wanted to withdraw the last amount as it did not allow me to withdraw all at once i was asked for i dentification, i send though my documens sunce the 31st of march and it was declined more then 11 times i chated to numerous consultants and i must say late last nite i got through to Thomas and he was the only one who was really helpful in this regard i also called in and Meghan also assisted quite promptly but still my documents i uploaded was declined……
This morning i went on to see if i could do my withdrawals yet but to my surprise the money was gone ! i then went on the online chat and was assisted buy Liam who 1st asked my how in control i am then went on to insist i played the money after trying for 3 days to withdraw it ….
I am deeply disappointed in this service
It´s my regular go-to casino for the last decade. I like Playtech software. Sometimes they take too long for a simple withdrawal but can´t say that I didn´t get all I have been owed.
Customer service is mediocre but haven´t had to bother them too much.
I deposited, played up and down for a while won and completed my bonus wagers…did my withdrawl and a few hours later I went to login & it says I am not allowed to login to my account??!!!??!! I have wrote customer support….
Today I played live roulette on the “Diamond” roulette. I filmed my screen and there in front of my eyes they did not pay me out or sometimes they paid me too little.Also no replies to my chats.
After registering I deposited R100 rand and as I was about to play the whole thing crashed .as I wanted to log in to it again Europa casino all of a sudden doesn’t recognize my username and password so R100 down the drain didn’t even get a spin ,don’t waist your time on this app
For everyone from South Africa please note South African players are not allowed to play on Europa casino which could explain the cause of all the issues that have been taking place.