Europa Casino Player comments

NOT RECOMMENDED Mounting number of complaints. Careless, unfair and questionable treatment of its affiliates.

51 comments on Europa Casino

Jack Smuck on August 26, 2020.

Online chat service is a joke, only works on some certain hours, and chat is down momentarily without notice, can not believe that it happens very often in this digital world. their support email service needs at least more than 24 hours to reply. Be aware of Europa casino bonus offer as well, you will get different lower bonus offer after you deposit, and they won’t help you to fix it.

PHILLIP JACOBIE on July 18, 2020.

I am very frustrated with Europa casino as they lost my 2nd deposit and still refuses to refund me my money after proving the deposit now they use delaying tactics. This is now the 3rd day of them not solving the issue

Joko on July 8, 2020.

Hi, I made a withdrawal with europa casino using easy eft and they sent me approval confirmation email. That was on the 27 June 2020 and up to today, i have not received my funds and everytime i contact them, i find the exact similar reply of saying the withdrawals are approved and they should clear in few days. Last night, they now told me there is an issue with my withdrawals of which they are investigating but i am lost as to how and why because for all this time, I was given false hope. Can anyone please advice if you have the same problem with them.

No doubt they have good fun games but their systems are not efficient, or maybe i should say to me as it seems other individuals are happy with their service.

Leslie-Ann Brikkels on June 1, 2020.

I made a withdrawal using easy EFT. I made the mistake of entering the type of account instead of my account number and now they can not assist me? According to “online support” I need to wait for the withdrawal to bounce but they can not tell me how long I’m going to wait. Yes I made a mistake but how is there no turn around time? Also no response to any emails!

Duane on July 6, 2020.

Hi Leslie I’m trying to make a withdrawal via Easy EFT option but was also not sure should you put type of account where it asks for account. If it was thetyp of account or your account number. The big money question to you was ur withdrawal successful using your account number instead? And if so was it processed in 4 days and what docs do they require? Would appreciate some insight..thanks

Bernard on May 28, 2020.

I was told I cannot withdraw money through the account I used to deposit. I am shocked that the casino is able to take deposit from my VISA account but cannot process withdrawals using same account. I tested a small withdrawal of R1000 and it never worked, yet some casinos easily process withdrawals

Robert Schmidt on May 21, 2020.

Not a fan of this casino . Seems to be that while your playing with the bonus money the slots are in your favor till you get close to meeting the requirements to be able to cash out then the machine just stops paying any worth while wins. At the end of it all i tried to cash out $500 and there was button to be found to select cash out just all kinds of deposites. When i tried to chat with the casine for instructions no one was available “at this time” how convenient. Anyway keep your money and play elsewhere. By the looks of it I’m not the only player that shared these experiences.

Ronnie on May 17, 2020.

I have won. now that I want to withdraw it just says pending. Its been over 2 weeks now and they don’t want to withdraw my money.

Andrea johnson on May 17, 2020.

I won 40000.00 and I’m still fighting with them to receive my cash. I have done everything they asked they accepted all my ID and things but they still refuse to pay

Vis on May 12, 2020.

I just registered a week now, won R5500, made withdrawals with help of staff, it’s a simple process, I got my emails saying deposits will be paid in 3 work days, and 100% they kept to their promise, if it goes as simple like this I will recommend to anyone, and offcoarse will continue playing, even deposits made I got emails within seconds,,
Vis.
Pinetown
South Africa

Peter on May 10, 2020.

I won 4000 USD. I wanted to withdraw the money as i have met the wagering requirements. I have send 5 emails with the same documents for verification purposes in order to process the withdrawal. Time and time again they kept on telling me the funds cannot be withdrawn due to verification docs that must be submitted. I have gone through this for 5 times – i gave up. They do their utmost best to frustrate customers and i wonder i they do make payments to clients.

Katielou on May 6, 2020.

I have made a few deposits using different cards in hopes of being able to make a withdrawal: as with many other peoples experiences I’ve not been able to successfully make a withdrawal. I have contacted the support team only to be told to make a deposit with another card and that my “available” withdrawal amount is significantly less that my “balance”. I am disappointed with this casino and I don’t recommend registering.

Angela Keats on April 30, 2020.

The games are fun but look out if you need to withdraw any winnings. They are next to impossible. Even after withdraw issues I’ve made deposits. As of late 2 deposits from much better went missing from my account . Customer service ignores my request for refund. Chat bots are not very customer service oriented . All onus was on me to verify my deposits. Still no refund was told 4-7 days before the documents would be received. Many free spins but always at minimum wager, never at wager your betting. They don’t mind spamming you to play but never try to resolve any customer service issues .

Velma on April 15, 2020.

I won $6,400 but it was impossible to cash out.
The support staff gave me many misleading options. First I had to redeposit money with Much Better, I did this, when I went to withdraw it said no withdraw method. I e-mailed and asked why, no reply. Another fellow on chat told me to deposit with I-Debit. I did not do this, why keep depositing when I have $6,400? I became so discouraged with these people, I played auto spin until I lost everything.

Ana on April 14, 2020.

An excellent casino, very professionall, quick response on e-mail and chat. Very quick payment. Simple and easy proces of verfication. I’am playing there over a year and always get bonuse and free games. Once I won Jack pot over 3000 euros and they quickly done the payment.

Phillorene on April 2, 2020.

i have been a frequent user of this casino and i must say i really never had a bad experience with them until 2 days ago…….. i won a quit large sum of money playing then did two withdrawals, received the emails confirming my withdrawals then when i wanted to withdraw the last amount as it did not allow me to withdraw all at once i was asked for i dentification, i send though my documens sunce the 31st of march and it was declined more then 11 times i chated to numerous consultants and i must say late last nite i got through to Thomas and he was the only one who was really helpful in this regard i also called in and Meghan also assisted quite promptly but still my documents i uploaded was declined……
This morning i went on to see if i could do my withdrawals yet but to my surprise the money was gone ! i then went on the online chat and was assisted buy Liam who 1st asked my how in control i am then went on to insist i played the money after trying for 3 days to withdraw it ….
I am deeply disappointed in this service

flego.rian on March 31, 2020.

It´s my regular go-to casino for the last decade. I like Playtech software. Sometimes they take too long for a simple withdrawal but can´t say that I didn´t get all I have been owed.
Customer service is mediocre but haven´t had to bother them too much.

Leanne on March 2, 2020.

I deposited, played up and down for a while won and completed my bonus wagers…did my withdrawl and a few hours later I went to login & it says I am not allowed to login to my account??!!!??!! I have wrote customer support….

Deon Weideman on January 15, 2020.

Today I played live roulette on the “Diamond” roulette. I filmed my screen and there in front of my eyes they did not pay me out or sometimes they paid me too little.Also no replies to my chats.

Mckayla on October 29, 2019.

After registering I deposited R100 rand and as I was about to play the whole thing crashed .as I wanted to log in to it again Europa casino all of a sudden doesn’t recognize my username and password so R100 down the drain didn’t even get a spin ,don’t waist your time on this app

Anonymous3211 on October 16, 2019.

For everyone from South Africa please note South African players are not allowed to play on Europa casino which could explain the cause of all the issues that have been taking place.

Redin urmeneta on October 8, 2019.

October 3rd I’d played in Europa casino start with free chip of the amount of $10 and I have a lucky the $10 become over $1000 I tried to withdraw some amount but I can’t so I contacted to chat support and the chat support stated the maximum cashable amount is $100 so my $1000 will become $100 because I am done the wagering requirments.

So I’d start playing my $100 real cash the chat support confirmed the winning of this amount is cashable and no more wagering required. And this amount has a winning and the maximum win is about $3,500 so I continued playing when my money is $2,200 I decide to cash out $300 but I can’t the chat support again told me I need to deposit to make a withdrawal so I make my first deposit using muchbetter so I can proceed my withdrawal but it was in pending, and the next day I’m played again with my balance of almost $2000 and during the time I’d played suddenly the slot game I played has an error insufficient funds and I noticed my funds is missing. When I speak to chat support they always mentioned they can help me they need to forward the issue to the relevant department and I always send an email stated my concern but the answer is that funds is came from bonus and I am not allowed to withdraw and only $100 is cashable, so my $300 withdrawal request is only $120 go through my muchbetter account. I dont know if they have a right to confiscated my winnings, I don’t know what to do I am newbie in online casino and that is my first winning moment but it become nightmare.

I am really sorry my English I hope the reader can understand.

Terry on June 6, 2019.

They were quick to take my R200.00 deposit. I won R3000.00 which I was not allowed to withdraw. Yesterday I tried to take my money out and was allowed only R1500.00. Now there is something about wagering which I have no control over and my money is in pending that will take 4 days before payout.
Just as well I checked these comments before making another deposit. Will wait and see if I get any money.
I saw someone won money on facebook and she was able to draw her winnings. I think it was false advertising.

Caleb Betancourt on June 2, 2019.

I deposited $2300 in EuropaCasino and soon won back about $9650 but after trying to withdraw my money, it was from one excuse to the other. They even went as far as saying they had already paid me and removed the money from my account then requesting I funded the account. I got the contact of a software engineer who was said to be able to assist and he actually did help me withdraw my winnings fully from them and sent it to me.

Aaron on February 23, 2019.

Let me cash out my 102 Canadian dollars but no deposit was made in my account. Gave me reference number but bank said they never got it and dont know where it is. Now they wont answer my emails.

Katy Séguin-Lacelle on February 6, 2019.

Europa Casino. Bad for withdraw, so long to process, bank transfer is difficult to make it happen. Still waiting on a withdraw since January 19. Even when you send them the bank information, they are not in a hurry to process it. ++ Did you know that only 9999.00$ per 30 days can be withdraw so imagine if you win 1 Million or even 100 000.00$ it take very long to get your winning. And about bonus wagering what a joke, don’t accept it, if you don’t want to be disappointed. So, deposing is easy and fast like few seconds but withdrawing your winning take weeks…First they will leave it in pending mode for at least 3 days to see if you don’t change your mind and play it again, after they process it, it will take another few days depending on your payment method to get your money and it’s always done on business days so at the end it’s almost 2 weeks.

Dakota on February 20, 2020.

I won $3000 on Saturday, they processed on Wednesday and I withdrew from Much Better that same day. It would’ve been faster, but instead of an original picture of my info, I sent a screenshot which was unacceptable. Best of luck to you!

Zubayda Such on January 31, 2019.

After winning R29 000.00 they had an issue with pay out. I have send in docs as they requested since Dec 2018. Then I had to take pics of docs as they say pdf is not excepted. Got email that stated that everything is sorted only proof of address. Send them 5 times proof of address. Then they wanted proof of deposit. Seriously now. Why would that matter. Any way send that as well. Still they needed more and more info. Then received email that I can only withdraw R1550.00. Because I did not comply with one of their rules. I asked them for the rule I did not comply with. A few weeks later and still no answer. The money dissapeared from my account only R1550 was left. I can not even withdraw that shows my account is blocked…..

Jo on May 22, 2019.

Hi
Pls advise which ID document u sent through. They refuse to accept my drivers license or ID document.

Mrs Winnie Khanyile on December 16, 2018.

I deposited R500 and got a bonus of R500, I again deposited R300 and received a bonus of R180. However, i subsequently had R1200 winnings which I could not withdraw as I had to wager my winnings by keeping playing because I still had R180 bonus.

FranD on September 5, 2018.

I hate it when I cannot choose to opt out of a bonus and here you are stuck with the playthrough before you can cash out your own money. This is not good and should not be allowed IMO. It is not the sign of a good casino and I will not be depositing again.

Johan on May 20, 2018.

I am in South Africa and won USD 5 500 playing on Europa Casino. My first request to be paid out resulted in a request for personal info and documents which I sent. Since then I have received no further answers to my emails and no money. I am also unable to access my account as they will not update my log in details.

Jo on May 22, 2019.

Hi
Same story here. Did u ever manage to resolve this matter ?

Dora on May 10, 2018.

I also transferred money to the account and played for a while and then my account was blocked as apparently i put the incorrect password in 3 times. When I tried to fix it, it said my email does not exist. I have emailed support a few times with no reply. I have my own money lying in the account and they do not get back to me!

Miss G.C Jackson on February 6, 2018.

No problem making deposits. I won some money, made a withdrawal all good. 4days later when I followed up they said I had spent it on play??????? I don’t think so!

johnshort on December 11, 2017.

when you deposit they will force “bonus” on you and you can’t withdraw that money and will tell you to x20 times before you can withdraw that, which is impossible!!!

Unhappyrippedoff on November 27, 2016.

The games at Europa are interesting and dirrerent. I had built up my winnings and withdrew $8800.00. They say on their website it will take 4 days to process it, but after day 4 they asked me for a copy of my cards, which I did (blanked out of course). 2 days after that they declined it, as my account had my name shortened, and wasnt the same as on my cards. They fixed that issue, now it is day 8 and emails are going unanswered.

tracy on November 23, 2016.

I won 2.1 million euros here which as I was playing in aud at the time of win would equal a little over 3million the casino hasn’t or won’t acknowledge this and also will only pay it in 10k per month there four it will take them roughly 9years to pay me Wat a joke

Unhappyrippedoff on November 27, 2016.

That is a joke, but it does say on their website that they can only pay out 10K per month. Thats why I dont bother with their huge jackpots. Have they been stalling you?

Matt on March 12, 2016.

Before depositing contact support and ask them to not add any bonuses to all of your deposits unless you ask otherwise then you will have no problems with withdrawing. I have won approx $20.000 and all my withdrawals have been processed within 7 days I have never had an issue once the bonuses were stopped

KEVVIE on November 25, 2015.

Payouts are small or not at all. Unable to withdraw money after I made a deposit when I decided not to play after a few games.

Jenni on November 19, 2014.

This site is an absolute scam & you have no way of ever getting the money that you have won. They say that any bonus money is not paid but there is no way of seeing the bonus money as opposed to what you have invested. Stay away from this site

Michelle on November 4, 2014.

Have had no issues with this casino – won a tidy sum of a few thousand earlier this year and payout was processed within a week. Yes, had to provide all ID docs beforehand.. But no issues whatsoever once this was done.

Brenda Franker on August 28, 2014.

I requested a withdrawl of $1000 that i had won. It was only processed 5 days after i requested the withdrawal. I was then informed by e-mail that the withdrawal had been processed on the 04 August 2014 and i was given a reference number. 4 days later, when i had still not received the funds, i contacted support and no response…so, i logged onto the casino (as if i was going to play) and lo and behold, a consultant came online – so, i queried my withdrawal…only to be told that it would take up to 14 business days from the date that it was processed…so, i am waiting. Is Europa Casino scamming people out of their money and then refusing to pay them when they win?
And they are never helpful in any way! I have requested a proof of payment – still waiting! I have requested a detailed player account report – still waiting!
Guess, they won't respond! Best thing to do right now is to STOP PLAYING AT EUROPA CASINO as they are all a bunch of CROOKS! And we need to warn others so that they don't fall into the same trap as we did!

leontina padureanu on April 22, 2013.

i was playing on europa casino,i pay with mastercard from bank,but they don t want to pay back my winnings(about 200 euro,not much)-cause-the card is not good to withdraw-i think is a big scam.NEGATIVE MAXIMUM for this casino,AWARE!

frank b on November 19, 2012.

this casino might be legit but again hardly any player base so your really wasting your money here

mrs.fart on October 10, 2012.

based on our experienced about this kind of F—–G site ,we won and we tried to transfered to our bank account what we won but it says it takes 4 days the processing fee but when we checked they just said that what we won is not valid because part of the money of what we played is the bonus what they send us after we deposit money to the casino.thats why we never recieve money of what we won.grrrrr only i can say this is a f— site:(….

Lotte on February 2, 2011.

My experience is, that the game is being monitored and controlled by a person or machine. I have played roulette, and every time I was "too lucky" suddenly all the winning numbers were eg. red or suddenly the numer 34 was the winning number 4 times in a row. How likely is that. And the opportunity to receive your prize is exceedingly small, as you must wager an unrealistically high amount before you can make a withdrawal – and it's not all games that counts.

Andrzej on June 6, 2016.

I agree with you. I know they have some kind of anti-winning algorithm which turns on after certain period of playing. Sometime ago I played the roulette. I increased my deposit within less than 40 minutes or so(about 120 bets). After that, strangely, the statistical 49% red or black ceased to exist. I was betting on black, but somehow with each bet I got zero and reds all the rime. Chance of getting zero is exactly 1% – 1 in 100 bets, yet within 8 bets I got zero 4 times, from which twice in a row!? What are the odds for that? No need to mention that in between zero’s the were only red’s, conveniently, as I was betting on black. Look at the screenshots: http://imgur.com/sP9VNMu and http://imgur.com/RW5OWIf. Something like that may happen once or twice if you play for months consistently. I was assured about the casino cheat after a weekly pause. Yet again I increased my deposit substantially(double or so). This time I was betting on reds, I got 3 times black in a row(which happens quite often), then 0 – might happen, as I was playing for about 40 minutes (about 120 bets), then after zero another 6 times in a row black. Look at the screen: http://imgur.com/gRWJ8y3. This is 10 consecutive bets without red. You know what are the odd’s for that? In this particular case, after black 35, I had 99,99X% chance that I will get my red. It didn’t happen. You could bet 2000 times or more and you still wouldn’t be able to get so much of one color in a row. Statistically there is 49% chance of getting one color. Unfortunately all roulette games are showing only 8 last bets – chances of getting opposite color after 7 consecutives of one color are 99,6% – after 300 bets you may not get your color – twice. When you see zero wins two often, stop playing – this is the sign that algorithm turns on.
In real casinos, when you are winning using statistics, in worst case the guys in suit will come to you, and kindly ask you to live the building(with your winnings). In internet casinos you will be ripped of due to usual cheating. This in not the only casino where the statistics are off, but only when you’re winning.

Marilyn on March 18, 2010.

Please be careful about Europa Casino.

They promise a lot of bonuses so that you can't withdraw due to wager limits. They will keep bugging you during your online play to deposit more. But if you need to contact support by email, no one answers ever.

Anonymous on September 9, 2008.

as a lawyer i have founfd this site to be of an untrustworthy and unhelpful casino.i advise you use casinos based in the EU and avoid the kind of help which is only available for deposits and when a complaint occurs there is not response

 

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