When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times - they declined to do so and gave me some obscure link. I was met with mocking responses from the CS rep as to why I wanted my account deleted.
I nearly deposited $3000 during three weeks and still didn't receive a slight part of $100 amount of withdrawal. It's been two weeks and I selected to receive it through e-check. Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.
I tried asking that and all iu got was wee are working on your withdrawl and remember its a minimum of 24 hrs before its removed from the reversal stage blah blah .
hello, after winning over 7000.00 and leaving it in my casino account to play for a few more days I am not sure why i am locked out. I attempted to sign in tonight and the screen read, you are locked out of the system please contact customer support for more help via email, chat or phone. Well chat didnt work I was simply given a general message totally not related to my question then the customer assistant rep logged…
I am a Australian, And With no Email notification to close my account,, They closed it taking my deposit and no option to withdraw, They should have notified me befor closing my account, I have over 100 emails from them in the past 8 months all with Log onto your account to get BONUSES
Last I remember, I won $90000, everything went fine and cautiously, the only issue is time management ..these people don't value your time, it took 9 weeks to be processed and I had almost given up hopelessly...so it's like killing the excitement, I had sleepless nights. Worst of all my bank account was referred to income tax department and had to pay them $900 in one go. Well the whole journey was bat shit...I Can break the record if I…
It's simply not true, I'm in NZ I'm not bullshiting I've won and taken money put with no issues
One week they approved my documents and received them the other week they dont have any traces of them. They constantly finding way to not pay and bring you back to square one. Everytime you talk to someone from customer service they will have a diffrent stories for you on where your process is.
I’ve played for a couple yrs and had success winning it is a pain in the ass to wait so long on your winnings but all of a sudden they quit honoring coupons for me only explanation I could get was management reserves right to deny coupon using bonus specials . Getting ahold of customer service is horrible on hold forever.
I won 29700 from this casino over a week ago I was beting quite big bets Apparently my documents been approved and since then i didnt hear from them. I was suppose to get some emails back from operations management They dont and when i talk to customers service they answer me vaguely. So far it feel like a scam to me. Took my money and refuse to pay it back.
Hit 275k, staff was great no issues with getting paid once u go thru the process. Little slow but money in my account.
Hi Tracy, what slot did you play and what bet size did you play with to win 320k?
How did you deposit the money. Since they don't accept payments from Indian Banks. That is what they said when I checked in with the ' live chat' option for help.
I am facing the same problem. Even Entropay freezes everytime I try to put in the details of my Debit card from Central Bank Of India.
I tried to deposit $10 using my debit xard from Central bank Of India and they do not accept the deposit. It states that they do not accept most Indian debit cards. So how did you deposit your money?
Hi everyone, This company appears legit. I am a Canadian, and I just have one helpful hint for anyone looking to close your account. Do not wait for live help. I waited an hour (Which i expected with their client base) only to find out these guys are strictly Account Retention. Meaning they will throw info at you to try to get you to stay.. which is also fine. But, after the speal was over I was given an email…
I was playing and had no issue with my Visa debit deposit. I won and even had my funds deposit. However I won a second time to my surprise because I normally don't win anything. When I ask to do a withdrawal it sat pending then I received a message to provide all kind of documents including passport etc. When I provided that information my withdrawal was still pending. I was then told they cannot deposit back to my card…
I won 320k, they said $9500 withdrawal max a day? Is Their another withdrawal method to get your money quicker, never withdrew before. Thanks for the advise
Yesterday l deposited $10, spinned maybe 10 times. I was up to $51 then spun again at the lowest bet . I lost $3 so l was leaving that game to go to another and all $$$ disappeared. I left Grand Mondail a message stating what happened and haven't heard a thing back.
How did you go about withdrawing your winnings? I keep getting a screen saying its pending but it's been pending for weeks now. Tried making a ecopayz account and it still saying pending. TIA
I opened an account on Rembrandt casino 2,5 weeks ago. I deposited €200 and received my welcome bonus. After a couple of days sportsbetting I made about €400 profit and completed about 15% of the bonus requirements. Then all of a sudden they have frozen my account... I did send the verification documents immediately. The support said it could take up to 48 hours to complete the review. After a couple of days I contacted the support again and the…
I won. But really hard getting my winning. They don't have anyone who you can talk to on the phone to work out problems. It's fun and I would spend more but would like to see if it's real when I get my winnings.
Hi Lonnie I got the message it'll take 3 days after the 2 day process on their end to put it back through to my debit card. Did you get that message back? I was skepital but they reassured me that it was fine. Looking into my account the withdrawal has worked but I'll see after 2 more days lol
Grand mondial casino.. So the good platform.. Just have earn money ? i playing just few days & wining 4000$ i have already withdrawal 7000$ Complete so it's real casino.. i have don't face any problem
I recently withdrew $2011 and only got $1845.50. they have done this in the past using echeck and paying the remainder to my credit card . this time however they are saying that I owe the difference to echeck for returns. Who deposits 50 cents in a deposit and if the money is not in my account the transaction won't go through.
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