Platinum Play Casino Player comments

77 comments on Platinum Play Casino

Sarah on May 18, 2018. Reply

It’s simply not true, I’m in NZ I’m not bullshiting I’ve won and taken money put with no issues

Des on December 24, 2016. Reply

Hi I’ve legit just won 300 thousand dollars on this website.
I’m worried they won’t pay?

Phan V Huynh on June 24, 2017. Reply

Did u get ur winnings?

John Smith on September 7, 2016. Reply

Made a deposit decided to quit the site and asked for my deposit back. My Deposit was made through Master Card but was then told they did not reimburse through Master Card,even though they have no problem taking it.Was told to use an alternative method to be reimbursed.Gave all the details of my checking account and was told that it would be processed shortly.One week later I received an e mail informing me that in order to be reimbursed I needed to prove my identityand would need to send several pieces of ID !! So no need to show any ID to take your money but apparently do not give it back .

michael on January 16, 2016. Reply

hi I just started last night followed all terms and conditions then put my own money in took 6 hrs to get up to $32,000 they refuse to let me cash out my winnings so far only $400 has been able to come back!!!! ive spoken to 3 ppl and made contact through persistence and still giving me the run around……. mate my kids were over the moon that $2500 I put in paid off for us!!! platinum play even said step by step yes its correct I have proof of each person I made contact with before the convo finished and all of them have said in their own words , which I have proof of … you will receive your winnings then short time later back pedalling and repeating the terms and conditions like a robot once they know they cant pay up!!!

Ursula Mullins on September 3, 2015. Reply

I have tried to cash out a small amount but they keep putting it back into the account. They have all the documents required. I have spoke on live chat and many phone calls with many promises but they lie. If you want a decent casino to play at it is 32Red .

Danielle on August 14, 2015. Reply

You can easily deposit money onto the casino but you’ll have a hell of a time getting it out when you when. They try everything possible to not give it to you. It’ll be sitting in your account to withdraw for days until it goes into ‘processing’ for more days and after that.. A couple days later. It may be in your bank account.

Oh and promotions. They hardly work. If it’s any promo where you get free credits from them.. lol good luck. You’ll end up with another thousand issues you need to contact support for. And guess what!!! They are useless! I’ve talked to 5 in two days about the same problem and it’s still not resolved, get different reasons from all support workers.. Waiting on emails that never come.

Take your time platinum..

Darren on July 23, 2015. Reply

I won $500 dollars and the Casino refuses to pay me my winnings. I sent in all the required documents and they still wont deposit the money to my bank account.

Tim on July 25, 2015. Reply

I won a jackpot and requested to have 3,000.00 deposited back in early July. I have spoken with several agents all of which have told me they needed a clearer picture of my drivers license. I have sent the license in three times. I have scanned it, faxed it and take a picture with my phone. Each time I got the same story” we will process your payment in 4 days”.
I now got a lady on the phone who said she was a supervisor and to send it to her email directly. I have done this and she won’t reply. Now their site is off line and their phones are not working. This place is not legit.

Susan on May 13, 2015. Reply

great game selection and promotions! loved it!

Louis on May 10, 2015. Reply

Platinum Play was recommended to me by a guy from work. I thought online casino’s were scams but he assured me he cashed out before using net teller with no dramas. I deposited $100 and had a few decent wins on the pokies. I tried to cash out at $1000 and found I still had to play out the bonus bet (30x$100=$3000). I thought that was crap but I should have read the terms and conditions first. Anyway finally cashed out at $600 with the bonus bet gone. It was a fairly tedious process to gather proof of I.D documents but when I rang the helpline with a few questions they were extremely helpful and got my money back in my account approx 7 days later. I’d definetly recommend PlatinumPlay like it was recommended to me.

RichmondCasinoGuy on March 20, 2015. Reply

This is the only Fortune Lounge casino i’ve played at and I’m pretty impressed. Normally I stick to RTG or even BetSoft but Platinum Play is def worth checking out.

Good payouts, better support staff, and maybe some of the best variety of games on the internet.

I def recommend it!

Wendy on March 18, 2015. Reply

I have played at this casino for a month or 2, no winnings withdrawn. I contacted them 3 times by email to close my account due to the no winnings and that I have a gambling problem. I received no response. This is very irresponsible from the casino. The account is finally closed, I still have had no email response, only know because I logged on again. No response, no reimbursement etc…stay away, only friendly on chat when taking your money.

christy on September 17, 2014. Reply

I have been playing at platinum play for less than a month. And so far its been positive…At first started with a 10$ deposit.. maybe 20$ i never really deposit more than 20. But within the first few days i won.. it was a couple hundred but i accepted the bonus so i had to meet wagering requirements.. somehow i managed to do it… then they have that withdrawal pending period. Anyways its so addicting.. Started off with a 600 dollar withdrawal then it went down to under 300… Then i ended up hitting a 1700 dollar spin on a free spin win.. . I was like "omg this isnt real" (i thought it wasn't real because prior to this i won a 457$ win on my cell.. like who knew you could play real slots on your i phone….. plus i never win lmao.. nothing good anyways… but i have a screen shot but my cell is dead) … but i withdrew 2300 on a saturday i think.. then kept playing.. finally had a 2000$ and left it at that lol and i had my money directly in my bank account all with in those 7 days… I began to read reviews though after i won and it made me kind of nervous because a lot of people had withdrawal problems. And 2000 dollars was a lot of money.. well for me anyways.. ( im just a home maker who lives with my parents.. not very rich lol) but the casino just asked for my i.d and a utility bill. I still live with my parents though and i was a bit nervous they wouldn't pay me for that.. but they did.. i think it was quick too.. But so far at platinum play its been fine.. I deposited 20$ a couple more times after.. nothing.. Then yesterday i deposited 20 and went up to 80 but i played it all back. Took a couple hours though.. i would win a couple 50$ spins. The games are really fun, my favorite is mystic dreams.. I dont think anything is rigged, like my friends play and she doesn't win, then my other friend made a 3000$ withdrawal had no problems. Then theres joyce whos trying really hard to win lol.. But over all I think the casino is great!! I also understand that not everyone will win and cash out, but some will. The agents that you type with have always been happy to help, even on the phone. And i could be a bug, but they were still nice. Never waited more than 5 minutes to talk to someone. I give the casino 9 stars!! 9 stars because i won and got to withdraw.. although i only play slots.. i haven't tried anything else….. but they should have that verification thing before you start playing. But everyone should read terms and conditions before playing. The withdrawal time was quick enough.. 7 days wasn't too long, the only problem i had was yesterday.. My loyalty points were not being added instantly.. But then i dont even know if theyre supposed to add instantly. i was just playing to make 5000 so i can redeem.. But it finally worked.. redeemed my 7 $ now i'm done until next week. I understand that i wont always win or i may never win again.. But 20 for a few hours of enjoyment ( i play the lowest bet.. sometimes its only 18 cents) is ok. .Ill take it.. i never go to the casino here.. We live far away from it lol… but if you win be prepared to send in your documents 🙂 and i would recommend this site.. i already have… and i was also assured that my id and credit cards were safe… because i was a bit iffy sending them.. but i did.. and so far my identity hasn't been stolen and no unrecognised charges….. but i'm writing this review for the little little people like myself.. who are unsure.. I think this is a great casino.. . I signed up at royal vegas.. but i think ill just stick to platinum play since the games are the same… anyways ill stop talking for nothing 🙂

Vartan on August 3, 2014. Reply

Reading all these comments , I would like to say – how many of you actually read the terms and conditions regarding the casino before you sign up? Cause you are all too quick to compalin but you don't even read what you have signed up for , also if you walk into a normal land based casino and drop a $100 and loose it – you and I both know you cannot ask the dealer 2 please give you an extra 10 or 20 to try and win your money back – so please stop bitching and moaning that the casinos are riggid – if that were the case why would they give you bonuses 2 try and incure your loses .

Atesz on August 22, 2013. Reply

I pay here but I regretted I played I won a bit and when I have asked my prize blocked for no reason and justification there and even paid my money not given to telling lies only real scum gang money to a penny you see them and that the robber can work freely It is outrageous.

Game boy on February 1, 2013. Reply

AVOID AVOID AVOID if you occasionally win like myself you won't be able to get your money back!
They let me make deposits for thousands on there website and when I won some back they closed my account ! Had to email them and ask why and they said they need photos of my cards back and front, passport , bills and photos of me!! I sent all the info but the account is still locked a week on, they are asking for evidence of old cards and more and more obscure things, since looking into it I have seen in not the only person to be tricked by them. It's on going but I'm considering taking it a lot further if nothing is done by the end of the week.

frank bayuk on November 19, 2012. Reply

Platinum Play all the comments that I've read i totally feel for them ,I played there dropped probably couple thousand and nothing ,i understand you lose most of the time but at platinum play the pays are horrible i have closed my account their and will never play there again. utter scum , they should not even be accepting deposits ,and any new player that comes along i feel sorry for them if they deposit there. To be honest theres only a two or three good online casino on the net the rest are garbage , any casino that has bet in it stay away from ,like red bet white bet bettson bet safe anything with bet in it stay away ,most playtechs stay away , rtg casinos stay away all of them , rival stay away from them also , spin palace is probably your best bet to win

manos on October 21, 2012. Reply

100% NOT happy with this casino ! promised a bonus that i never got…..avoid

Michael on October 15, 2012. Reply

I have played this casino on and off for years in the vain hope I might win some money. This casino has NO wins. Tonight I played $300 at $2 per spin and never won anything. No free games no nothing. My money lasted 10 minutes, It is a total fraud and rip off. DO NOT play at Platinum Play if you think you might win some money – YOU WON'T. Play somewhere else.

Tom on September 20, 2012. Reply

These online casinos have got to be the biggest scam of the decade. Their RNG are seriously demented beyond belief. I've already blew over $2000 at microgaming roulette and the numbers that supposedly generate randomly defy any sort of randomness. They will let you win a few spins then BAM! 20 spins a row I've lost when covering 80% of numbers. If by chance you do win its the number with the lowest bet. After that I kept rebetting same numbers taking a random bet off. And what do you know! The number that I just removed a bet on hits. Repeat this same result for the next dozen spins and you get a very pissed of player. I've watched these roulette spins for over a month now almost every night witnessing players consistently getting torn to shreds from this so called fair RNG. These software have definitely been tampered with. I have never seen one time where the players have been lucky, its always the casino raking in massive amounts whilst giving tiny payouts. At my local casino I've won thousands several times with a small bankroll yet at this online casino you'd be struggling to win $50 after spending thousands. Absolutely ridiculous! And then you have the goddamn bonus terms which they try to use to prevent payouts at all costs, yet deposits are taken with lightning speed. You have fess for trying to withdraw. $35 for a simple bank deposit. Bloody hell! Unable to withdrawal via credit card! I'm so damn angry. It's simple highway robbery!. These online casinos need to be regulated or outlawed. I dare anyone to play the roulette for a few weeks and I'll bet my house that you'd be in debt to your freaking knees. Winning anything is harder than winning the damn lottery I tell ya!

Crazier Hayzie on July 6, 2012. Reply

hi all, in regards to platnuim play online casino I have been a member to this site for approx 1 1/2 years I have lost my fair share an won my fair share I'm an Australian an I have never been scammed by this casino the guys/gals from customer support are always helping out they bend over backwards to do what they can for you they are fantastic also have a game host who checks in from time to time to see how things are going or to help uyou out if need be I have. Ewallet it's neteller a/c it's the best an only way to go in depositing an withdrawing from the casino an also the quickest means of getting hold of your winnings so I do think that scammed people by this casino is a whole lots of rubbish you have play through requirements as you will in all of them also when you download the casino be sure you download as this is the correct one oh an I just went an withdrew myself $700.00 bucks an hour ago not bad returns for a $5.00 buck bet so that's all I have to say well done to the staff their good stuff. Regards Hayzie

Alana on June 18, 2012. Reply

Hi all. It seems in this website that only people who lose seem to post. I'm from Australia and have never had any drama with this casino. I have won numerous amounts, 500, 800, 2000, 1300, 1700 and my most recent 5200. I have never had a drama and have always chosen the cheque via courier option, cheque hand delivered to my door. Yes u do have to send verification documents however that is a legal requirent just like if you sign up to anything else in life. Customer service has always been great to me when I have had any questions and in spite of everyone else's stories I do recommend this casino. I don't know, I only play pokies and not roulette. I may just be one of the lucky ones I suppose. But yes , like i said, I do recommend this. Casino.

Wes on May 23, 2012. Reply

deposited $20 using credit card. Played roulette and got balance up to $60. Tried to withdraw- cant use credit card. Customer service told me to open an ecocard and then they would deposit money into it. Tried that. Then told I needed to provide verification documentation of drivers licence, creditcard and utility bill (Colour copies high resolution). Sounded dodgy so I got onto this site and have read many comments similar to mine re Platinum Play Casino. I will not be providing them with this information as I am not sure why they need it and how they can even ask for it. They took my money so easily but it seems I wont be getting it back as easily. It has been a real leeson for me. Not sure how they get away with it. Will investigate further through consumer affairs. I feel this site needs to be shut down and its directors or CEO need to be held accountable for what seems so obvious.

LindZ on May 15, 2012. Reply

Yeah well i got sucked into the casino an they took $40 off my an i didnt even get to play for 10 mins an all i betted was 50c on 50 line machine very crap an then i asked for them to remove my card i get ur account will be locked in 30 to 60 mins im like i never asked that i just wanted my cc removed from the cashier so yep now i no longer with them an wish i never joined up with them or wasted my $40 blah ahh well

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