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After depositing $50 from my credit card, I also received some bonus money. After winning in excess of $6000.00, which was clearly marked “withdrawal balance”, the withdrawals, which were within weekly limits, were reversed. Apparently due to bonus rules, as per their “bonus terms and conditions” on there website, which in not clearly stated when creating an account, or playing the games. The reversal took place after I was informed, via a conversation with the website chat representative, that their was no issue with the requested withdrawal, and I would receive the money within 5 working days.
Not only was this withdrawal reversed, and any monies not received, but the amount has completely disappeared from my account. I will be taking this matter further.
We hope this message finds you well.
Please be informed that a full review of your account took place. The review included all documents, profile information, all account activity and game logs.
When checking the game logs, we noticed that you had bets of over 5, which is a breach of our terms and conditions.
Due to this reason, your withdrawal request could not be approved and all the winnings were voided, as per the following rule that can be found on our site, under the Bonus Rules page:
Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.
Thank you for your patience and understanding. If you need further information please do not hesitate to contact us on Live Chat or via email, we will gladly look into it.
Iv been waiting for my money for over 6 weeks now, same deal with getting run around providing details over and over and verification etc. Then money went back into my betting account 3 times, every time I ask on the chat or email security I get a different excuse or barely any info at all. And now I’m apparently randomly been picked to have my account verified and documents etc again delaying it a further 6 days.
Please be informed that your withdrawal was unfortunately declined due to the Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review all account activity, previously provided documents and game sessions, with the end goal of making sure that the withdrawal process runs safely and smoothly for all members.
Please note that the new payout request that you have placed on the account will be reviewed as soon as the verification is completed.
For any further information, please do not hesitate to contact us, we will get back to you right away.
The Tangiers Casino Team
Made a withdrawal and they refuse to pay out. Claimiung they reversed it and I played it $2000! This never happened! They simply took my money and I have deposited far more than this amount.
Thank you for getting in touch with us with regards to this matter.
Please note that we have looked into it and found that the reason why your latest withdrawal request has been declined is due to the fact that you had bets of amounts over AUD5 while wagering a bonus.
Due to this reason, your withdrawal request could not be approved and the winnings were automatically voided, as per the following rule that can be found on the website, under the Bonus Rules page:
Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit
We thank you for your patience and we are on chat 24/7 should you need further assistance or information regarding your account.
The Tangiers Casino team
I have been waiting for my withdrawal since the 1st of March and they have asked for my bank details twice, not sure what they did with them the first time. I then needed to provide more documents for validation which took about an hour of arguing because apparently security could not read the clearly printed address on my phone acc. Was then told will take up to 5 business days. Then I noticed that the money is back in my casino account and they have apparently chosen me randomly for more validation. 12 days later I still can’t have my money.
We have checked your account and withdrawal, and the Accounting team informed us that you confirmed receiving the payment as well.
We hope that you have enjoyed your winnings to the fullest and we are looking forward to seeing you online, where your Account Manager will be ready to get you the best deals and tell you all about the newest tournaments and promos.
I created a new player account on Tangiers Casino. I reached approximately $120 using their welcome bonus, and after playing a while, my balance was at $80 when I decided to contact customer service via chat to ask where I can view the status or progress of my wagering requirements. Chat told me to contact their security team, whereby my account was locked with no explanation. This is my first time registering on their site. I do not use multiple accounts, etc. I think I reached their playthrough, but they didn’t want to pay me, so instead they locked my account for “inconsistencies”, which they did not provide nor could point out.
For any information regarding the status of your account, please contact our Security department and our colleagues will get back to you as soon as possible.
A quality establishment that sems to have been around for ever. I have been playing Tangiers for 5 years and there is never any surprises when I cashout, even if they take a bit longer for my country. Liking the new Races promo which allows me to compete at slots with other players for cash.
We are happy to hear that you liked the Races, we are adding new and exciting ones all the time and we hope that they will all get you lots of winnings and withdrawals.
Enjoy the games and don’t forget to come on chat for the best deals and promotions, we are online 24/7.
1. I deposited on 30/11/2017 75EUR (25EUR and 50EUR).
2. I asked from the Live Chat to remove all the bonuses before I play which they nicely did.
3. After I lost on my first deposit, I deposited 50EUR and again the same as point 2 occured.
4. I played roulette and I accumulated a balance of 108.4EUR .
5. Once I exited the roulette, my balance went down to 58.40EUR
6. I called the customer support but unfortunately, the guys on the phone where at least not capable of helping me and they started saying that I used the bonus and thus my bonus went down. But when I asked him to check the audit trail of the forfeit of bonus and the actual time that I played they could not and they told me to speak with Live Chat. During my second time that I called they hang up!!!
7. I spoke with the live chat and a guy named Tom told me that my balance on their screen showed 108.4 and he asked me to clear cookies/cache because that might be the reason (I found it strange but I tried and my balance was still 58.40EUR).
We know that we discussed on this matter at the moment when it happened, but we happened to find this post as well and wanted to make sure that everything is clear.
We have checked your account and found that on the 30th of November, the balance you left on your account was indeed 108.40 euros.
On the 1st of December you found the same balance in your account and you started playing from it as well. You played Roulette and your first bet on December 1st was 58 euros, leaving you with a balance of 50.40 euros. If you check the screenshot that you sent us via email, you will find that the line where you can see the 58 amount is marked with Casino Buy In, which is the name we are using for Casino Bet.
We also noticed that our colleagues on chat recommended you to clear cache and cookies, as they could see the correct balance on our end. We understand it might be a little frustrating, but just to rule out any connectivity issue that might delay the update of information on your end, it is necessary to do this as well. Just as well you can try the site from an incognito browser.
Just to make sure that there was no visual desynchronization, we have added the 50 in cash to your account, and should you decide to give the games another try the amount will be there, cashable, waiting for you.
For any concerns you might have or any other questions, please let us know and we will look into it right away.
The Tangiers Casino Team
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