Tangiers Casino Player comments

118 comments on Tangiers Casino

Elizabeth Broderick on November 27, 2020. Reply

I went through the wagering and won $850 which I decided to withdraw. I sent in all my documents for them to verify. This went on back and fowards regarding the verification period. They sent emails back saying my documents was verified and they approved it. I thought this was a break threw in relation to them approving most if my documents. I sent in the last of my documents and they told me my documents were verified and approved and it would take 3-7 business days to reach my account. It has been 7 days and still there is no money in my account. I thought what is going on here!…only to find that they have cancelled my account. I have no idea why they closed it.

Jasmine on November 21, 2020. Reply

I recently opened an account with tangiers casino, i got my account verified and did everything they asked for. I won 1 900$ with 50$ and decided to withdraw at least 950$. Yesterday i was supposed to receive the money in my bank account (after 5 business days) and still haven’t received anything. So i checked my pending orders from my account and it says i have 0$ pending so the money just disappeared.

Sarah brown on November 10, 2020. Reply

Everytime the 5th business day comes they say they need more info to process my pay out ! Seems to be everyone is having the same issue along with that they are taking money out of my bank account daily 25$, 50$. I joined Oct 28th 2020 I have a appointment with the bank manager and filing fraud with this tangiers casino. I should also note I won 1400 $ and requested payout. Then it has mysteriously disappeared and the other is 1000$ that keeps pending.

Tangiers Casino on November 18, 2020. Reply

Hello,

Thank you for reaching out to us!

Unfortunately we were unable to locate the 1400 withdrawal mentioned in your review. You placed several withdrawal requests and subsequently cancelled them, leaving a single request of 1000.

Your initial withdrawal request was declined because we were missing the front copy of one of the cards used to deposit, which is required for withdrawal. As per our Banking Page, you must submit the following documents before submitting a withdrawal request:

• Valid government-issued photo identification card;
• Copy of a recent utility bill no older than three (3) months prior to the submission date;
• Front copy of the Card(s) used to fund the Account.

Your second withdrawal request was approved for 100, as the winnings originated in a free bonus. As per our Bonus Rules item 2.1.9. Free Bonus/Spins withdrawal limits:

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum 100.

In regards to your claim concerning the transactions, please send a bank statement showing the transaction in question to security [@] tangiers casino . com [typed together] in order for our Security department to investigate.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Lynette Kube on November 5, 2020. Reply

Lost a lot of money. Finally decided to withdraw $1000 Of my winnings over a month ago. Took four withdrawal attempts requesting I supply with account verification which I did on numerous occasions. Then when verification was finally approved I was selected for another random verification process which again delayed it for a further week or so. Finally the wire withdrawal was approved (have screen shot of the approval). Today was the final day for funds to arrive in my account when I receive an email from Tangiers advising me that they have reviewed my account and decided to close it.
No funds have been received and I am now unable to access my account.
These funds were very much needed for survival.
Reading a lot of the reviews I can see I’m not alone.
Silly me believing it was a legit casino.

Lynette Kube on November 9, 2020. Reply

Hoorah finally got my withdrawal paid into my bank account.
My account was closed by Tangiers but they have done me a favour

Tangiers Casino on November 18, 2020.

Hello,

We hope this message finds you well!

Kindly note that at the time of your latest request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are glad to inform you that the Verification Process has since been completed successfully and your withdrawal request was approved.

Kind regards,
Tangiers Casino

Kim Voisin on November 4, 2020. Reply

I can’t withdraw my money cause apparently it’s bonus money. What the heck does that mean?

I deposited 25 and got a 250% bonus so do I have to loose all this and then start playing with what is supposed to be my money.

Tangiers Casino on November 18, 2020. Reply

Hello,

We hope this message finds you well!

Kindly note that our deposit bonuses come with a 35x wagering requirement. In order to be able to withdraw, you would first need to complete the wagering requirement for the bonus you have in your balance, at which point all of the winnings associated with that bonus will be transferred to your cash balance and will be available for withdrawal.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

terry mathewson on October 30, 2020. Reply

Customer service is frustrating and just refers you to another department.
No phone contact, only email which can take 48hrs for reply, in fact apart from depositing everything takes forever with this casino, to me a month off frustrating emailing, verifying and generally being passed off from chat to another dept. to make 2 withdrawals.

Warren on October 30, 2020. Reply

I deposited several times and each time there were differant problems. The worst was when i had won… I had won, I was betting high when I had won 39 000… but when I wanted to withdrawal 36 000 they wanted to verify my details. I sent everything but everytime it was not verified and I had to send them more and more of my personal details. After about a week of struggeling I sent them the very same documents that I had sent the first time it was verified, so atlast I attempted my withdrawal. I had to wait another 7 working days and my withdrawal was denied because they said that a deposit must be made 5 days before you withdrawal and said i must make a deposit again of 350 then I could withdraw everything. So once again I made a deposit and attemped my withdrawal again of 36 000. I had to wait 7 days again and my withdrawal, to my surprize it was approved. When I checked my account there was only 1000 paid in and when I asked where is the other 35 000 it was said to me that the bonus code that they gave only had a max pay out of 1000. I then cancelled the bonus and guess what?… I lost every single cent of my deposit again.

Joy Heard on October 16, 2020. Reply

Hi

I deposited a number of times and I decided to withdrawal my winnings of $1030 and this would have been months ago after waiting many weeks and being asked for more identification which I provided over and over again then I found my withdrawal was finally approved on the 6th October then a few days later I find my account has been disabled due to more than one account per household I am the only one that lives at this household and I only have one account.

After my withdrawal was approved was it transferred to my bank account?

Because it was a few days after the approval that my account got cancelled so the process should have been started because it was approved.

As I said before I only have one account with Tangiers and I have no idea who owns the account with the same email address so you need to disable their account for a fraudulent address and do some checking into this person

Thanks Joy Heard

Tangiers Casino on October 16, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your withdrawal request for 1030 has been approved on the 5th of October. Please allow up to 5-7 business days for the funds to be reflected in your account.

For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

Lebogang on October 7, 2020. Reply

Hi I withdrawed my winning money on the 10th of September and i was told that it will take 1to3 days for my withdrawal to be processed. Those days passed then I received an SMS that my withdrawal is processed and within 1 to 4 working days I’ll receive my money. Those days passed I chat with an agent and requested that I should se my ID which I did and I received a massage that says my money will be in within 12 to 14 working days depending on my bank. Until today I haven’t found anything and I deposit more than Than R3000 and played with it.

Tangiers Casino on October 12, 2020. Reply

Hello,

Thank you for reaching out to us!

Unfortunately we were not able to locate your account based on the information provided in your review. As a general piece of information, kindly note that once approved, a withdrawal may take between one day, and up to 10 business days depending on your preferred withdrawal method.

For more information, please contact us at support @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

ARDELLE MCKENZIE on October 6, 2020. Reply

I deposited $25 played on 29th September and won 4000 and I did a withdrawal and they said it be today and the next day and the next day untill it was today 7oct and they said they only approved me of $100 because they said I done a withdrawal of a $100 and I told them I cancelled the $100 and did a withdrawal of 4000 and they said it the bonus and I said I played it back an I have screenshot of the 4000 pending and what not. I email them they haven’t responded back yet don’t know when but I think it really unfair that I know for a fact that I played the bonus back and just don’t know what’s going on it confusing and frustrating to feel like I’m getting rip of like I like the games on no complain but with the withdrawal that the only thing I’m confused about 🥺😔

Tangiers Casino on October 12, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your winnings originate in a set of free spins received alongside your deposit bonus. As per our Bonus Rules item 2.1.9. Free Bonus/Spins withdrawal limits

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum $100

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

COREY LUNDY on October 6, 2020. Reply

So I signed up for this casino deposit money above 4 or 5 times. They gave bonuses with. I played the bonuses so I couldn’t have my actual balance when up to 5500 cashed out at withdrawn 3900 5 days later. They will not give me any money. They said it’s void because I bet over $5 and pretty much stole all that money from me. Wouldn’t even give all the money I put into that game well playing that whole time. I deposited almost 1500 and then I won and they say no and keep my 1500 as well.

Tangiers Casino on October 12, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Bonus Rules item 3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is $5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

Keep in mind that you can always opt for one of our cashback offers, which do not have any sort of wagering requirement, max cashout, or bet limit. For more information please contact your Account Manager and they will be able to provide you with the best offers.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Timothy Harrold on October 6, 2020. Reply

I’m out over 250$ made a withdrawal and of course they voided it and voided my funds I want my deposits refunded but of course they won’t email back

Tangiers Casino on October 12, 2020. Reply

Hello,

Thank you for reaching out to us!

For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

Geoffrey on October 5, 2020. Reply

I withdrew the 4000 that’s all your allowed in a week ….it’s gone in as withdrawal pending as 0 ..that’s apparently a glitch….what they are doing is terrible wrong….

Tangiers Casino on October 12, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that the maximum withdrawal amount for the first four VIP levels is 4000 per week, for winnings originating in deposits, deposit bonuses, and cashback. If you would like to increase this limit, you can always increase your activity on the account and reach Titanium or Master levels which offer higher limits, depending on account activity.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Sarah on September 30, 2020. Reply

The customer service of this casino is lacking immensely.
I am on my fourth withdrawal request as each time they seem to need new documentation for verification. Rather than explain all that you need to do at once they will inform you then make you wait another 5 business days until they tell you they need something else.
I was finally told they have everything and then I was randomly selected for a verification process, a little too convenient and now another 5 business days await.
I will be sure to spread the word and never use this casino again, the withdrawal process is a complete nightmare.
It’ll be a surprise if I ever see my winnings…

Tangiers Casino on October 2, 2020. Reply

Hello,

Thank you for reaching out to us!

Unfortunately we were unable to locate your account based on the information provided. Based on your review, we would like to address your issue with the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

Once the Verification Process is completed, your withdrawal request will be entered into the regular review flow.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Steven Masilungan on November 20, 2020. Reply

Exactly the same thing here.

Over a month now since my original withdrawal request, each subsequent week when its reviewed there’s some new verification that delays the payment.

Have provided all documentation they’ve asked for and multiple times.

Lost any hope of a resolution.

Just return all my deposits and be done with it.

Jodi on September 8, 2020. Reply

I’ve been waiting a month now $200. Every time I’ve waited the 5 business days they come up with a new reason to decline my withdrawal. And there’s no phone number to ring to talk to anyone ether.

Tangiers Casino on September 11, 2020. Reply

Hello,

Thank you for reaching out to us!

Unfortunately we were not able to locate your account based on the information you provided. You can contact our Accounting department directly at accounting @ tangiers casino . com [typed together] to inquire about the status of your withdrawal request as well as what other documents you may need.

Kind regards,
Tangiers Casino

Michelle Davies on September 7, 2020. Reply

I withdrew my money on the 28th August for the 5th time and it’s now the 7th September. I have constantly messaged them and it’s the same old story it will be reviewed. I want to know why’s mine takes over 10 days when they state 5days.

Tangiers Casino on September 11, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that the review of a withdrawal request, once submitted, may take up to 5 business days. At the time of review of your latest withdrawal request, your account was entered into the Verification Process, which may take up to 10 business days. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

We are glad to inform you that your withdrawal request has been approved on the 7th of September and should already be reflected in your account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Michael Foss on September 5, 2020. Reply

Hi, I am currently waiting for my withdrawal of $2155. I initially requested the withdrawal back in August – my account has been fully verified for a very long time and I am a long term loyal customer, depositing most weeks, first real win, first withdrawal request and it was declined 3 times and eventually I was able to have it approved and have screen shots to confirm, I also have emails from support saying my withdrawal was approved and being processed within another 5-7 days.. still waiting, yesterday the email confirmed I would have my money early next week.. I go to log in today like normal and my account has been suspended and they want me to contact the security team? If this is a scam I will be following up 100%! I’m hoping my funds arrive early next week as agreed. Then I will decide if I want to reactivate my account.

Tangiers Casino on September 11, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your withdrawal request has been approved on the 28th of August and the funds should already be reflected in your account. For more details regarding the status of your account, please contact our Security department. You can reach them at security @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

Denise Sauve on September 4, 2020. Reply

I won 800.00 i played a while knowing that il would take ages to meet their requirement, but today they erase everything with the excuse that my win was while i had a bonus, saying that the bonus expired

Tangiers Casino on September 4, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Bonus Rules item 1.2.6. Bonus expires 7 days after granting, meaning that a player must complete the wagering requirement for the received bonus within 7 days, otherwise the bonus along with all the winnings sourced on said bonus will be forfeited.

Keep in mind that you can always opt to play with cashback for your deposit instead of a bonus. Cashback can be played on any of our games, does not have a maximum cashout, and is not subject to any sort of wagering requirement or expiration date. Please reach out to your Account Manager for more details about this offer.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Asemahle Klaas on August 28, 2020. Reply

I enjoyed the game and I was even able to withdraw my winnings after longest verification process. Unfortunately when I tried to log in today my account was suspended don’t know why

Tangiers Casino on September 4, 2020. Reply

Hello,

Thank you for reaching out to us!

For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

Glenda Gouws on August 25, 2020. Reply

I have won and wanted to withdraw firstly I had to send my documents like proof of ID bank statement and banking card which was approved after that I can’t withdraw with my debit card I need to open a Ecopayz account to withdraw I did that they needed a screenshot of the Ecopayz account I did that too it was approved they said it takes 5 days to review now its 5days there’s now a voucher story of which I don’t have any knowledge so which means there’s no withdrawals

Tangiers Casino on August 28, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Banking page, if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

The necessity can only be determined by the Accounting department at the time of review of your withdrawal request.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Evy on August 19, 2020. Reply

Firstly i paid using my new debit card. Then after playing for two days I requested to withdraw my winnings. They had saved my old credit card details on the system which was no longer active with the bank.

It took me over 15 emails/smses and 36 hours for them to understand that they had to delete the one card number and add the new one. After fighting, writing a letter, sending numerous emails to security AND dealing with the live chat room they then deleted the full credit/debit card withdrawal option.

They then told me that I had to use one of the other withdrawal methods. I sent them pictures to prove that 30 minutes before I had an option to withdraw directly using my card but they said that they had just changed the rules.

I then applied with NETELLER to withdraw the funds. Waiting 5 days for the withdrawal to go through and today I get told that they took away ALL MY WINNINGS!!!!!!!!!!

Apparently I betting with over R50 and they decided to take away my winnings. Firstly why does the system allow you to bet higher if according to their rules you are not allowed to bet higher?

Then I requested to see my history to check to see when I played over R50. And guess what. Besides the system kicking me out and logging me off every time I go to the 12th August I saw that I played with R72 AFTER I requested the withdrawal. So I was playing with R50 up until I reached the 100% threshold. Then I requested a refund. During the 5 days of waiting for my refund I carried on playing. I kept on winning. I played a few doing over R50. I stopped playing. Today they took it all away.

So for anyone that is considering playing their games I suggest you read read read read ALL their terms and conditions. Take pictures and copies of them because this company accepts your deposit sighing minutes. Gives you great bonuses but if you win you might get nothing.

Tangiers Casino on August 21, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that at the time of review of your withdrawal request, your game sessions were found to be in breach of our Bonus Rules item 3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is R50. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

The bets in question were placed on the game Rook’s Revenge, in the amount of R62.5, two hours prior to the wagering requirement completion.

Keep in mind that you can always opt to play with cashback for your deposit instead of a bonus. Cashback can be played on any of our games, does not have a maximum bet or cashout, and is not subject to any sort of wagering requirement. Please reach out to your Account Manager for more details about this offer.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

agnolauga on August 17, 2020. Reply

I registered at tangiers casino, and using free spins I filled out all the requirements. I sent all the requested documentation which was approved. as I was unable to raise the money I contacted support and the answer was: “We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.” As much as I try to contact, I no longer got a response from them. Not a justification was given.

Tangiers Casino on August 21, 2020. Reply

Hello,

Thank you for reaching out to us!

For more details regarding the status of your account, please contact our Security department at security @ tangiers casino . com [typed together].

Kind regards,
Tangiers Casino

Corianne R on August 16, 2020. Reply

Im also having issues getting paid. All details provided. Keep getting run around. Have emailed with no reply. Had money returned and have requested payment again. Now being told to send copy of bank statement they have enough to verify my identity to payout.

Tangiers Casino on August 21, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your payout request has been declined because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:

• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Jake Rowden on August 14, 2020. Reply

I have verified everything it’s has been the required 5 days and nothing then I check today any my winning of 2000 was back in my account what is going on I spent good money to win this can someone please help

Tangiers Casino on August 21, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your payout request has been declined because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:

• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

LUVOLWETHU MATOLENGWE on August 14, 2020. Reply

At the beginning of this week I have made my first withdrawal request. I have verified my account (ID proof, Bank statement and Debit card).

I am aware of the 5 day period which is due today since my withdrawal request.

I would really appreciate some assistance on this matter.

I also want to make a deposit so that I can get my bonuses and continue playing, but I can’t do that without having my withdrawal approved first.

Thank you.

Tahnia on August 14, 2020. Reply

Could you please let me know if they decide to approve the withdrawal as I have requested the same withdrawal For the 3rd time now, they have declined me twice even though my account was fully verified!!! And I supplied all that was needed. Supposedly my account entered a verification process which is supposed to take “10 business days” I made my first withdrawal on the 31/7 it was declined on the 6/8 I requested the withdrawal again, 13/8 was declined due to the process now I have to wait another 10 days no doubt they will decline again

Tangiers Casino on August 14, 2020. Reply

Hello,

Thank you for reaching out to us!

Firstly we would like to congratulate you on your winnings! Your withdrawal request is currently pending, but it will be reviewed as soon as possible. Since you have already sent the documents and requested the payout, there is nothing left for you to do but wait for it to be reviewed by our Accounting department.

We would also suggest checking out our Races. They are short point based tournaments with prizes ranging from free bonuses and spins to real cash! Make sure to try them out as they are a fantastic way to boost your balance.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Hans on August 13, 2020. Reply

All the bonuses are scams to cash in the bonus rules are an joke ! If you take a bonus you can’t bet higher than 5$ but on the slot you can still bet up to 150$ I haven’t seen that on any other casino that’s just to make sure if you lucky and you really bet your bonus 35x they still don’t have to pay you .
Cashout rules same joke 4000$ the week it takes every time more than 5 days until the cashout is approved and after that again 7 days until you get the money if you get the money!
This casino don’t want you to pay anything out and if they have to they will let you wait until you canceled the cashout and keep playing 😂

Tangiers Casino on August 14, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that our Bonus Rules item 3.4. states that until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

If you find the rule too restrictive, you can always opt to play without a bonus, and take advantage of our Cashback offers. Cashback does not have any sort of wagering requirement, maximum cashout limit, or bet limit. You can check with your Account Manager for more details about these offers.

Withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days)

Once approved, the only factor becomes the method you opted for when withdrawing. It is true that wire transfers take up to 5-7 business days, but you can always choose one of the other available methods, which can be processed in less than 24 hours.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Tahnia on August 6, 2020. Reply

On the 31/7 I made a withdrawal of $4000 prior to doing this my account had been fully verified I have proof of emails stating this, waited my 5days (which is a bit ridiculous only casino I know whom does this) only to have my withdrawal declined 6/8 I contacted support and was told I need to send through bank statements to accounting :/ um hello this was all done the day I made my withdrawal you told me this was all received and loaded to my account, ya I ask what is the point in verifying our account if we.have to go through so much trouble to withdrawal but you are so quick to take the peoples money, i don’t believe this casino actually pays, I thought I’d give this casino a go cause it looks good and I enjoy the games but you need to sort your withdrawal process out and not only that the lack of communication it’s horrendous.

Tangiers Casino on August 7, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that our Banking Page states that if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

The Accounting department can determine if the documents are necessary only at the time of review, as there is no way of knowing if they are required beforehand.

We have received and approved your Bank Statement, and your withdrawal request will be reviewed within the regular time frame.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Tahnia on August 12, 2020.

I have waited another 5 days and have yet to hear anything? I cannot even get a reply! I want to continue to play at this casino but I refuse to make any more deposits until I know that this casino actually pays out!

ANDILE MDHLULI on July 30, 2020. Reply

Thanks for coming back to me today is the 5th day am waiting for the Money and another ploblem is that the accounts and support department they dnt reply to my email now and dnt know what to do. waiting to day as I’ve withdraw for the 5th time

Tangiers Casino on July 31, 2020. Reply

Hello,

We hope this message finds you well!

Kindly note that your account is currently in the Verification Process. Once the Verification Process is over your withdrawal will enter the regular withdrawal review process.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

ANDILE M MDHLULI on August 6, 2020.

Good day

Just want to let u know that I’ve got response today from the CASINO that my withdrawals was approved and should reach my account in 3-7days

Thank u so much for Ur support and I’ll continue play and I’ll up date soon as I receive the money thanks

Tahnia on August 13, 2020. Reply

Have you received your money from this casino

Andile on July 23, 2020. Reply

I really like Tangiers Casino compare to other Casinos there agents are quick and really helpfull

Yesterday I was reading some comments here and one customer was complaining about the time they take and reasons they give u when they are supposed to pay u

I won and finish all my wagers and with draw my Cash withdraw not bonus ,I waited 5 days and it was declined because of my acc and they never bothered to tell me the whole week last day they told me it’s acc issue Okey fine .I send everything they wanted and they send me emails saying that it’s verified and it’s correct and I should withdraw again as my winnings were send back to my account fine I did. I waited 5 days again today it’s declined again because my account was randomly selected for verification am so disappointed.

Tangiers Casino on July 24, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that the first withdrawal request was declined because we were missing some information required to process the withdrawal. As per our Banking page, if we require additional verification, we may ask for the following:

• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

At the time of review for your second withdrawal request, your account was entered into the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

Once the Verification Process is over your withdrawal will enter the regular withdrawal review process.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

ThatGuy on July 10, 2020. Reply

I recently played on the site and had spent $4.5k until i realised its not like other online casinos. my last deposit was $2000 which gave me about $7k including the active bonus. i initially didnt want active bonus and only wanted to play with real cash but there was no option but to accept the bonus when you deposit. Being misled, i thought i was only playing with real cash and when i canceled the active bonus, the casino cancelled all my money on the account and said it its irreversable because you agreed to play with bonus active. The online host then tried to scam me into depositing more in the site.

Tangiers Casino on July 17, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Bonus Rules item 2.2.3.4. If you are currently receiving bonuses and do not wish to accept them, before making a deposit, you must contact one of our Customer Service Advisors via the Chat functionality within the casino and ask them to remove the bonus from your account. As a result, this will also opt you out of ALL future bonuses.

When cancelling a bonus from the Bonus Overview page, you are prompted with a pop-up asking if you are certain you want to cancel the bonus, and stating that by doing that your entire bonus balance will be removed. On the same page you can also see your detailed account balance, divided into bonus and cash. At the moment of cancellation your balance consisted entirely out of bonus, otherwise the cash amount would have been credited to your cash balance.

Your Account Manager suggested opting for a Cashback offer instead of a bonus on your next deposit. Cashback does not have any sort of wagering requirements or other restrictions, so it can be played on any of the games without having to worry about playthrough or bonus.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Maureen Smart on June 27, 2020. Reply

Why is my winnings been sent back to game I have sent everything that you have asked for regarding withdrawal this money was won with no bonus owed this will be the fourth time I’ve requested withdrawal please explain the problem.

Tangiers Casino on July 3, 2020. Reply

Hello,

Thank you for reaching out to us!

In regards to your previous withdrawal requests, they have been declined because we were missing some documents necessary for the withdrawal process. As per our Banking Page, If we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;

Your account is currently in the Verification Process. The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions. Once the Verification Process has been completed, your withdrawal request will be reviewed in the regular timeframe.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

April on June 27, 2020. Reply

I’ve won over $15,000 of cash which isn’t bonus, put in a request for $4000 which is the max amount and still have $10,000 in my account. They keep telling me wait for 5 business days and its being processed shortly but nothing yet.

Tangiers Casino on July 3, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Banking Page, withdrawal requests shall be reviewed from Monday to Friday. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days).

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

Francisco on June 23, 2020. Reply

, i played my 25 free spins i then won € 2025 after winning my € 2025 i fulfilled the withdrawal requirements with a € 25 charge so i stayed in my account with € 2050 then I loaded it with € 25 and asked for a withdrawal of € 2025 in my account, my € 25 was out of bonuses where I won up to € 240 so I also asked to withdraw. .now Tangiers withdrew all my money and just let me receive 100 €, it can’t be, I want my money after loading I won is not bonus money .

Tangiers Casino on July 3, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that your initial winnings originated in the Sign Up Bonus. As per our Bonus Rules item 1.1.2. Any winnings from the Sign-up free spins have a maximum withdrawable amount set to 100. Your second withdrawal request for the winnings originating in your deposit has been approved today.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

OasisBro on June 22, 2020. Reply

Continuing to get lots of small wins at Tangiers, but they all ad up. I have been playing on a $400 win I got in april so no complaints here yet.

Tangiers Casino on July 3, 2020. Reply

Hello,

We hope this message finds you well!

We would like to thank you for your feedback! We always strive to maintain the highest standards when it comes to our promotions as well as our services. Make sure to check out our tournaments and Races, as they are a fantastic way to boost your balance!

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Tammi Knight on June 20, 2020. Reply

I have numbers n numbers of screenshot not them taking my money on blackjack n not letting me play. they take the money but remove the bet. Over 20 emails of screenshots. Take this as a example. I just deposited 80 dollars got on blackjack placed a 20$ bet. Took the money so now I have 60 but my amount was removed and I wasn’t playing. But still I sit at 60. I have been sending emails over n over again for this to be addressed n even asked is it just me they don’t too.

Tangiers Casino on July 3, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that all of your misplaced bets have been returned to your balance.

Should you require any additional help or information please do not hesitate to contact us, we are available 24/7.

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Tangiers Casino

Gabriel on June 19, 2020. Reply

They chat to you and the next thing you know they ignore you totally.

I have found that a player pay to play and never wins because of their bonuses which they add to your deposit that a person do not even ask for as when the bonus comes on I delete it but it still gets added to your account.
It is very frustrating as a person is playing big amounts but you can never withdraw as they do not allow you too.

Tangiers Casino on June 19, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that you can opt out of any bonuses, just reach out to your account manager and they will help you decide which option is the best for you. You can always choose to play with a cashback offer instead of a bonus. Cashback does not come with any sort of wagering requirement, so you can withdraw your winnings at any point, provided your documents are on file.

In regards to the withdrawal procedure, the two main conditions are completing the wagering requirement for your bonus and having all the required documents on file. For more information regarding withdrawal guidelines, please check our Bonus Rules and Banking pages.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

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Tangiers Casino

EvaB on June 16, 2020. Reply

Big name in new zealand gambling. Biggest promotions in the country are backed up by some exciting live gameplay and the best slots. Top site that pays out.

Tangiers Casino on June 19, 2020. Reply

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Thank you for your feedback!

We always strive to maintain the highest standards when it comes to our promotions as well as our services. Make sure to check out the Races, as they are a great way to boost your balance!

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Katrina on June 10, 2020. Reply

I had played on Tangiers for a couple of years and eventually decided to withdraw a reasonably smallish amount$550..Everything seemed to be going well and after almost 2 weeks I get an email saying withdrawal had been approved…wonderful, I thought so then I waited…&waited then decided to chat to someone online at Tangiers who informed me it would be in my bank any day now…needless to say it wasn’t and when I next tried to get into my account,I couldn’t and had an email saying they’d decided to close my account,no funds returned and no reason at all as to why they just shut me down so it obviously a joke& just as I’d always been warned they had no intention of honouring withdrawals,only interested in deposits..only wish I’d listened when I was warned..so disappointed..used to enjoy having a go at online slots but not anymore

Tangiers Casino on June 12, 2020. Reply

Hello,

We hope this message finds you well!

Please note that your winnings originated in a free bonus. As per our bonus rules item 2.1.9. Free bonus withdrawal limits, maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum 100

Your withdrawal request has been approved, and our Accounting department reached out to you for confirmation that the funds have arrived in your account.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,
Tangiers Casino

J.Utah on June 8, 2020. Reply

A welcome package that is easily claimed and you get going quickly. Nice staff and quick games on mobile.

Tangiers Casino on June 12, 2020. Reply

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We hope this message finds you well!

We would like to thank you for your feedback! We always strive to maintain the highest standards when it comes to our games and promotions. Make sure to check out our Races as they are a very nice way to boost your balance!

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ROBERT PESAK on June 2, 2020. Reply

i hope this will help even 1 person wasting their money at this casino like i did as they do not pay winnings even if they were won fair and square.. i will start by saying that i am not a heavy gambler and have been a loyal customer of Tangiers for 3 years now and have never made a withdrawal i have had my account up to $2500 in the past at times…i made sure all my documents were verified before i played so if a time came when i did win good money and i needed it i would have no problem to withdraw it…well i won $4760 i tried to withdraw $4000 as Tangiers said i could…i waited a week as they say and then they cancelled my withdraw and put my $4000 back into my account with no communication what so ever as to why… as there was no reason what so ever to do this as i made sure that there is no reason if i won money that i could not withdraw it..the games are fair but the people that run it have a trick up there sleeve and what they do is they change the coin value… i only play $2.50 per spin on occasions and many of times the coin value has been changed to 5 and sometimes i have had to change it back from 10 coins as you look at the money you are betting and it is correct but you do not see the coin value unless you get into the money side…. so you either loose your money quicker or if you win big then they say you were betting too much and we are not paying you as other people have had this problem on other reviews that i have read…this is what has been happening to me i am playing a game and it gets out of that game and goes to the home page when i get back into my game the coin value has been changed…this casino has lost a loyal customer as i would have spent more money there in the future as i did in the past but i am never wasting my money at this casino again…what excuse do you have for this review Tangiers

Tangiers Casino on June 5, 2020. Reply

Hello,

Thank you for reaching out to us!

In regards to the withdrawal request, please note that as per our Banking Page if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method – depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

Your latest payout request was declined because we are missing the proof of ownership of the payment method, in this case a bank statement or letter.

Regarding the bet amount, the coin value depends on your input when accessing the game and does not change once it is set. You can always change the value of the entire bet or the coin value specifically, however please note that some games have more lines than others. If you set coin value to be 1, one coin per line, and the game has 10 lines, this would total a 10 bet, however if you have the same settings of coin value 1 and one coin per line on a game that has 25 lines, this would amount up to a 25 total bet amount. You can alter the number of coins per line as well the coin value for each spin before placing your bet.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

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Tangiers Casino

Should you require any additional

Cstew95 on May 26, 2020. Reply

Classic old school casino that still looks great and manages to do most things well. In game bonuses are better than the welcome but so what. Freespins all the time and keep an eye on your spam folder as their offers end up there sometimes

Tangiers Casino on May 28, 2020. Reply

Hello,

We hope this message finds you well!

Thank you for your feedback! We always strive to improve and maintain our services to the highest standards. This also includes our range of games, and we are continuously updating and adding new games, so make sure to check with our chat hosts for the hottest games and best offers!

We are looking forward to seeing you online soon!

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Tangiers Casino

CW1500 on May 26, 2020. Reply

One of the best slots races online. Very easy to claim a prize especially by playing late on NZ time. Easy to enter comps with deposit and enter comps. Very generous payouts for not much effort when you time it right.

Tangiers Casino on May 28, 2020. Reply

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We would like to thank you for your feedback!

We are happy to hear that you enjoy the Races and bonuses and please know that one of your Account Managers will always be online and ready to get you the best deals and promotions.

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JonDoe21 on May 25, 2020. Reply

Tangiers is well rviewed on a site where I trust the reviews left. The wlcome bonus is OK but the in game bonuses and tourneys are why I think Tangiers is so popular. They spend a lot of time and effort on the tourneys here with very good prizes and new competitions most days.

Tangiers Casino on May 28, 2020. Reply

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We hope this message finds you well!

We are glad to hear you are enjoying the bonuses and perks of your account. We have plenty of offers available, as well as some great tournaments waiting for a winner! We hope to see you online and on the leaderboards soon!

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Joseph Martire on May 7, 2020. Reply

I deposited $480 into there casino divided into 3 deposits . The first deposit they gave me some bonus that I didn’t even want . No big deal . I played I lost . I bought in again played and lost . Them bought in the 3rd time . Played for an hour or so and my 180 became 780 from winnings . I was happy . I went to withdrawl the money . Was informed that since I was still under bonus that I have to play a certain amount before I cash out . I was upset and felt cheated. I then asked Custumor support how much I had to wager . She said 12500 . Yes folks 12 thousand 500 . It was rediculous . I said to myself by the time I wager that amount the money will be all lost anyways , so I went back to the machines . And started betting heavy 10 5 20 50 bucks a spin planned on blowing the 700 and never using the site again. During this time I ended bringing my total from 700 to 6500 . I was happy . Very happy . As I go to withdrawl it says 4000 per week limit . So I cashed out 4000 and left 3500 in my account . Got no confirmation or nothing 3 days pass I decide to contact them to find out what’s going on. I’m informed it takes up to 7 days for withdrawl on the seventh day still nothing , 8th day nothing . 9fh day I get a letter that says my winnings have been voided . And a link to the terms and conditions , that I agreed to when I received my bonus . The rules that can be changed at the casinos discretion , I was livid . They robbed me 4000 bucks . And still can’t get a hold of anyone at the casino . Two days later I get a letter that says they will refund my deposits . In 10 days . Yesterday there was a visa reversal for 200 and 170 In mu account . 370 total and today the money is gone as well as the statement of this reversal .

Tangiers Casino on May 13, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that as per our Bonus Rules item 3.4. Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

You placed a withdrawal request on the 20th of April, and it was reviewed within 5 business days, as per our Banking Page. During that review we found that your game sessions were in breach of our Bonus Rules item stated above, which lead to your winnings being voided.

Please note that our Terms and Conditions item 3.10. states that You shall be courteous to other Users and representatives of Tangiers Casino and shall avoid rude or obscene comments, including in chat rooms. Based on the conversation with your Account Manager on the 27th of April, you were in breach of this term.

Kindly note that all of your deposits have since been refunded.

Regards,
Tangiers Casino

BigBird5 on April 28, 2020. Reply

Bonus is not great but you will make money on the promotions and they are generous with their freespins.

Tangiers Casino on April 28, 2020. Reply

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We would like to thank you for your feedback, we always strive to maintain the highest standards when it comes to our services. We would also like to invite you to try our Races, they are short, wager-based tournaments that will definitely help you boost your balance. Don’t hesitate to reach out to your Account Manager for more information about our promotions.

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Johanna W Botma on April 3, 2020. Reply

Reading all the reviews my problem is just the same my withdrawable cash was 2600 I have asked the agent what my withdrawable amount is and they told me 2600 .When I withdraw the money they told me I will get $100 according their rules
I verified my account and after a long wait the told me I will receive
R1000 .I am from SA so if I get $100 the amount is not R1000
Then they told me I must deposit which I did
Then I have to open a Neteller account which was also difficult I open verify everything but I could not withdraw the money
Then they asked me a photo of my id in my hand infront of my face I could not believe thisI have asked tangiers casino for help I have ask neteller for help but no help at all
Today 4 April 2020 I received an email from tangiers that my account had been closed So was my account at neteller not tangiers aswell as neteller were willing help me withdraw my money
I will also contact the gambling board with my problem
I made copies of all our conversations

Tangiers Casino on April 7, 2020. Reply

Hello,

Thank you for reaching out to us!

Kindly note that the maximum cashout for your VIP level and the type of bonus that your winnings originated in, as per our bonus rules page, item 2.1.9. Free bonus withdrawal limits:

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum R1000.

Your withdrawal request has been approved on the 24th of March for the maximum amount.

For more details regarding the status of your account, please email us at security [@] tangierscasino . com (typed together) and we will be more than glad to answer your inquiries.

Kind regards,
Tangiers Casino

Sheldon on March 24, 2020. Reply

Have been waiting 2 weeks now to make my first withrawal with this casino. First week, made withdrawal, verified my account sending all required documents, only to wait a week to have it cancelled because I hadnt sent my bank statements. Sent through immediately. Made another withdrawal, only to have it cancelled a week later again with no explanation. This is after being told that I had sent all the required paperwork through. This time it is a voucher, which contains all the details I have already sent this casino, which was found in another section of the terms of conditions. Which doesnt show up on my mobile site. Waiting a week to tell you something they could have clarified immediately is an absolute joke, leaving the money accessible to gamblers. I am hopeful but not optmistic that I wont be waiting another week only to be told to jump through another hoop

Sheldon on April 1, 2020. Reply

Just an update. Waiting another week (well 7 days and 5 hours) to have my withdrawal cancelled again. This time for a ‘random verification process’. Unsure why they needed to wait a week to cancel it, but I guess theyre running out of reasons not to pay me.

Tangiers Casino on April 7, 2020.

Hello,

We hope this message finds you well!

Please note that your account has been entered into the Verification Process. As stated on our Banking page, Security and Management reserve the right to choose Accounts with pending payouts randomly for an additional verification process.

The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions.

If you have any additional questions regarding the withdrawal process or verification process, please do not hesitate to contact us, we are available 24/7.

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Tangiers Casino

Sheldon on April 10, 2020.

My issue isnt the ‘random’ verification process, that you put me through after already waiting 3 weeks to withdraw my money. Its the fact you wait the entire 7 days to cancel my withdrawal, then tell me i will need to wait another 7-14 days before the verification is complete. Thats 6 weeks at the very least before I could expect to see any withdrawals from my account.

Penash Gregoire on November 5, 2019. Reply

Hello I had a cash balance in my account and won 4000 and requested a withdraw and I only received 100 it said cash balance didn’t say bonus balance if it did I would of understood but it said cash balance, I would just like the money I won

Tangiers Casino on November 13, 2019. Reply

Hello,

We hope this message finds you well.

Please be informed that your withdrawal request has been approved for the amount of CAD 100, due to the fact that your winnings were issued from a free bonus. As per the rules of the website and your VIP level, the rest of the funds have been automatically voided by the system since they were not cashable.

Please refer to the Bonus Rules page, section 2. Bonus and Free Spins – General Terms:

Maximum withdrawal amount from free bonus money are as follows:
(i). Basic maximum CAD 100,

We hope the information has helped you and should you have any further questions or concerns regarding your account, please do not hesitate to contact us, we will gladly assist you.

Regards,
Tangiers Casino

Cheryl on October 19, 2019. Reply

I have deposited over thousands of dollars. I had requested a withdrawal over $4000 after over a month of them reversing it, they finally reviewed and approved my withdrawal but only the amount of $200! not only that but the other $3800 has disappeared from my account! This is disgusting.

The amount I withdrew was $4000 and it was clearly showing as “withdrawable” and not bonus money. I follow all their rules and still they steal your winnings.

Tangiers Casino on October 25, 2019. Reply

Hello,

We hope this message finds you well.

Please be informed that your withdrawal request has been approved for the amount of 200, due to the fact that your winnings were made from a free bonus. As per the rules of the website and your VIP level, the rest of the funds have been automatically voided by the system since they were not cashable.

Please refer to the Bonus Rules page, section 2. Bonus and Free Spins – General Terms:

Maximum withdrawal amount from free bonus money are as follows:
(iii). Gold maximum €200,

We hope the information has helped you and should you have any further questions or concerns regarding your account, please do not hesitate to contact us, we will gladly assist you.

Regards,
Tangiers Casino

S. H. on August 27, 2019. Reply

I am totally gutted about the whole process with Tangiers casino. I have lost faith and trust. I was a loyal player. Asked for a small withdrawal compared to the amount of money I have played here over the past near year. I wanted to stay at Tangiers as I liked playing, the chat people were good to me.. But all that is out of the question now. All due to the delays initiated in sequence overall with a withdrawal request. If you want a smooth operation this site is not setup that way.

Tangiers Casino on August 27, 2019. Reply

Hello,

We hope this message finds you well.

Please note that according to your account records, you have not confirmed your withdrawal method information to the Accounting team, therefore they have requested it in order to be able to process the payout.

Please refer to the Banking page:
Tangiers Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to accounting@tangierscasino.com

Since we have now received your Bank Wire information, please note that your withdrawal request has been reviewed and approved and the winnings should reach your account within maximum 7 business days.

We hope to see you online soon, please do not hesitate to let us know should you need help with anything at all.

Regards,
Tangiers Casino

Mark Buckley on July 9, 2019. Reply

After depositing $50 from my credit card, I also received some bonus money. After winning in excess of $6000.00, which was clearly marked “withdrawal balance”, the withdrawals, which were within weekly limits, were reversed. Apparently due to bonus rules, as per their “bonus terms and conditions” on there website, which in not clearly stated when creating an account, or playing the games. The reversal took place after I was informed, via a conversation with the website chat representative, that their was no issue with the requested withdrawal, and I would receive the money within 5 working days.
Not only was this withdrawal reversed, and any monies not received, but the amount has completely disappeared from my account. I will be taking this matter further.

Tangiers Casino on July 10, 2019. Reply

Hello,

We hope this message finds you well.

Please be informed that a full review of your account took place. The review included all documents, profile information, all account activity and game logs.

When checking the game logs, we noticed that you had bets of over 5, which is a breach of our terms and conditions.

Due to this reason, your withdrawal request could not be approved and all the winnings were voided, as per the following rule that can be found on our site, under the Bonus Rules page:

Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is 5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit.

Thank you for your patience and understanding. If you need further information please do not hesitate to contact us on Live Chat or via email, we will gladly look into it.

Regards,
Tangiers Casino

Tyson Siddons on June 16, 2019. Reply

Iv been waiting for my money for over 6 weeks now, same deal with getting run around providing details over and over and verification etc. Then money went back into my betting account 3 times, every time I ask on the chat or email security I get a different excuse or barely any info at all. And now I’m apparently randomly been picked to have my account verified and documents etc again delaying it a further 6 days.

Tangiers Casino on June 17, 2019. Reply

Hello,

We hope this message finds you well.

Please be informed that your withdrawal was unfortunately declined due to the Verification Process. This consists of Management selecting a few random accounts with pending withdrawals, in order to review all account activity, previously provided documents and game sessions, with the end goal of making sure that the withdrawal process runs safely and smoothly for all members.

Please note that the new payout request that you have placed on the account will be reviewed as soon as the verification is completed.

For any further information, please do not hesitate to contact us, we will get back to you right away.

Regards,
The Tangiers Casino Team

Chantelle on June 3, 2019. Reply

Made a withdrawal and they refuse to pay out. Claimiung they reversed it and I played it $2000! This never happened! They simply took my money and I have deposited far more than this amount.

Tangiers Casino on June 5, 2019. Reply

Hello,

Thank you for getting in touch with us with regards to this matter.

Please note that we have looked into it and found that the reason why your latest withdrawal request has been declined is due to the fact that you had bets of amounts over AUD5 while wagering a bonus.

Due to this reason, your withdrawal request could not be approved and the winnings were automatically voided, as per the following rule that can be found on the website, under the Bonus Rules page:

Until the play through requirements have been met, the maximum amount per spin/ bet that can be placed is AUD5. We reserve the right to decline a withdrawal and void any winnings, if you place a bonus money bet higher than the allowed limit

We thank you for your patience and we are on chat 24/7 should you need further assistance or information regarding your account.

Kind regards,
The Tangiers Casino team

Dannielle VanHagen-Marr on March 12, 2019. Reply

I have been waiting for my withdrawal since the 1st of March and they have asked for my bank details twice, not sure what they did with them the first time. I then needed to provide more documents for validation which took about an hour of arguing because apparently security could not read the clearly printed address on my phone acc. Was then told will take up to 5 business days. Then I noticed that the money is back in my casino account and they have apparently chosen me randomly for more validation. 12 days later I still can’t have my money.

Tangiers Casino on May 16, 2019. Reply

Hello,

We hope this message finds you well.

We have checked your account and withdrawal, and the Accounting team informed us that you confirmed receiving the payment as well.

We hope that you have enjoyed your winnings to the fullest and we are looking forward to seeing you online, where your Account Manager will be ready to get you the best deals and tell you all about the newest tournaments and promos.

Kind regards,
The Tangiers Casino team

toan nguyen on October 22, 2018. Reply

I created a new player account on Tangiers Casino. I reached approximately $120 using their welcome bonus, and after playing a while, my balance was at $80 when I decided to contact customer service via chat to ask where I can view the status or progress of my wagering requirements. Chat told me to contact their security team, whereby my account was locked with no explanation. This is my first time registering on their site. I do not use multiple accounts, etc. I think I reached their playthrough, but they didn’t want to pay me, so instead they locked my account for “inconsistencies”, which they did not provide nor could point out.

Tangiers Casino on May 17, 2019. Reply

Hello,

We hope this message finds you well.

For any information regarding the status of your account, please contact our Security department and our colleagues will get back to you as soon as possible.

Kind regards,
The Tangiers Casino team

FranD on September 5, 2018. Reply

A quality establishment that sems to have been around for ever. I have been playing Tangiers for 5 years and there is never any surprises when I cashout, even if they take a bit longer for my country. Liking the new Races promo which allows me to compete at slots with other players for cash.

Tangiers Casino on May 17, 2019. Reply

Hello,

We are happy to hear that you liked the Races, we are adding new and exciting ones all the time and we hope that they will all get you lots of winnings and withdrawals.

Enjoy the games and don’t forget to come on chat for the best deals and promotions, we are online 24/7.

Kind regards,
The Tangiers Casino team

Panayiotis on December 1, 2017. Reply

1. I deposited on 30/11/2017 75EUR (25EUR and 50EUR).
2. I asked from the Live Chat to remove all the bonuses before I play which they nicely did.
3. After I lost on my first deposit, I deposited 50EUR and again the same as point 2 occured.
4. I played roulette and I accumulated a balance of 108.4EUR .
5. Once I exited the roulette, my balance went down to 58.40EUR
6. I called the customer support but unfortunately, the guys on the phone where at least not capable of helping me and they started saying that I used the bonus and thus my bonus went down. But when I asked him to check the audit trail of the forfeit of bonus and the actual time that I played they could not and they told me to speak with Live Chat. During my second time that I called they hang up!!!
7. I spoke with the live chat and a guy named Tom told me that my balance on their screen showed 108.4 and he asked me to clear cookies/cache because that might be the reason (I found it strange but I tried and my balance was still 58.40EUR).

Tangiers Casino on June 7, 2018. Reply

Hello,

We know that we discussed on this matter at the moment when it happened, but we happened to find this post as well and wanted to make sure that everything is clear.

We have checked your account and found that on the 30th of November, the balance you left on your account was indeed 108.40 euros.

On the 1st of December you found the same balance in your account and you started playing from it as well. You played Roulette and your first bet on December 1st was 58 euros, leaving you with a balance of 50.40 euros. If you check the screenshot that you sent us via email, you will find that the line where you can see the 58 amount is marked with Casino Buy In, which is the name we are using for Casino Bet.

We also noticed that our colleagues on chat recommended you to clear cache and cookies, as they could see the correct balance on our end. We understand it might be a little frustrating, but just to rule out any connectivity issue that might delay the update of information on your end, it is necessary to do this as well. Just as well you can try the site from an incognito browser.

Just to make sure that there was no visual desynchronization, we have added the 50 in cash to your account, and should you decide to give the games another try the amount will be there, cashable, waiting for you.

For any concerns you might have or any other questions, please let us know and we will look into it right away.

Kind regards,
The Tangiers Casino Team

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