JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
I been harassed over the phone daily from indian callers asking for money
Hi. I´ve been having issues with JC. Money has been going out of my bank like I´ve been depositing, which I haven’t been. I sent bank statements showing that 5 different times there’s been money deposits to them (Bayton ltd). They are looking into it. Does this mean someone is taking my money without me making deposits? It happened 2 times now.
I have been using jackpot for sometime now. My first few payouts were fine but all of a sudden payouts are taking longer and longer to get your withdrawls. I have requested several times about a withdrawl, I had from 16 days ago. Also. Another few withdrawls from 7 days ago and I can’t get any answeres except that as soon as it gets processed they will let ne know. I have asked to speak to a manager and yet they say they dont talk to the members??? You can only speak online and ir via email to the CS team??? I am extremely frustrated at this point and feel I am getting the run around and scammed. If this continues it will leave me no choice but to call the authorities. Has anyone else experienced this?? I had a 350.00 withdrwal a month ago they said my funds that I had deposited were returned like I didn’t have money in my account, which is ridiculous its taken out of my account immediately. I let that one go and tbought well maybe there was an issue or cliche so ok. But now Im sure they are scamming people. Please let me know if you are experiencing the same thing. I like playing their games but dont and wont be scammed.
I have had this exact same problem. I withdrew all in one withdraw $22,000 2 weeks ago . Have only been paid $12,500. They say that a withdraw of $12,500, $7,00 and $3,000 were all successfully put through to my bank account. My bank has tried many times to contact them in regards to this as the only funds showing from JC is $2,747. Our Bank is now undergoing a fraud/scam investigation against JC. Have also had large amounts of money taken from my bank account that JC has taken. Now they are giving me the run around saying they can not talk with me as I am not the account holder when they have already accepted all my ID and documens showing who I say I am. Never had this hassle when I withdrew $1,000.
i am having the same issue, there told me to submit my documents and i did ever thing they ask, but they only tell me that my documents under review, can you tell me what you did to sort this out
My friend opened account just to see if they will do the same thing to him as they did to me and yes they did. They charged them a fee everytime he deposited money. Now they are taking out of bank account without applying it to their account. He changed all his banking info, got a new card. Then you have customer service asking for bank statements and when you send they lie and say they didnt get it and i told them to take my banking info off site and they said its policy to keep it.
I have been playing there for a few years im also a gold member everytime they take money out i get charged a fee i complained to girl on chat she gave me attitude ive spent thousands and thousands of dollars there i told her i want all those service charges reversed she said no..I told her i will contact lawyer so now i cant get into my account im so mad and yes when i do get payouts i always have to call and ask whats taking so long?
Serveral times I had bets placed on there Monopoly games jackpot, all and all I quit while I was ahead but they kept having errors including twice when it landed the jackpot I had bet on bets were rejected and one time they re rolled the wheel without giving an option to move bets or return bets, they told me several times I had been givin 3$ and 6$ but does not show up in any history not did it reflect in my account. Not trusted
I’ve been playing with jackpot city for a while now and when I do a deposit the very next day it shows back up in my account as if I never played with it. The company name is Bayton Ltd bloody weird. Then a week later if I haven’t touched the money which I can if I wanted but it shows up as a debt a week later. I don’t know. Last year in October I won $6000.00 within 4 days it was there no problems. Friday gone I won $7000.00 I waited 48 hours later to see what the hold up was apparently ithey needed identification information. So I have emailed this info they said to wait 48-72 hours I’ll will update this information when it comes through or not.
My phone number has been switched and their site wont let me delete the number and put in a new one. It just wont let me erase anything or type over the number in the box. So when you ask support I got some really cool answers from Judy like, its muchbetter fault, or i need to wait 24 hours? Its a flaw in their site and she is just not accepting that i know what im talking about and she cant wrap her head around this simple flaw…. I swear its because i cashed out like 200$ from only putting in like 20.
Been playing Jackpot for over a year now, its not to bad, I think the withdrawal times could be altered, for the withdrawal to sit there for 24-36 hours before it is even started to be processed, is not really fair,we should have a option to lock in our withdrawal, but I guess its left there so people reverse it and spend more money, unlike another casino I play, excellent, you can withdraw from $10 up,and deposit from $5, also lock in your withdrawal and its processed within 0- 6 hours and in my account debit card the next day, how it should be with technology these days, and the games are good to, think JC needs to revamp lol
For years, i have been depositing in jackpot city casino, until i won, for the first time; it has been 2 weeks since i withdrew my winnings and i only receive the (congratulations) word, along with different emails, contradicting each other, your withdrawal has been processed to your card, please allow 24 hours to reflect in your account, your withdrawal has been processed to your skrill account please allow 24hours…. i contacted support again and only received contradicting information; until now, i only receive emails, on daily basis but the money never hits Any of my accounts,
Been playing JPC in Ontario for years now. Some tips.
1. Never ever use the bonus. Its horrible. Causes so many frustrations. The bonus amount is always gone within minutes and 20 minutes into the session if you get a big hit and find out you still haven’t met the play through its just a bad experience. Put in the credits your willing to risk and stay away from bonuses.
2. Always expect a “glitch or issue” with your account if you win over $1000.
This has frustrated me many times.
Doesn’t always happen but occationally they act like i’ve never withdrawn money before.
Then I have to go through the “Hoops” once again.
3. Be carefull if your playing with others over the same external IP address.
My wife and I use 2 seperate accounts and 2 seperate PC’s , however we go out the same router/service provider.
I have noticed quite obviously that when she is winning and withdrawing money over the course of a week, I have never won in any session during that time.
When I am winning and withdrawing, she also never wins during that time.
Its like clockwork and we have reproduced this behaiviour over and over. We do not play when the other is winning or making a withdrawl.
Not sure what to make of that but RNG seems suspect here. (I work for a Major Land based Casino)
4. Never ever play a game based on the “HOT” notification. After years of experience, I have rarely had a good session playing “Hot” games.
Most of my successes have been ironically on supposesdly “cold” slots or normal slots.
5. Overall, its a decent Online Casino once you know what to expect as noted above.
No way around it, some things are legitimatly suspect as far as the RNG and programming/policies they use. Its feels at times like its a scam no doubt.
We’re you still able to get your money? When you won over 1000$ I just won 4000$ and am a little worried about if I will receive it or not. Is it a legitimate website?
After reconciling my credit card and JPC deposit statement I noticed 5 unauthorized charges from JPC adding to over $800. I contacted JPC and was told that my account was compromised and that they would be freezing my account. After an investigation, they returned to say that the 5 charges were legitimate and that my bank probably just delayed the charges. I spoke to my bank and they confirmed that the charges were indeed fraudulent (after comparing to my JPC deposit statement), something I already knew because I keep track of every transaction I make on my credit card. The problem is JPC will not take the responsibility and my credit card will not cover any gambling-related charges, fraudulent or not. I’m now out the $800 that JPC stole from me. This happened after over a year of uneventful gambling on their site. As well, after over a year of easy withdrawals to my bank account, suddenly JPC wasn’t able to complete a winnings withdrawal for me, making me jump through hoops to get $3600 that I won. Finally, after 1 month I was able to collect my winnings, whereas in months prior it would take 3-4 working days.
When I contacted their Online CS and asked for my account closure, re-affirming my details multiple times – they declined to do so and gave me some obscure link.
I was met with mocking responses from the CS rep as to why I wanted my account deleted.
I made a withdrawal of $1,000 on March 13th and still haven’t received it as of March 21st. They say is was sent by EFT on March 16th but an EFT doesn’t take more than 4 business days to be received. I won again and withdrew $2,000 on March 20th, wondering if I will receive any of the withdrawals ever! I would rather play at a casino where withdrawals take 3 days maximum…
I nearly deposited $3000 during three weeks and still didn’t receive a slight part of $100 amount of withdrawal.
It’s been two weeks and I selected to receive it through e-check.
Since I made this withdrawal, they requested me to send voided check after three days, and my withdrawal is still processing and it has passed three weeks.
Won 2000 last week and hit another 2300 2 days ago no prob revieving my winnings , awesome !!!!
I won $160,000 Canadian dollars. It was paid out to me within two weeks. Absolutely no issues.
Did you get paid the whole amount at once or daily amount?
No happy with a recent bug in this game that is only happening on my android. There is a “Chip drop” function where you earn chips which you can drop to earn extra coins. This function is not working on my android. It was working but suddenly now it is no longer working. It just freezes and you have to close it and reopen it to play. The games work but not the bonus feature. I have uninstalled it and reinstalled several Times..losing game level and coins each time..but that didn’t work either. It works on my computer and ipad ..just not my phone..what’s up with that?
I won over 2000 and my deposit took 3 days all good, love it
I won 3200 had no problems with drawing my winning ! Won 600 and 400 also 2 days in my bank account
Jessica, you mind to tell me what is the best way to use: a bank account, a debit card or neteller to get my winnings if I win?
Thanks
love jackpot city – never had a problem
I have withdrawn 5 times ranging in amounts from 2700 down to 400 via swift from Jackpot city. They were a bit painful at the beginning due to my verification documents not being received twice apparently but since that’s all sorted they are awesome. Around 5 days for the money to be in my NZ bank account. I deposit via paysafe too.
Been playing JC for a few months now. Was shit to start with but I deposited $10 3 weeks ago . And on a $1 bet playing ISIS I won free spins. It kept retriggering anyway I won $3700 I was shocked that was totally unexpected because I was never winning . I had to play down my bonus money. Withdrawed at $3000 received within 5days then won $500 and $200 a week a part . And I have noticed pay out times a being delayed the more I withdraw.