JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
I joined. Jackpot City a few weeks back. I had some good wins but the money was always left in my player acct.
I believe this to be on purpose, so you will respend the money.
I have never had this problem with any other casino.
Customer service is atrocious. I sent an email, advising why I was closing my acct. They responded, indicating I needed to gamble responsibly and never addressed the points outlined in my email.
Will never use them again
I won 1100 dollars on Saturday and by Monday $800 was deposited into my bank account as l requested , very quick with depositing money , no hassles at all
Which withdrawal method did you use?
every time I deposit money into my account on jpc they hold the same amount of money on my credit card and never release it. I called the bank to see if they could release it and the bank can’t do anything about, I was told to call the casino and ask them to release the holds and the casino say they are not holding any money.
Did u ever figure this out….if u did id like to know what u did….i think im having the same issues…
I’ve been playing at jackpotcity for over 8 years errors after errors, locked screens to be taken right of the site, all they can come up with is can’t depulicate the error, must be you’re computer after hundreds of $ to have the computer gone over only to find out it is not the computer all the management can come up with is nothing, the management have extremely poor service and don’t take responsibility over any thing from the site, I am now playing out of another site with the same errors only the support team can actually see the error and fix it the max. time 10 minutes, loyality means nothing to Jackpotcity, but little do they know alot of players that I know have left only to go to other sites where it is fun, maybe Jackpotcity should upgrade their equipment and double think the meaning of loyality
Joined jackpot city 3 weeks ago and won 20,000 using bonus money’so in total i won 10,000 however after sending all documents needed ive not recieved any payments yet!! Its been nearly a month now!
Are you still waiting on your money?
wow did u get your money
Jackpot city casino has a terrible support service everyone at there support service has a total different answer to one and other. I have played with jackpot city for about 5 years now but last week I deposited in and didn’t receive my deposit bonus so I contacted support and the person I spoke to said he could not do anything about it because I played on before contacting them to notify them so I should that is rubbish and I should ring my bank and cancel the payment so next thing I know my account was locked and I could not access anything from in my account it has been over one now and I have 80 email from them from over the 7 days my account is still blocked because they need another copy of my license just in case it has changed over the years it is a 10 year license and it is still the same and I am waiting for some documents department to review this. I have put a lot into this casino and been treated like rubbish I join a new casino today and wish I had of joined a long time ago thank you royal vegas you now have a loyal new member and goodbye jackpot city
I must say the support and response to issues at JC is absolutely terrible for an organisation that has a lot of promotion across the net. Customer service should be the number 1 priority but clearly taking your money and not responding to issues is. I am a diamond tier player at Royal Vegas and have never had any trouble with them , whether its a bonus or with payouts they have always been more than helpfull, when I won $42,000 it was in my bank in 5 days due to overseas transfer.
Well, made a withdrawal on July 27, by cheque (regular mail), after not receiving it in the mail had it cancelled on August 30th – still waiting for payment, talked to support and they claimed it will take another 7 – 14 business day to confirm the cheque was not cashed….. this seems a bit long of a wait to get a payout, I would not recommend dealing with this online casino ever…. the support staff was great (even thought I was super annoyed at this rediculus wait times.)
Day 2 still nothing in my account talked to one of their online chat team and toll me take up 92hour possibly and had long chat, since it’s my first time withdrawl, they gentalmen toll me i will need to send in some I.D and some mail like utility bill, so I sent my ID and utility bill and some other information of where I live to their support@playersupportcentre.com, so let’s see each what happens now.
I play a variety of online casinos, with limited luck at them all LOL, however I haven’t had any issues cashing out my winnings with Jackpot City. In comparison with other online casinos Id say the timing is just about as good as any. Good luck to everyone!
I play Jackpot all the time. I have never had a problem with withdrawals, if anything they send me a notice saying you have cash and within 3 days, bammm my cash is in….
Mind you I have never won 30gs, but you never know…
First deposit was $30 ended up winning $1750. Played for about an hour and never got paid due to a couple bets over 30% of my balance. It was said to be a managers decision to conficate the funds.
Did you ever have this issue resolved? I have the same problem right now and i want to talk to someone with experience
huge hassle trying to get money out. don’t waste your time coming here. im new to the casino gaming but i can’t believe any place would take this long to payout. support not very helpful either.
Nearly 6 days after withdrawal was made an still no funds in my account sent in all documents requested after they were asked for by email 3 days after making withdrawal. Asked for time frame as to when i will receive payout an couldnt give me an answer.. disappointed on such a large business.
Hi, did you get your winnings,,? I won 3000$ but still waiting for my money,,?
Hello. Have you got your winnings?
Ive been with jpc for years and have become a fairly high teir player. This casino has changed this year , poor pays on free games even with high bets , rude cust service and continuing gaming issues that the cust serv dont lisen to. The game interruptions happen during luky periods of play , you then drop out and have to start again (often back to no wins for a period if time until the game wa r ms up again. I have also won gambles and the amount won has not been added to credits. Proof was submitted with written report, they can see the history but no reply or credits paid as owed.
I totally agree with you.I’ve been playing there over a year but last 6 months it’s like a different place.I’ve even written more than once to ask if they’ve changed owners & have yet to get an answer..they write back but skirt that for some reason.The site has sucked thousands out of me just in past few months with no play whatsoever.Actually,I guess I dared to make a withdrawl before that started happening..prob only a fifth of what I’ve lost and games totally shut down after that.coincidence? I don’t think so.The games have been so bad that I’ve even placed bets of 50 cents & less instead of 5,10$ and up bets figuring it’ll play that way…nope.
This is the best online casino I won $30,000 just had to send i.d and was paid with in 4 days ,will never play any others :)
How can you win such a large amount? I’ve been playing here for quite some time and rarely win over $1000. Are these JP games you play?
Is that for real? Wow good for you. I’ve put in some money but never win.
I have spent extreme amounts of money on this site and only had 1 withdrawal of $3000.00 which I did get paid out with NO hassle. It took 6 days to receive funds back in my bank account. I am an extremely frustrated player and will not be returning to this casino
I will say this…… I visit several online casino sites… Jackpot city is not my first rated choice, however this past week I have won a substanstantial amount of money. The catch seems to be that I opted to withdraw a minor portion of my winnings on Monday….had to provide a bunch of paperwork, which I did promptly. Today is Thursday and my withdrawal is still pending! To me this is ridiculous…it takes seconds for the casino to take my money on deposit yet when I want to cash in my winnings here I am… The VIP staff says they will see to it promptly, but from what I understand even when they decide to release funds it still takes 3-7 working days to clear my account (Canadian players here). This is really unacceptable and frustrating to say the least. Aside from this issue, I do enjoy jackpot city and have had no severe down side to playing here ….if you want a bad experience go to their competing sites and I don’t mean SP.
Jackpot City is a huge joke ive had nothing but problems since i registered to the site i was playing slots 3 days ago i deposited 60.00 from my bank card so i could win some real money, i won 300.00 with just 60.00 but the thing that really pisses me off is that it took 4 hrs before the 60.00 deposit showed up on my jackpot city account, and the fact that i won 300.00 on slots which i withdrew 4 days ago my winnings still havnt went into my bank account everytime i talk to customer support all they say is that my withdrawl is pending and that it can take 24-96 hours already been 4 days and my winnings not in my bank yet this casino is terrible there support represenitives dont know anything this casino is ran by a bunch of lying scum if my money isnt in my account soon i am going to fight them in court i know that im not the only one that has been ripped off by this site we should all fight against them and put there casino to shame once i receive my winnings i am closing my jackpot city account i am not impressed with them at all
I’ve poured at least $1,000 onto in recently without anything that resembles a decent win. Other sites are much better. I also find that there is a huge lag which I don’t get with other sites which is disappointing. Not sure where all these ‘glowing reviews’ coke from.
I have no problems cashing out , cashed out over 43,000 , it’s the first one that’s hard but the rest is easy …..and easy money here , they are rated top online…..so go someone else if ur having bad luck
Congrats on your winnings !!! What game was you playing and what was your bid you don’t mind me asking??