JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
This casino offers bonuses and matching deposits. I won almost $4000 from my initial deposit of $1500. They refused to pay when I tried to withdraw my initial deposit. They claimed that I had accepted a “matching deposit” from them and forced me to “playthrough” because they claimed I accepted their offer. I was told that I had to keep playing up to and including $84,000 before I met their playthrough requirement. When I complained they imposed a self-exclusion on me at their will even though I did not ask to be self excluded. They kept my initial deposit of $1500 cash and also my winnings of $2500 and said I was excluded for 6 months. Keep your money and avoid Jackpot City at all cost.
I have made 3 withdrawals in total I received the first amount back in 2021 and have never received the funds for the last 2 due to “no evidence of owning the debit card and no proof of ID”. This has been sent in multiply times by myself and my bank. If this was the case where did my proof of ID and account number proof go from when I withdrew the first amount? All evidence I have submitted since gets rejected because they cannot read the PDF or JPEG evidence – which it is clear to read.
I won 600 on December 21st. As it was taking so long I ended up reversing 300. I still have not received my funds. I have chatted multiple times with online agents with no success. I keep being told the same thing “I do see that your withdrawal is still currently in the review phase” I have for supervisor or manager only to get reply they are the only point of contact.
I made a deposit 1 month ago, showed it came out of my bank account and received etransfer confirmation but there was an error on the site so it didn’t get deposited to my account. I chatted with support right away and they said there was an issue with etransfer but the money should be returning to my bank account in a few days. The support person even said they see my deposit got rejected. A few days pass, nothing returned to my account. I contact support again and they say to submit a trace. I submit a trace and don’t hear back, I then contact support AGAIN and they said they didn’t receive anything, submit again. I submit again and also email them but they require the CA number which the bank can help me with. I contact my bank and they can’t provide CA number. It’s now been a whole month and still no return and now they aren’t replying to my emails.
Also, each and every time I contact support, I check the box to email me the chat transcript and guess what….no chat transcript sent! So I never have proof that I contacted them so many times and each time support telling me they see the rejected pay and that all I need to do is submit a trace.
I have played with them for a couple years now. I made a deposit 2 weeks ago and they are claiming there was an error with the etransfer. After sending documentation of proof of deposit, they are still claiming their banking people are looking into. After reading the other reviews, I am furious that they are scamming so many people.
They let you deposit, win withdrawal then the magic happens.. you deposit and your money goes “missing”.
Its not pending at your bank, you provide the etransfer information. That want a CA number which only exsist for deposits into your account its an H reference number for transfers to them. They ask you to provide this list of information from your bank which you do and then they tell you it’s not enough. It’s a cycle that never ends. 3 wks so far countless hours on hold with customer service, you do the deposit trace as requested twice. Wait many days for a reply only to be told they want more. It’s exhausting. You get to the point where you give up and they win. Sneaky way of padding the books with your money. I feel very scammed certainly and would worry about anyone else attempting to play. I wouldn’t do it go to sports interaction they are great. Replies are fast and they don’t steal your money.. win win.
I’ve responded to every request provide every bit of information possible. They have to be able to see the deposit with the reference from the bank.. so if they reply it should only be sorry I’ll give your money back.. no more nonsense.
Very easy going team got paid
No problem… Very trustworthy
I day gambling with jackpot
City is safe and you get paid
And your good to go…
Thanks team😀
I had $800 and jackpot city gave me hard time receiving that, finally after 5 weeks I received it, the again I win $800 and now my account is locked and funds I won was confiscated due to using a visa gift card and treat it’s considered third party, they refuse to give me my winnings. But on my statements of withdraws on JackpotCity it states that my $800 was successfully deposited and it never was
I used to enjoy JackpotCity but since they moved to an Ontario location I have had nothing but problems. At the moment I have a game that I can’t close running in my account so I can’t use any other games. I have tried the live chat on several occasions trying to get this problem solved but they don’t have Tier 2 support and I am tired of being told to empty my cache and change my browser. They don’t have a clue when you are using a Mac instead of a PC. I didn’t have any problems getting my winnings once I changed to an automatic deposit so I didn’t have to wait for their passwords.
Ive been playing on JC for 5 or 6 years and have never had a problem getting my winnings!!
Back 2018 I’d played in this casino and made a winning of $1000 but I didn’t receive my winning, the chat support my winning is confiscated. And they locked my account even I did submit the required documents. And last month I did sign up this casino using my friend personal information and make a deposit $1000 using echeck and thankful I made a $1500 win and request a cashout and the following day the money is in the account of my friend. And after my friend call to his bank to make a stop payment for the $1000 deposit using echeck….and now I don’t care whatever you do to my account…the important is you paid me for my winning last 2018.
I withdrew just over 1800 on a Wednesday night, was told to submit documents 3 days later, then it came back to the account because apparently the third party declined it … It was through e-transfer. So I asked the rep what the heck happened, and she said change the e-transfer preferred email… Which I did on a Monday…. Everyday I had discussed it with the reps for an update… Kept getting told everthing is good and approved. Next Monday comes and it’s back to my account. I rewithdrew it and escalated it and within 4 days, I saw it was pending.. I got told everything casino approved it and waiting to be released within 24-48 hours… Low and behold it was returned back. After multiple multiple conversation that everything is good… It’s been 4 weeks now.. I’ve retried it again through e-transfer…it’s getting really ridiculous. Spent 5k.. I’ve had one withdrawal go through and 3 didn’t…. I left that alone and played.. now that I have 1800 I want to cash out.. it’s taking forever. I’m getting extremely frustrated
It’s been 5 weeks and they won’t pay me my $60. They keep saying their team needs to approve it. This is wildly unacceptable.
Spent over 10k recently with jackpotcity i only won back 4k went to make a withdrawal and they locked me out of my account sent all the right documents for them as there is no issue been over a month still no response back I have been a loyal customer and spent a ton of money with this casino I expect to have my money sent to me with no hassles as I have withdrawn money from this casino numerous times with never any problems
I’m an avid gamer on a different site but thought I would try JPC. I used a promo offer which promised 80 free spins and a low deposit amount. Upon signing and making the min deposit the spins were not applied. Customer service was no help and refused to honer the offer despite me providing links and screen shots of their own site. Email also went unanswered. But let’s assume that none of that was a problem. The site itself is riddled with glitches and lag. Poor responsivness and crashes repeatedly. The App is even worse. If you’re looking to try online gambling I’d 100% choose a more established and reputable site.
I have really enjoyed playing on this casino and have spent roughly 6000.00 give or take. I finally win a little bit and decided to with draw it. And it was taking forever so I contacted chat and get told it’s under review by management. The next day I recieved and email requesting my ID which I provided immediately. About two hours later I recieved and email saying my doc had been recieved and approved. And later got a msg in acct on the casino saying my acct had been verified and approved! Yet still my winning had been it been released! This was on March 23 and everytime I have contacted the chat tejbrep says they are sorry it is taking longer. And say they are escalating it so hopefully We get feedback faster as to when it will be released! I have and reps promise me I will defiantly get paid they just don’t know when! And finally earlier today I spoke with rep and made a comment that I was going to give the winnings to my daughter to help cheer her her because I personally didn’t need the money as I had plenty of money and I was clear when I said that it was not that I needed the money but seeing as it was extra I was giving it away!!!! Later I went to go play and deposit and my acct is closed! The reason I was bothering them so much as I was told by one rep that I was doing by contacting them daily! Was the principal the casino didn’t mind me spending over 6000 but when. I finally win and withdraw, they all of a sudden don’t want to pay me my winnings. As of today, I still have not recieved a response as to what it going on and why it is taking so long to get a response.
You’re able to deposit to the casino in seconds; however, when you attempt to withdraw, they lock you out of your account. I have been waiting to be paid my withdrawal for over 35 days now. I have given them all the documents they requested. My winning was a little below 2k. They had been telling that my account is under review for weeks.
I deposited $600.00 December 4th 2021. I lost $130.00 and requested my remaining $470.00 the same day. I provided all requested documents yet they keep being decline and i keep being asked for proof of interac account ownership. As per interac: Please be aware Interac does not hold funds and is unable to trace funds. Issues affecting the Interac e-Transfer service must be reported to your financial institution for investigation and resolution, as your bank account and relationship is held by them.
You can call the number on the back of your bank card, visit your financial institution’s website on how to contact them, or visit your local bank for assistance. You can also contact your financial institution directly through their mobile application.
I have yet to receive a penny from them.
I won over 60k in mid Nov. 2021 and haven’t received a penny to date now mid Feb. 2022. They wanted me to prove my money was on the up and up I provided years of employment income and large sale legal complete documents as soon as they asked. Now all I get is we are busy but will contact me when they have anything to tell me. I’ve contacted them many times a week and said just about everything under the moon to get paid. Nothing just my asking, begging, pleading and outright fury cut short with there’s nothing we can do but wait. I asked for my chat transcripts and received only 4 out of close to a hundred. They assure me that’s all of them. Even though I had about 10 saved on my phone which I showed to them and they still insist there was only 4 live chats. They closed my account on top of that for minimum 6 months saying I requested it, self exclusion. I did no such thing. I have thousands and thousands of loyalty points that expire within that 6 months. I guess they are gone now cause three months has passed.
I have been waiting for 1 month for my money, $3532.35 and it’s under review. I contacted client services through chat about 12 times and it’s always the same story « it’s under review » I provided all the documents they requested but still waiting