JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
I been trying to get my wining off the site for too long $2000 and its been over a month with all documents approved
i submitted for a withdrawal of 800 early december, my account indicated in review. as of today, it states withdrawal successful. it wasnt successful for me, i havent recieved this money.
I am a fairly new player (less than a six months) for Jackpot City online casino. No issues with the choice of games or quality…All good. However, I requested a couple of withdrawals in late December and never received it till this day. I have contacted them several times and they keep on telling me…”It’s under review” followed by a long list of reasons why withdrawals are being delayed. After a few times of complaining about my funds not being received, I gave them notice that, if by Friday Jan 22th (yesterday) my issue is not resolved, i would follow up with further actions. I hope that this method will help resolve my issue for the benefit of both parties, because my next step will be directly to The Malta Online Gaming Board. I have been more than patient and fair with J.City, I truly hope this method will solve my issue. I know that J.City has received and confirmed all my proper documents needed for withdrawals, because I have been paid for winnings, but I never received my two missing withdrawals (250 and 100) from late Dec 21. It is with the hope that this complaint will resolve the issue.
I have been playing for many years and usually used the same bank account as i have more than one bank account, in the last few years they have been taking half or more than half of my winnings, their explanation was that i owed and its called chargebacks, never heard of that but the other day i withdrew 600 got a text saying i was getting 300 so now jackpot city has lost a player!!!
I’ve been playing for a year now it was good at the beginning.. haven’t won big amounts all under $1000 I have a had 2 problems with withdrawals taking to long to get my winnings it is ridiculous always the same answer it’s with the review management team bad service have to spend my money elsewhere
When I first visited this site it was great. Good selection of games. Easy to deposit and when you did win easy and fast withdrawal. But lately site has become way to greedy. Almost impossible to win anything. 50-75 spins and not even break even on a spin. They have taken all the fun out of it. Too bad was a good site
I have been playing at Jackpot City for a while now. I have not won huge amounts but understand it is gambling. I have withdrawn funds a couple of times, again not huge. I use interact to deposit and withdraw. All of a sudden on December 3 2021 the interact withdrawal option has disappeared from my options to withdraw. In contacting the customer service I was advised there is a problem with this and they are working on it and to use another payment option. There is no option that is suitable for my banking. Two days later, still the same information being provided by csr, with no resolution timeline being offered. So here I sit with 3k I want to withdraw and no solution. In visiting sister sites the option of interact withdrawal is available on my account…… this is not sitting well with me.
Going through the same thing. Extra long pending withdrawal too. Try the Much Better app. It may take a couple days to verify with them and then of course the withdrawal periods for both but you’ll have a way to get your money.
I’ve been playing off and on for year now. At first I couldn’t win a damn thing. Then I did my homework and studied the slots played free and read the reviews of the actual slots. I started to really understand how they work. In the last few months I’ve won about 72 000. The money I’ve deposited to get that money is 4000. As long as you play smart the bonus will work for you. The slots I’ve won most of the money is the penny slots and place bets. From 2$ up 25$. Then you start winning bigger and then your bonus will disappear pretty quickly. My truck is paid off and now I’m working on paying the house off and I’ll do it. Pay smart do your homework and don’t get greedy and quit when your ahead. They will always get their money back if you don’t know when to stop. One slot on this site I played and won big. and I tried the exact one on another site and my winning s were almost identical. I recognized a few big spins I missed out on winning then and used that knowledge to almost foresee what was coming up and hit it big with a 13000 win. Put your time in and get to know the rtp s. Study up and you’ll figure out which ones you’ll win a lot but small amounts and then there are some slots which I like playing. You win fewer times but the amounts are big.
If your documents are provided and every detail correct you should have nothing to worry about getting withdrawals or even winning it’s up to the game you choose to play which determines the payout.
For years I have enjoyed JPC. I have won and lost a lot of money. However, for some reason (I’m guessing because I have been putting in smaller amounts of $ at a time) I seem to be getting blocked from Tournaments and bonus wheel spins where I have won free spins on a game. There was no notice and no explanation. Support was of no help, quoting me a tag number. I am disabled and they call me constantly telling me of my promotion if I haven’t played in a few days.It’s ridiculous!! I can read the promotions when I log in.They want me to play responsibly, and when I do they hound me consistently to get back in there and play saying “You only need to deposit $5 if your tight for cash”. Needless to say I will now be looking for a new site that is not in any way connected to JPC.
I have made 4 deposits in the last 3-4 months that did not actually go to may casino bank, they were put through on Gigidat and sent to jackpot city but never deposited on the site , after several online chats and emails the amount of the deposits ( 340.00 ) was never returned. It seems as though they just don’t care and keep your money , you would think a player who has spent more than 20,000 in the last 8 months they would care.
Have been with jackpotcity, and it was great up until recently, they have locked me out of my account, and have not contacted me regarding my query. Payment was also an issue because of banks so-called not accepting there deposit.
When wanted to withdraw my money, waited like a 2 weeks, after that they return back in the jackpotcity account, saying my account need more requirements in order to proceed, I upload the all info they requested… they never approve..
I’ve only been playing online at Jackpot City for maybe a few weeks, I have deposited a few k, I won 6k and played it back in, I won another 6k earlier this week, withdrew the funds, to be honest after reading these comments I was thinking oh well… maybe I’ll never see that money, but to my delight, 6k was in my bank yesterday afternoon, thank you Jackpot City : )
For about two months now I’ve been playing on jackpot city, spent around $500 in total deposits. My feedback about JCC.
-Games seem glitchy at times(page/game reloads) during bonus spins
-Daily bonus wheel is cheap! (I’ve only won twice in two months!)
-Bonus/Match deposits are basically scams, they look good being 90% matched until your funds are stuck because you need to wager that bonus 70x over.
– Free spins are so hard to get, I just finished playing Blazing Mammoth. Spent $200 on over 750+ spins and I only got 15 free spins once!…those free spins paid out $3.50, my bet was 0.60 and the winnings were x3
My advice would be to stay clear, it’s not really worth the time or money in my opinion. There’s definitely better online casino options it there.
They offer you bonus dollars but then force you to play it before withdrawing amounts you have won using bonus play through as a reason. I played $6,000. Won $20,000, they refuse to let me withdraw the $17,000
I supposedly won because of $2,600 in bonus play that I need to play through but you can’t select to play with bonus money, they don’t allow to select that so basically they control your play and clawback the winnings the few times you get some if you use their bonus dollar offer.
Their loyalty points expire. So you are forced to keep putting money into the site. The machines are boring and you rarely win. Horrible customer service. Many of the games scam you. Ex yiu getv12 free spins at x2. They only pay out x2 on small wins. If you get a big win on a spin you get x1 payout on that spin. Just horrible. You can’t have 2 accounts. But until you use chat features they say nothing then block your accounts.
Me and my wife only play this casino, I play one game in particular. Over covid I have spent over 70k gambling on this site and have won over 160k. Maybe I have horse shoes up my a.. but this is the only casino I have actually won on playing and they pay no problems yet.
I used to like this casino. But after recently putting a sizeable amount into this site, I won nothing. Over $400 in one machine and no bonus, tiny line wins etc. Their bonus wheel never ever gives any kind of reward. I will say when they did payout, it was quick, but again, that was months ago. Their machines are awful. Site needs upgrading as well. Been kicked out of glitchy games and a few games haven’t been working for several months too.
So i never cashed out before but i did spend a good amount of money here.. but when i did win 5k oh boy they asked for documents which i provided, (why is there a minimum 7 days to review them anyways?) weeks later no response i have no hope of ever seeing the money