JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
Overall the game play was reasonable and although I have never won anything worth withdrawing, I have a Huge Red Flag for deposits. Money deposited never made it to my account and it’s pretty much a write off according to my banks security team. I was advised to stay clear of the site and change all my passwords. Also they cannot recover the funds that were sent. Truly an awful experience and should.e flagged as wirefraud.
I’ve played this site many times and have never had a problem get my withdrawals. Until the last time I played I had multiple wins and it now has been almost two weeks still not paid out. I’ve was asked for documents, so I sent them in then I got a email saying I didn’t need the documents. But yet I still haven’t been paid my withdrawal.
I’ve been waiting for my winnings for a week. I just recieved an email stating my funds were reversed and they need a new deposit method. I want an etransfer? Who the heck do you screw that up? I got a text stating my etransfer was on the way 4 days ago. Now the money is back in my jackpot city account and I have to go through all of this again. If I ever get my money I will not be playing in this casino again
Deposited money played won $1500 tried to withdraw. Than they
Asked me to send them my ID. I sent them days pass no reply.
Than I ask how long it takes to check ID. No reply but just telling me to keep playing and deposit more money. They have not paid me
The $1500 dollars I won to this day.
I played today for the first time on the site in King of Cash and won 10 free spins at $5.10 and an additional 4 identical scatters during the spins gave me additional spins but…. the screen froze and said general error and when I attempted to reenter the game it repeated the same message. When I used live chat they said erase cookies and restart the computer which I did. The game restored without the additional spins from the 4 identical scatters. Live chatted with them for 3 hours to get them to pay out my $800 deposit minus my losses and wins so I could move on and not use their site. They closed my account without crediting me the winnings but that is not the issue. The issue is that their site has an unstable connection that can end your game at any time. It is not about the money. It is about playing on a site that is stable so that your game is not interrupted. There have to be regulations about their connections and since they get to keep the potential winnings, it is a serious conflict of interest. I cannot continue to play on a site that has an unstable internet connection that can present general errors and disconnect you and that can reverse or deny free spins that represent compounding potential winnings. I have verified my connection and it is normal speed and not unstable. This site is regulated by Kahnawake Gaming Commission that is not taking calls. I will restrict my play to government casinos like the Montreal Casino where this kind of issue would not occur. I do not trust Jackpot City anymore.
We are in Toronto, Canada and requested a C$300 withdrawal on Sunday night and had the money in our account on Tuesday morning! Thank you.
I won $1453 playing a slot game in the JackpotCity. However, the casino did not pay this$1453 on my balance. I talked to the staff, and one of the customer representatives said that I won this amount, but they would investigate and give me feedback in 48 hours. Today, after 3 days, I needed to get in touch with them for the fifth time, and another customer representative told me that they do not have a history of my winning.
Do not buy into their 50, 80, or 90% bonus e-mails! Once you log in and buy how ever much you want, the bonus doesn’t turn up. you need to message them to find out where it is, but if you have pent any of your initial investment, they take that off beforehand and will only give you the match bonus for what’s left rounded to the $10 dollar
its bad when you make a deposit in here on the page they give you and it says five to ten min and it will be in your casino account but thats not true ..i did do that and i had to wait almost 6 hours to get it and they new it would take that long .but could not put up a notice letting there players no that so when you ask for your money to be put back they say it could take up to 24 to 48 hours .then i had a agent tell me that it was my bank .then they changed there mind when i said it already gone from my bank in five min but still not in my accont on the casino .then the agent came back and said that they are real busy with deposits and they are sorry .bjut at first they tried to tell me it my my bank … not to happy with this casino not at all and this is not the first time this has happend so im realy not happy now
Since I signed up there, I had no problems withdrawing. It takes a while, or even more than usual. But they money gets to you eventually. They make you jump through hoops a lot so that you get bored and spend the money. But if you comply you should be safe. However, there are less annoying casinos out there. That´s true
I made a deposit without reading the fine print of the match bonus. Long story, short! There’s a wagering requirement that needs to be met before any money is converted into ‘real cash’. My wagering requirement was over $30 000. I ended up meeting the requirement, then proceeded to request a withdraw. It’s been sixteen days since my request but every inquiry I’ve made, the funds are ‘in review’. I’ve sent the requested documentation. Now the withdraws are currently delayed as there’s a backlog of requests? It seems every time I inquire there’s a different excuse. The live chat haven’t been really helpful in my case. I would 100% not recommend this online casino unless you’re willing to donate cash and are fine with it. I’m in limbo with them.
I wished I’d have checked the reviews before I started playing. I’m having the same problem you are and my withdrawal is only $50. Twenty of that is what I deposited. I cannot believe how hard it is to get your money out?!
I play hard. Won a couple of times and got a payout, have sunk more money back in. It’s been 2 months that my latest withdrawal has been “under review”. They can’t say what is under review. They can’t give details or ask me any questions because that’s a “different department”, but of course they can’t connect me to a different department.
It’s real easy to deposit, but if you win they turn you down.
Did 3 transfers that did not go into my account. Contacted them and they advised I would have my money in my account however they took my log in away so I was not able to get into my account.
My elderly father and I decided to play this one night over the holidays . We used his card to deposit money on 8 different occasions , although I used my phone and email to set up the acct . Thus making this a third party card used to deposit .. of course one we won 1400 dollars and tried to withdraw it we were told that can’t be done with a third party deposit . They asked for a letter of authorization from my father approving use of said card , identification among other things , and money would be sent .of course once they received everything they asked for they still refused to send our winnings . It’s been 17 days and after several ignored inquiries have been told winnings have been confiscated . Wondering why it’s allowed to take 8 separate deposits from a third party card , and not be able to pay out winnnings to a third party card ?
I’ve been playing since last year. Taken full advantage of Bonus and was able to withdraw money a couple of times. However a couple of days ago I added money to my account, which has not been credited. I was told by one of the customer service people that the transfer was declined and would be back in my account within 24 hrs. That was impossible because my bank sent me the confirmation email within seconds of the transfer.
Either way I contacted my bank and the transfer was confirmed. When I contacted the casino again the story changed. Now I had to perform a deposit trace through my casino account. After submitting bank statements and e-transfer email confirmation I am left waiting for their response. It’s disappointing, because regardless of the amount it’s still my money and I want it back.
I’ve had my account 15 months. I lost my gold status during lockdown as they were short staffed and couldn’t verify my account, 6 days ago I withdrew 14000 NZ into my visa which I’ve done previously successfully, it was declined and returned to casino after I asked chat prior if all was in order , 2 days ago I withdrew again using bank transfer , the funds have pended now left casino . I can only hope they present and pend in my bank account next business day , should I only of withdrawn $ 9900. NZ ? Then another $4000 at later date . Previous withdrawal been fine and the casino been great , bit nervous now as I play a lot and believe under the legislation in NZ all gaming must be fair and above board to hold a license here
I won $19,000 on jackpot city and pressed withdraw I decided to play a little bit out of it which led to $1000 5 times which made my balance $14,000. I got emails proving that I reversed $1000 5 times. I got another email stating that only $3000 got transfered to my MuchBetter account. I found that oddly strange because it’s suppose to be $14,000 in total not $3000. I had opened up chat and contacted them and they told me that I spent that money and I said I have proof Of the emails and the reverses I had made. I went to log into my account yesterday and I couldn’t log in, i pressed forgot password and the link said it expired within 3 seconds or pressing it after receiving it to my email. I once again opened chat and messaged them and they said because I had messaged them previous about missing money and that I didn’t reverse $11,000 that they closed my account and had emailed me. I did not know they had emailed me because when they mentioned it i checked and it wasn’t there and checked my junk folder and there it was. I had replied and never got a response back yet. I am wanting my $11,000 that is missing out of my account.
I haven’t been playing all that long. I’ve won jackpots and cashed out fine at 100-3/4000 but once I passed 10k I’ve been ignore inquiring about my payout and it’s like my account never existed. They still took my money for me to play but can’t even respond when I ask about my payout for the jackpot. I’ve been asking since August 2020
Been playing for a long time, started small to see if they actually paid out. Received a couple pay outs. When it came to a $3000 payout it was another story. Was pending for a couple weeks when I asked them why. They said it was going through different stages. Told me not to worry continue to play. Long story short never got the money. They say you owe it but never had charge backs. If someone owes them $3000 do you really think they would let you continue to play.
Been playing on here over 2 years had some great wins and huge losses found that I haven’t been able to win the last month been a tough battle lost over 20k in a few weeks but haven’t had a problem with cashout and found just cant win anymore