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I won $3000. They lied and said I took a bonus but yet my history showed no bonus.when I asked for proof of me taking a bonus I was given the run around. When I gave them all the evidence I had including an email stating that there system didn’t catch the bonus that I supposedly took they canceled my account. Customer service refused to help me and they basically stole the $3000 from me. I had won here and there and trusted that I was gonna receive the money.They still refuse to reply to my emails
100e deposit and 100e bonus and over 7000e of wagerings. After those I tried to withdraw 1000e,1254e and 2000e.
All were cancelled and money gone. Only the 100 e that I deposited is shown. Will see will if they ever return it…
Says that the bonus wagerings were to be played on games that count In to that stuff. Like i would know if some of them did not count. And all 4000e gone In the wind.
https://www.gowild.com/en/terms-and-conditions . Further down “Bonus policy” and “Wagering requirements”. Very easy to find (compared to other casinos). They even offer a search box to filter the games. And even better: You can filter the games by their contribution percentage.
Really. Not the casino’s fault this time.
I made a deposit played and did very well making 3100 dollars in winnings which the casino refuses to pay.The reason is apparently they claim that some games are not permitted when you have a wagering requirement due to a bonus.That is all fine but the problem is they dont tell you which games so unless you are willing to research 250 plus games 1 by 1 you will never know which is what I suspect they want from you.BTW they dont tell you where to get the info they only tell you that its in the regulations,and of course if you are like me you dont read them through as you are counting the casino would be fair and honest about.Actually I play many casinos that will warn you when you log into a game that is not allowed I guess they are the honest ones.
No notifications about maintenance. No real help. I’ve been waiting 4weeks to hear back from the (payment) department about my fortune spins that are being held hostage. Deposits is what they are only good at.
I made a deposit played and did very well making 3100 dollars in winnings which the casino refuses to pay.The reason is apparently they claim that some games are not permitted when you have a wagering requirement due to a bonus.That is all fine but the problem is they dont tell you which games so unless you are willing to research 250 plus games 1 by 1 you will never know which is what I suspect they want from you.
BTW they dont tell you where to get the info they only tell you that its in the regulations,and of course if you are like me you dont read them through as you are counting the casino would be fair and honest about. Actually I play many casinos that will warn you when you log into a game that is not allowed I guess they are the honest ones.
When you win they will ask you for documents, like most casinos, and that is to make sure you are the one that won and not claiming it for someone else…..However..they then will ask you for sensitive information. Like a paystub in full, if you own a company they want you to send in documents supporting the shares, how much and where they are deposited to….what got me was this one: if you have received an inheritance a copy of the executors letter showing you as the beneficiary and the amount, and a copy of a bank statement showing the funds being received from the executors account.
If anyone is that gullably to send them this information, that is crazy.
They do not pay when you request a withdrawal. They require a minimum dollar value to qualify for withdrawal and when you reach it they refuse to accept your credentials to receive your money. Then cancel your withdrawal.
They will delay payout and if you use any previous bonuses or future bonuses will void payout. Played with ny own money, won approx 1200$, requested withdrawal of 1000. Gave all my documents. Gave new documents as requested. While waiting for withdrawal had old free spins in accounting used. It was informed to me 2 days later that the winnings were void because of using those spins. Winnings were already there and untouched. No new winnings from spins. Still voided previous winnings
Hi , I foolishly deposited $50 for abit of fun on the slots April 2020.
They doubled this amount to $100 as an opening bonus.
I had some small success and tried to withdraw the money , was shocked that I had to turnover $3500 before I could withdraw.
What is it they say about a fool and him money ..
Anyway despite this mammoth challenge I deposited next day another $50 making sure to not select bonus as I didn’t want to get caught in that trap. I had some success again and after 3hrs I had turned over enough money to withdraw $850 .
Great I thought , my withdrawl was pending for days , then finally they cancelled my withdrawal and didn’t put money back into my casino account either.
They looked into the way I was playing the slots and found some irregularities. Like I was playing $5 spins and you should only be playing $1 they said..
But that was my choice I I deposited my own money and not playing with bonus ..
I contacted customer service, no reply , no response and my $850 disappeared from my casino account and nothing transferred to my bank ..
If you actually win anything there is a whole investigation and they will find a way not to pay out.
Joined today. Had 70.99 left in my account and they told me I had zero! Had to go through many different customer service agents and systems to eventually get them to admit it. In addition to this, I am also self excluded at all Microgamming Casinos and they permitted me to deposit 250 pounds.
I won $19500AUD and they would not pay me due to me using my partners card a month previous .we even signed a waiver so I could use our joint account but then started using my own card and they said they would not pay and will not answer me back.loved the site until I tried to withdraw .
I’ve had 2 withdrawal issues, 1st- swift code problems, once rectified after cupl weeks I was told future withdrawals wud be fine as my details were now saved. 2nd- I clicked on my saved account bank number and it appeared fine until a cupl weeks later I still hadnt received funds. The casino told me it had been deposited in someone else’s bsb and contact bank and proceed to cancel it myself. The bank told me its up to the casino to reimburse me my funds, and proceed to cancel it themselves. I notified the casino and they still have not sent me my rightful winnings, that was November last year
GoWild Casino is excellent, playing there for year they are one of the top microgaming casinos today. they have fast payout & very good promos i also pay at their sister casino wild jackpots and i really love both
I really think this one of the worst casinos Where i have played. I dont think customers can win nothing from here. And when you complaint about something, they dont answer nothing. Put your money to some other casino, where you can win something also!
amazing casino! i loved the games here and the support from the employees is just outstanding! i do however wish the game play was a little better. i’ve encountered a couple bugs but nothing major.
best to stay away here also i won 17000 dollars i waited for them to take it out of my account to process and 6 days later still in there they didnt seem to wanna take my money from my account and my own stupidty i lost it all but these are the tactics this casino uses so you lose it all back
you cant withdraw in this casino its impossible i have 1200$ and they tell me i can just withdraw 100$ because i implet a bonus of my deposit and ask for deposit more when i just want my money
Ive been on this site for years -They may give you a few spins but you only get under .50 and the support is very slow and unwilling to give you any free spins or chip.
thats the worst casino they ask for documents to give me the 10 euros bonus..there are hundred other casinos to give my m0ney
This is the best Casino ever. They give a lot of free spins away. The support is more than friendly and I love to play in the Casino Go Wild. I'm staying with Go Wild and hope they stay on line for ever. Thank you Go Wild for the great playhours.
I love to play in the casino Go Wild. The support is great and the E-mail support is fast.
They give a lot of free spins as a gift and keep the customer very happy. I love it.
But only one question…. When I do make a deposit, I most of the time forget to ask the livesupport
for a bonus and free spins. Why is it not possible that Go Wild put the bonus automatic with the depositing. Most of the time I do not get the bonus . Hope to get a answer. Thank you Go Wild.
Regards from Gerda vgwr00349106
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