Won $1100 & have not received my confirmation email now over 24 hours have passed. Spoke to an online agent & it got me no where. Deposited $30 in to my casino account (deposit has never been an issue) until today.. money is gone with no explanation. Spoke to 3 separate online chat agents & they all said the same Copy & Paste msg & closed the chat.
While I do agree that Zodiac Casino gives a good gaming experience, unfortunately that experience can be interrupted with some backend server issues. On numerous occasions their servers would throw errors and the representatives would admit there are technical issues yet there is no message reported to customers that there experience will be impacted. This causes you to spin and the games either spin for long periods or time and/or throw an error saying the server could not complete the…
Nearing the completion of documentation, identify me and stuff like that I got a representative that because I mention the word "pay my bills" followed by acknowledging that this was a typo and I'm borrowing money off my sister, she locked my account and told me I could be 6 months before it's unlocked. What can I do from here? I applied for my withdrawal on the 19th of May and then every time I complete a process something else…
They validated my address, allowed me access to the account teller, accepted my deposit and then shut down my account. I spoke to an agent who told me my account had been closed due to an issue with my location services. As I was typing to ask how to get my deposit back, the chat was shut down and the account log in said it was prohibited. They have been spam texting me for weeks offering bonuses. My internet security…
I finally got the wheel back, but what's the use, you never win anything on it anyways. Since I won my 900 which I got deposited to me with no problems, I have spent another 200 and never even got a feature and no match deposit bonus either. I thought, before I cashed out, that this was an excellent casino, but, now I'm not so sure.
Aw yes I am too waiting for a withdrawal of 2000.00 my first withdrawal of 700.00 was ok I guess .but I'm not sure why it takes so long on other withdrawals. I sent in my identification and still nothing. It's been 1 week.i screenshot a conversation I had with the on line support and sent that along too with my identification..if I dont get my money soon ..I will research a different site and try them .
I had one cashout at 355 and by the time I recurved it, they took off 10% to settle my account. I never got a reciept either. Thumbs up for the games and tournaments. Its the only reason in still there playing. Would like to hear suggestions on better sites. If allowed that is
I love this site. Very fast pay outs usually 3 days. I just put in $50 and won $700 and my cousin won $15,000.00 last month playing a $1 slot machine bonus, he was paid out everything within a week. Also people talking smack about the bonus.... the bonus works great. If you put in $50 and they match it 100% it gives you obviously $100 if you get up to $150 you can withdraw the $100 and they take…
On 5th May I won NZD$220,000 and have received more than 90% of my winnings the last is to come on Monday. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat. My experience taught me to be patient and be positive.
Still waiting on my win. It’s been 28 days for 5000 dollar win. Contact their chat 4 times. Finally ask to speak to someone and they told me they only chat. I’ve been “hung up” on twice. Not sure if I’ll ever see the win. Seriously disappointed!
When i just won $900.00 i withdrew and its been over a week they keep saying i need to submit a bunch of documents and answer a bunch of questions, meanwhile they have all my bank info to take my money out of my account aswell as deposit any winnings. Yet still no money deposited into my account nor pending withdrawl nor in my casino account
I have played and got a decent win and they said my profile needs to be updated so I did sending in my drivers then my cell bill not realizing my cell bill had my old address and that's where the fun began. I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation. No response back so I get into their chat…
Its great the first few time you deposit then after that its just a money grab, 600$ and no free spins on a 1.80 wager..not one or twice but multiple times, first time in played hit a jackpot..then a few weeks later same game, now its been 8 months of playing no jackpot and I only play 1 game on here, take your winnings and run and don't look back
How many days you need to wait to received your money? My girlfriend told me it took 7 days By e transfer . That is too long
I give 5 stars to all Yukon Support Agent... I am using Interac transfer and so far only few minutes, if it takes longer the problem is your bank. Easy to make a withdrawal with a polite Agent to answer your questions. I am a Platinum status here, and make a withdrawal of $7,000, so far no problem at all. Now i am close to Diamond. It's awesome the Management of Casino Rewards. I absolutely recommend to all players online…
I have been waiting 21 days for my withdrawl of 1500. My first big win of 1800 was deposited within 2 days as I sent in my id and utility bill when I withdrew the first time. This second time they said I needed to resubmit id and my utility bill again. So I did and they said it wasn't accepted and asked for my birth certificate. So I sent it. After 4 live chat conversations they said my withdraw…
I started playing here and everything was fine, I got my bonus and wheel spins, then I won $900 and it changed. I received my money just fine then a couple of says later no bonus wheel or matching bonus deposit. I contacted chat line and they said the management had cut me off any bonus or wheel spins. I asked why and they said I had to contact the management. I sent 3 emails and not heard a thing.…
I just won 60,000 pounds. Got my cash transferred in 4 days. No probs.
After 7 days still waiting. Chat tells me they need a copy of my utility bill . That I can expect an email at some point telling me how to send it. Rediculous.
All slots withdrew funds from my bank account that I did not authorize. I have had to send my bank statement 4 times. The say they received them and sent email confirmations but then customer service says not received. I don’t know if I am going to get my money back Their customer service reps are friendly but useless
I deposited more than $2k and win $1,200, when i make a withdrawal asking me to send ID and Utility bill under my name, so i did, but it's not enough, asking me a stamp Bank letter or Statement as a proof of ownership, i told them that i can screenshot all my cards to prove its all under my name but they said they don't accept a screenshot, what the heck. So i called my bank , my bank…
I have played at SlotoCash for years. I have successfully withdrawn winnings without an issue. However, today I found out there’s a dark side to SlotoCash! I deposited 50.00 with a 100% match. This gave me 100.00. The play through was 3000.00+. Once I had met the play through I had ran to up to over 1300.00. I withdrew 1000.00. I then palates the remainder up to 900.00. When I got up this morning my account showed a balance of…
I just signed up for a new account and it wasn't allow me to play games. I got the message that my session times out and i had to sign out and sign back in and I cannot get in touch with a chat agent to trouble shoot my issue. Very disheartening as i just want to try out the Casino. The message is that there are longer than usual wait times. I have been waiting for over half an…
Well I thought because this casino came highly recommended that I wouldn't have any problems ,when I won they did not pay infact they told me I was playing entirely a different game and told that I should have screen shot it .,of course I will never make that mistake again
One negative point is when you play with bonus and real money...as soon you cover the bonus and play with real money the account goes down rapidly...its so easy to see..thats to bad ..Beside that its fun game to play and good staff
Latest Comments