Currently I have been waiting a month for my withdrawal, they keep saying the money hasn’t moved from the casino, or it’s been processed by the payments department. I’ve had to wait a long time on other withdrawals so if you want your money quick do not play with jackpot city.
I banned myself as I don’t like playing online....I deposit and they get their money instantly, I cash out and it takes days with me able to reverse it. When I win I want it now, not in a few days. Anyways while being self excluded they continued to call and harass me with free cash to come back, that’s a low sneaky tactic in my eyes that hits below the belt. Most of all it speaks volumes how a…
Was very worried after reading all the reviews. I won 44k took 1 week after they received my ID but got every last penny.
I was so happy for my winnings 4000 dollars what I didn’t know is I’d never see my winning they gave me the run around no matter which operated I chatted with it was all the same they gave me 3 different sites to send my utility bill it’s been over one month can anything be done
From personal experience Ruby Fortune casino online games is a trusted and legitimate casino. Great staff, love the games. I played I won and they did an excellent job assisting me with my withdrawal. Thanks again, what a great team.
Won 4k... Must admit after reading some of these reviews... I was nervous... But... I had my winnings deposited in my account this morning... It took Thursday- Wednesday... I'm a happy player!!!
Hey Judy, I was wondering if this was resolved? Have cashed out before and never provided documents. Now have $1700 to cash out and they say it was triggered by random to provide proof. Worried to provide the information if it didn’t end well. Thanks!
I going JackpotCity just about three months ago at first it was good fun games I cashed out three good amounts no problem but then I got a new bank card and it went bad I had to get a chat rep to activate my new bank card and he messed it up somehow got my wife’s name on the account and then I had to prove I am who I am I sent three pieces of identification in to…
I live in Canada and after a long time of trying around I finally found a casino that I always like to go back to. Super support and an unbelievable amount of games. The fact that it is "only" licensed in Curacao doesn't bother me at all, because the rest is as it should always be.
I withdrew for the first time from captain cooks and it was a flawless interaction. It didn’t take long and there was no stalling of any kind. Very happy with Captain cooks they do what they say and to read other reviews it was a scary 2 days but totally satisfied.
I would like to thank Tamara from the live help team who helped me with my deposit and conversion rate from Canadian to nz dolars she did not give up on checking my account thoroughly and sorted my issue within half an hour of going in and out of my account and deposits made. Zodiac casino is a good casino i am a very satisfied Customer. Thanks Tamara
If you accept the bonus offers the bonus ties up any winnings until you "play through" some set amount. So although I had $6000 in winnings I wasn't allowed to withdraw a penny until I had "played through" my bonus ...in my case $4000. It took me forever to do this. From now on I'm only going to play with my own money. I have requested a $2000 withdrawal 3 days ago...haven't seen anything yet but comments here encourage me…
I signed in, deposit 70$, nothing in my jackpot account but taken from my bank. Tried another 50$ and taken from my account again !! Live chat is unavailable and I’m out $120. I think I got ripped off
Won $1100 & have not received my confirmation email now over 24 hours have passed. Spoke to an online agent & it got me no where. Deposited $30 in to my casino account (deposit has never been an issue) until today.. money is gone with no explanation. Spoke to 3 separate online chat agents & they all said the same Copy & Paste msg & closed the chat.
While I do agree that Zodiac Casino gives a good gaming experience, unfortunately that experience can be interrupted with some backend server issues. On numerous occasions their servers would throw errors and the representatives would admit there are technical issues yet there is no message reported to customers that there experience will be impacted. This causes you to spin and the games either spin for long periods or time and/or throw an error saying the server could not complete the…
Nearing the completion of documentation, identify me and stuff like that I got a representative that because I mention the word "pay my bills" followed by acknowledging that this was a typo and I'm borrowing money off my sister, she locked my account and told me I could be 6 months before it's unlocked. What can I do from here? I applied for my withdrawal on the 19th of May and then every time I complete a process something else…
They validated my address, allowed me access to the account teller, accepted my deposit and then shut down my account. I spoke to an agent who told me my account had been closed due to an issue with my location services. As I was typing to ask how to get my deposit back, the chat was shut down and the account log in said it was prohibited. They have been spam texting me for weeks offering bonuses. My internet security…
I finally got the wheel back, but what's the use, you never win anything on it anyways. Since I won my 900 which I got deposited to me with no problems, I have spent another 200 and never even got a feature and no match deposit bonus either. I thought, before I cashed out, that this was an excellent casino, but, now I'm not so sure.
Aw yes I am too waiting for a withdrawal of 2000.00 my first withdrawal of 700.00 was ok I guess .but I'm not sure why it takes so long on other withdrawals. I sent in my identification and still nothing. It's been 1 week.i screenshot a conversation I had with the on line support and sent that along too with my identification..if I dont get my money soon ..I will research a different site and try them .
I had one cashout at 355 and by the time I recurved it, they took off 10% to settle my account. I never got a reciept either. Thumbs up for the games and tournaments. Its the only reason in still there playing. Would like to hear suggestions on better sites. If allowed that is
I love this site. Very fast pay outs usually 3 days. I just put in $50 and won $700 and my cousin won $15,000.00 last month playing a $1 slot machine bonus, he was paid out everything within a week. Also people talking smack about the bonus.... the bonus works great. If you put in $50 and they match it 100% it gives you obviously $100 if you get up to $150 you can withdraw the $100 and they take…
On 5th May I won NZD$220,000 and have received more than 90% of my winnings the last is to come on Monday. The team at JackpotCity have been amazing and yes I had to follow up a few times to find out what was happening but they were always willing to help on the chat. My experience taught me to be patient and be positive.
Still waiting on my win. It’s been 28 days for 5000 dollar win. Contact their chat 4 times. Finally ask to speak to someone and they told me they only chat. I’ve been “hung up” on twice. Not sure if I’ll ever see the win. Seriously disappointed!
When i just won $900.00 i withdrew and its been over a week they keep saying i need to submit a bunch of documents and answer a bunch of questions, meanwhile they have all my bank info to take my money out of my account aswell as deposit any winnings. Yet still no money deposited into my account nor pending withdrawl nor in my casino account
I have played and got a decent win and they said my profile needs to be updated so I did sending in my drivers then my cell bill not realizing my cell bill had my old address and that's where the fun began. I provided my explanation the agent said ok that happens type thing and I will be paid out soon and they will contact me after reviewing my explanation. No response back so I get into their chat…
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