Most games glitch, then kick you off. When you are hitting good wins it freezes when you land on something good and doesn't give you the win. When I went to the support page they told me that's gambling and cut me off. I've spent over 10000 on it with not even one free spin. Got told I didn't qualify. I've never had any of these properties with other casino.
Hi Peter Unfortunately the cards that you are trying to withdraw to cannot be withdrawn to right now. Please choose another card or method.
Hi John I can see you opted into that promotion on 16th December after opening the mailer that contained the offer, and deposited $100 the same day. The match bonus was 150% up to 100. The $100 bonus was put into your casino account the same day as the deposit. Unfortunately this bonus is only available to claim once as per the T&Cs at the bottom of the mailer. Cheers
Hi William. You were sent the following email on the same day you posted this complaint: === Our systems have detected that multiple Casino accounts have been created using your PC, email address and/or personal details. Part 5 ('Player's Casino Account') Section 6 of the Casino's Terms and Conditions states as follows; vi. Players may only open and operate a single account. Where a Player is identified with more than one account we reserve the right to suspend these accounts…
I've been a client of Grand Mondial since 2019 at which time I won $37,000 - no problem. I haven't played for a while but now I can't get in. I keep the Province BS. At least 50 times I have done as required but I never get in. I try to chat with a customer rep but it just keeps spinning and nothing happens. It seems that since you no longer use Gigadat the trouble has begun.
I deposited money last weekend and won over 2400 Dollars. I attempted to cash in and now the casino has changed my defaulted password and login information. I tried contacting customer support several times and gave them my email and other info. they asked for. No luck, they took my my money, made it appear that I had won some money....then they changed my Login information.
On January 16 I deposited $200 plus with a bonus of 150% up to $750 on January 17, I won $7100 only allowing to withdraw $6000 I played out the $1100 today is 23rd of January and all I am being told is, my account is under review, and after asking how long my account will be under review, the representative told me it could take a few hours up to 24 hours….. well, that is not true, for I…
I really annoyed at Zodiac casino in relation to the withdrawal system that they use.I ha e €250 in my account and every time I try to withdraw my money they say that they have a problem with the bank process,but they had no problem in taking my deposits,so I tried to use my son's bank card and the same response came back about the bank process.It's in there bank since November and I won the money so I don't…
I deposited $60 CAD on Saturday January 14, 2023 on a Thunderstruck 150% Match Bonus. I have yet to receive the $90 Match Bonus and no response as well to my 3 emails sent to the help desk this past week. The live chat has been of no help. Very disappointed in Grand Mondial customer service.
Hi Peter Redemption of loyalty points is available dependent on a range of factors including deposits, withdrawals, bonuses received and wagering. There is an algorithm that calculates this so support is not able to tell you exactly what you need to do to unlock the redemption of loyalty points, however if you continue to deposit and play with your own money, it will automatically unlock and you will be able to redeem your loyalty points once again. Cheers
Hi Zuzana I see that the card you are trying to withdraw to is unable to currently receive our payment. Please log into your account and choose a different withdrawal method. Once your withdrawal leaves pending it will be processed to the new method chosen. Cheers
Hello I have a problem, casino will not pay my 80Eur withdrawal, it’s been over 1 month now. Always the same answer: Due to a procedural change, our bank is temporarily unable to process your Visa/Mastercard withdrawal and your cashin remains pending. How can i get my money ?
Great games but terrible withdrawal process. I won an alright amount and went through the withdrawal process. Verification of my card was accepted, payment was “successful” but then my money was back on my account. I contacted customer services and was told my card was expired.. of course it is not. I’m no longer able to deposit or withdrawal from this card and I don’t like the idea of using alternative methods.
This casino offers bonuses and matching deposits. I won almost $4000 from my initial deposit of $1500. They refused to pay when I tried to withdraw my initial deposit. They claimed that I had accepted a “matching deposit” from them and forced me to “playthrough” because they claimed I accepted their offer. I was told that I had to keep playing up to and including $84,000 before I met their playthrough requirement. When I complained they imposed a self-exclusion on…
I have made 3 withdrawals in total I received the first amount back in 2021 and have never received the funds for the last 2 due to “no evidence of owning the debit card and no proof of ID”. This has been sent in multiply times by myself and my bank. If this was the case where did my proof of ID and account number proof go from when I withdrew the first amount? All evidence I have submitted since…
Hi Brent The sign up bonus for Captain Cooks Casino is 100 spins on first deposit of $5 plus up to $475 bonus on next 4 deposits. I can see the free spins were credited to your account twice - once on your deposit and once when you contacted support to tell them you did not receive them. On that occasion, support told you that you have 2 accounts at Captain Cooks and are logging into the wrong account, which…
I saw the promotion deal for 100 free spins and $475 bonus dollars all you have to do is deposit $5 I gave them $50 dollars. I’ve never seen my $50 again and they never gave me my free spins and I’ve emailed and emailed. They say oh click the link below your money is waiting for you. Looks like you guys are doing a lot of scamming people by the reviews I’m reading.
I tried to explain to customer service that they had withdrew from my account twice when I deposited once. The tried to blame me and say I had deposited twice even though both deposits were done seconds apart. Then when I was pleading my case they cut off the chat. When I deposited once it declined but still took the money from my account. I had to get bank statements to show they had taken it out. They weren't good…
Hi there I see 2 deposits of $50 on your account on 6th January plus a few for $60 in January too. Perhaps you can be specific about which deposit did not reach your account?
They took my deposit from the bank and i got no credit rip me of for 50.00 dollars , Got no reply form help, just a bot? Set emails no reply , dont trust this site!
Unfortunately our staff is unable to keep up with the volume of chats coming in, so we have bots looking after simple enquiries. If you require help with something that a bot cannot answer and you are unable to be transferred to a rep, please submit your email address here with your issue so I can look into the problem.
Hi Kerri The $4000 rule applies because you won a substantial amount above your total deposits at Casino Rewards. https://yukongold.casino/en/terms/ 14. Payments and Winnings ii. Payment of Winnings and Withdrawals i. Players who win a sum substantially greater than their total purchases across all Casino Rewards partner casinos will only be able to withdraw their winnings at a sum of maximal $4000 per week. However, due to various business considerations Yukon Gold Casino may in its sole discretion increase or…
Actually they are allowed to do send $9,999.00 each day.. thats how mine worked when I won $57,000..Dont know why they are sending such small amounts to you
Yukon gold casino was great in the beginning .. I used to get cash bonuses regularly but since I have been at platinum level , I get absolutely nothing and when I ask for a bonus on the live chat.. I get 6 free spins wow how generous. At one time a person could chat with a live agent now all bots.. unless the live agents are posing as bots.. anyway Iam fed up with them.
They give you the run around and keep putting back in to your account so you have to spend it. They say live chat. Well it's not. They have robots that answer and they don't understand anything so you get nowhere when you try to complain.
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