JackpotCity Casino
3.8/5
Very Good
For more than 20 years, JackpotCity has not only offered a variety of slots and casino games including video poker and scratch cards, but also a number of benefits and promotions for their loyal members. The site allows users to navigate through all the sections easily from the home page with its flamboyant decorations of the most notable buildings in the world – all in one same place: JackpotCity.
As visitors scroll down the main menu, they will find different progressive jackpots from slots as well as animated trailers of the best titles. They will also get familiar with the casino’s offerings which includes live table games, trusted banking methods and quick links that take players to different sections of the site with just one click. Other casino features worth mentioning are its exclusive 24/7 support and FAQ site, the JackpotCity blog with the latest casino news and the different language options.
JackpotCity casino owns a Malta Gaming Authorities (MGA) license and certified by eCOGRA, an independent testing agency aims to ensure a safe and fun environment for players since 1998. With more than 500 games which can also be played on mobile devices and with millions of dollars up for grabs, JackpotCity is a solid option for committed bettors.
One of the main reasons why online players choose JackpotCity is thanks to its variety of bonuses and promotions. As with many other online casino sites, new members will be able to redeem a Welcome Bonus that rewards them for their first deposit into their account. In this case, a bigger bonus can be claimed for free in the form of 4 different deposit bonus – each for their first four deposits at the casino.
At the time of writing, players who make their very first deposit by using any banking method will double their initial amount with the each one of the four 100% match bonuses that give them more playtime as well as chances to win! Another advantage of this particular promotion is its low minimum deposit and immediate claiming time that allows players to enjoy their favorite game right away. All offers must be claimed within 7 days after registering the amount.
In terms of promotions, it just takes one initial deposit for newbies to redeem the first Welcome Bonus that duplicates their funds and adds 100 free spins so they can try out all the top-notch slots available at the casino. Promotions are divided into 3 main categories as follow:
Other exclusive promotions for regular players include a Daily Deal whose reward amount is based on their gameplay and changed from day to day. Because of its variance in the bonus amount, players are encouraged to come back regularly to check what promotions are available every day. Additionally, bettors can take a spin on the Bonus Wheel in order to collect amazing prizes in the form of free spins, cashback offers and more.
Perhaps the most seek-after aspect of JackpotCity casino is its collection of hundreds of original slots and other table games which can be accessed easily after signing up with an account. More than playing for mere entertainment, online casino aficionados can also wager on their favorite titles for a chance to hit any of the large jackpots available: whether they are looking to relax with a free game or playing the chance of winning big payouts, JackpotCity members are unrestrictive on how they want to play.
Members have at their disposal a large variety of titles powered by Microgaming, one of the biggest and most recognized providers in online gaming. Its advanced software also allows players to access their favorite titles via mobile devices such as iOS, Android, Windows or Blackberry smartphones or tablets.
The most popular slot titles at Jackpot City include ‘9 Masks of Fire’, ‘Avalon II’, ‘Book of Atem’, ‘African Quest’, ‘Book of Oz’ and ‘Wheel of Wishes’ – all of which pay out generous rewards while bettors immerse themselves in the game’s story and plots. Additionally, these modern slots feature realistic graphics and sound effects that characterize them above other less stylish online casinos.
Bettors with a taste of the more classic casino table games can also take part against live dealers, where they can experience the thrill of being successful against a real person in baccarat, roulette and blackjack. Moreover, the chat button allows players to interact with the dealers and other players at the table to make it more fun.
JackpotCity puts at their members’ disposal a list of trusted banking methods that use the latest SSL (Secure Sockets Layer) encryption technology to ensure all funds transactions are safe within the site.
Options for both deposits and withdrawals include Skrill, MasterCard, Visa, Interac, iDebit, Trustly and Neteller. While deposits are almost immediately processed for members to start playing their desired casino games, withdrawals might take a bit longer depending on the payment method selected.
Jackpot City players can reach out for help in different ways within the site. First, members are advised to click on the FAQ guide where they will find the most common questions among users including bonuses, banking methods and much more. Then, if they can’t find their solution, they can choose one of these 2 options:
Live chat: By clicking on the “Live Chat” button at the end of each section of the site, members will get in touch with a real-life representative who will try to solve all issues in real time.
Email support: If players can’t find a way to solve their problems through live chat, or don’t mind waiting a day or two for their solution, they can also reach out via email.
With JackpotCity Casino, players from all over the world can join the fun and play for the chance to hit the immense jackpot that’s always featured at the home page. Additionally, the site is available in many different languages which allows a more personalized experience for everyone as they play their favorite slots and table games available at the casino.
Not only that, but the site also features an array of promotions and safe banking methods that will ensure the satisfaction of all players who sign up for an account. Moreover, members can also find entertainment while reading the JackpotCity Blog which features tips and tricks on how to make the most out of their casino experience.
Please note: New JackpotCity Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
JackpotCity Casino Player Comments
Won $300 so I made a withdrawal, next day go to check the status of it and I can’t get on my account. The chat people tell me my accounts been closed by management but my withdrawal was still going through. Never got the withdrawal so I kept asking the chat people and finally one tells me the withdrawal went to an outstanding balance on an account that was in my name. I never made any other account or any withdrawal that was outstanding. But they won’t even let me talk to management or anyone who can help me or let me explain my situation. It’s been over a month and I keep trying but I cannot get in any contact with anyone who can help me, just the useless people on the live chat.
I like this site I like the games I’ve won really big a few times once 8000 once 3500 other smaller wins 500, 300, 600.
I have to use etransfer its my only option
What a let down it is at least once a week it will disappear then they want a CA code. Well the bank only gives you half the code so you have to call the bank get the full code. I’ve yet to receive one missing transfer back because then they claimed they had the wrong email yet they sent the message to my email
So I’ve been taking it because I love the site so much but now it’s been 3 days and every transfer has disappeared
I won 2500 and I cashed out. They sent me a message 3 days later said I owed them a cashback money of 1450. With no proof or explanation. They sent me a deposit of 1050 a few days later but they closed my account. I messaged and asked them why they closed my account. Plus I asked for proof why I had 1450 of chargebacks when I used was email transfers. They said they would send me proof and escalated my request but didn’t send nothing. Fricken scammers. So I lost out on 1450, plus all the money I put in all year. All the donations, I put in towards this casino to pass time during this pendemic. Why are casinos like this still allowed to be in business in canada.
Very disappointing. Games jerk, speeds up, slows down, jumps in & out of games in the middle of playing them, this is a regular occurrence the moment you sign up & through out playing the games.
Customer support have no answers wants me to take a picture when it happens. Told them not willing to deposit more money just to take a picture. If they don’t know why it is happening why would seeing a picture help. ( “error occurred, hit ok button) hit ok button then it goes back to game, then it happens again, this can pop up 4 to 5 times in one game. I finally gave up and cancelled my account with them when I got absolutely nowhere with these problems.
After taking several thousand dollars from me, I finally won some, and the tried to withdrawal my funds (over 1600$). And I have hit a brick wall, I cannot get my money back, have given them documents to verify my account, and still nothing. Very disappointed in this online casino. Do not waste your money, as if you do happen to win, good luck claiming your prize
I’ve had Jackpot City for 2 years now I’ve put in just over 26000.00 since then and have only cashed out just over 6000.00 need I say more? They have loyalty points you can earn but reset you to the last level you were at every month which is unfair because it says every 60 days. They give you the option to reverse withdrawal for so long you just end up reversing it and then I have never won doing this ever, so don’t fall for it. All in all I’m pretty fed up with this site and will likely switch to something else.
I’ve been playing a few months now. Had a few wins.. Allways recieve money I withdraw.. Never had an issue.. Also chat team veey friendly and helpful.. I rate 5 stars
Every time I have tried to deposit via Interac e-transfer it does not go thru. Then I have to Trace my deposit, upload proof that they took my money!?! I always get my $$ back…
3-5 days later! so, the option is load MORE $$ via another method, or wait to get $ credited back to bank, and re-deposit it. It’s a huge piss off because otherwise it’s a decent casino. I have won a decent amount (deposit $10.. withdraw $300) I have never won big … but I have also never wagered big. All in all, I do like Jackpotcity, however be warned… unless you want to “save some $for a few days” while its tied up in confirmation and reimbursement.. do not at all ever use the etransfer deposit option!
I’m having the same issue and it’s so frustrating! Had no problems for weeks then all of a sudden every deposit is a problem. Can’t get any real answers from support as to why either. I have had a few bigger wins and no issues with payouts so no idea why all the issues now. Ugh!
My first time playing any online casino was with Jackpot city last week. I deposited $1,000 and after playing, I ended up winning $11,168. I was very excited but a bit apprehensive, as I wasn’t sure if this was legit. I decided to read reviews and my stomach was in knots as I then came to the realization that I may never get my winnings and I have possible just lost $1,000 of my own money because all of the reviews I have read are sooo bad! Well, I won on a Thursday evening and 3 business days later (the following Wednesday morning) there was $9999 deposited into my bank account via etransfer. They said I have an etransfer limit so I will see if I get the remainder of my winnings but I am very pleased! The support chat was very kind and helpful. Due to this smooth transaction I will continue to play with them.
Have been using site for a long time. Deposited monies via Interact on Mar 12/21. Still not credited to account. Live chatted several times and keep getting different excuses and time delays. Finally told Banking Dept does not work weekends so can not resolve until at least 15th. Took my money yet I can not play. They confirmed money was received. Will I ever get the money? Will I be compensated? There is a chance I would have won the last 2 days but now I will never know. Recommend not to deposit money on weekends if they do not work.
I have been playing for around six months now and I wanna couple times and they want it all my documents so I sent them they paid me out after two weeks of $800 and now I want again $500 and they locked me out I talked to live chat and they said I requested to be locked out and I did not request to be locked out and I kept saying I’m sorry all I wanted to do was change my password and they kept saying as per your request you’ve been locked out you cannot pay for one month and I said can I please speak to somebody because I never once did that and they said the manager will tell you the same thing you’ve been blocked out and cannot pay for one month these people are a scam they will not pay you and if you start to win they just lock you out for no reason
I withdrew $1200 on 12/02/21 & have been live chatting every day since. Was told 2 days ago that my winnings have been confiscated because of card/player mismatch. I’ve been using my husband’s debit card since registration in 2018. Rule change in January 2021 means I’m not entitled to winnings. Live chat consultant said I will get a refund for funds deposited within 2-8 days from 1/3/21. It’s back with operations department & they can’t tell me the amount or exactly when I’ll get it. I’m not holding my breath like I did waiting for $1200 I’ll never get. I’ve put in 10x more in than I’ve ever taken out. Seems like there’s always a delay or an excuse when it comes to pay outs. Player beware & read the fine print as rules are prone to change, without notice.
I have submitted all of my identification like requested several times. It is over a month and I still have not received any of my winnings. I even received confirmation that they would be processed this week. When I went on live chat to ask what the delay was I was told my winning were being held again. I feel frustrated and disappointed as of today I the impression I have is that this is just a scam. Hoping I’m wrong as it was fun to think I won something, I shouldn’t be gambling anyway.
I have been waiting 2 weeks for my withdrawal. It is 8500, i chat everyday and get a different answer. At the end of every conversation i get told dont worry you will get your money. Well i am beginning to think that wont happen and i would really like it.
I made a withdrawal of R500 and they said it wil b deposited within 4 business days but its been two weeks already still nothing. The live chat ain’t working, you never get response, yhey don’t respond to their emails.
I won $3000 the end of Dec. I withdrew the money and they said they needed verification of who I was before I was paid out. I sent the info. Still have not been paid out and it has been over a month. I can’t even connect with live chat…it doesn’t work. no way to get in touch with anyone. I spent almost $800 of my own money
Well I signed up because I checked first to make sure they had Keno, which numerous sources said that they did, they even mention keno on their own website. After signing up and depositing $20 I try to search for keno and there is nothing. So I go in to online chat and am first told that I may have to try using different browsers, apparently chrome doesn’t allow you to play keno or something like that. Tried a couple browsers and nothing. Then I was told that it could be due to fake websites. They finally figured out that the game has been removed even though if you search jackpotcity keno you will definitely be led to believe they have several keno games. Now, trying to get my money back was a whole other hassle. First of all if you deposit $40 and decide you don’t wish to play because they don’t have the games they advertised you will be out of luck because no matter what you deposit you can’t get your money back until your balance reaches $50. So I found out that if I deposit more money I will then be able to take my money back. They had to remove the $20 bonus I had received first and after they did that I for some strange reason was no longer able to deposit any money at all. It said it was a bank error but that is not the case. I have a feeling once they found out I was unhappy with being deceived and wanted my money back they did something that wouldn’t allow me to deposit more money so I could then withdrawal it. I was told to contact my bank, after already spending a half hour in live chat trying to get my money back. Not a very good experience with this BS company.
I had 2 separate deposits through etransfer leave my Bank account but not be deposited to my jackpotcity account… now I have been trying to be refunded that money for 6 weeks. I have sent my bank statements, deposit reference numbers and all the details they have asked for. Every Time I try to have it rectified or get an answer it’s a different story. One day it’s 24 hours to have a response then 48, then 7 days then 7 business days and now I am told a minimum of 7 days with not maximum. I have documented all of my chats and promises and when I request to be connected with one of the 5 customer service representatives through chat they are not available, very frustrating and disappointing.
I still had 1 more 100% bonus match got an email to do a deposit so I did and it never honored the match. Contacted online chat and he said nothing he could do. They are on Malta so beware Canadians this one is NOT worth even $20 bucks!
Won 200 on a game last month but wasn’t credited to my account. Chat says I didn’t and referred me to my play history, win wasn’t there. she asked if I had a picture of my win. I should have seen that for the red flag it was. Nice way to say sorry your SOL for not having photo proof. So I thought well a malfunction so I deposited money today to play , never showed up in my account. Chat says wait 4 to 5 hours, that’s not what it says on the banking screen. They tell me they can see my deposit but its “Interacts fault,” you can’t see a deposit until its accepted, I am on the phone with bank and they can see it was accepted as well.So I want my money back, then they say wait 3 business days if not returned chat us up again. I am grateful that I just discovered this site and went very slow has opposed to my normal jumping in with both feet. I am only into them about a grand in a few weeks , I chose to go slow to test the waters so to speak. I won’t be swimming there anymore. On a positive note their demo games play really really well, your always up on those, lots of bonuses and free spins. lol