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I have been a gambler who spends a lot in this casino for many months, more than 10,000k. I have had several winnings of € 2400 € 1000 etc … For more than a year I tried to withdraw money, and they have always given me one excuse or another, but they return the money to my gaming account and they will not let me withdraw it. His last excuse was that the bank rejected the transfer. This last weeks I returned to play, I spent more than 2,000 and won 400. Tired of this caasino, I decided to withdraw the 400 and close my account, I have been since last Thursday that the money is returned to my account, they tell me that SKRILL is not a valid retirement goal for Spain (where does it put it?) Than the same with Neteller. Now I make the withdrawal by transfer and they say that the bank details are incorrect (I already checked and they are fine) The same they did to me with 2400 euros 2 months ago. Loos returned to my account more than 5 times pushing me to play and without wanting to transfer the money. But my account is correct, my bank is operating normally.
I want my money, I speak through the chat I ask for a person in charge and they tell me that there is none, I ask for the finance department and that there is no contact with them.
The welcome and deposit bonuses when you first sign up are not for every country so there really isn’t a bonus for most people coming to play here. Other than that it’s ok but every other casino you can get some type of bonus when you start.
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