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I recently played on the casino and won but my withdrawal was sent to my customer number and not my bank account number. Normally if your details are incorrect your money should bounce back into your account but this was not the case. The casino said that the money was accepted but we have not got the withdrawal as yet
Here is a Casitsu Casino representative,
We would like to notify you and all visitors to this source. We see in the system that you have requested a withdrawal of funds, but you have provided incorrect payment details. Since your withdrawal request has been approved, it has taken time for the finance department to issue a refund.
On May 17, your funds were successfully returned to your player account, and your new withdrawal request was successfully completed.
Thank you for your patience and understanding:)
Casitsu Ninjas Team
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If requested by the Casino, please forward my details for the sole purpose of processing this issue. I made sure that the name and email address match those in my casino account.