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Player comments on Cool Cat Casino


360 comments

Nick Colaric on July 15, 2017. Reply

Over 3 months ago I finally won! Great news, or so I thought. Well before my withdrawl I submitted all paperwork and information needed to withdrawl if I ever won. I was notified 1 1/2 weeks later they had no paperwork. I re-submitted all necessary all paper work, drivers license, copy of any or all credit cards used, electric bill, and bank statement, authorization form. After another moth of endless calls and e mails, I have heard it all. Never received paperwork, paperwork incomplete, I faxed and e mailed no less than 8 times all my information. Finally, over six weeks ago I was approved for a much lower amount than I was due as I was playing only on my money, used no bonus, or special code, just deposited my money. I was due 1,800.00 and I’m getting (1,204.00)supposedly. So the whole process has been over 3 months and I refuse to play. I have deposited thousands of dollars, which comes out of my account in 2 seconds, but to not get what you are entitled to is a discrace. Worst experience ever. I have been given the run around long enough. What a horrible way to do a customer you call a VIP. And they say 24/7 customer support??? That’s a joke it always goes to a voice mail.

Terrance Smith on June 11, 2017. Reply

I chatted with an agent at coolcat/planet 7 was told that my money was in finance office. She told me it may take a few more months but i will get paid. Funny it took them only a few seconds to take my money…

Terrance C Smith on April 28, 2017. Reply

Won about $300. Dollars on April 15th, the requested verification documents which I sent. I also sent several emails of which I got a reply , they assigned a ticket number and would respond within 24 hours ….which they never did.
Chatted with an agent he told me that I sent documents to the wrong email address, it was the address that was on the verification form. So I re-sent 3 times…
I doubt I will ever see my winnings I’m just thankful that I did not have to invest a lot of money to find this out. Stay away from this casino instead try Lincoln , Slots Capital , winaday or Slot land they always pay and pay quickly.

Heidi on April 5, 2017. Reply

I’m very concerned now whether I will ever get my money after reading everyone’s comments here. I did a withdrawal on 3/23 for just under $1,000 and it is still sitting in pending status. I contacted them yesterday to ask why it had not been processed and was still sitting in my account and they told me it was because they were missing paperwork. They told me that they sent me an email several days before, but I have not ever received an email from them. So the agent confirmed the additional paperwork I needed to provide in order to “approve and process” my withdrawal so I supplied it. It’s several days later and I still have not even received an acknowledgement that they have received the paperwork and when I try to use the live chat, nobody answers. This is ridiculous and I am concerned if they are going to disappear off the map before I get my money. Four months and up to process withdrawals is completely unacceptable and the communication and customer service are awful. I will never play there again.

daniel glover on April 25, 2017. Reply

U will get it sooner or later there just very slow :( hang in there

Sean Seits on March 11, 2017. Reply

Been waiting since late Nov for my withdrawal requests, which had to be split into 4 since the limit is 2500 per. After sending all documentation 6 different times since given the run around of send it here, oh send it to this email, oh no send it here since we moved, etc… Have been told it’s been escalated between 15-30 times now, which you’ll learn they’ll apply to each department – so review dept escalations, oh then it moves to finance which is a black hole and will stahl unless you get it escalated, oh and then processing department, and so on. The most recent line was that everything is now delayed due to their CFO having a heart attack since they are sooooo busy paying out money. Nearing 5 months now, and have to chase them down 2-3x each week and have a list of 18 names that I’ve been through.

Jill on March 25, 2017. Reply

I have been waiting on two withdrawal requests (total $4000) since August 2016. I contact them twice a week – most of the time I don’t get a reply or response of any kind. At one point they had me re-do all my authorization paperwork again – to no avail. Still waiting and still getting no response. I had been a member for many years and payouts were prompt and hassle-free. Clearly something has changed!

gloria davis on April 28, 2017. Reply

Have you received your money yet? I am not really worried about my withdrawal as I
am getting the same run around

Janice Nesbit on June 26, 2017.

I have been trying to get my payouts since March 2017, been getting stonewalled also…. been expedited numerous times to their processor. fun games but don’t expect to actually receive winnings. I found another site and won and had the funds within 2 months.

chuck trollinger on March 7, 2017. Reply

I agree, I won $800 and requested withdrawal in October 2016, still waiting. Same old run around waiting on processor , and its been escalated several times.

Norman A. Blowers on February 27, 2017. Reply

I’ve played at CoolCat for years and received payouts with no problem until this last one – I was approved for a withdrawal of $2169 on Jan 4th and have been trying to find anyone who could tell me where it is. I’ve been told, 3 times now, that it was escalated (whatever that means) and it finally was on 2/7, after the chat operator told me that I hadn’t been told more than once, I’ve been told it was in the “final stages” of processing several times when it had, apparently, not gone anywhere. I was recently told, very bluntly, that it would only be paid out by check even though it’s been by wire for a long time. Today I was told it would be re-escalated and “should” go to the processor shortly.

regina jenks on February 24, 2017. Reply

Waiting for $1100 pay out since feb 2 sent all paper work did play through , the only email I can get from them is the automated a customer service rep will contact you within 1 business day . Still no contact.

regina on April 14, 2017. Reply

4/13 received email from processing stating documents complete after sending 3x , no word on payout.

regina on April 29, 2017. Reply

Still nothing Ive emailed several times no one ever comes to chat or answers phone , I don’t even get the auto email reply most of the time now.

kay on February 22, 2017. Reply

Had a withdrawal approved 24th DEC 2016 for $1442 and $150, escalated JAN 13 Still no money? Same thing happened a year ago and it took over two months to get paid. Gave them another try because I like their games but now again…no payout for almost two months. If you play here expect to wait for your payout. Want quick payout try Slots LV or Ignition Casino. One week payout max.

kay on April 9, 2017. Reply

Finally got my payout on April6th from DEC 24th. They still owe me $150.

Miserable trying to get paid on February 20, 2017. Reply

I have been playing and have two pending withdrawals – have been waiting since dec 27th and keep telling me it is coming – wire is choice bc supposed to be fast.
The REAL gamble here is whether you will ever get what you win… thus , why play here

Guy Riley on February 13, 2017. Reply

I received a check in mid December for over $1000. It was a hassle to receive and a headache of emails and chats and such. I then played several thousand dollars and I won over $2000, basically breaking even. Never received a check even though it was supposedly escalated. It has now been over 2 months.Now you cant even get in touch with them.

Linda Smith on February 6, 2017. Reply

I too cashed out $1000 and $400 on the same day .This was Nov.14th 2016 faxed all documents was approved on Nov.15th 2016 and yet to get anything .Have faxed them numerous times and yet to get anything.

Nate truax on January 9, 2017. Reply

I signed up with a promised 1,000% bonus and when I deposited $35, guess what I got.. $35. When I wrote an email to them to ask why, I received an email back stating that I would be granted a $50 chip on the house for my inconvenience. No 1,000% bonus, but I was willing to take it. What other choices did I have? I promptly entered the bonus code and the site said that my account was excluded from the free $50 chip promotion. Tried calling got nothing. Emailed several times and always got the same response with the same tracking number.

Espen Hæhre on December 30, 2016. Reply

First and only place I won a nice amount while playing for free. :)

Cindy Hoagland on December 1, 2016. Reply

August of this year i hit for 9 grand and guess what…havent seen a dime…all the info they requested was sent 5 times..approval was granted..and still nothing…i bothered them so much that they banned me from playing on all sites.

Jody on January 14, 2017. Reply

I was sent a email saying that my VIP status was upgraded and that I would receive faster payouts. Well I requested a $1000 withdrawal on November 30th and still haven’t received anything. They keep telling me that FedEx hasn’t sent out a tracking number for it yet but everyone knows that as soon as FedEx receives something it gets a tracking number. So after telling me this lie so many times they finally tell me that the processing center that they send the money to reaches a limit and can only process so much money at a time, then they have to wait before they can process more. So i asked them why would they tell me i would get faster payouts if they can’t even guarantee that because of their processing center and of course they had no answer for that.

Mandy Patchin on April 6, 2017. Reply

Did you get your money yet?

David Giambastiani on November 8, 2016. Reply

I won around $3000,00 on cool cat, requested a withdrawl and it was taking so long i canceled it and played some more after it was down to 1000 i decided to withdraw and not let them take it all back. They were 15 days just to approve it the another two weeks to pay, WELLthats if your information is correct (banking) I was asked no less than FOUR times for my info three times it was correct,

The fourth tim i switched the swift code N3 instead of 3N and it failed .
now they sy they have to start the process all over again.. its amazing how transparent they are. DONT patronize this casino unless your appetite includes frustration and angst. i will update if and when the cough up.

Mandy Patchin on April 6, 2017. Reply

Did you ever get this?

Amy on October 27, 2016. Reply

I have been waiting since August 18 for my check of just $250.00 from cool cat. I have called and tried live chat, both no one answers. I finally got a response from email saying I would hear back from a representative within 1 business day. They even gave me a reference number. I waited 10 days before emailing them back and immediately I got the same response with the same reference number. I don’t think there is anybody there!!

Jill on November 12, 2016. Reply

I too have been waiting months for two separate withdrawal requests. I have emailed multiple times – one semi-literate response saying that I would hear back within 7 days – that was a month and half ago.

Used to be a good casino – years ago – now I won’t ever go back.

John Mason on October 22, 2016. Reply

Hello. All of the sites this company owns seem to be shut down. No chat, no telephone answer. Been waiting 3 months for withdrawal. Looks like they pulled the plug for now.

Diane Arndt on October 16, 2016. Reply

Coolcat Casino is the most honest casino I’ve played at. It takes awhile to get paid. But I got the 2,200.00 I won and check was good. Diane

louis on November 11, 2016. Reply

Hey did you really get paid?

J. PATTERSON on October 7, 2016. Reply

I’m still waiting for $1115.00 and it’s been almost 2 monthes..emailed with wondering why so long when terms and conditions say total 25 days for everything…no response back…quick to take your money but monthes to get your winnings..this is the 2nd time I’ve waited this long..will be looking someplace else to have fun..

Diane Arndt on October 16, 2016. Reply

Gave them another month you will get it. I did. Diane

Matthew Ceddia on September 10, 2016. Reply

Has anyone been able to cashout at coolcat on these 1 x playthrough deals??

it looks like they dont pay…. who can confirm ??

mittins on September 18, 2016. Reply

I got paid it took three and a half weeks But i did get my $3,000

mm on October 6, 2016. Reply

i’ve been waiting 2 months, and nothing. cant even get a fed ex tracking number

dd on November 16, 2016. Reply

I’ve been waiting since August, with numerous Live Chats, emails, and calls (basically listening to music), except once I got thru, but it was Sunday morning and of course nothing could be done, but I was told the matter will be “escalated” which means nothing because I still haven’t received my $$$.

Georgia Bostwick on August 17, 2016. Reply

I loved playing at Cool Cat. Was my favorite. They don’t have a problem taking my deposits. I tried to withdrawal $1500.00. Sent all the documentation they asked for and, was denied. So I spent a few days spending it. Low and behold I get an email after they see I spent it telling me I could have the money. Now I’m not allowed to even play there or their sister sites.

Be fair on August 14, 2016. Reply

I have been waiting almost 3 months for 315.00 $ I won 500 but they have to deduct the bonus so that leaves me with $315 however they told me that I deposited another deposit using a different bonus and had a few dollars more than I was supposed to therefore they deducted $340 from the 500 that they owed me!! Makes no sense!! When you send a live chat they talk to you for about five minutes and then that’s it they ignore you and don’t respond to any more of your questions.

Sharon Lindsay on August 4, 2016. Reply

I requested a payout of $2,000 on June 23, 2016 via bank wire which, according to Cool Cat’s own websit, states this is the fastest way. I supplied all the required documents and they confirmed receipt of such documents. My payout was reviewed and authorized and I have still not received it.

I was told it had been sent to a third party for distribution since they were not a bank. It has been way too long! This was my first online casino and I loved it….. until now!

Jeff O'Neil on July 26, 2016. Reply

i really love playing at cool cat. im new to online gaming and ive played at a handful of casinos and this is my favorite so far. payouts are quick, support staff is really helfpul especially for a new person, and i really love the game selection. i highly reco!!


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