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I have been waiting over 7 weeks my withdrawal of 7373 euros since Jan 28, 2022. I did not use bonus and I sent all required documents multiple times. The customer service keep repeating the same on their emails that I have to be patience and relevance team will look at my case and contact me. My withdrawal is still pending and nobody is contacting me. Other players are posting similar claims online. I am VIP member and high roller but that doesn´t matter if you win.
Great casino but taking long time to cash out after being verified hopefully this gets resolved quickly
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