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One comment on Wild Tornado Casino

JJ on June 1, 2021. Reply

Deposited a $20 neosurf and 5 days later it was still pending.. They told me it was a technical fault and were working on getting it fixed.. I then got told it was a neosurf issue and they were waiting to here back from them.. I provided screenshots of voucher as proof neosurf had activated my voucher.. They just kept telling me to be patient and wait.. I never got my $20 neosurf and i chose to close my account as i was just being lied to constantly..

My personal manager Nataly was supposed to add between 100-200 spins to my account each monday as per a deal between myself and management because of the amount of money i was and had deposited over a period of time.. So monday comes and nataly tells me that offer was last weeks offer and i can only do 55 spins..Each spin was supposed to be worth $1.. So go to play spins and 50c spins instead of $1 and so she reneged on deal.
I was left waiting up to 18 hrs for a reply from her and this happened several times. Customer service via email are a joke and just keep mucking you around and don’t care for you or your issue. There favorite saying is ” please just be patient and wait “.
As to the lucky bonus… I was on 96% complete level 6 one minute and the next i was down to 86%..next day dropped again to 76%.. When i contacted games hall chat i was asked to provide evidence and i did just that.. “Nothing wrong from our side ” was there response. Games hall chat said she’d pass it on for me to get looked at and they’d contact me when they were done looking at it.. So when i spoke to her the next day she hadn’t passed it on and asked me to submit proof again and when i told her I’d already provided proof to her last night she replied ” oh i deleted that chat ” .

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