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Player comments on Casino Del Rio


11 comments

JamesCurry15 on June 8, 2015. Reply

Def don’t come to play here. I’m still waiting for my money to come in and it’s been 2 weeks!

Support staff offers nothing in terms of real help and all you end up doing is waiting and you don’t end up playing nearly as much here because you never know when you’ll be able to cash out. The bonuses here are just ok and even then, you can’t use them for any table games. Most bonuses here are spins and to do with slots

Stay away

Chere Seymour-Smith on May 25, 2015. Reply

This casino is one of the worst online casinos I have ever played at, I received a bonus of R750 and I won over R40 000 I was told I need to wager R31500 and after doing this I still could not make a withdrawal. When I queried this was told I still need to wager so in actual fact I will never be able to draw my winnings as the wagering just keeps going up. Will not deposit at this casino again.

Izabel on December 30, 2014. Reply

I would strongly advise against this site, they are thieves. I had played on here for a couple of years and one day while playing a game I hit a bonus. The game crashed during the bonus, when I contacted online support they suggest I log out and log back in. I did just that. When I logged back in to my horror my balance was $100.00 lower. Money had magically disappeared from my account. When I insisted they check my history the insisted that I had been playing offline, This was not the case. I was straight up robbed. To add insult to injury I never was able to cash in on the bonus that had crashed because tech support was unable to restore it. I do not trust this casino . I believe that in the event that you win a large sum of money they can at any moment suggest that it was not recorded on their system. That’s what happened to me. The $100 was a piddly amount of money but the principal was astronomical. If you play here just know that when they offer you a bonus they forget to tell you that in order to withdraw you need to wager the bonus and deposit 12 times. So in other words if you deposit $200 they’ll give you a 50% bonus of $100….. Great , right ? No not really , because in order for you to make any kind of withdrawl you need to wager $3600.00…… hahaha . So many other super legit sites you really don’t want to deal with this one.

Barry Earley on June 26, 2012. Reply

This casino is a disgrace, I originally tried to deposit with my credit card which was declined; as soon as they saw me trying to make a deposit the operators were all over me offering different bonuses, in the end I was given a 200% bonus for my deposit and over €100 "free" on top. Unfortunately after wagering close to €3k I was still ineligable to make a withdrawal as the money I had been wagering was "bonus money". I had already asked numerous questions to the operators but it was of course all lies. Do NOT depsoit any money with this site you will never see it again and their customer service after the money dries up is a disgrace. Whilst I was discussing my issues with the operator at the time I was told they had another fantastic bonus offer "just for me, but please be aware that I didnt have to deposit". A disgraceful disgusting site.

Slaven on February 21, 2008. Reply

I play in Casino del Rio since about 2 years and i find it to be a good casino. I never had problems cashing out and the bonus system is very good too. The only negative thing is waiting 4 business days before a cashout is processed, but that is the case in every playtech casino. The support is very helpful too. As long as Casino del Rio continues this way, I will remain a loyal player there.

Alex on August 29, 2007. Reply

Worst casino ever. I deposited 300$ they gave me 100$ bonus.I won 2000$ playing roulette.When i wanted to withdraw the money they took all my money and told me that i played the bonus at roulette.

mamoon on January 5, 2007. Reply

Never make a mistake and play at this casino. I chatted live with an operator before depositing any money, and he offered me a 225% matchup bonus by usung Alternative Methods (no checks or debit cards). Before accepting his offer, I asked him about wagering requirements, and he said, “8 times bonus plus deposit, which would amount to $2800.” I asked him if the bonus is cashable after wagering requirements, and he replied, “yes, it is withdrawable”. I accepted the offer and deposited $100. I received $225 in bonuses. After I completed the wagering requirements ($2800), I was unable to withdraw. My balance at that moment was $390. I went to chat live again, and I asked the operator (a new one this time) why I cannot withdraw. He replied, “you have to wager bonus plus deposit 20 times, which would amoun to $6500.” So I went back to play, saying to myself that the first operator must be new or uninformed. After I completed the wagering requirements ($6500), I was unable again to withdraw one cent. My balance at that moment was $225 (the total amount of the bonus I received!). So instead of chatting again with idiots, I wrote an e-mail to Customer Support, and here was their reply, “…all play bonus credits are for wagering purposes only and cannot be cashed out. Upon a withdrawal request, any amount up to the equivalent value of the play bonus will be deducted from your play balance or winnings prior to settlement.” A bunch of crooks, don’t you agree?

Damian Richards on March 2, 2006. Reply

I would avoid this casino along with so many others. I’m a big gamer, wager thousands every month in different casinos online. I don’t think any of them are above some kind of shady operations but Del Rio straight up ripped me off. In Gold Rally video slot I hit the bonus round, got to pick off the map five times and won over $1100. Upon returning to the game, it said I had won only $740. The game history was totally wrong too. It indicated I had selected 6 times from the bonus treasure map, four times of which said were $80 prizes. I sent in the game codes and detailed letter but they would not admit fault in their game. Needless to say, they lost this big spender and anyone else I can direct away from them.

Liz J. on November 28, 2005. Reply

Won almost $1000 on video poker here. Cashing out to Neteller was smooth and quick. One of my favorite online casinos.

doyce tart on February 14, 2005. Reply

Del Rio answered all my concerns quickly and with complete details about cashing out my winnings which involved the bonus restrictions. It is a very enjoyable casino to play. I will continue to be a customer.

Marbos on April 11, 2004. Reply

this casino is as good as casino tropez


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