Hi Susan Jackpot games are temporarily unavailable to you due to the province you live in. This is in preparation for licencing in that province. I hope this answers your question.
I am trying to find out why the jackpot games (like Mega Moolah) are no longer available to play at Zodiac. It is like for me, they block them. A friend of mine has them listed to play. Each time I have asked, I never get a reply on this question. Very frustrated as for years, I had this option and 6 months ago *poof* - gone! Why?
Slotland was my number one for a very long time. Always correct, always reliable, American players allowed, and you could play games that no one else had. Somehow, though, they missed expanding the game selection when all the other casinos did. However, if you are looking for a safe place to play, you can safely start here.
Thank you for your review. First of all, congratulations on the big win :) Second, support have already explained this to you and you acknowledged this. They mentioned that due to the size of the win, the game supplier needs to verify the win. This is standard procedure and it's a policy that all game suppliers have. They need to verify the win and then we can pay you out. If you're worried about gambling away he funds before it's…
Well up until 8 hours ago this casino Bitstarz has been amazing but then again this is the first big win I’ve had just over .33 Btc and am not being allowed to cashout. No matter the amount I try they give me the run around rudely closing chats on me leaving me with no real answers and no winnings. Really disappointed and won’t stop until resolved.
I deposited $600.00 December 4th 2021. I lost $130.00 and requested my remaining $470.00 the same day. I provided all requested documents yet they keep being decline and i keep being asked for proof of interac account ownership. As per interac: Please be aware Interac does not hold funds and is unable to trace funds. Issues affecting the Interac e-Transfer service must be reported to your financial institution for investigation and resolution, as your bank account and relationship is held…
Hi. I just started playing at Lucky Dreams Casino and after winning a amount off money they refuse to pay out my winnings because they said my green South African ID expired and therefore i cant withdraw my winnings. South African green ID books never got a expiring date on. I mention to the consultant easy to find out just google but the still dont believe me. Very disappointed.
I won over 60k in mid Nov. 2021 and haven’t received a penny to date now mid Feb. 2022. They wanted me to prove my money was on the up and up I provided years of employment income and large sale legal complete documents as soon as they asked. Now all I get is we are busy but will contact me when they have anything to tell me. I’ve contacted them many times a week and said just about everything…
Hi Krystal, Well, welcome to BitStarz and thank you for the kind words! :) I understand that the whole BTC will take some time to get used to, but don't worry, you'll get a hang of it. Also, if you have any questions about it, we're always there for you :) Have a lovely day, Olle
Hi Mike, You said it, brother :) and thank you so much! We always pay players wins as soon as we can, and as you said, as long as no rules are broken, nobody will have any issues :)
Hi Tuia! Thank you so much for that kind feedback :)
Hi Alexandra, Thank you kindly for that :) We try our very best to cash out wins as soon as we can, and we managed to lower our average to just over 7 minutes. We're working on making that even faster in the future :) All the best and good luck going forward :) Olle
Hi Dana! Thank you so much for the kind words :) Congratulations on the nice wins first of all :) also happy to hear even the withdrawals are fast despite not using crypto :) if you were to use crypto however, the withdrawals would be even faster. Thank you again for taking your time to review us and I wish you all the best of luck going forward :) Olle
Hi Monique, Good to hear from you. If it's the case that a player is playing from a jurisdiction we don't allow players from, we will still cash them out and then close the account. We'd never withhold any wins from a player because they were from a restricted country. We'd simply pay out and close the account. When it comes to blocking geo locations, it's not a very good way of restricting players due to VPN being rather prevalent,…
Hi there Melchor! So sorry to hear that :( perhaps it had something to do with your internet connection or something? I can promise you that glitches or a slow website is not the norm at BitStarz. Perhaps you wanna try to give it a go again? If the error still persists, please contact us via live chat and ask for me, I'd be happy to help :) Olle
Hi there, Thank you so much for the kind words :) Very glad you appreciate that. We know ourselves how annoying it is to be bombarded with emails, so we try to only send emails when we have a really good offer or freebies :) we get enough spam as it is, right? Thank you for playing at BitStarz :)
Hi there, Oh something must have gone wrong there. It could be because you registered from a country we don't give spins to or something already taking the free spins on the same IP as you :/
Hi there, Man, what could be better feedback than that? :) Thank you so much for the kind words!
Just started playing at Bitstarz..Made one deposit for $50 lost it all..Recieved free spins lost out on the first 2-3 free spin promos..The fourth one I ended up cashing out @ $170...deposit and withdrawal was extremely easy.So far I'm loving this casino but I'm new to BTC and need to get adjusted to it.
I won 3000 I tried to withdraw. I sent in the documents they asked for. First it was my ID. I sent it in. Then a bank statement. I sent it in. Then they wanted me to send in a bank statement with the transactions showing on it. I had to wait for a new statement to be issued by my bank. Once I sent in the statement with the transactions shown they told me that i need to send…
Dear Blake, Thanks for your comment. We wish to inform you that your refund has been processed and you should have received your money. We apologise if the transaction took a bit longer than our standard timeframe, however, due to the circumstances we had to run some additional checks which slowed down the process. Your account, as you correctly mentioned, has been closed due to your self-exclusion request. Should you have any further questions or concerns please do not hesitate…
In my opinion, this is the best casino online. Very easy to get the winnings when it comes to payouts. You get it in less than an hour . Never had issue or trouble to all my payouts . Just don’t do anything stupid and they will not give you any hard time at all . If you play fairly they will treat you fairly .
I was promised a large number of free spins when joined. I joined but no mention of free spins. I certainly am not going to gamble if the Spin Casino doesn’t honour their commitments at the outset
I've been playing online for 15 plus years. I've been a regular on 32Red, Videoslots and some others but these casinos all have gone south in their service comps etc. I thought I would not find another prestige casino until Winz.io came along. I've only been a regular player for a few months but this casino has blown me away, The site is bold and modern and very easy to navigate and the bottom line is just a smart-looking casino.…
The other day, immediately following making a crypto deposit to my Lucky dreams account wallet I was much surprised when I was unable to log into my account. At first, for two days I was given no explanation for why my account had been closed, quoted instead only that it was closed by administration order and could not be reopened. I was however reassured that the bitcoin I deposited before knowing my account was irreversibly closed would still be refunded…
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