I have been waiting for 1 month for my money, $3532.35 and it’s under review. I contacted client services through chat about 12 times and it’s always the same story « it’s under review » I provided all the documents they requested but still waiting
Hi Wanda As mentioned by the live chat agent: There is a temporary suspension in place on your Casino Rewards VIP points. The temporary suspension of Casino Rewards VIP points is based on a number of contributing factors, including your entire history within the Casino Rewards network. This includes, and is not limited to: - Your game play history - Your bonus history - Your deposit history - Your withdrawal history Whilst you are still earning, and may see, VIP…
Hi Timothy Unfortunately due to a high volume of enquiries mixed with a pubic holiday, there may be a delay in communication. If you do not hear back within 48 hours please send another email.
Hi Shayna As mentioned via LiveChat on the 29th January, the withdrawal was put back into your casino account because the bank details were incorrect and the payment was rejected. I see you have the withdrawal pending again. I imagine if the bank details are now correct you should have no further issues. If so, please contact me.
Hi Lacey You received an email from risk management on 27th January explaining that the reason your withdrawal was not processed was because "the deposits you made to generate those winnings were dishonoured. This occurred in December and you continued to make further deposits through to January, which were also dishonoured and needed to be resolved. As you can understand, if your deposits are paid for as and when they are made, then this situation can be avoided completely." As…
I been trying to get my wining off the site for too long $2000 and its been over a month with all documents approved
I won 850$ after spending almost that much I withdrew it for a etransfere been waiting over a week to receive my payment so I contacted the support team they told me they needed copy of utilities bill copies of my cards front and back and copy of my driver license I sent it back now they don’t answer me.
I won 2000, no where near what I loss. After this the reward offers stopped. I tried to use my VIP points as I have many times, but they banned me from it for whatever reason. They say they needed to know my intentions. The vip at this time was only worth 10.00...but they refused to let me have it until they knew what my intentions were. Three months ago now, never got another offer of the vip and the…
I withdrew $2300 was told to wait the 6-10 business days. On the 12th business day the casino said it would be investigated and I would receive emails about what happened which I didn't. While I was playing on the casino they sneakily put my winnings back on my account. Me thinking I had another win almost kept playing until I went into chat and was informed that it bounced back because of incorrect information that the person on chat…
I've won 10600.00. It's been over a month and they still haven't paid me Now they are saying because I was at a friend's place using her wifi IP address and since she owes them ( not me ), that there not giving me My 10600.00 that I've won.
The exact same thing happened to me. It said I had $4500 to withdraw. I played it down to $2500. Again, it said I was about to withdraw $2500. Then they said I broke a rule? I have no idea how! So, not only could I not withdraw they took $2050 and left me with $450! Seriously? They didn’t even have the decency to say you can’t withdraw and why…so here is $2500. Instead it’s $450. I am beyond livid.…
i submitted for a withdrawal of 800 early december, my account indicated in review. as of today, it states withdrawal successful. it wasnt successful for me, i havent recieved this money.
Wildtornado took seventeen unauthorized transactions out of my account without my permission, denied it trying to pin it on the previous days deposits that I had already paid for. Eight of these were within 1 minute totaling almost $400. I had to cancel my debit card to stop the transactions and report it as fraud to my bank. Their staff did not help me in anyway and just kept saying I had deposited the money myself and played it which…
Hi Shayna I see the support rep mentioned that swift transfers can take 6-10 business days to arrive which means your withdrawal should arrive by 25th. If not, please contact them again so they can escalate it. The withdrawal was released from our system on 11th January. Cheers Renee - Casino Rewards Rep
I'm on the 10th business day i should of had my winnings today after the telling me I will have my winnings in 1-3 days then 6-10 business days I go on live chat and email them and they tell me to wait the last day out then contact them if I dont have my winnings today such a muck around especially with live chat they just leave the chat wish they could give your winnings as fast as they…
I got my free 50 spins to register and try out the casino. I registered and downloaded game but alas...the games have problems loading. I cannot even finish my free spins to redeem another coupon. It is stuck on "you got 46 spins left, play". When I push play it either doesn't load or if it load it don't show my remaining 46 spins I've got left. I've contacted help several times but to no avail.
I am a fairly new player (less than a six months) for Jackpot City online casino. No issues with the choice of games or quality...All good. However, I requested a couple of withdrawals in late December and never received it till this day. I have contacted them several times and they keep on telling me..."It's under review" followed by a long list of reasons why withdrawals are being delayed. After a few times of complaining about my funds not being…
Such a great online casino won 3000 and had it in my bank acc in 3 days . Never had a problem as I verified my acc once I signed up . Customer service is amaaazing highly recommended this casino !!
I have been playing on sloto cash for about 10 or 11 years and in that time they were the most reputable, honest and paying out in a reasonable time compared to other casinos I played where I was scammed too many times and of course seized to play . I still have $1,200 from one casino and 1,200 from another pending since Oct. 2021. Sloto Cash is a safe and trusting casino to play.
Online chat service: 10/10. Absolutely fantastic so helpful with really good communication, I get better service & better communication from these guys than i do from people in everyday life. Withdraw: Absolutely NO problems what so ever if you send through correct Verification documents. Withdraw takes 2 businessdays. Promotions: Always better than every online casino.
I don´t understand why there are so many bad reviews. I literally had the best service, won 1500$ and was paid.
They will not close my account I’ve emailed them 15 times to do it
Dear Chris, Many thanks for your kind words and feedback. We strive every day to provide our members a top-notch and seamless experience. Providing an excellence and tailored service, in particular to Vip customers, is key for us and we will always aim to keep improving. Thank you for choosing to play at LuckyDreams and we wish you the very best! Kind Regards LuckyDreams Team
My experience with Zodiac was always sort of "hit or miss" I would go thru loooong periods of just continuously losing and was very frustrated. Well, this past week I hit the Jackpot on "6 Tokens of Gold" for over $1300 cdn. I decided to withdraw some of it and after a bit of a process the money was deposited today! Here is my advice: When you submit your documents, don't take a picture with phone, SCAN the documents and…
I won a few hundred and sent the documents they asked for twice because they said they could not see it. But I know for a fact they could and they keep telling you that you will get an email from them but it's only to say they can't see the documents sent. I am a loyal player but if I don't receive my winnings. The casino will be deleted and I will unsubscribe.
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