I signed up for the casino and was offered 100 free spins and $475 cash with a deposit of $5. I got nothing. When I went into chat I got someone w a fake name then they said let me look into that for you and they send you to a queue and leave you there.
Hi was very happy with lucky dreams I won 2500 it only took 2 days and it was my bank account thank lucky dreams from Julie
Ive been playing on JC for 5 or 6 years and have never had a problem getting my winnings!!
Hi Rishi As our risk management team mentioned in their email to you regarding this issue, your funds were reversed and played in full, on your device, from your location using the same log information as your regular play. There was no suspicious activity found after their investigation. They referred you to playcheck multiple times where you could see the transactions, however you refused to look at it. Unfortunately since there was no suspicious activity found on your account, and…
Hi Mindy It looks like you have multiple accounts under the email address used to submit this complaint, which would explain why the bonus was not received. This bonus is only available once per person/household.
Withdrew over 500$ without my consent. Have no way of getting it back. I was on vacation and driving while they withdrew it from my account. Terrible. Cannot contact them.
hi i just started playing on lucky dreams, and so far so good .i made my deposit of $30. got a match up bonus of 150% (1st deposit ),i won just under a thousand.wagered it out, had fun doing it ! as they have wide range of games. by the time wagering was done had 500 left as a balance.not to shabby.after providing documents for verification 2 were accepted right away one wasnt as easy.by after talkin with support couple…
I have been an old player at Royal Vegas casino and I have no problem with them at all in the past. It all happen last week where I was playing and start to win a large amount so I increase my allowable bet size and I start to see messages arriving in my email regarding account closure and gambling is for fun only and to contact them. I did contact live chat twice as requested by them professionaly and…
Hi,jj! RocketPlay is really grateful for your feedback. Thanks for bringing this to our attention. We've taken into consideration all your comments regarding the lack of bonus offers, but it really takes a lot of time to amend the system and apply all the required changes. VIP managers are assigned automatically depending on the gaming activity over the past 6 months, and each player is informed of such amendments. I'm sure that you would have one in case you continue…
been playing for 6 months and I'm still at 7% cashback.. As a gift for 6 mths playing , I recieved 60 free spins at 5c , yes 5c a spin !! I've asked for a vip manager and get told time and time again, we'll get back to you within 24 hrs and I get nothing back.. The bonuses are stingy to say the least and it seems to me that they care only about how much money they…
I’m really starting to get over them their bonus deals are terrible if you play regularly, there’s been no tournaments for ever and even getting something on a bonus wheel is like winning the lottery. Not to mention you don’t get any free spins after 1-3 deposits this is the same for what I assume is the sister casino all slots I haven’t withdrawn from any of these Casinos within a year of regular play and I’m trying to find…
This place is legit and amazing. Takes a little bit longer to get your money then I thought, but u will get your money. Definitely recommend this site.
Ive played on this site for years. Over 100k CAD. Recently deposited money and they refused to credit my account because I cant prove since my bank statement just says Interac etransfer fulfilled. So they took my money and banned me. Support literally told me tough luck and when I said I would call my bank to reverse charge, the Yazeed support guy literally told me my account was shut down. took my money and no respect for a loyal…
I am currently in the process of trying to retrieve the $400 I have won at this casino - they wanted proof that I deposited the money I used to play from my bank account (I used Interac to deposit) - I first sent the screenshot of the money deposited from my online bank account which they said wasn't acceptable. I needed a pdf version of my bank statement. I sent them that and waited, then they wanted more proof…
This site requires a deposit, mine was $30 AUD, which I deposited and was accepted by them, but it won't open for me. I then contacted their support and spoke to Ricki, he apologised and told me my $30 will be refunded in 10 days, this was about 1 month ago and all I got was they now show up as my homepage for Chrome app
I have been waiting months to get my winnings. Did not even use bonus, used my own money. Keep getting the run around with documents meanwhile they received 2 of the 3 with no issues. Clearly they want me to forget or just bet it all.
I won again this time 6000$. Every time I have won over 1000$ something random happens to the account and its has to go the risk management. When it goes to risk management , it takes weeks to get a response. When i got my response, and keep in mind this has happened 3 times before, the response I get is that my account doesn‘t show and reverse withdrawals or that they don't see any of the winnings, period. Last…
Lucky Nugget has made verification so complicated and required so often that it is no longer a fun place to play. My deposit from my bank is now sitting in limbo with an interim site and it seems I can’t reverse it, but Lucky Nugget isn’t accepting it either.
Deposited over €500 then when i went to withdraw they asked for documents which i sent all accordingly then they refuse closed my account with the funds still there.
I have been waiting for a response about the 4 thousand dollars that is owed to me. I have been waiting since March 2022 to receive it. On May 19th I was told "Rest assured that we have escalated the documentation through to our Operations Department for further review. Do remember that our Operations Department has a turnaround time of 7 days (often less) for the reviewing of all documents received." Guess what??? I have never received any more comments…
People please don't underrate or review casino's badly due to them following necessary rules or precaution. They have a license with strict regulations they can't approve every documentation they see..how many fraud and corruption is out there they have to act and be vigilant and be suspect of everyone. They don't know you personally. It has to be a challenge for them to verify exactly who the players are based on a few documents. I fully understand the KYC and…
Hey Justin Congrats on your win! As mentioned by the support email, your withdrawal was indeed sent for processing on July 4th. If you have any issues please don't hesitate to contact player support. Good luck at the casino!
I did the first time depositing and had bonus money. I understand most casino bonuses come with a specific wager requirement. Well playing I could not find any information showing the requirement. Would be amazing to be able to view how much more wagering is required. I had got up to almost $700 in winnings but could not withdraw it all because of wagering requirements. I had to keep checking back to my wallet to see if I was able…
I deposited and the money cleared from my bank account did not show up on my all slots account. I questioned the support team and was told my bank rejected it.
Hi Lee I can see you were on livechat with a support agent on 22nd June who explained to you that $200 of your withdrawal was processed to your card ending in 3104 and the rest you reversed and subsequently played. They also explained how you can view the reversals inside your account within playcheck and you can see your transactions inside the casino too. Looking through your account I can see all of the transactions the support agent mentioned.…
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