I have been playing at this casino for a couple years. I have always had nothing but awesome experiences with this casino . When I do a withdrawal I get my money within 3 to 5 days . To me its one of the best online casinos out there .
The withdrawal is so good it so fast and organised , but unfortunately I have bad experience to this casino to much sofware glitches and to much errors. And Lots of interruptions
I have been trying to make a withdrawal for weeks now. The same one. Just tried again for a 3rd time. They keep putting it back on my ruby acct to play with and lose instead of giving me my money back. I keep clicking on the chat for customer service and not once in the hundreds of times I tried has it redirected me to speak to someone or has anyone signed on to help me. I'm about done…
I won over 2000 and did a withdrawal. 6 days later it's still pending. I am told it's pending because I have deposit that's not been cleared. I said I have not deposited anything for this account. It turns out, they send me an offer for another of their casinos, $1 for 20 spins. The $2.59 has come out of my account and they say they didn't receive it so they are not releasing the 2000.00. it's an headache when…
Horrendously long wait for withdrawal. No replies to emails querying why. They want you to cancel the withdrawal and lose the money. As you always will if you play long enough.
When wanted to withdraw my money, waited like a 2 weeks, after that they return back in the jackpotcity account, saying my account need more requirements in order to proceed, I upload the all info they requested... they never approve..
I've only been playing online at Jackpot City for maybe a few weeks, I have deposited a few k, I won 6k and played it back in, I won another 6k earlier this week, withdrew the funds, to be honest after reading these comments I was thinking oh well... maybe I'll never see that money, but to my delight, 6k was in my bank yesterday afternoon, thank you Jackpot City : )
They literally did this to me 3 weeks ago I kept on their ass and they've just refunded all my deposits I made while been self excluded 🤦 mission and a half but glad I got my money back
For about two months now I've been playing on jackpot city, spent around $500 in total deposits. My feedback about JCC. -Games seem glitchy at times(page/game reloads) during bonus spins -Daily bonus wheel is cheap! (I've only won twice in two months!) -Bonus/Match deposits are basically scams, they look good being 90% matched until your funds are stuck because you need to wager that bonus 70x over. - Free spins are so hard to get, I just finished playing Blazing…
I won $5800.00 dollars and they asked for bank statements, copy of drivers license, proof of address, direct deposit form with proof of email and credit card statement. This went on for one month through email requests. Different people emailing me requests. An email that you cannot respond back. Live chats that keep telling you a decision will be made in 3 to 7 days through email. They finally put the money back in my account. They refused to give…
I have been with Zodiac Casino for awhile now and had finally won, I had withdrawn my winnings and with a little patience and amazing chat staff, my winnings arrived in no time at all. Very pleased with my experience so far. Also love the game selections this casino has. Have patience and be kind.
They offer you bonus dollars but then force you to play it before withdrawing amounts you have won using bonus play through as a reason. I played $6,000. Won $20,000, they refuse to let me withdraw the $17,000 I supposedly won because of $2,600 in bonus play that I need to play through but you can’t select to play with bonus money, they don’t allow to select that so basically they control your play and clawback the winnings the few…
Their loyalty points expire. So you are forced to keep putting money into the site. The machines are boring and you rarely win. Horrible customer service. Many of the games scam you. Ex yiu getv12 free spins at x2. They only pay out x2 on small wins. If you get a big win on a spin you get x1 payout on that spin. Just horrible. You can't have 2 accounts. But until you use chat features they say nothing then…
I haven’t been paid in over a month each email gets more specific. Instead of being specific from the beginning. I now have to highlight my own payments because they can’t see them. Make sure you give bank statements stamped by bank highlighted. Don’t let them drag out the process.
Me and my wife only play this casino, I play one game in particular. Over covid I have spent over 70k gambling on this site and have won over 160k. Maybe I have horse shoes up my a.. but this is the only casino I have actually won on playing and they pay no problems yet.
by far the best casino there is at the moment. Friendly and helpful customer support and a decent selection of games. You are also not bombarded with unsubscribable promo mails like at other casinos.
Quick to take your money and very, very slow to pay out your winnings. Poor customer service, particularly live chat. They misinformed me about when I would recieve my withdrawal (which was far less than my deposits btw), each day they assured me I would recieve it the next. Then, they restrict my account because I told them they took the last of my money and are not paying out what they owe.
So,I played for the first time couple weeks ago and won.I was unsure at first if it was legit cause it seemed too good to be true. I received the email on the following Friday like they said and the next day I had an email with and etransfer. I now give them 100%. Totally legit and they do give your money.Highly recommended
They dont add money from deposits to casino account. I made the deposit and got a detailfull information from Mifinity that money reached the casino but they ignored it. Customer service only repeats they " investigate" and send default ready patterns of replies.
Ruby fortune, all slots casino I have withdrawal pending between august 16-22,2021. I deposited via e-transfer using my husband account. Then they closed all my fortune lounge account including where I have pending withdrawal for $1600.00 between two accounts. I was told by the chat agent who’s very nice by the way and very informative. Told me to send in all documents my and my husband and written agreement that my husband authorizing me to use his e-transfer across fortune…
My experience has been horrible! Sadly, I am a compulsive gambler and when I asked this casino to close my account with “no option “to reopen, when I got the Urge to gamble again, which is very quickly, they immediately re-opened my account.They do not help people struggling with addiction.
I won over $26,000.00 at all slots. It’s been 11 months now and I have been told the verification documents were not acceptable and then locked me out of my account and confiscated all my money . They then contacted just once stating they will refund all my deposits I made which added up to over half the amount anyway, but never paid me in the end.
I used to like this casino. But after recently putting a sizeable amount into this site, I won nothing. Over $400 in one machine and no bonus, tiny line wins etc. Their bonus wheel never ever gives any kind of reward. I will say when they did payout, it was quick, but again, that was months ago. Their machines are awful. Site needs upgrading as well. Been kicked out of glitchy games and a few games haven't been working for…
So i never cashed out before but i did spend a good amount of money here.. but when i did win 5k oh boy they asked for documents which i provided, (why is there a minimum 7 days to review them anyways?) weeks later no response i have no hope of ever seeing the money
Finally got all my money back. Although issues are slow to resolve, after one month I was surprised they were pretty honest. Hope there response time improves in the future.
Player comments — page 19
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