Very trusted Online Casino, the pay out is fast ,I won $29,000 playing Crazy time, and had no issue with the payout . I can recommend it.
I had won 12,000.. immediately withdrew. Then won 4500.. withdrew. Then 2000.. leaving a total of 18500 in process. This was Wednesday. I messaged support today and they were super friendly letting me know the money was released today for payout and I'll have it Wednesday the latest. Smooth transaction and no issues. Make sure your account is verified before you decide to play it will make payouts faster and stress free! I do have a e transfer limit of…
Hubby love playing it and won big on the black jack, first time he cashed out 8000 and then another 6000, its been weeks now and no money. They first needed id (no problem), then proof of address, then why is the username not matching his legal name, then a photo of the back of his id, now they want a utility bill. Very suspicious. Not holding my breath on him seeing the money
I made a withdrawal request from my captain cooks account of 1400 cash dollars via wire transfer to my bank and after uploading my IDs and verifirication of my address which had been successfully approved i was sent an email of a withdrawal request reciept stating that my withdrawal was being processed and within 2 working days if I haven't reversed my withdrawal back into my acc funds would be released to my bank acc the following Business day. But…
Deposited a $20 neosurf and 5 days later it was still pending.. They told me it was a technical fault and were working on getting it fixed.. I then got told it was a neosurf issue and they were waiting to here back from them.. I provided screenshots of voucher as proof neosurf had activated my voucher.. They just kept telling me to be patient and wait.. I never got my $20 neosurf and i chose to close my account…
I have been a gambler who spends a lot in this casino for many months, more than 10,000k. I have had several winnings of € 2400 € 1000 etc ... For more than a year I tried to withdraw money, and they have always given me one excuse or another, but they return the money to my gaming account and they will not let me withdraw it. His last excuse was that the bank rejected the transfer. This last weeks…
Dear Wanda, Thank you for reviewing us here. It appears you made a 20 dollar first deposit but didn't receive the welcome bonus of 100%. You then gambled your 20 dollars and asked for the bonus to be added retroactively. Unfortunately we're not able to add a bonus after the fact that you've lost your original deposit. You mentioned that you weren't aware that you didn't get the 100% match bonus, which I'm very sorry to hear, but didn't you…
I went over terms and conditions of the deposit bonus that I had carefully chosen. When my deposit was received and all was good to bitstarz, the casino showed that it was received which I thought was great! I knew exactly what it was that I just purchased and was very much informed that everything was in place and ready to play! Wrong. Nothing that I was shown and told about had actually worked at all,I contacted support to ask…
I deposited $1000 to play a game on max bet at $10 per spin. After losing around $600 I get an error saying that the coin size I’m betting is no longer available and limited me to betting 80 cents maximum. So not giving any chance to recoup any losses, I’d rather lose it all than bet 80 cents a spin.
First time playing online casino was skeptical about playing an if I won if I'd get money. Played an won. Withdrew $1500 first time second time hit the mega jackpot of $5000 after 24hrs 2 days later money was in my account . Since playing I've had no issues so far so good. NZ
I won $5000 and when I asked to withdraw the funds it didn't come threw so I resorted to chat for an explanation they simply said that they were experiencing technical issues an to check my emails for further actions. Today I go to log onto to Jackpotcity NZ and the site is no longer available
Contrary to what is claimed here, there is no perfect casino. Bitstarz, however, comes very close. The range of bonuses is very good and you are treated well. The payouts are also carried out quickly without having to repeat the verification process, as is the case with many other casinos.
Withdrew 3k. Thru etransfer. They refuse to send you the password to accept the transfer. Been asking for 3 days . Get the same answer: check emails in a few hours.
For two weeks i have tried to withdraw my money. They tell me it´s because my bank will not accept their deposit. It was only $1200. I played it down because it got transferred back to my account. Then I did a withdraw of $1000 to get told that I need to contact my bank.
I deposited $100 and got $100 bonus. I won $4000 and wanted to take some out so they told me half of my winnings was going to be kept because of the $100 bonus money I received. I figured whatever at least half of it is better than nothing, so then they sent me an email saying I had "multiple accounts" and they had to "confiscate" my winnings but as a sign of good faith they would return my $100…
terrible customer service. They don't respond to any emails, they have become increasingly unreliable and horrid verificatioin process
Customer service is unreliable and unhelpful. Not clear with answers and the waiting period for withdrawals are unacceptable. I've been waiting one week already for payment and received an e transfer and no password. Now I have to wait longer. This never happens on other sites.
I have been trying to withdraw to my visa card but told it was rejected. They suggested I open an account with muchbetter to receive my withdrawls. I opened an account and withdrew and have had 6 withdrawls processed by platinum play since February. No withdrawl have ever been posted to my much better account. I have spoken to at least 5 of their live chat team to try and get the outside resolved only to be told they will…
Won $300 so I made a withdrawal, next day go to check the status of it and I can't get on my account. The chat people tell me my accounts been closed by management but my withdrawal was still going through. Never got the withdrawal so I kept asking the chat people and finally one tells me the withdrawal went to an outstanding balance on an account that was in my name. I never made any other account or any…
Made a withdrawl on April 19th for over 4k. Inquired on the 28th as to why I hadn't been paid, was told Operations was reviewing and would get back to me in 48hrs. Followed up on May 1st and was told still being reviewed. The person in the chat has no info and is pretty much useless for these types of requests. They have now made my account inaccessible so i can't even check on the progress from there.
Boasts fast withdrawl but options offered ie withdrawl to bank card fail to process reversing funds. Chat persons or heros as they also state are more than quick to say its the customer who is at fault but they are services advertised and avail. Left feeling patronized for just wanting to withdraw a genuine small win
I went on chat about 10 times in a 24 hour time frame to inquire about my withdrawal and literally every single time I was told something totally different- the live chat is horrible and it’s like they don’t even work at same casino
Enjoyed the briefly new comers treatment but after that they try to take your money while pretending it's a good casino, bonuses are random but play 1 $ or lower as they do not hit in higher bets, promotions are always messed up tricks, says match bonus in vip points but will put bonus money trapping real money behind it till you play 30x wager of bonus money. Games get real cheap on buy bonuses never pay out more then…
Hi Pam, Great to hear from you. As you pointed out, the reason for closing your account is because we do not allow multiple accounts using our welcome package and bonuses per household. In your case it's not just about household, but using the same device to play, and there are more than two accounts in question here. Below you can find the term from our General Terms and Conditions that points this out. "3.2 You are allowed to have…
I like this site I like the games I've won really big a few times once 8000 once 3500 other smaller wins 500, 300, 600. I have to use etransfer its my only option What a let down it is at least once a week it will disappear then they want a CA code. Well the bank only gives you half the code so you have to call the bank get the full code. I've yet to receive one missing…
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