Boasts fast withdrawl but options offered ie withdrawl to bank card fail to process reversing funds. Chat persons or heros as they also state are more than quick to say its the customer who is at fault but they are services advertised and avail. Left feeling patronized for just wanting to withdraw a genuine small win
I went on chat about 10 times in a 24 hour time frame to inquire about my withdrawal and literally every single time I was told something totally different- the live chat is horrible and it’s like they don’t even work at same casino
Enjoyed the briefly new comers treatment but after that they try to take your money while pretending it's a good casino, bonuses are random but play 1 $ or lower as they do not hit in higher bets, promotions are always messed up tricks, says match bonus in vip points but will put bonus money trapping real money behind it till you play 30x wager of bonus money. Games get real cheap on buy bonuses never pay out more then…
Hi Pam, Great to hear from you. As you pointed out, the reason for closing your account is because we do not allow multiple accounts using our welcome package and bonuses per household. In your case it's not just about household, but using the same device to play, and there are more than two accounts in question here. Below you can find the term from our General Terms and Conditions that points this out. "3.2 You are allowed to have…
I like this site I like the games I've won really big a few times once 8000 once 3500 other smaller wins 500, 300, 600. I have to use etransfer its my only option What a let down it is at least once a week it will disappear then they want a CA code. Well the bank only gives you half the code so you have to call the bank get the full code. I've yet to receive one missing…
I haven't played for a couple of months and today when I logged in there was no offer of a bonus, which was unusual but I played anyway. As usual when my funds got low I got the pop up offering 75% on the next deposit. I accepted and deposited $150. No bonus!! and when I tried to contact customer support I got a message that the system didn't recognize my user name. Again my money got low, again I…
I deposited money using promotions.. won several times and finally on March 10, after having fun ( yet spending a lot) Playing.. I requested a bank transfer for the max of 2500$ withdrawal.. I provided all the information requested, even going through and verifying my identity using their third party huuyu.. I was contacted a week later by a VIP CASINO HOST.. asking .. again for the exact same documentation I already turned in saying it’ll be much faster if…
Really poor service and support almost doesnt exist. Kept sending same documents over and over again. They didnt refund deposit after they block my account on my first deposit also disabled the withdrawal button. Take 2 days before they sent me mail claim they have paid out but until now 4days later the mail still no money come in. Its via trustly i deposited it and they claim send it back via trustly.this case went cold and live agent refuse…
I deposited £30 and they were to give me £30 bonus i pressed it and they took 3 lots of £30 out of my account. Then after playing a while they jumped 80p spin to £40 spin
I won 2500 and I cashed out. They sent me a message 3 days later said I owed them a cashback money of 1450. With no proof or explanation. They sent me a deposit of 1050 a few days later but they closed my account. I messaged and asked them why they closed my account. Plus I asked for proof why I had 1450 of chargebacks when I used was email transfers. They said they would send me proof and…
I have been playing at this site since November 2020. Great games and great customer service until today. I had received a $12 bonus and turned it into over $200. Happy as a clam. Played a little longer and had $150ish left. Had met wagering requirements and cashed out $100 w $$ left to play more. I was told I had to request entire balance and once paid they were closing my account. Said they aren't required to explain and…
I've played here for years. I have spent alot & I have won alot. I never use the coupons or free play stuff- just straight up deposit. In all of these years they made me upload my docs twice, until recently. I am in the process of cashing out 3k and they asked for my docs again. Ok fine, I sent them. Now they said they can't see them. We'll I can see them in the pdf I sent- why…
Been waiting for 2 weeks to have account verified even though I've had it for a year. Seems like the few times I tried cashing out they got me to verify my stuff again. Going to the bank 6 times lining up outside.
Hi there, Good to hear from you, Hope, and I appreciate you taking your time to review us :) So, you actually have a setting on the deposit page, it's basically a tick box. Here you select if you wish to receive a bonus on the next deposit, so you can easily select if you want one or not. Also, when you sign up there's a window that asks you if you want bonuses, and for subsequent deposits there's also…
Once I won money and withdrew it the site all of a sudden has problems with my deposit. My bank says it went through but it is not in my account. This happened before with another site I played.
This is the first online casino I've signed up for that adds a bonus when you deposit without you asking for one. Then expecting you to wager 40x their bonus amount or lose your deposit. Not only did they add 1 bonus which I didnt request but 2.
Very disappointing. Games jerk, speeds up, slows down, jumps in & out of games in the middle of playing them, this is a regular occurrence the moment you sign up & through out playing the games. Customer support have no answers wants me to take a picture when it happens. Told them not willing to deposit more money just to take a picture. If they don't know why it is happening why would seeing a picture help. ( "error occurred,…
If just a couple dollars extra probably just from the processing merchant there using, and the money added to the account may have be just a delay, I've deposited a few different ways over the years and have had some take an hour plus to process into account. I use now etransfer since no extra fees, easy to track spending, and seems to be the fastest..
I've withdrawn on at least 6 different occasions, the first time was a bit tough, but still recieved the 7000 I was entitled to, withdraw with bonus money seems almost pointless unless you look at the playout amount neccessary, your unless close to what it is with constant play better to take the loss of the bonus and recieve the earnings. Otherwise its the wait time seems a bit long min. 24hrs pending reversal (if done another 24hrs from there)…
Hi Hugo! Thank you so much for your awesome feedback :) Hope you land a big win with us! Olle
Hi there, Thank you so much for making our day over here at BitStarz :) Wish you all the best and good luck at the tables, Olle
Hi Cosmo, Wow, thank you so much for the kind words :) comments like yours make us work even harder to provide the best possible gambling experience for our players. So thank you once again. Olle
Hi there, Thank you so much for the kind feedback :) Olle
Hi Cherry, Thank you kindly for your feedback. Regarding the time you bet over the allowed limit with bonus, I'm sorry that happened, but very happy that you seem pleased with BitStarz overall :) When you say that we are "Quick to take your money" can you elaborate a bit as to what you mean there? Olle
Hi Sagar, I'm sorry to hear you're not happy with the bonuses and the wagering requirements. When it comes to bonuses, we have so many promotions on a weekly basis. Monday Reload Bonuses, Wednesday Free Spins, Island Promotions, Friday Loyalty Bonuses, Free Spins Drops, Second Chance Spins, etc. Our opinions may differ and that's ok, but I think we do a pretty OK job with bonuses. As for the wagering, I also think we're pretty much in line with the…
Player comments — page 22
About these comments