I haven't played for a couple of months and today when I logged in there was no offer of a bonus, which was unusual but I played anyway. As usual when my funds got low I got the pop up offering 75% on the next deposit. I accepted and deposited $150. No bonus!! and when I tried to contact customer support I got a message that the system didn't recognize my user name. Again my money got low, again I…
I deposited money using promotions.. won several times and finally on March 10, after having fun ( yet spending a lot) Playing.. I requested a bank transfer for the max of 2500$ withdrawal.. I provided all the information requested, even going through and verifying my identity using their third party huuyu.. I was contacted a week later by a VIP CASINO HOST.. asking .. again for the exact same documentation I already turned in saying it’ll be much faster if…
I won 2500 and I cashed out. They sent me a message 3 days later said I owed them a cashback money of 1450. With no proof or explanation. They sent me a deposit of 1050 a few days later but they closed my account. I messaged and asked them why they closed my account. Plus I asked for proof why I had 1450 of chargebacks when I used was email transfers. They said they would send me proof and…
I have been playing at this site since November 2020. Great games and great customer service until today. I had received a $12 bonus and turned it into over $200. Happy as a clam. Played a little longer and had $150ish left. Had met wagering requirements and cashed out $100 w $$ left to play more. I was told I had to request entire balance and once paid they were closing my account. Said they aren't required to explain and…
I've played here for years. I have spent alot & I have won alot. I never use the coupons or free play stuff- just straight up deposit. In all of these years they made me upload my docs twice, until recently. I am in the process of cashing out 3k and they asked for my docs again. Ok fine, I sent them. Now they said they can't see them. We'll I can see them in the pdf I sent- why…
Been waiting for 2 weeks to have account verified even though I've had it for a year. Seems like the few times I tried cashing out they got me to verify my stuff again. Going to the bank 6 times lining up outside.
Hi there, Good to hear from you, Hope, and I appreciate you taking your time to review us :) So, you actually have a setting on the deposit page, it's basically a tick box. Here you select if you wish to receive a bonus on the next deposit, so you can easily select if you want one or not. Also, when you sign up there's a window that asks you if you want bonuses, and for subsequent deposits there's also…
Once I won money and withdrew it the site all of a sudden has problems with my deposit. My bank says it went through but it is not in my account. This happened before with another site I played.
This is the first online casino I've signed up for that adds a bonus when you deposit without you asking for one. Then expecting you to wager 40x their bonus amount or lose your deposit. Not only did they add 1 bonus which I didnt request but 2.
Very disappointing. Games jerk, speeds up, slows down, jumps in & out of games in the middle of playing them, this is a regular occurrence the moment you sign up & through out playing the games. Customer support have no answers wants me to take a picture when it happens. Told them not willing to deposit more money just to take a picture. If they don't know why it is happening why would seeing a picture help. ( "error occurred,…
If just a couple dollars extra probably just from the processing merchant there using, and the money added to the account may have be just a delay, I've deposited a few different ways over the years and have had some take an hour plus to process into account. I use now etransfer since no extra fees, easy to track spending, and seems to be the fastest..
I've withdrawn on at least 6 different occasions, the first time was a bit tough, but still recieved the 7000 I was entitled to, withdraw with bonus money seems almost pointless unless you look at the playout amount neccessary, your unless close to what it is with constant play better to take the loss of the bonus and recieve the earnings. Otherwise its the wait time seems a bit long min. 24hrs pending reversal (if done another 24hrs from there)…
Hi Hugo! Thank you so much for your awesome feedback :) Hope you land a big win with us! Olle
Hi there, Thank you so much for making our day over here at BitStarz :) Wish you all the best and good luck at the tables, Olle
Hi Cosmo, Wow, thank you so much for the kind words :) comments like yours make us work even harder to provide the best possible gambling experience for our players. So thank you once again. Olle
Hi there, Thank you so much for the kind feedback :) Olle
Hi Cherry, Thank you kindly for your feedback. Regarding the time you bet over the allowed limit with bonus, I'm sorry that happened, but very happy that you seem pleased with BitStarz overall :) When you say that we are "Quick to take your money" can you elaborate a bit as to what you mean there? Olle
Hi Sagar, I'm sorry to hear you're not happy with the bonuses and the wagering requirements. When it comes to bonuses, we have so many promotions on a weekly basis. Monday Reload Bonuses, Wednesday Free Spins, Island Promotions, Friday Loyalty Bonuses, Free Spins Drops, Second Chance Spins, etc. Our opinions may differ and that's ok, but I think we do a pretty OK job with bonuses. As for the wagering, I also think we're pretty much in line with the…
Hi Amber, I'm so sorry to hear about your bad experience with Mega Moolah. The best way to go about this is to contact our support via live chat. We're always available, 365 days of the year, and we're happy to help with any issues you might have with our site. Kind Regards, Olle
Hi Cody, Thank you so much for reviewing us. With that said, Second Chance Spins is a No Deposit Bonus which is not an official promotion. It's clearly stated in our terms and conditions that it comes with a max cash out. I know that it can be disappointing not to be able to cash out the full amount, but I think it's also important to remember that if we didn't give you this bonus, you wouldn't be aware of…
After taking several thousand dollars from me, I finally won some, and the tried to withdrawal my funds (over 1600$). And I have hit a brick wall, I cannot get my money back, have given them documents to verify my account, and still nothing. Very disappointed in this online casino. Do not waste your money, as if you do happen to win, good luck claiming your prize
I've had Jackpot City for 2 years now I've put in just over 26000.00 since then and have only cashed out just over 6000.00 need I say more? They have loyalty points you can earn but reset you to the last level you were at every month which is unfair because it says every 60 days. They give you the option to reverse withdrawal for so long you just end up reversing it and then I have never won doing…
Why is it that if you gamble 10 more than 10 comes out of your bank account? Recently my daughter and I tried and it took more out Than approved twice and it wouldn’t put the money in so we didn’t get to play. In her bank account it came out went back in and came out not once but twice without even playing.
I've been playing a few months now. Had a few wins.. Allways recieve money I withdraw.. Never had an issue.. Also chat team veey friendly and helpful.. I rate 5 stars
Hi I have tried to get my winnings of 80,000kr from this casino for some time now and thy are doing the running around on me. Not to happy with megarush casino
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