Hi Brad, Thank you for reviewing us, and I'm really sorry you couldn't use the payment option you prefer :/ For us, we try to make sure our players can use as many different providers as possible, but sometimes they aren't available in all countries, nor are they available all the time. I believe the option of crypto is the most reliable one, which is why we always recommend it. I can guarantee you that it has nothing to do…
I loved the casino the pay outs were fast the staff was good then all the sudden I can’t e-transfer but only can use bitcoin. I thought oh must just be down. Well I wait and finally contact them. They say I’m no longer alowed to use that way to deposit that I've been doing for a year. They wouldn't tell me why, they just said sorry I'm only alowed to use bitcoin now. Maybe because I was withdrawing when…
So I won the jackpot a few days just over 40 grand, I came back a few days later to see if my withdrawal was successful only to find out my account had been closed and I was in self exclusion can they do this. I've been playing lucky nugget for a few years and have had successful small withdrawals but after winning this amount they automatically send me an email saying they agreed to the self exclusion. I did…
They make it purposefully difficult to withdraw any funds. They provide an email to contact support but is an unmonitored emailing system. If you manage to get onto the live chat they give you suggestion to basically "have you turned it off and on again" to resolve issues.
On June 12, 2023 I withdrew 10000.13. My account was updated but still it went to a different email and was reversed back to Jackpot city casino. I’ve been going on live chat and was told over and over to wait 24 to 48 hours. To date I have not received anything. After numerous attempts to go on live chat, I was kicked out of the live chat. I can no longer join the live chat on the status of…
Hi Shelly I've passed your info over to our support guys who will take a look at your account and get in touch with you via the email you have in your casino account. Cheers
I accidentally deleted the zodiac app. Now I can't find it, and I have money in my account. Chatbot doesn't understand. Everytime I try to log in it goes to chat bot and they try to log me in but after they send me a code and I tell them what it is, they tell me to hit the link to go to casino but it still doesn't log me in. Please help. I love this site
Hi Pauline You have been emailed by risk management. Cheers
Hi Svetlana I can see you have a pending withdrawal so I'm assuming this issue has now been sorted. Cheers
Hi Matitala As Lily explained via live chat, the withdrawal was refunded back to your casino account due to incorrect banking details entered, and was subsequently played through by yourself using the same device and IP that you normally log in and play with. She also provided the session IDs so you can check the play history yourself inside your account. Unfortunately there is nothing I can do. Cheers
Hi Frankie I can see your withdrawal was released over 2 days: 30/06/23 06/07/23 If you have not received these transfers please get in touch. Renee@RewardsAffiliates.com
Hi Daniel I can see that the spins were credited, however because they were not used they expired. I will be happy to have them added back into your account. Please email me at Renee@RewardsAffiliates.com and link to this page with your account number and i will have them added back in for you. Cheers
Hi , I am.not able to withdrawn.as it says I still.have $8.32 bonus money.no.matter how long I keep playing and after any win.that amount stays the same.Not sure what to do.Chatbot doesnt understand and there is no.live agent to talk to
Well at the beginning of playing it was all fine. Then on my credit card there was a withdrawal for a lump sum of $9000.00 WHAT ??? No way so I called my bank institute that i have for my VISA. They did a thorough check took over weeks and it happens it was a fraud. Therefore the casino re-deposited the $9000.00 and now I just received an e-mail stating that I owe them $9000.00. Someone get back to me…
I withdrawed $300 I did bank transfer. Every detail I did was right it accepted the account number it went through, I waited for 3days for the money to be in then i get an email saying i need to send proof of address and i did..i got the email again saying its been approved. I waited again for the money to be in and still nothing. I went back in the account there was no $300 i told them…
Have been playing with jackpotcity for a while played on the 24th of June and deposited from my visa debit card and it went out of my card fine and then on the 26th 6 payments of $200 2 of $150 and 1 of $100 went out without my knowledge and then the same amount went out again on the 27th and then 1 of $100 went out on the 28th have spoken with the live chat over and over…
I spent a lot of time exploring different platforms, and here's one place that left a particular impression. The wide selection of games, amazing bonuses and excellent customer service made my gaming experience very pleasant. Withdrawals are like clockwork, quick and hassle-free.
Not good. Won money over 2 weeks ago and it still shows as pending. I submitted all documents and they accepted them then sent an email asking for them again and the money was no longer in withdrawal stage. It seems like a big run around to get nothing.
This is a real review and not paid. I just used the customer service on jackpot city. It has always been super helpful but fairly by the book and same questions asked and I though a computer was helping you but the last 2 were a little different. So I asked if I was talking to a real person. They said yes and I felt. Little bad as I never told the people before that that they did a good…
I am currently having trouble with need for spins and my withdrawel of winnings. They processed my first withdrawel after a lot of stalling and documents needed to verify my account. After about a week of sending them the same documents about 10 times to verify, I finally got one $800 payout. I put 3x $800 withdrawels in at the same time. So after the first lot of $800 you would think that there shouldn’t be a hold up with…
Got an email saying next deposit of 10$ I'd get 150 spins. Made the 10$ deposit and there were no 150 spins. Was not in promotions, was not anywhere. Chat is completely useless, told them and they reply was next deposit of 10$ I get 150 spins.
I didnt get my first depisit 450% bonus and free spins. I chat 4 times and they promised that I will get it. And on the end they told me that I cancelled my bonus! How can I cancel my bonus if I never got it? My second complain is that 90% of games doesn't work. Coming message ,that not available in your country. And the kast complaint is that selfexcludion options not available in this casino. How they got…
Been playing for a couple of years now had wins but always played them out. This time I got big wins and withdrew. Have not received funds yet via bank transfer but hopefully soon I will! It pays to play small and it it hits don’t be afraid to try big🙂 Happy with the communication I have been receiving, thank you Casino Rewards team at Golden Tiger, I will be happy to recommend this site to others. Good luck to…
Joined for the promotion of $1 and 30 free spins on Book of Atem. Deposited $2, opened the game and no free spins counter! Chat wait time is 10 mins or more. Despite their window saying "30 seconds to live support" Was told that the free spins are added, so I logged out, cleared cached data and logged back in. Nope, still no advertised free spins. Chat room...AGAIN. Where Ryan tells me they are added and maybe its my device!…
I have never had a problem and have cashed out many wins including ba 24,000 one which was not held.I find the bonuses the best and have always won big while playing one.
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