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I would like to thank Tamara from the live help team who helped me with my deposit and conversion rate from Canadian to nz dolars she did not give up on checking my account thoroughly and sorted my issue within half an hour of going in and out of my account and deposits made. Zodiac casino is a good casino i am a very satisfied Customer. Thanks Tamara
Won $1100 & have not received my confirmation email now over 24 hours have passed. Spoke to an online agent & it got me no where. Deposited $30 in to my casino account (deposit has never been an issue) until today.. money is gone with no explanation. Spoke to 3 separate online chat agents & they all said the same Copy & Paste msg & closed the chat.
While I do agree that Zodiac Casino gives a good gaming experience, unfortunately that experience can be interrupted with some backend server issues. On numerous occasions their servers would throw errors and the representatives would admit there are technical issues yet there is no message reported to customers that there experience will be impacted. This causes you to spin and the games either spin for long periods or time and/or throw an error saying the server could not complete the request yet your money was taken. The representative state that all amount are saved on the backend server but on all occasions this has happened it always states no payout (even over a couple hour period). The representative insist that the game takes a lot of processing power and it’s best to clear your browser cache (literally, it’s stated over and over). Don’t get me wrong, I enjoyed playing but ultimately the experience was hindered too much by the issues and their service representatives. (Also the persistent ‘promotions’ that only cause your ratio of real money to go down causing actual amounts to be a lot less than what is shown)
zodiac casino the worst experience talk about not paying winnings this casino will not pay my $24000 withdrawal it’s been over 3 weeks now. There is no way to reach them as they have locked my account for no apparent reason.
I got really lucky playing slots at Zodiac Casino and got a 20 dollar deposit up to 3200 dollars and after depleting the bonus funds withdrew 2500 and left a bit to play with. I chose to withdraw using echeck and After entering my TD Bank checking account information and a few days pending passed. I was informed of the verification process. After the verification process took its turn i got an email saying the funds had been released and in 3 to 5 days would be in my account. Its now been almost a full month since my “lucky” day and still haven’t seen a dime. I’ve spent countless hours with customer support and laboured tirlessy jumping through hoops. They keep saying the funds were released on 07/20/18 in the amount of 2500. It should be there. Now they want me to do more legwork and spend more money on gas to travel 100 km roundtrip to my bank and get a formal paper with letterhead and bank info stating the funds weren’t received. After I try to get this hoop tackled I’m sure they’ll email me stating there’s a 3 to 5 day waiting period and congratulations on your win! This has been my first online casino experience….I wonder if ill be back? Ha! Never again. Ill be shocked if I ever get this money. Funny Fact #1 How much of a waiting period and how many pieces of verification id are required to make a deposit? Sure never took a month to take my money out of the account. Feels like I’m getting scammed. Not happy.
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