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I was diamond level vip for over a year and spent over 100k maintaining the highest level vip. They clearly state that you get a personal vip host for being diamond level vip. Over the course of a year I contacted them a bunch of times and they told me as soon as one becomes available I will get one. My wife joined and get one in a matter of weeks of joining and I was still waiting. This proves that they completely lie about you getting one at all or that you will get one when it becomes available. One became available obviously because my wife got one. My wife was getting bonuses of $300 to $1500 from her host and I was getting $50 to $150 and I was spending a lot more money than she was. I contacted them and they do absolutely nothing about it and say sorry about your luck check back in the future. Also after you win all bonuses stop for a period of time like you are being punished for winning. For me it was well over a month before I got any bonuses again even though I was continually playing. Also you can’t get any bonuses while you are waiting for a payout, another form punishment as I see it. They blame everything on there algorithm when you ask them why this is happening and agents can’t do anything for you as they can only check what the algorithm is willing to give you. Absolutely terrible experience and extremely extended periods of time with absolutely no wins of any kind. I’ve gone over an entire year now playing a lot without a win worth talking about. I understand that’s gambling but not worth playing if it’s not fun and you never win and you don’t get the vip benefits they say you get.
I have had mostly good experiences up until Oct 6th, 2023..i made a withdrawal of $150 on that date using the only method/card in my account..a week elapsed with no money..i contacted Zodiac and was told they would email Interac..another week went by but never got a deposit notification ..after 3 more inquiries i was told that it will take 33 days for the money to be put back into my casino account so I could “try again” to withdraw it..that is ridiculous..so what can I do but wait? Nobody ever apologized or offered any compensation for my wasted time..I will be closing my account if and when I get my money
At first I thought zodiac was great. I made a fifteen dollar deposit and got fifteen dollars in bonus cash as well. I was quite lucky on the penny slot game and within a couple hours I had actually gotten myself up to around $900. However when I went to withdraw I was told I only had about $360 in my account and the rest was bonus money that I would lose if I withdrew my money. I went into the “live chat” to ask what this was all about, and it was quite obviously not a live chat as the answers were always the same and nowhere near the info I was looking for. Finally, I got an answer about how to withdraw my money, which was very misleading. The chat told me that if I made another deposit of as little as $10, it would free up my bonus money to be withdrawn along with my balance. I later came to find out that this was completely inaccurate, as I really had to wager my initial bonus of $15 by a factor of 60, meaning placing $900 in wagers. So I continued to play, betting $10 at a time and actually continued to have decent luck and by my calculations, after wagering $900 in total I still had around $300 in my account. So I tried to withdraw again and was this time prevented entirely from withdrawing anything. Previously, I was able to withdraw some of my winnings, approximately $360, but I would have to forfeit $440 in “bonus” cash. Since I was still up over a couple hundred dollars over my deposit, I continued to play and was going up and down from $300 to $150 and back up again for quite some time. However, every time I tried to withdraw I was denied, despite the fact that I had definitely wagered 60x my bonus cash. Eventually I just played down to $0 and I will not be returning to this casino ever again as I feel like it is rigged to keep you putting money in to try to access winnings that you will never be able to withdraw. I was up to $900 from a single $15 deposit and couldn’t withdraw any of it, and I was given false information by the “live chat”
In addition to this, when I went to look at my session records, there’s not a single record of any of my deposits, wins or any game play at all. It simply logs the time that I logged in, and shows an account balance of $0 for every login, even though I took breaks and came back to the casino. So there is absolutely no record on my profile of any wins, and I hit a $600 spin at one point.
I am absolutely disappointed in zodiac casinos misleading “live chat” customer service and I feel ripped off.
I accidentally deleted the zodiac app. Now I can’t find it, and I have money in my account. Chatbot doesn’t understand. Everytime I try to log in it goes to chat bot and they try to log me in but after they send me a code and I tell them what it is, they tell me to hit the link to go to casino but it still doesn’t log me in. Please help. I love this site
I’ve passed your info over to our support guys who will take a look at your account and get in touch with you via the email you have in your casino account.
Hi , I am.not able to withdrawn.as it says I still.have $8.32 bonus money.no.matter how long I keep playing and after any win.that amount stays the same.Not sure what to do.Chatbot doesnt understand and there is no.live agent to talk to
I can see you have a pending withdrawal so I’m assuming this issue has now been sorted.
I prefer Zodiac Casino over others I have played. I have not had an issue yet with withdrawing my winnings. I just wish winning bigger prizes was a more frequent occurrence. It seems you have to put an awful lot of $ in before you win anything. I also don’t like the fact that they can drop you in status reward level if you haven’t played enough. But at least the reward level exists at this casino. All in all I like this casino.
I have tried the chat bot and sent numerous emails about missing e transfers that were withdrawn from my bank but never posted to my casino account I have never gotten a response from them or been able to actually connect with a live person on the chat system…it’s been almost a month now!!! Very dissappointed with the customer service since I have spent thousands on casino rewards casinos online!!!
I have escalated your issue to the banking department.
It says I’m suspended and I can’t redeem my loyalty points. But it says if I deposit then I will be able to acces them I deposited over 10 times and it still hasn’t unlocked them. It’s kinda a scam once you get over 40 dollars in loyalty they keep your account blocked my wife’s account has been suspended for 18 months and we’ve deposited 20-30 times with out and promotion and still she’s blocked. They do pay money but their promotion and bonuses are scams. If you put 20 dollars in and recieve a bonus it makes you play out your 20 dollars wagered. Why would anyone deposit money to gamble and have to wager their own money if they get free spins the free spins should only be wagered. but yea both mine and my wife’s account have 50-70 dollars in redeemable points and we’ve been blocked for way to long. The website shouldn’t say deposit money and they will be unlocked and accessible because when you deposit its still locked
The system algorithm that decides whether loyalty points are redeemable takes into account all factors when categorising, deposits, withdrawals, bonuses and wagering, across your entire casino rewards group history.
Deposits without bonuses will move the ratios and at some point the algorithm will allow you to redeem bonuses again. Unfortunately we don’t have access to the exact calculations so can only suggest to continue wagering with your own money.
I really annoyed at Zodiac casino in relation to the withdrawal system that they use.I ha e €250 in my account and every time I try to withdraw my money they say that they have a problem with the bank process,but they had no problem in taking my deposits,so I tried to use my son’s bank card and the same response came back about the bank process.It’s in there bank since November and I won the money so I don’t see the problem with getting my money. It’s a shame because I taught to myself that they would try and help me withdraw my money because I was on the phone waiting for nearly 35 minutes on the chat page to speak to an operator and I never got through. I would like for this matter to be sorted out and I can withdraw my money and get back playing the games that I love.
Unfortunately the cards that you are trying to withdraw to cannot be withdrawn to right now. Please choose another card or method.
Hello I have a problem, casino will not pay my 80Eur withdrawal, it’s been over 1 month now. Always the same answer: Due to a procedural change, our bank is temporarily unable to process your Visa/Mastercard withdrawal and your cashin remains pending. How can i get my money ?
I see that the card you are trying to withdraw to is unable to currently receive our payment. Please log into your account and choose a different withdrawal method. Once your withdrawal leaves pending it will be processed to the new method chosen.
I’ve had nothing but problems trying to get my VIP rewards money loaded into my account it’s very frustrating to see this money accumulating and the website won’t give it to me and they won’t give me a reason why! I have $43 in vip rewards money and it says I can’t deposit it into my account but when I do it’s says my vip account has been suspended and that’s all
The info I get! The live chat does nothing! You can only send one message and it won’t let you send another also you’re always talking to a computer!!
Redemption of loyalty points is available dependent on a range of factors including deposits, withdrawals, bonuses received and wagering. There is an algorithm that calculates this so support is not able to tell you exactly what you need to do to unlock the redemption of loyalty points, however if you continue to deposit and play with your own money, it will automatically unlock and you will be able to redeem your loyalty points once again.
I’ve been having issues with withdrawing winnings. My deposits were in USD and the money in my account was for the same amount in CAD. Also I can not deposit my money as I have not received a password to do so, and have just been getting the run around from the live chat agents and no reply in my email.
I have received the email allowing me to deposit my winnings but no text to my cell with the code: the contact number, live chat and emails do not work please help
I see you obtained the code from live chat on 30th September.
I had no issues with zodiac casino when it came to paying. I gave them my info, so when I was verified I’d just have to wait the 48 hrs to process my payment and the 1-3 business days to get my money. I cashed out a few times and had no trouble. I excluded myself because the loosing streaks were just to long. Spent 1000s and got little in return. So I decided to quit altogether, but other then that if u submit what they ask for, u only have to do it once and your money will come. Mind u I never cashed out anything big before. I’d give it 5/5 for withdrawals, but I’d only give it 2/5 for actually winning.
Won a massive payout and pleased to report back that today I received funds in my bank. Even had a nice email from support congratulating me on the cash out. Compared to other platforms which basically kicked me off VIP status and then ignored me after a cash out (much smaller than this one) I would say Zodiac deserves all the praise imo.
Thanks for the great feedback Pat!
I have finally won here and I am a VIP member. I spend a lot of money. They have no problem taking my deposits. I have sent all documentation that has been asked for and the risk management team still won’t answer me. It’s been way over the 48 hour hold time of the funds. So unprofessional
I can see your withdrawal was sent for processing on 29th April.
Been asking to know when I’ll receive the 2000$ I won and withdrew but no response and I deposited alot of money to be ablento win this money but no one answers me and I’m stressed because I get no help.
You were sent an email by risk management last week asking for documents. Please send them through.
I am trying to find out why the jackpot games (like Mega Moolah) are no longer available to play at Zodiac. It is like for me, they block them. A friend of mine has them listed to play. Each time I have asked, I never get a reply on this question.
Very frustrated as for years, I had this option and 6 months ago *poof* – gone!
Jackpot games are temporarily unavailable to you due to the province you live in. This is in preparation for licencing in that province.
I hope this answers your question.
I won 850$ after spending almost that much I withdrew it for a etransfere been waiting over a week to receive my payment so I contacted the support team they told me they needed copy of utilities bill copies of my cards front and back and copy of my driver license I sent it back now they don’t answer me.
Unfortunately due to a high volume of enquiries mixed with a pubic holiday, there may be a delay in communication. If you do not hear back within 48 hours please send another email.
I withdrew $2300 was told to wait the 6-10 business days. On the 12th business day the casino said it would be investigated and I would receive emails about what happened which I didn’t. While I was playing on the casino they sneakily put my winnings back on my account. Me thinking I had another win almost kept playing until I went into chat and was informed that it bounced back because of incorrect information that the person on chat did not know. Waited and waited and now I have to wait again as the process has been reset. I had been told different things then and when the time came I was told different things again e.g wait 12 more hours and if you haven’t received your winnings contact us. Then after that was told wait 24 more hours. Whe I try get it sorted everyone leaves the chat. I have emailed multiple times with no reply.
As mentioned via LiveChat on the 29th January, the withdrawal was put back into your casino account because the bank details were incorrect and the payment was rejected.
I see you have the withdrawal pending again. I imagine if the bank details are now correct you should have no further issues. If so, please contact me.
I’ve won 10600.00. It’s been over a month and they still haven’t paid me Now they are saying because I was at a friend’s place using her wifi IP address and since she owes them ( not me ), that there not giving me My 10600.00 that I’ve won.
You received an email from risk management on 27th January explaining that the reason your withdrawal was not processed was because “the deposits you made to generate those winnings were dishonoured. This occurred in December and you continued to make further deposits through to January, which were also dishonoured and needed to be resolved. As you can understand, if your deposits are paid for as and when they are made, then this situation can be avoided completely.”
As per the risk management email on 28th January, your withdrawal was confiscated due to 25 echeck returns in your name (same name that has posted this comment). As per the casino T&Cs, if your deposits are returned, the winnings are void.
”Returns and disputed transactions from Instadebit, E-check, ClickandBuy or any other E-wallets will not be accepted on any casino account in the Casino Rewards network. This also includes any disputes or unsettled transactions from Bank Transfer payment solutions and Credit Cards. In the event that the Casino receives any returns, all winnings will be lost on all accounts held within the Casino Rewards network, even if the returns have been subsequently settled.”
As they also found that you and another person were both playing and taking bonuses from the same location which is against our T&Cs, the other deposits were refunded and this was communicated to you in an email.
I’m on the 10th business day i should of had my winnings today after the telling me I will have my winnings in 1-3 days then 6-10 business days I go on live chat and email them and they tell me to wait the last day out then contact them if I dont have my winnings today such a muck around especially with live chat they just leave the chat wish they could give your winnings as fast as they take money from you.
I see the support rep mentioned that swift transfers can take 6-10 business days to arrive which means your withdrawal should arrive by 25th. If not, please contact them again so they can escalate it. The withdrawal was released from our system on 11th January.
Renee – Casino Rewards Rep
My experience with Zodiac was always sort of “hit or miss” I would go thru loooong periods of just continuously losing and was very frustrated. Well, this past week I hit the Jackpot on “6 Tokens of Gold” for over $1300 cdn. I decided to withdraw some of it and after a bit of a process the money was deposited today!
Here is my advice: When you submit your documents, don’t take a picture with phone, SCAN the documents and send via computer, they are much clearer that way (My Address verification was rejected numerous times until I scanned and submitted then it was no problem whatsoever!)
And have patience. This stuff takes a bit of time.
The reason I started playing on this site was because my Mom did. And she won a LOT and always had an easy time withdrawing.
(It does seem like I am on the “shit list” for withdrawing as I can’t win anything now….but I am sure that’s just the normal variance. But it is frustrating)
Overall, I think that the Casino Rewards Group is quite simply the best online casino experience. The Bonus’ and the “cash-back” are the best I have encountered. By far.
Won two grand..they paid me 850, and refuse to send me the remaining of 850.. said I played out all my funds that was left to be deposited into my account.. their was only three hundred from the two grand remaining. The rest was taking out and put in pending for withdrawals. This is my second week of waiting, as it seems their is lack of communication and getting bounced around from one chat person to the next.. ended up talking to a specialist and he cuts me off…the games are good but having to go through this is horrible.
I’ve won big before and never had an issue with them
I tried to download the apps in play store. I tried 3 games mega moolah, 9 pots of gold and assassin moon. I encountered some problem in accessing assassin moon i can’t open the game but in 9 pots of gold and mega moolah is pretty easy. I played for 15 mins. I never won big but i have fun.
I have been with Zodiac Casino for awhile now and had finally won, I had withdrawn my winnings and with a little patience and amazing chat staff, my winnings arrived in no time at all. Very pleased with my experience so far. Also love the game selections this casino has. Have patience and be kind.
Quick to take your money and very, very slow to pay out your winnings. Poor customer service, particularly live chat. They misinformed me about when I would recieve my withdrawal (which was far less than my deposits btw), each day they assured me I would recieve it the next. Then, they restrict my account because I told them they took the last of my money and are not paying out what they owe.
So,I played for the first time couple weeks ago and won.I was unsure at first if it was legit cause it seemed too good to be true. I received the email on the following Friday like they said and the next day I had an email with and etransfer. I now give them 100%. Totally legit and they do give your money.Highly recommended
I was sent confirmation from the Casino Rewards “payment team” about my withdraw being processed, only to be advised that the email I recieved is automatically sent by there system not the people themselves. I have spoken to the Casino rewards team about this, apparently they couldn’t see it @ all..Wasnt until I gave them the time and date it was sent, now they’ve past the buck over to The Risk Management team.. I have emailed them myself 3x to ask what is happening to my withdraw as this done via my debit card registered.. Again no luck… They are quick to take your money but slow to make payment.
New to Zodiac Casino I have just withdrawn 200.which will go back into my bank by debit card,I have to waitapprox.3 days then I can post my thoughts.Zodiac Casino is a Good site Lots of different games to try,so far I enjoy Zodiac
A very poor experience. Serious lack of clarity. Still awaiting my winnings although been verified but seem to keep coming up with excuses to delay payout even further. Its just one hurdle after another. Locked my account with no explanation so can’t redeem my points. They said they need to verify my payment card which came at 11th hour to payout been pushed back yet again.
I am very confused. All my deposits with zodiac casino, show up different on my bank statement.
Example. Deposit 100.00 and shows up as 125.14 .
My credit card is locked because of all the unusual deposits.
I have gone through 3 months of statements from my bank .
I echeck deposited on zodiac casino not taking any bonus from them I am new to zodiac casino all my verification is correct as well.so I played for 2 days basically straight and won a grand which was worth 30000 dollars I right away took a with drawl from zodiac and waited a week back and fourth with there support team only to be told on the 6 days of waiting that my account has been suspended and my winning void because my echeck deposit came Back as being bounced which was not the case I had fraud done to my account 2 weeks prior to my BMo account and the bank was monitoring my account and when the check money tried to be exit my account the bank thought it was shady and bounced it back I’m lost on to what to do about this I just need to be stared in right direction because I’m am now getting ignored from casino and casino rewards .
I finally won $2000 and sent my documents as they requested and now they ignore me it’s been close to 2 weeks since I won and was sent confirmation and an email transfer to deposit yet they refuse to send me a password to deposit, any time I try chat live all they do is ask if I want to reset my password, very disappointed
One of the best around I have found. Friendly 24 hr staff. Many choices to play with . Overall fun experience. Won 1200.00 when I originally joined casino rewards. No problem with the withdrawal. Just have to be patient.
I thought I had a problem with the casino, turns out I was very wrong. I have been with them over 4 years winning small amounts but then on the 30th October I looked at my screen and almost fainted. I went straight to live help and was congratulated and was offered help to withdraw. However, I declined as I wanted to do it myself. Anyway going bk Into my account i found any activity would be suspended because they needed to verify me. I sent them the documents needed & was told they had got them & it could take 2 days. I hounded live chat to death who kept assuring me the verifying team were dealing with it. I needn’t have worried because an email arrived shortly after telling me my verification was a success and I’d be paid in the next batch. The thing is there is no point getting angry, upset or annoyed because i have realised it is a process that really has to be done. I got a guy called Leroy in live chat that was dealing with me. He knows his job and dealt with me far more than i expected as i seriously, must’ve been sending him crackers. Always try to be polite as I feel this will get you much further than ranting, threatening or being rude. This is just my experience which I hope will help anybody else to understand, you will get responses & it’ll get resolved. You just need some patience good luck to you all in the future.
I would like to thank Tamara from the live help team who helped me with my deposit and conversion rate from Canadian to nz dolars she did not give up on checking my account thoroughly and sorted my issue within half an hour of going in and out of my account and deposits made. Zodiac casino is a good casino i am a very satisfied Customer. Thanks Tamara
Thanks for the compliment Shonts!
I will pass it on to Tamara.
Won $1100 & have not received my confirmation email now over 24 hours have passed. Spoke to an online agent & it got me no where. Deposited $30 in to my casino account (deposit has never been an issue) until today.. money is gone with no explanation. Spoke to 3 separate online chat agents & they all said the same Copy & Paste msg & closed the chat.
Were you able to get this sorted out?
Please contact me at Renee@RewardsAffiliates.com with your account number so I can take a look into why this happened. Thanks.
While I do agree that Zodiac Casino gives a good gaming experience, unfortunately that experience can be interrupted with some backend server issues. On numerous occasions their servers would throw errors and the representatives would admit there are technical issues yet there is no message reported to customers that there experience will be impacted. This causes you to spin and the games either spin for long periods or time and/or throw an error saying the server could not complete the request yet your money was taken. The representative state that all amount are saved on the backend server but on all occasions this has happened it always states no payout (even over a couple hour period). The representative insist that the game takes a lot of processing power and it’s best to clear your browser cache (literally, it’s stated over and over). Don’t get me wrong, I enjoyed playing but ultimately the experience was hindered too much by the issues and their service representatives. (Also the persistent ‘promotions’ that only cause your ratio of real money to go down causing actual amounts to be a lot less than what is shown)
I’m sorry to hear you had a poor experience at Zodiac Casino.
We also offer a download client which is a far better player experience with high definition games and better server connection as the game is downloaded so doesn’t need to hit the server to refresh on each spin. If you’d still like to try your luck at Zodiac Casino using our download software, please go to the website, click the HD button and enter your existing account details to login.
Good luck at the casino!
zodiac casino the worst experience talk about not paying winnings this casino will not pay my $24000 withdrawal it’s been over 3 weeks now. There is no way to reach them as they have locked my account for no apparent reason.
I can see that you were informed that your withdrawal was confiscated due to having multiple accounts at the casino. Unfortunately this is against our T&Cs that you agreed to when joining the casino.
I got really lucky playing slots at Zodiac Casino and got a 20 dollar deposit up to 3200 dollars and after depleting the bonus funds withdrew 2500 and left a bit to play with. I chose to withdraw using echeck and After entering my TD Bank checking account information and a few days pending passed. I was informed of the verification process. After the verification process took its turn i got an email saying the funds had been released and in 3 to 5 days would be in my account. Its now been almost a full month since my “lucky” day and still haven’t seen a dime. I’ve spent countless hours with customer support and laboured tirlessy jumping through hoops. They keep saying the funds were released on 07/20/18 in the amount of 2500. It should be there. Now they want me to do more legwork and spend more money on gas to travel 100 km roundtrip to my bank and get a formal paper with letterhead and bank info stating the funds weren’t received. After I try to get this hoop tackled I’m sure they’ll email me stating there’s a 3 to 5 day waiting period and congratulations on your win! This has been my first online casino experience….I wonder if ill be back? Ha! Never again. Ill be shocked if I ever get this money. Funny Fact #1 How much of a waiting period and how many pieces of verification id are required to make a deposit? Sure never took a month to take my money out of the account. Feels like I’m getting scammed. Not happy.
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