Captain Cooks Casino
3.6/5
Good
Last updated: July 2026
Last updated: July 2026
Captain Cooks is one of the better-known Casino Rewards names. It opened in 2003, although the present website describes the wider group history as dating back to 2000.
Casino Rewards supplied current operational information for this review in May 2026. We also checked the casino’s public pages and terms. The result is a more useful picture than the old listing, which still treated the site as a small Microgaming download casino.
At the time of writing, Captain Cooks Casino uses a multi-stage welcome system. We show only the first-deposit stage in the Bonus tab, with the later stages summarised there when relevant. It is not a Reviewed Casinos exclusive.
The main reservation is the wagering. For international players, the first two deposit bonuses carry high wagering requirements. Slots contribute in full, but most table and live games contribute only a small fraction, so those games are impractical for clearing the offer. Cash can normally be withdrawn by forfeiting the linked bonus during the first two stages.
The lobby now contains 850+ games across the Casino Rewards network, with some individual sites advertising 1,000+. Games Global supplies the core catalogue, including familiar slots and progressive jackpots, while Pragmatic Play adds modern slots and live-dealer tables. Regional availability can change the exact selection.
The shared Highest Win Rate Guarantee says the casinos use the best RTP version made available by each supplier. That is a useful policy, but it is not a promise that a player will win. Game outcomes remain random.
Payment methods vary substantially by country. The group supports cards, bank transfers, e-wallets, vouchers and mobile payment services across its regional network, but no single player will see every listed option. The cashier is the final source for eligibility and limits.
The standard minimum withdrawal is 50 currency units outside the UK. A reversible pending period of up to 48 hours applies, after which e-wallet withdrawals may take up to two hours, cards one to three business days and bank wires up to five working days. Processing takes place during business hours.
The terms also allow payments to be limited to roughly €4,000 per week when a withdrawal is substantially larger than the player’s total deposits. This is a staged-payout clause, not a guaranteed timetable. The public websites could explain these banking conditions more clearly before registration.
Captain Cooks Casino belongs to Casino Rewards, a group operating since 2000. The international terms use Kahnawake licensing, while Malta, UK, Denmark and Ontario entities cover eligible regional versions. A separately regulated Ontario version is also available. Players should use the terms for the version serving their location. The casino does not accept new UK players.
eCOGRA certification provides independent testing and an external dispute route. Complaints should first go through the Casino Rewards support centre; unresolved cases may then be referred to eCOGRA or the regulator responsible for the player’s regional version.
Live chat and email support are available around the clock through the shared help desk. KYC checks may include identity, address and payment-method evidence. Closing or restricting an account when legitimate verification documents are not supplied is normal.
Responsible-gambling options and age rules vary by licence. Ontario players must be at least 19, UK players at least 25, and the general international minimum is 18 unless local law requires a higher age. Deposit limits, time-outs and self-exclusion should be arranged through the account or support team.
Captain Cooks Casino has genuine history, a broad modern lobby, regional licensing, independent certification and a loyalty programme shared across established sister casinos. That gives it more substance than many newer brands.
The weak point is the small print. High early-bonus wagering, low table-game contribution, a long pending period and possible staged withdrawals all need attention. The casino is best approached for its games and history, not because the welcome offer looks large.
Please note: New Captain Cooks Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
The first-deposit offer awards 100 chances to win €1 million for a minimum deposit of €5. The welcome package continues with a 100% match up to €100 on the second deposit and further bonuses across deposits three to five, taking the advertised later-deposit total to €475. The Ontario version uses a lower 30x wagering requirement on all bonuses.
American Express, Apple Pay, AstroPay, Bank transfer, CashtoCode, Citadel, Diners Club, eCheck, EcoPayz, EPS, Euteller, Flexepin, Google Pay, InovaPay Wallet, InstaDebit, Instant Banking, Interac, Jeton, Klarna, Maestro, Mastercard, MiFinity, MuchBetter, Multibanco, Neosurf, Neteller, Online Bank Transfer, Paypal, paysafecard, Perfect Money, Postepay, Rapid Transfer, Skrill, Trustly, UPI, Visa, Visa Electron
Bank transfer, eChecks, ecoPayz, Entropay, Inovapay Wallet, instaDebit, Maestro, Mastercard, MuchBetter, Neteller, Paypal, Perfect Money, Postepay, Skrill, Swift Bank Transfer, Trustly, Visa
British pounds (GBP), Canadian dollars (CAD), Euros (EUR), New Zealand dollars (NZD), US dollars (USD)
Captain Cooks Casino Player Comments
I won 46 200 on cash splash..on Saturday..just waiting for the transfer to post to my account but I have found customer service is wonderful..Quick to respond and has sent me several emails with updates..I hope the first agent has recovered from seeing my winnings..because I haven’t…plus I live where the exchange rate is high..can hardly wait much longer..clearly I was horid on xmas morning?
Just won 8200 cdn dollars last night and withdrew it all as I spent 300 to get it. Online customer service was really quick to respond. This e-check method, how well does it work in regards to depositing into your account.
I did play, and $380, try to withdraw but was told that I couldn’t withdraw the money because I didn’t reach the maximum amounts of playing time to withdraw, so I try calling them but no answer, I went on play and lost everything, I don’t know if this site is real but will give it another tried.
I wanted to try the casino it gave me an offer 5 dollers and get 80 free spins so I deposited 7 dollers and played mega molla and won 180 but didn’t cash out so I tryed break the bank with its 5 doller minimum bet and I hit it I really broke the bank I got 3 break the bank in a row and 3 golden 7 or what ever they are in a row at the same time and won 1300 and I still had to beat the bonus money you start with 60 times the bonus I beated the bonus kept playing and won 2000 all together and cashes out i had to email them ids then about a week later I had 2000 in my visa pre paid credit card no one believed I was going to get the money they told me it was a scam it was a couple of month ago but I just want to post this to tell you peeps this sight is legit and I’m cashing out 200 right now
Did you give your ID to them by mail ?
Won 66,000 dollars on mega moolah and was paid in full about 2 weeks later but my withdrawl method was echeck and they have a 9500 transfer limit a day that is why it took two weeks !!! Customer service is fast and very helpful!! Been playing on the site for about 3 years off and on! Good place to play!!! ?
What were u betting when u hit 66,000
How long did it take mine says it’s pending Did I do something wrong
Paid 5$ to play and receive the welcome bonus won 953.00 on slots was paid by recheck direct deposit within 2 banking days. Safe secure fun and got my winnings fast would definitely recommend this site!
S.J Canada
Decent games. Don’t know about payout.
Don’t be fooled by the bonus you receive. After receiving a bonus, Captain Cook’s casino requires you to wager at least 60 times the amount you received in bonus in order to be able to pay out any of your winnings.
For example: I received €25 in bonus credits. Meaning I had to wager at least €1500 in order to check out.
Side note: only the slots count for 100% of your wager. Roulettes, for example, only count for 2%. Meaning if I bet €200 euros on a roulette round, only €4 would count towards that €1500 mark to unlock payout.
Legit!! 100%! Biggest cashout from this casino was last month, amounting to $57,000! Then I have another $3,000, $5,000, $15,000 and now I have $15,000 pending for withdrawal. To answer most common questions:
Did they asked for ID’s at first for verification? – YES
What’s the best payout out option to get your money faster? – ecopayz
How long does the withdrawal take? – 2 days or 48 hours from the casino + 1 day to ecopayz + 3-5 days from the date you requested for the withdrawal from ecopayz to your bank account
Tip? – Ones you set aside your winnings for withdrawal, DO NOT REVERSE IT, NOT EVEN A PORTION OF IT, the withdrawal date will move, so meaning your 48 hours hold period will reset. (Probably the hardest part especially if you’re feeling lucky!)
Bet big if you want to win big. Simple. That’s why its called GAMBLING. *peace*
I made a deposit of £50 which they matched and then played it through and cashed out £200.
They awarded me points and even more when I signed up to their loyalty programme.
They also sent me a further 100% match offer on joining the loyalty programme.
They have refused to honour this match bonus and also refused to allow me to cash in the points, the reason being as follows and i quote:
“Whilst you may see VIP points available for redemption in your Casino Rewards account, these points will not be released until you further demonstrate the intention to deposit & wager at the casino. This will then in time restore your ability to redeem your casino rewards bonus points
Unfortunately we are unable to provide you with the specific criteria by which the suspension will be lifted.”
waited a week for a pay out then there was a problem now I’m waiting for longer they have no problem taking it out right away but takes forever to deposit
I enjoy playing Captain Cooks Casino. It did take a bit to get my first pay out but it was paid in full. Customer service was very nice and helped me with any problems I had. I will be playing more often.
It’s my first time playing on line on this casino and I just wanted some
Feedback if the site is legitimate and safe to play on?
Can I play safely?
Thankyou for your time and patience with my questions.
Regards,
BC
I have been with Captain cooks for over ten years and I always found them to be honest with good customer service and and there was never any difficulty with withdrawal. I would not play with any other Casino .
Two other casinos frustrated so much that I did not bother withdrawing
So does this site actually pay out? I’ve had some difficulties with my payout. I won three hundred and pressed deposit instead of withdrawl. It took a week to fix that mistake. and risk management said its resolved. So I now withdrew the money. Two days ago Thursday night. and Friday morning 6 am they said amount was pending for two bussenes days. Before released. Again. They said echeck was the best way as they couldn’t deposit to my account. But withdrawal no problem. So does casino rewards actually pay out or am I waiting for money that won’t arrive. I’m new to online gambling. Usually fairly patient. But when I’m told waiting periods and they pass I get discouraged. I can’t help but wonder. Maybe waiting periods arnt clear for me. I know I’ll contact them Tuesday if its not in yet. After receiving payment I’m going to delete my account. As I was unaware how difficult it is to withdrawal winnings. Im not blaming them though. Because there could be unforseen reasons why. Just not for me.
Did you get the money at the end?
ive made two deposits and withdrew £400 i was promised the withdrawel would be done by today i made a deposit of £20 today to find my withdrawel hadnt been done and was sent to risk management i dont know what this means but looks like they dont want to pay me the withdrawel foaming is not the word
not impressed with how long withdrawing your money takes here. i’ve been waiting for two months so far and customer service isn’t much help.
sorry my English not really good
I won 100 on top of the 500 pound free bonus but day didn’t pay me! they said you have to place 50 first which is I knew that the rule but I didn’t knew that if I want to withdraw 100 I most to wager 150 times amount of bonus! they didn’t mention that in terms and conditions about this! anyway I decided to forgot it and remove my account.
never accept free bonus from online casinos until you know how its work
I was until this week a regular customer..but now I'm done with them…withdrawal takes forever…up to two weeks on my last withdrawal…don't go there do yourself a favor
Sorry then, your comment just reads like you blame them for stalling and for "getting" you to play again.
Though you do have a valid point. Casinos should indeed process the payments in time and stop stalling. But being a player for years I do know that this happens all the time and sometimes it might not even be the casino's fault. I've been waiting for a withdrawal for almost a month at 3 different casinos (not related) and it turns out it was the payment processors fault. Back then it was up to me to sit it out.
No Carla…that is not quite what I was saying….Yes of course the casino hopes that players give in and reverse their redrawals which is the players problem…not the casinos…what I was saying is…when withdrawals are to be processed after 48 hrs (2 business days–casino rules) then process them in 48 hrs…not 96 hrs.
Brenda….. come on. so… you're saying that because YOU might get weak they have to hurry up? lol…please.
Girl, I think you should stop gambling before it's too late.
I have been playing for a few years they are the worst at paying out I have 800hundren that that’s been sitting for over a week still has not been processed