The same goes with me.. They are very fair amd truthful in their dealings, if you play by the rules.. I got paid my first withdrawal
Pretty good I've won quite a few times and haven't had any issues won 100p and had it transferred within 48 hours. I have 500 pending currently and it's been about 24 hours so far. Withdrawals have always went smoothly.
By far the best experience I had at an online casino. I´ve been playing there for a while and for the first time in my 10 year gambling carreer I didn´t have the feeling of being somehow tricked into anything. Yes, it´s an online casino with all its pros and cons and yes, you will have to play by the rules as everywhere else. But Bitstars is somehow always on your side. I´m pretty sure this pays out even more…
Interac deposits disappear in thin air. Try helpdesk, they blame a partner whom they want you to chase.. really?! Games.. horrible. I averaged 0 to 50% on 600+ plays nonstop You would get the promise of a bonus every 50-60 games. Maybe one in a 1000 and net result is negative.
I have been waiting 2 weeks for my withdrawal. It is 8500, i chat everyday and get a different answer. At the end of every conversation i get told dont worry you will get your money. Well i am beginning to think that wont happen and i would really like it.
I won some $$ on January 23rd. I have contacted daily via email and still haven’t received my money. Seriously a joke and disappointing customer service.
I made a withdrawal of R500 and they said it wil b deposited within 4 business days but its been two weeks already still nothing. The live chat ain't working, you never get response, yhey don't respond to their emails.
I won $3000 the end of Dec. I withdrew the money and they said they needed verification of who I was before I was paid out. I sent the info. Still have not been paid out and it has been over a month. I can't even connect with live chat...it doesn't work. no way to get in touch with anyone. I spent almost $800 of my own money
Well I signed up because I checked first to make sure they had Keno, which numerous sources said that they did, they even mention keno on their own website. After signing up and depositing $20 I try to search for keno and there is nothing. So I go in to online chat and am first told that I may have to try using different browsers, apparently chrome doesn't allow you to play keno or something like that. Tried a couple…
I had 2 separate deposits through etransfer leave my Bank account but not be deposited to my jackpotcity account… now I have been trying to be refunded that money for 6 weeks. I have sent my bank statements, deposit reference numbers and all the details they have asked for. Every Time I try to have it rectified or get an answer it’s a different story. One day it’s 24 hours to have a response then 48, then 7 days then…
I deposited $25 and another $25 then I kept winning. I won up to $5000 and couldn't withdrawl so I kept playing and kept winning. Hours passed I didn't notice because I kept winning and almost won $10,000 which got me more excited so I decided to check my bank because I had this feeling and they withdrawled all the money I had left almost $800.
had an account that was self excluded . This is my fault however I did try to make a deposit and it was rejected . And noone will help me get my money back . Spent 3 hours waiting for chat and 2 weeks waiting on an apparent escalation. Still haven't heard back from them
I still had 1 more 100% bonus match got an email to do a deposit so I did and it never honored the match. Contacted online chat and he said nothing he could do. They are on Malta so beware Canadians this one is NOT worth even $20 bucks!
Won 200 on a game last month but wasn't credited to my account. Chat says I didn't and referred me to my play history, win wasn't there. she asked if I had a picture of my win. I should have seen that for the red flag it was. Nice way to say sorry your SOL for not having photo proof. So I thought well a malfunction so I deposited money today to play , never showed up in my account.…
Overall the game play was reasonable and although I have never won anything worth withdrawing, I have a Huge Red Flag for deposits. Money deposited never made it to my account and it's pretty much a write off according to my banks security team. I was advised to stay clear of the site and change all my passwords. Also they cannot recover the funds that were sent. Truly an awful experience and should.e flagged as wirefraud.
I’ve played this site many times and have never had a problem get my withdrawals. Until the last time I played I had multiple wins and it now has been almost two weeks still not paid out. I’ve was asked for documents, so I sent them in then I got a email saying I didn’t need the documents. But yet I still haven’t been paid my withdrawal.
The casino is reluctant to pay out bonus wins, if withdrawing is attempted, so I cannot recommend iLucki. It is not unusual to require documents, or even a selfie. However, I did provide a selfie with the explicitly required note with a phrase "Hi, Casino", as instructed, but then another selfie was required, with the changed phrase "iLucki". Having provided this selfie, yet another was required with "better quaiity" - along with a new photo of ID that was already…
I wished I'd have checked the reviews before I started playing. I'm having the same problem you are and my withdrawal is only $50. Twenty of that is what I deposited. I cannot believe how hard it is to get your money out?!
I've been waiting for my winnings for a week. I just recieved an email stating my funds were reversed and they need a new deposit method. I want an etransfer? Who the heck do you screw that up? I got a text stating my etransfer was on the way 4 days ago. Now the money is back in my jackpot city account and I have to go through all of this again. If I ever get my money I will…
Deposited money played won $1500 tried to withdraw. Than they Asked me to send them my ID. I sent them days pass no reply. Than I ask how long it takes to check ID. No reply but just telling me to keep playing and deposit more money. They have not paid me The $1500 dollars I won to this day.
I played today for the first time on the site in King of Cash and won 10 free spins at $5.10 and an additional 4 identical scatters during the spins gave me additional spins but.... the screen froze and said general error and when I attempted to reenter the game it repeated the same message. When I used live chat they said erase cookies and restart the computer which I did. The game restored without the additional spins from the…
We are in Toronto, Canada and requested a C$300 withdrawal on Sunday night and had the money in our account on Tuesday morning! Thank you.
I won $1453 playing a slot game in the JackpotCity. However, the casino did not pay this$1453 on my balance. I talked to the staff, and one of the customer representatives said that I won this amount, but they would investigate and give me feedback in 48 hours. Today, after 3 days, I needed to get in touch with them for the fifth time, and another customer representative told me that they do not have a history of my winning.
I'm just saying, after playing at....heck, at least 10 different online casinos... Not one of of them come close to Bitstarz, except 7bitcasino, but they only come closer than all the others. I'm convinced there isn't another online/walk-in casino that will treat you like Bitstarz. They will have you feeling spoiled. No, you may not win your first time, then again, you might. But guaranteed you be loyal to them, and they will be loyal to you. Not to mention,…
Do not buy into their 50, 80, or 90% bonus e-mails! Once you log in and buy how ever much you want, the bonus doesn't turn up. you need to message them to find out where it is, but if you have pent any of your initial investment, they take that off beforehand and will only give you the match bonus for what's left rounded to the $10 dollar
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