had an account that was self excluded . This is my fault however I did try to make a deposit and it was rejected . And noone will help me get my money back . Spent 3 hours waiting for chat and 2 weeks waiting on an apparent escalation. Still haven't heard back from them
I still had 1 more 100% bonus match got an email to do a deposit so I did and it never honored the match. Contacted online chat and he said nothing he could do. They are on Malta so beware Canadians this one is NOT worth even $20 bucks!
Won 200 on a game last month but wasn't credited to my account. Chat says I didn't and referred me to my play history, win wasn't there. she asked if I had a picture of my win. I should have seen that for the red flag it was. Nice way to say sorry your SOL for not having photo proof. So I thought well a malfunction so I deposited money today to play , never showed up in my account.…
Overall the game play was reasonable and although I have never won anything worth withdrawing, I have a Huge Red Flag for deposits. Money deposited never made it to my account and it's pretty much a write off according to my banks security team. I was advised to stay clear of the site and change all my passwords. Also they cannot recover the funds that were sent. Truly an awful experience and should.e flagged as wirefraud.
I’ve played this site many times and have never had a problem get my withdrawals. Until the last time I played I had multiple wins and it now has been almost two weeks still not paid out. I’ve was asked for documents, so I sent them in then I got a email saying I didn’t need the documents. But yet I still haven’t been paid my withdrawal.
I wished I'd have checked the reviews before I started playing. I'm having the same problem you are and my withdrawal is only $50. Twenty of that is what I deposited. I cannot believe how hard it is to get your money out?!
I've been waiting for my winnings for a week. I just recieved an email stating my funds were reversed and they need a new deposit method. I want an etransfer? Who the heck do you screw that up? I got a text stating my etransfer was on the way 4 days ago. Now the money is back in my jackpot city account and I have to go through all of this again. If I ever get my money I will…
Deposited money played won $1500 tried to withdraw. Than they Asked me to send them my ID. I sent them days pass no reply. Than I ask how long it takes to check ID. No reply but just telling me to keep playing and deposit more money. They have not paid me The $1500 dollars I won to this day.
I played today for the first time on the site in King of Cash and won 10 free spins at $5.10 and an additional 4 identical scatters during the spins gave me additional spins but.... the screen froze and said general error and when I attempted to reenter the game it repeated the same message. When I used live chat they said erase cookies and restart the computer which I did. The game restored without the additional spins from the…
We are in Toronto, Canada and requested a C$300 withdrawal on Sunday night and had the money in our account on Tuesday morning! Thank you.
I won $1453 playing a slot game in the JackpotCity. However, the casino did not pay this$1453 on my balance. I talked to the staff, and one of the customer representatives said that I won this amount, but they would investigate and give me feedback in 48 hours. Today, after 3 days, I needed to get in touch with them for the fifth time, and another customer representative told me that they do not have a history of my winning.
I'm just saying, after playing at....heck, at least 10 different online casinos... Not one of of them come close to Bitstarz, except 7bitcasino, but they only come closer than all the others. I'm convinced there isn't another online/walk-in casino that will treat you like Bitstarz. They will have you feeling spoiled. No, you may not win your first time, then again, you might. But guaranteed you be loyal to them, and they will be loyal to you. Not to mention,…
Do not buy into their 50, 80, or 90% bonus e-mails! Once you log in and buy how ever much you want, the bonus doesn't turn up. you need to message them to find out where it is, but if you have pent any of your initial investment, they take that off beforehand and will only give you the match bonus for what's left rounded to the $10 dollar
I have been playing here for a few years now but no longer. I feel that the payouts are very far and few between and actually feels like a complete rip-off. Also I have transferred through etransfer and at least 3 times the money never went into my casino account or back into my account. To try and get help is a complete runaround.on purpose
its bad when you make a deposit in here on the page they give you and it says five to ten min and it will be in your casino account but thats not true ..i did do that and i had to wait almost 6 hours to get it and they new it would take that long .but could not put up a notice letting there players no that so when you ask for your money to be put back…
Since I signed up there, I had no problems withdrawing. It takes a while, or even more than usual. But they money gets to you eventually. They make you jump through hoops a lot so that you get bored and spend the money. But if you comply you should be safe. However, there are less annoying casinos out there. That´s true
I made a deposit without reading the fine print of the match bonus. Long story, short! There’s a wagering requirement that needs to be met before any money is converted into ‘real cash’. My wagering requirement was over $30 000. I ended up meeting the requirement, then proceeded to request a withdraw. It’s been sixteen days since my request but every inquiry I’ve made, the funds are ‘in review’. I’ve sent the requested documentation. Now the withdraws are currently delayed…
I play hard. Won a couple of times and got a payout, have sunk more money back in. It's been 2 months that my latest withdrawal has been "under review". They can't say what is under review. They can't give details or ask me any questions because that's a "different department", but of course they can't connect me to a different department. It's real easy to deposit, but if you win they turn you down.
I deposited more than 5k , and the was won 2300$ and my withdrawal rest pending .. ... And never received my money. Many times I was chatting with the operators, and say my waiting 24h after , waiting 7 Days, afert 7days... I sent all of mi id, bank statement, drivers license and health certificate.... And still waiting and never received notting... When I chatted with the operators kickme off stop chatting, every time Iosse my time andt money.
I play at a lot of casinos online, Bitzstarz is the best one all, the payout for me is the next day, lots of free spins, But I just don't like the wager so I don't take any bones when I make my deposits. I did it once and got up to $3000 and they confiscated my funds because I bought spin over $5, so that was my fault. I will tell you it pissed me off really bad. this…
Did 3 transfers that did not go into my account. Contacted them and they advised I would have my money in my account however they took my log in away so I was not able to get into my account.
Very good cashback system that will work for you all week, rather than just doing a special offer on a tuesday for example. Maybe way too many games which make the site feel a bit clunky, but it navigates OK.
My elderly father and I decided to play this one night over the holidays . We used his card to deposit money on 8 different occasions , although I used my phone and email to set up the acct . Thus making this a third party card used to deposit .. of course one we won 1400 dollars and tried to withdraw it we were told that can’t be done with a third party deposit . They asked for a…
I’ve been playing at Yukon Gold steady for about a year and had some small wins here and there but not much. On New years day I won $5000. They kept showing me the big win over and over again and I was Stuck on that screen for a long period of time. I wasn’t credited any of the money to my balance and when I got out of the game the win disappeared and wouldn’t show up in my…
I've been playing since last year. Taken full advantage of Bonus and was able to withdraw money a couple of times. However a couple of days ago I added money to my account, which has not been credited. I was told by one of the customer service people that the transfer was declined and would be back in my account within 24 hrs. That was impossible because my bank sent me the confirmation email within seconds of the transfer. Either…
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