I finally won $2000 and sent my documents as they requested and now they ignore me it’s been close to 2 weeks since I won and was sent confirmation and an email transfer to deposit yet they refuse to send me a password to deposit, any time I try chat live all they do is ask if I want to reset my password, very disappointed
One of the best around I have found. Friendly 24 hr staff. Many choices to play with . Overall fun experience. Won 1200.00 when I originally joined casino rewards. No problem with the withdrawal. Just have to be patient.
I’ve had my account 15 months. I lost my gold status during lockdown as they were short staffed and couldn’t verify my account, 6 days ago I withdrew 14000 NZ into my visa which I’ve done previously successfully, it was declined and returned to casino after I asked chat prior if all was in order , 2 days ago I withdrew again using bank transfer , the funds have pended now left casino . I can only hope they present…
People saying that ruby fortune casino doesn't pay are simply liars or sore losers I got an e-transfer within 24 hours of submitting my documents no hassle no bs everything went 100% smooth.
BitStarz is a good casino with a good payout rate and great customer service. They have good live tables and a good line up of games. I wish they had more Playtech provider games because if they did they would be the perfect casino in my opinion. They do give weekly rewards depending on play-through amount. The biggest issue I have with them is the comp rewards system they have. They give you automatic weekly spins depending on how much…
I inquired about an $800 win and my account was suspended. Been contacting them since December 2 2020 and it's now December 20 2020 and still nobody has assisted even after I did everything I was supposed to. Even after i was promised it would be taken care of and my winnings would be in my account within 48 hours it's been 4 days since.
They offer coinfy deposit option and if you deposit you will lose approximately 30% of the net amount you are depositing fees aside. When i showed the clear discrepancy to slotland, they just said too bad and accepted the fact that i lost 30% on each deposit as fees.
I won $19,000 on jackpot city and pressed withdraw I decided to play a little bit out of it which led to $1000 5 times which made my balance $14,000. I got emails proving that I reversed $1000 5 times. I got another email stating that only $3000 got transfered to my MuchBetter account. I found that oddly strange because it’s suppose to be $14,000 in total not $3000. I had opened up chat and contacted them and they told…
they kept giving me bonus cash every time i made a deposit & therefore i couldn’t withdrawal until my bonus cash was cleared, it used the money i deposited before it used the bonus & leaves $0.02 in there so that every time i deposit or win i still cannot withdrawal, i messaged on live chat and couldn’t even explain because i kept getting automatically sent messages, definitely wouldn’t recommend lol
I haven’t been playing all that long. I’ve won jackpots and cashed out fine at 100-3/4000 but once I passed 10k I’ve been ignore inquiring about my payout and it’s like my account never existed. They still took my money for me to play but can’t even respond when I ask about my payout for the jackpot. I’ve been asking since August 2020
Been playing for a long time, started small to see if they actually paid out. Received a couple pay outs. When it came to a $3000 payout it was another story. Was pending for a couple weeks when I asked them why. They said it was going through different stages. Told me not to worry continue to play. Long story short never got the money. They say you owe it but never had charge backs. If someone owes them $3000…
Been playing on here over 2 years had some great wins and huge losses found that I haven't been able to win the last month been a tough battle lost over 20k in a few weeks but haven't had a problem with cashout and found just cant win anymore
You deposit your money from your account,and your money just disappear..than you have to fight with them to get your own money.You just communicate thru email.I am waiting for my money almost one month.I ,really give up.And I am talking about my money ,which I deposit on my casino account and now I am going thru Hell to get my money back
I made deposit but money was not reflect on my account, I files complain but they told me it will take 10 days to refund. But its almost 15 days I don't receive my refund.
I have claimed the bonus and played it out. By claiming the bonus you cannot withdraw any funds until you have played over the amount and more. So no matter what you will never win. I have played without the bonus and you will not get any free games or and winnings. The money goes very quickly. You will always lose.
Worst VIP experience I have ever had, all other casinos are having free give aways and bonuses while this casino stays it course with 35% match bonus up to $25, what a joke, won big a few times but the payout time takes so long you end up spending the funds anyway.
I can only partly understand all these negative reviews. I have withdrawn money several times in the last 5 years and always received my money. But to make it clear: I have not claimed any bonus. By the way, I strongly advise against this, because then you have almost no chance of ever making a withdrawal. Wagering requirements is the stupidest thing that online casinos have to offer. Otherwise Jackpot City behaves like any other casino. It takes your money…
I won $800- it’s taken almost 4 weeks to get money. Customer service is pointless- they have no phone so only email. Give you the run around. I’ve used spin palace before got my money in 3 days- so waiting this long is annoying. Not to mention they hardly ever have bonuses.
The past few weeks was my first time playing. Experience was ok. Cashed out a little bit, I wanted to see how long it would take to get my money. I always like to do that before really putting a lot of money into an online casino. It’s been weeks and still haven’t received my withdrawl. Terrible customer service through live chat. They keep telling me it’s being processed. But at this point I’ve written off my payout. Won’t be…
Made my deposit and waited an hour for it to appear. Checked my bank account and it is out of my account. Contacted "Chat" and she says there is no deposit and I have to provide a bank statement to prove it was withdrawn from my account. Then I will have to wait 48+ hours for verification once I send my statement to them. I have no clue how to do this I told her I am a 76 year…
Deposited a total of $1,800 CAD with Jackpot City over 3 deposits. Did not take advantage of the bonuses due to the heavy rollover requirements. Ended up with $2,500 CAD. Went through the verification process supplying a copy of my passport and copy of a recent utility bill. No issues. Received the deposit this morning. Total time from request to deposit was 6 days. Was very concerned with all the negative comments, but no issues.
I have played all casino slot games over here and I had won lot of money and with in a week has been deposited to my bank account. Its really a trusted one.
They closed my account with a balance of over $ 760 and are saying I requested them online. They keep putting holds on credit card without authorisation. Their chat agents have no shame in telling that they are the highest point of contact if you have any concerns or complaints.
There customer service is terrible. Waste of money and time just to get the money you win. And whatever you do. Do not use the bonuses. You cannot get rid of the bonuses or withdrawal any money you win with any bonus added. The bonus will keep rising more above what you keep winning, so that theres no chance for you to withdrawal any money at all.
I played on this casino for the last two years. I always received my winnings via echeck. I would have left a five star rating 5 months ago however now I have not received the last 3 withdrawals I made on my account 1 for $1000 august 17 they lied and said it was paid to a different bank info than what I provided which was a lie. I told my bank to investigate and long story short the bank…
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