It seems that if you request a withdrawal they immediately send you free spins and if you then play them it voids your winnings and they take it all.
I found this site really good, Id been playing unverified for a bit & then went on to verify it. There was a slight issues with my drivers license not matching up to my player name, but I had an online chat with the team and it was fixed straight away and then Iade a withdrawal a couple of days later. It was sitting in my account within 2 days & then by bank cleared it within 4 so definitely…
I won money and as soon as I tried to make a withdrawal, they made it impossible, and then took all my winnings away saying some technicality! I was told several times it was my money to withdraw, until I tried to.
Started off winning a little bit, then lost quite a bit. They ended up giving me a Second Chance free spin bonus for my losses. Won about $10 off of it, the wager requirement was about $700 to be able to withdrawal the funds. When I cleared the wager requirement they informed me that there was a cap of $100 on “no deposit” bonuses. Which makes no sense because the only way you get the second chance free spins is…
they will not pay out, stating government issued id ( birth certificate, passport) are not good. enough. then they say account is verified and payment in process, only when it doesn't arrive after 8 days i contact them to find out this week it isn't verified and they want more documents . I have sent the following documents on 11 occassions; birth certificate, divorce certificate, passport, 2 utility bills. this has been going on since september.
Hi Tommy! Thank you kindly for the nice words :) Fast payouts is something we take big pride in. We see no reason to try to prevent you from getting your legitimate winnings. You trust us with your deposits, so we honor that by making sure you get your money out as soon as possible too :) I wish you a great day ahead and thank you once more for giving us such a nice review. Olle
Hi there! Thank you so much for the kind review :) I'm really happy to hear that you gave us a shot even though you had some not so great experience with curacao licensed casinos in the past. So thank you for giving us the benefit of the doubt! I wish you all the best of luck here at BitStarz :) Olle
Hi Ledude, Man, I love our friends in Canada :) As for the license, the only reason we have it is that there are no issues with cryptocurrencies which is a big part of our identity and business. I think what matters is how you act as a casino, rather than which license you have. Sure, some might argue that some licenses carry more status, but I'd like to argue is that what matters is how you operate as a…
Hi Jackie! I'm happy to hear luck has been on your side at BitStarz :) If you have any suggestions as to how we can improve the look of the site to suit you better, I'm all ears :) Olle
Hi Gerard, I'm so sorry to hear luck wasn't on your side, but I appreciate your understanding that we as a casino have no control over the outcome. There's a big misconception out there that we can control the games and the payouts, but we can in all fairness not take responsibility for losses, and very importantly, we cannot take credit for someone winning big. Neither are things we can do anything about. That doesn't mean we can't be happy…
Hi Sammy! Congratulations on the win first of all :) Yeah, if we were in charge we'd allow players to play all games from any country in the world, but unfortunately, it's up to the game developer what geo-locations they allow :( I hope that despite not finding all your favorites, you found some that you like :) also, if you need help finding an equivalent of one of your favorites, let us know and we might be able to…
Hi there, I'm so sorry to hear this. But it's important that when you play casino online, most bonuses come with a wagering requirement, and I'd like to emphasize that it's not just BitStarz :/ so it's important that if you don't want to commit to that, it's best to stay away from the bonuses. Olle
Hi Jason, Thank you so much for your review. So, the reason we use a Curacao license is that they're allowing us to use crypto without any restrictions, which is why we've gone down that route. I think when it comes to that license, it's only as good as the practices of the casino who has it. I'd like to think that BitStarz lives on its good reputation, and although it's hard to make everyone happy, we're doing our best…
Hi Syed! Wow, not always I get a shout out in a review, thanks so much for that! :) We try to be as fair as we can, and if you play like a VIP, you get rewarded like one. Thank you so much, very humbled by the kind review and just wanted to let you know that if you need anything, you always know where to find me :) Olle
Hi Martin! I appreciate the very kind words, and for taking time out of your presumably busy day to write and post them. As you said, bonuses are not for everyone, hence we give people the options to claim or not to claim them, everyone's different at the end of the day :) Olle
Hi Bryan, Thank you for reviewing us. Would be great if you could let me know what happened here because you can easily set your account not to receive bonuses, and we won't give them to you. Some bonuses come with a max cashout, but those are bonuses given without any demand for a deposit, in other words, free bonuses. All other bonuses and your own money you're free to withdraw as much as you want from, without any restriction.…
Hi Catraska, Thank you so much for reviewing us. Now, we did have some issues with the system crediting free spins for players who weren't technically eligible for them, and I'm sorry for that happening, but unfortunately, technical issues can happen in any company. Furthermore, I see you signed up with us over 2 years ago and haven't made any deposit yet, so you haven't lost anything with us, as a matter of fact, you've gotten free spins for free…
I've been playing for about a year or so , made a $1000 withdrawal and was paid e-transfer in couple days. Recently I made another $1000 withdrawal and was paid in the same fashion.
They seriously deposited my winnings, then took them back. They withdrew money from my account without authorization. They didn't credit my casino account. The funds were lost in cyberspace!
Hi Richard I took a look at your account and it was mentioned that the reason they couldn't send the money was because you failed to add a space between your names and so the payment was returned to us. Unfortunately since you played with your funds I'm unable to help further, however if you have issues with your account in the future, please contact me at Renee@RewardsAffiliates.com and I will look into it. Cheers Renee Casino Rep
Hi Trena Please contact me at Renee@RewardsAffiliates.com with your account number so I can look into this issue. Thanks Renee Casino Rep
Hi Kathryn I checked your account and you have been unsubscribed from all promotional emails. If you're still receiving them, please forward the emails to me at Renee@RewardsAffiliates.com and I will look into it. Cheers Renee Casino Rep
Hi Fabian I can see that you were informed that your withdrawal was confiscated due to having multiple accounts at the casino. Unfortunately this is against our T&Cs that you agreed to when joining the casino. Cheers Renee Casino Rep
Hi Braydon I'm sorry to hear you had a poor experience at Zodiac Casino. We also offer a download client which is a far better player experience with high definition games and better server connection as the game is downloaded so doesn't need to hit the server to refresh on each spin. If you'd still like to try your luck at Zodiac Casino using our download software, please go to the website, click the HD button and enter your existing…
Hi Carly Were you able to get this sorted out? Please contact me at Renee@RewardsAffiliates.com with your account number so I can take a look into why this happened. Thanks. Renee Casino Rep
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