Hi Jason, Thank you so much for your review. So, the reason we use a Curacao license is that they're allowing us to use crypto without any restrictions, which is why we've gone down that route. I think when it comes to that license, it's only as good as the practices of the casino who has it. I'd like to think that BitStarz lives on its good reputation, and although it's hard to make everyone happy, we're doing our best…
Hi Syed! Wow, not always I get a shout out in a review, thanks so much for that! :) We try to be as fair as we can, and if you play like a VIP, you get rewarded like one. Thank you so much, very humbled by the kind review and just wanted to let you know that if you need anything, you always know where to find me :) Olle
Hi Martin! I appreciate the very kind words, and for taking time out of your presumably busy day to write and post them. As you said, bonuses are not for everyone, hence we give people the options to claim or not to claim them, everyone's different at the end of the day :) Olle
Hi Bryan, Thank you for reviewing us. Would be great if you could let me know what happened here because you can easily set your account not to receive bonuses, and we won't give them to you. Some bonuses come with a max cashout, but those are bonuses given without any demand for a deposit, in other words, free bonuses. All other bonuses and your own money you're free to withdraw as much as you want from, without any restriction.…
Hi Catraska, Thank you so much for reviewing us. Now, we did have some issues with the system crediting free spins for players who weren't technically eligible for them, and I'm sorry for that happening, but unfortunately, technical issues can happen in any company. Furthermore, I see you signed up with us over 2 years ago and haven't made any deposit yet, so you haven't lost anything with us, as a matter of fact, you've gotten free spins for free…
I've been playing for about a year or so , made a $1000 withdrawal and was paid e-transfer in couple days. Recently I made another $1000 withdrawal and was paid in the same fashion.
They seriously deposited my winnings, then took them back. They withdrew money from my account without authorization. They didn't credit my casino account. The funds were lost in cyberspace!
Hi Richard I took a look at your account and it was mentioned that the reason they couldn't send the money was because you failed to add a space between your names and so the payment was returned to us. Unfortunately since you played with your funds I'm unable to help further, however if you have issues with your account in the future, please contact me at Renee@RewardsAffiliates.com and I will look into it. Cheers Renee Casino Rep
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Hi Fabian I can see that you were informed that your withdrawal was confiscated due to having multiple accounts at the casino. Unfortunately this is against our T&Cs that you agreed to when joining the casino. Cheers Renee Casino Rep
Hi Braydon I'm sorry to hear you had a poor experience at Zodiac Casino. We also offer a download client which is a far better player experience with high definition games and better server connection as the game is downloaded so doesn't need to hit the server to refresh on each spin. If you'd still like to try your luck at Zodiac Casino using our download software, please go to the website, click the HD button and enter your existing…
Hi Carly Were you able to get this sorted out? Please contact me at Renee@RewardsAffiliates.com with your account number so I can take a look into why this happened. Thanks. Renee Casino Rep
Thanks for the compliment Shonts! I will pass it on to Tamara. Cheers Renee Casino Rep
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Hi Susan! I see you've been able to play many times since this comment was posted, as well as claim many bonuses until now. Glad to see you were able to continue playing at the casino! Cheers Renee Casino Rep
Hi Anil Our casino is audited as fair by eCogra. Please see the seal on our website for more information. Please contact me at Renee@RewardsAffiliates.com with your account number so I can take a look into why this happened. Thanks. Renee Casino Rep
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I’ve been playing online for a couple of years now and have never had an issue w/payouts until recently. I understand the need to verify the identity of players for security reasons, but have no idea why they won’t accept the documents I’ve sent them. I’ve sent six requests for withdrawal on my account & I’ve talked to three different agents. I’ve sent them my provincial ID, copies of official letters sent from federal government agencies, as well as a…
BitStarz Casino send me an e-mail containing this: "Hi there, We like you. We really do. So much that we've added 20 Free Spins to your account, how many of your friends do that? How to activate your Free Spins:....Enjoy! Bitstarz Team" Then when i was in my "Bonus" section waiting for my 20 FS. There was no one, and then in the chat with them, they only say "Sorry, it was a mistake". How can i trust in a…
I deposited $500 with Jackpot city. They now refuse to return my money saying that they never received my deposit. There was a charge to my credit card at the same time for 527.50 from Oct 11, 2020 Jackpot city claims it was not them. Oddly enough they allowed me to gamble (video poker) which does not operate properly hence the refund request. I am thinking for taking this to the RCMP. I spent hours on the online chat trying…
I was winning; however, my money was not being added to my credit. I tried to resolve the issue only to have been disconnected with the live chat 8 TIMES!!! Every time that I had to reconnect, I had to relate the same information over again from the beginning, the Representative would pass me over to a colleague, and then we would be disconnected. After my eighth attempt; it was pretty obvious that the casino had no intention of honouring…
I withdrew 300.00 after playthrough and while my withdrawal was pending. They sent me a coupon for 25 free spins on witchy witch. I met the maximum cash out of 200 and requested another withdrawal. After 2 days went on to check status and was told they were voided because I used the coupon they sent before my first withdrawal was processed.
I made a withdrawal of $150, after a few days they paid me $80 and said the rest was used to settle the returns. I deposited with interac online and funds were withdrawn immediately and paid through Gigadat. They said i would only receive $80. I have not use the bonus $$ as it takes 30x or more for you to wager before you get anything.
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