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I’ve been playing online for a couple of years now and have never had an issue w/payouts until recently. I understand the need to verify the identity of players for security reasons, but have no idea why they won’t accept the documents I’ve sent them. I’ve sent six requests for withdrawal on my account & I’ve talked to three different agents. I’ve sent them my provincial ID, copies of official letters sent from federal government agencies, as well as a…
BitStarz Casino send me an e-mail containing this: "Hi there, We like you. We really do. So much that we've added 20 Free Spins to your account, how many of your friends do that? How to activate your Free Spins:....Enjoy! Bitstarz Team" Then when i was in my "Bonus" section waiting for my 20 FS. There was no one, and then in the chat with them, they only say "Sorry, it was a mistake". How can i trust in a…
I deposited $500 with Jackpot city. They now refuse to return my money saying that they never received my deposit. There was a charge to my credit card at the same time for 527.50 from Oct 11, 2020 Jackpot city claims it was not them. Oddly enough they allowed me to gamble (video poker) which does not operate properly hence the refund request. I am thinking for taking this to the RCMP. I spent hours on the online chat trying…
I was winning; however, my money was not being added to my credit. I tried to resolve the issue only to have been disconnected with the live chat 8 TIMES!!! Every time that I had to reconnect, I had to relate the same information over again from the beginning, the Representative would pass me over to a colleague, and then we would be disconnected. After my eighth attempt; it was pretty obvious that the casino had no intention of honouring…
I withdrew 300.00 after playthrough and while my withdrawal was pending. They sent me a coupon for 25 free spins on witchy witch. I met the maximum cash out of 200 and requested another withdrawal. After 2 days went on to check status and was told they were voided because I used the coupon they sent before my first withdrawal was processed.
I made a withdrawal of $150, after a few days they paid me $80 and said the rest was used to settle the returns. I deposited with interac online and funds were withdrawn immediately and paid through Gigadat. They said i would only receive $80. I have not use the bonus $$ as it takes 30x or more for you to wager before you get anything.
Their regulations say your withdrawal will take 24 hours. I have been waiting three weeks. Every time l contact them, they have a different reason. They have promised me twice it would be released. Live chat is no help as they are just reading how to reply and they don't respond to your emails.
I’m currently experiencing an extremely long payout time as so many others here have. I requested $5,600 in payouts on July 1st, 2020. Still being told their Payment Processors are running behind. It’s now Sept. 20th and the status of my payout requests still hasn’t advanced past the “Requested” stage. I’ve also been told multiple times that they cannot tell me when the funds might be paid.
When I won they never gave me back the exact amount of the winnings. We deposited in your credit card they said. And it’s not true cause I deposited through E- transfer and I never got my money in my bank account. Stay away from them.
I signed up with them. Deposited $100. When I went to log back in , I couldn’t . Spoke to 5 different agents who asked me to try to clear cache , cookies and so on ... and change password . After trying all they asked I still couldn’t log in . Emailed support ... no answer .
I am a new online player and came across their no wagering bonus. I must say it is the best promotion I have seen! I now only play on no wager casinos thanks to Haz :)
They lost my deposit for 30 days and when they said it would be returned to my bank the decided to put it in my casino account instead. Then I tried to withdrawal it and now they want me to resubmit my ID etc. I've now moved and my ID isn't up to date Covid slowed things down but woocasino still has my money and won't return it.
I've sent my documents in 3 times they are still not verified. They will still take your money but not even a slight win on this sight , they can ban me or whatever they want its unreliable, slow and lacking customer care I spoke to an agent to be told oh your documents have been received and up for review , still no account verified.
They don’t even answer me 10 hours later, I made a withdraw from the casino and it’s has not shown up, and on the homepage they say fast cashouts (Bitcoin) Seriously this is ridiculous when will this guys answer?
I played with Bitstarz for couple of months. Lost $4202 in bitcoin. If you win, they hold the $. Claim you were paid by mistake. If you do play. Don't use any bonus or free spins. They send bonuses even if you request them not to. Once you start playing. If you win. They only pay about $170 of any winnings.
I have been playing for only a few weeks but I have to say I like the site I won 11000 and withdrew 9500 it did take a week to verify my documents and address but once everything was verified the monies were deposited into my account quite fast within two days after verification :$ As long as you have all the required documents you will be good to go !
I used to be super happy playing this site. I have had some luck. Even during times when I was losing, there was generous free play. This is no longer true. When I question why this is, I am told it is an aid for a player having a hard time winning. I have had a good run of not winning. I accept this. But I no longer get free play. I have had long wait times on customer chats…
Spin Palace has an Australian website claiming real life croupiers , they do not exist , when I requested a refund or switch to sports betting on my initial deposit . they refused , even though I did not make one single bet .Have made a complaint to ACMA , (Australian Communication and Media Association).
I really do like this casino. I've cashed out big. It was in my account within days. I do wish that the winnings were instantly deposited through. The 2-3 days waiting has been a downfall for me to. End up spending it. But with that being said, that's my fault. I have won lots
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