Their regulations say your withdrawal will take 24 hours. I have been waiting three weeks. Every time l contact them, they have a different reason. They have promised me twice it would be released. Live chat is no help as they are just reading how to reply and they don't respond to your emails.
I’m currently experiencing an extremely long payout time as so many others here have. I requested $5,600 in payouts on July 1st, 2020. Still being told their Payment Processors are running behind. It’s now Sept. 20th and the status of my payout requests still hasn’t advanced past the “Requested” stage. I’ve also been told multiple times that they cannot tell me when the funds might be paid.
When I won they never gave me back the exact amount of the winnings. We deposited in your credit card they said. And it’s not true cause I deposited through E- transfer and I never got my money in my bank account. Stay away from them.
I signed up with them. Deposited $100. When I went to log back in , I couldn’t . Spoke to 5 different agents who asked me to try to clear cache , cookies and so on ... and change password . After trying all they asked I still couldn’t log in . Emailed support ... no answer .
I am a new online player and came across their no wagering bonus. I must say it is the best promotion I have seen! I now only play on no wager casinos thanks to Haz :)
They lost my deposit for 30 days and when they said it would be returned to my bank the decided to put it in my casino account instead. Then I tried to withdrawal it and now they want me to resubmit my ID etc. I've now moved and my ID isn't up to date Covid slowed things down but woocasino still has my money and won't return it.
I've sent my documents in 3 times they are still not verified. They will still take your money but not even a slight win on this sight , they can ban me or whatever they want its unreliable, slow and lacking customer care I spoke to an agent to be told oh your documents have been received and up for review , still no account verified.
They don’t even answer me 10 hours later, I made a withdraw from the casino and it’s has not shown up, and on the homepage they say fast cashouts (Bitcoin) Seriously this is ridiculous when will this guys answer?
I played with Bitstarz for couple of months. Lost $4202 in bitcoin. If you win, they hold the $. Claim you were paid by mistake. If you do play. Don't use any bonus or free spins. They send bonuses even if you request them not to. Once you start playing. If you win. They only pay about $170 of any winnings.
I have been playing for only a few weeks but I have to say I like the site I won 11000 and withdrew 9500 it did take a week to verify my documents and address but once everything was verified the monies were deposited into my account quite fast within two days after verification :$ As long as you have all the required documents you will be good to go !
I used to be super happy playing this site. I have had some luck. Even during times when I was losing, there was generous free play. This is no longer true. When I question why this is, I am told it is an aid for a player having a hard time winning. I have had a good run of not winning. I accept this. But I no longer get free play. I have had long wait times on customer chats…
Spin Palace has an Australian website claiming real life croupiers , they do not exist , when I requested a refund or switch to sports betting on my initial deposit . they refused , even though I did not make one single bet .Have made a complaint to ACMA , (Australian Communication and Media Association).
I really do like this casino. I've cashed out big. It was in my account within days. I do wish that the winnings were instantly deposited through. The 2-3 days waiting has been a downfall for me to. End up spending it. But with that being said, that's my fault. I have won lots
I played on this site a few times deposited and won on a couple of occasions more than I deposited. I got my money took about a week. I went online recently and had $75.00 in loyalty when I went to claim it they told me my account was on hold? Said keep depositing and they will unlock in the future. They said it was on hold because I was using their offers too much! After unsubscribing from their offers…
We have been playing here for 4 months now and can't find anything unlikeable about Bitstars. Avoid bonuses. This eliminates the biggest problem, after which one has to fulfil these bonus conditions later. Can't say anything else but that the selection of games is more than satisfactory and the customer support is ok. Money gets paid quickly and without problems.You cannot expect more from an online casino.
No problems with this site nor the withdrawal process. I’m set up for Interact-online so it’s a direct etransfer from the banking team with a password sent to my phone directly prior to the etransfer. when I withdraw winnings. I waited three days for $1000.00 and it was painless. All I can say is fill out every bit of info you can when signing up So everything proving you are who you say you are isn’t in question . And…
They closed my account without asking me and without warning just as I sent an etransfer if $100. Then I provided bank proof, identification proof, etc. and one month later they said it wasn’t approved when all the correct proofs were there! It’s been 2 months and they still haven’t reopened my account when I never asked it to be closed in the first place and they never returned my $100. Still waiting after 2 months for my $100 back!
This is by far my number 1 most favorite online casino place to be! Everyone is so friendly and super courteous and professional and they give great customer care . I continuously have a great customer service experience and the games are super fun and the payouts are lucrative, easy and in a timely manner. In this time of the pandemic and fear and uncertainty, this company has remained intact to enable us all to continue to have a happy…
First of all guys they do pay your withdrawals. You just need to verify your account to avoid getting the run around. Ive played on this site for about a year with a couple of small withdrawals until recently I got up to 16k. I swear every game I played on the way to that amount gave me free games and big wins went on for days. Then i withdrew. Thats when all match bonuses stopped and the real issues…
I've had enough. site is hard to navigate. You get a code via email but can't figure out where to put it. You go to live chat and it's a damn automated response that doesn't understand you so decides it's done talking and logs you out. Live means a real person, not a computer. Three days of grief dealing with missing deposits, delayed responses and now this. This casino has gone downhill.
The casino just wants to make sure you're of age to play. And when you do the withdrawal you just submit a new bill with your address along with photo picture ID
I have made two withdrawals in the last week via Interac eTransfer. The payments were very fast. I would receive a text message advising that the eTransfer would be received in 1-3 days and the message included the password for the eTransfer. Sure enough, a day or 2 later, I got the eTransfer emails. I’m very pleased with this online casino.
Blackjack was doing tricks on me too. I had a high number and dealer suspiciously would get 21 5 times in a row. Then when I did start winning at one point, jackpot city changed the maximum bet from $2000-$5000 to maximum $20 only. I checked the slots and all maximum bets were lowered a lot. I contacted support and they said “ We are allowed to change the min/max bet anytime they casino feels depending on the player.”
I’m going through the same except my situation was terrible. They closed my account without any warning just as $100 was being etransfered and stole $100 from me. I sent a proof of etransfer and one month later they still didn’t refund me.
I'm going through exactly the same thing right now, I just can't withdraw it goes from pending back to casino credit, I've done what you've done with the bank statements they've said they'll set it up for me & manually withdraw to my account For the past 2 days now my withdraw says pending I can't even reverse it & the options there
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