I made deposit but money was not reflect on my account, I files complain but they told me it will take 10 days to refund. But its almost 15 days I don't receive my refund.
I have claimed the bonus and played it out. By claiming the bonus you cannot withdraw any funds until you have played over the amount and more. So no matter what you will never win. I have played without the bonus and you will not get any free games or and winnings. The money goes very quickly. You will always lose.
Worst VIP experience I have ever had, all other casinos are having free give aways and bonuses while this casino stays it course with 35% match bonus up to $25, what a joke, won big a few times but the payout time takes so long you end up spending the funds anyway.
I can only partly understand all these negative reviews. I have withdrawn money several times in the last 5 years and always received my money. But to make it clear: I have not claimed any bonus. By the way, I strongly advise against this, because then you have almost no chance of ever making a withdrawal. Wagering requirements is the stupidest thing that online casinos have to offer. Otherwise Jackpot City behaves like any other casino. It takes your money…
I won $800- it’s taken almost 4 weeks to get money. Customer service is pointless- they have no phone so only email. Give you the run around. I’ve used spin palace before got my money in 3 days- so waiting this long is annoying. Not to mention they hardly ever have bonuses.
The past few weeks was my first time playing. Experience was ok. Cashed out a little bit, I wanted to see how long it would take to get my money. I always like to do that before really putting a lot of money into an online casino. It’s been weeks and still haven’t received my withdrawl. Terrible customer service through live chat. They keep telling me it’s being processed. But at this point I’ve written off my payout. Won’t be…
Made my deposit and waited an hour for it to appear. Checked my bank account and it is out of my account. Contacted "Chat" and she says there is no deposit and I have to provide a bank statement to prove it was withdrawn from my account. Then I will have to wait 48+ hours for verification once I send my statement to them. I have no clue how to do this I told her I am a 76 year…
Deposited a total of $1,800 CAD with Jackpot City over 3 deposits. Did not take advantage of the bonuses due to the heavy rollover requirements. Ended up with $2,500 CAD. Went through the verification process supplying a copy of my passport and copy of a recent utility bill. No issues. Received the deposit this morning. Total time from request to deposit was 6 days. Was very concerned with all the negative comments, but no issues.
I have played all casino slot games over here and I had won lot of money and with in a week has been deposited to my bank account. Its really a trusted one.
They closed my account with a balance of over $ 760 and are saying I requested them online. They keep putting holds on credit card without authorisation. Their chat agents have no shame in telling that they are the highest point of contact if you have any concerns or complaints.
There customer service is terrible. Waste of money and time just to get the money you win. And whatever you do. Do not use the bonuses. You cannot get rid of the bonuses or withdrawal any money you win with any bonus added. The bonus will keep rising more above what you keep winning, so that theres no chance for you to withdrawal any money at all.
I played on this casino for the last two years. I always received my winnings via echeck. I would have left a five star rating 5 months ago however now I have not received the last 3 withdrawals I made on my account 1 for $1000 august 17 they lied and said it was paid to a different bank info than what I provided which was a lie. I told my bank to investigate and long story short the bank…
Hey David, I happened across these reviews tonight and read with Surprise and concern at the amount of people who are not receiving or are still waiting some months later. Then I came to yours and you are a fellow Kiwi so it gave substance to what I was reading. Mate, if I had put money into a casino, had a win, and they didn’t or wouldn’t pay out I would not let it go until they did pay out…
I intially won 6800. Then I moved it for withdrawal. It said pending so u can take money out until they actually take it to send. So I got down two 1300 and am waiting. Every day they tell me tomorrow. I never had problems before. They tell you you can take money out of pending up to 48 hrs before they take funds to send to you. But today now they are saying every time you take money out…
I topped my my account with debit card. Like most people my debit card has my first and middle name as initials. And last name in full. I received an email saying the card name does not match the account holder. Now the card owner has to give permission for me to use the card. I have to write a letter giving myself permission to use my card on my own account. With my ID. This is what the email…
I have been waiting for a withdrawal of $500.00 to be deposited in my bank account since November 2nd and it is now November 17th. The reason given was for security reasons. I tried to do the withdrwawal twice but got the same result. I tried a 3rd time to have the money put to my credit card but they said you had to deposit by credit card to get the withdrawal to,your credit card. I made every deposit with…
I recently joined the casino, on my few deposit is ok I was able to play, but I did not win, then I make another deposit of $200.00, then all of a sudden I can't access my account. I tried to login again and but I can't login anymore. I go to the chat room to ask for help, then I found out My account was locked. I asked the agent why, she said just random pick. They asked me…
I have been playing for a while at Bitstarz. Normally I have no problems but the last month or so or when I am winning a bit on some games, especially Mega Moolah, I keep getting errors and then I have to log out and back in. This happens more than once in the same session. At times, it won't allow me back in that game at all. What is up with that? This really is the only game i…
I have several withdrawals totaling approximately $6K for over a week and have touched based their customer support several times during this timeframe looking for a status update. They keep telling me it is with their operations team and they need a minimum of 48 hours to review and process. I keep getting the run around and different explanations and will not be playing with them any more.
I try to withdraw $1500 but they didn't pay.they customer service keep on telling me that its already in my account but nothing!don't waste on this jackpot casino site they dont pay they are fast when you deposit but never want to pay.
Its been over two weeks since I've got anything from them. I won 2444.83 its beginning to be a pipe dream. I always have fun, until it comes time to cash out. They take the money quickly but you surely don't get it back quickly.
It's been a week now and I still haven't got my 1000.00 withdraw, I've spent hours upon hours online chat and they keep coming up with new timelines and then hit me with oh you haven't verified yourself, your I.d. and oh you have to wait 3 business days or we have a mismatch and please verify this and that
I've read some comments here that just don't make sense. I've been playing on Jackpotcity casino.com for a couple years now and I have to say honestly I have never had a major issue. Great choice of new games and they payout. I've never had a problem receiving my withdraws. You must read about percentages on bets when playing bonuses. I recommend this site as being fair and honest. I have actually turned bonus money into mine. You have to…
I made a successful deposit and it didn’t show up in my account. Yet my bank says withdraw. I tried to chat with someone and they said it was unsuccessful which was bull.
I thought I had a problem with the casino, turns out I was very wrong. I have been with them over 4 years winning small amounts but then on the 30th October I looked at my screen and almost fainted. I went straight to live help and was congratulated and was offered help to withdraw. However, I declined as I wanted to do it myself. Anyway going bk Into my account i found any activity would be suspended because they…
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