Hey David, I happened across these reviews tonight and read with Surprise and concern at the amount of people who are not receiving or are still waiting some months later. Then I came to yours and you are a fellow Kiwi so it gave substance to what I was reading. Mate, if I had put money into a casino, had a win, and they didn’t or wouldn’t pay out I would not let it go until they did pay out…
I intially won 6800. Then I moved it for withdrawal. It said pending so u can take money out until they actually take it to send. So I got down two 1300 and am waiting. Every day they tell me tomorrow. I never had problems before. They tell you you can take money out of pending up to 48 hrs before they take funds to send to you. But today now they are saying every time you take money out…
I topped my my account with debit card. Like most people my debit card has my first and middle name as initials. And last name in full. I received an email saying the card name does not match the account holder. Now the card owner has to give permission for me to use the card. I have to write a letter giving myself permission to use my card on my own account. With my ID. This is what the email…
I have been waiting for a withdrawal of $500.00 to be deposited in my bank account since November 2nd and it is now November 17th. The reason given was for security reasons. I tried to do the withdrwawal twice but got the same result. I tried a 3rd time to have the money put to my credit card but they said you had to deposit by credit card to get the withdrawal to,your credit card. I made every deposit with…
I recently joined the casino, on my few deposit is ok I was able to play, but I did not win, then I make another deposit of $200.00, then all of a sudden I can't access my account. I tried to login again and but I can't login anymore. I go to the chat room to ask for help, then I found out My account was locked. I asked the agent why, she said just random pick. They asked me…
I have been playing for a while at Bitstarz. Normally I have no problems but the last month or so or when I am winning a bit on some games, especially Mega Moolah, I keep getting errors and then I have to log out and back in. This happens more than once in the same session. At times, it won't allow me back in that game at all. What is up with that? This really is the only game i…
I have several withdrawals totaling approximately $6K for over a week and have touched based their customer support several times during this timeframe looking for a status update. They keep telling me it is with their operations team and they need a minimum of 48 hours to review and process. I keep getting the run around and different explanations and will not be playing with them any more.
I try to withdraw $1500 but they didn't pay.they customer service keep on telling me that its already in my account but nothing!don't waste on this jackpot casino site they dont pay they are fast when you deposit but never want to pay.
Its been over two weeks since I've got anything from them. I won 2444.83 its beginning to be a pipe dream. I always have fun, until it comes time to cash out. They take the money quickly but you surely don't get it back quickly.
It's been a week now and I still haven't got my 1000.00 withdraw, I've spent hours upon hours online chat and they keep coming up with new timelines and then hit me with oh you haven't verified yourself, your I.d. and oh you have to wait 3 business days or we have a mismatch and please verify this and that
I've read some comments here that just don't make sense. I've been playing on Jackpotcity casino.com for a couple years now and I have to say honestly I have never had a major issue. Great choice of new games and they payout. I've never had a problem receiving my withdraws. You must read about percentages on bets when playing bonuses. I recommend this site as being fair and honest. I have actually turned bonus money into mine. You have to…
I made a successful deposit and it didn’t show up in my account. Yet my bank says withdraw. I tried to chat with someone and they said it was unsuccessful which was bull.
I thought I had a problem with the casino, turns out I was very wrong. I have been with them over 4 years winning small amounts but then on the 30th October I looked at my screen and almost fainted. I went straight to live help and was congratulated and was offered help to withdraw. However, I declined as I wanted to do it myself. Anyway going bk Into my account i found any activity would be suspended because they…
It seems that if you request a withdrawal they immediately send you free spins and if you then play them it voids your winnings and they take it all.
I found this site really good, Id been playing unverified for a bit & then went on to verify it. There was a slight issues with my drivers license not matching up to my player name, but I had an online chat with the team and it was fixed straight away and then Iade a withdrawal a couple of days later. It was sitting in my account within 2 days & then by bank cleared it within 4 so definitely…
I won money and as soon as I tried to make a withdrawal, they made it impossible, and then took all my winnings away saying some technicality! I was told several times it was my money to withdraw, until I tried to.
Started off winning a little bit, then lost quite a bit. They ended up giving me a Second Chance free spin bonus for my losses. Won about $10 off of it, the wager requirement was about $700 to be able to withdrawal the funds. When I cleared the wager requirement they informed me that there was a cap of $100 on “no deposit” bonuses. Which makes no sense because the only way you get the second chance free spins is…
they will not pay out, stating government issued id ( birth certificate, passport) are not good. enough. then they say account is verified and payment in process, only when it doesn't arrive after 8 days i contact them to find out this week it isn't verified and they want more documents . I have sent the following documents on 11 occassions; birth certificate, divorce certificate, passport, 2 utility bills. this has been going on since september.
Hi Tommy! Thank you kindly for the nice words :) Fast payouts is something we take big pride in. We see no reason to try to prevent you from getting your legitimate winnings. You trust us with your deposits, so we honor that by making sure you get your money out as soon as possible too :) I wish you a great day ahead and thank you once more for giving us such a nice review. Olle
Hi there! Thank you so much for the kind review :) I'm really happy to hear that you gave us a shot even though you had some not so great experience with curacao licensed casinos in the past. So thank you for giving us the benefit of the doubt! I wish you all the best of luck here at BitStarz :) Olle
Hi Ledude, Man, I love our friends in Canada :) As for the license, the only reason we have it is that there are no issues with cryptocurrencies which is a big part of our identity and business. I think what matters is how you act as a casino, rather than which license you have. Sure, some might argue that some licenses carry more status, but I'd like to argue is that what matters is how you operate as a…
Hi Jackie! I'm happy to hear luck has been on your side at BitStarz :) If you have any suggestions as to how we can improve the look of the site to suit you better, I'm all ears :) Olle
Hi Gerard, I'm so sorry to hear luck wasn't on your side, but I appreciate your understanding that we as a casino have no control over the outcome. There's a big misconception out there that we can control the games and the payouts, but we can in all fairness not take responsibility for losses, and very importantly, we cannot take credit for someone winning big. Neither are things we can do anything about. That doesn't mean we can't be happy…
Hi Sammy! Congratulations on the win first of all :) Yeah, if we were in charge we'd allow players to play all games from any country in the world, but unfortunately, it's up to the game developer what geo-locations they allow :( I hope that despite not finding all your favorites, you found some that you like :) also, if you need help finding an equivalent of one of your favorites, let us know and we might be able to…
Hi there, I'm so sorry to hear this. But it's important that when you play casino online, most bonuses come with a wagering requirement, and I'd like to emphasize that it's not just BitStarz :/ so it's important that if you don't want to commit to that, it's best to stay away from the bonuses. Olle
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