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Made my first and second deposits tonight I never got my SKY1 bonus then I’ve had 3 wins of $400,$200 and $100 none of which were added to my account balance and ain’t showing in my game history.
Dear Mr Hume,
Have you contacted our support department ? Please use Live chat or email email@example.com – our support managers will help you with this issue.
Even though Australia was listed as an eligible country to go use this site, it even has AUD as the currency, I was unable to pay most of the games as it was restricted. Also I was incredibly disappointed with the bonus free spins, they give them out 25 at a time and I was advised that I could get my next package 24 he after the first, that have me the impression that they were all going to be listed separately, so when is lost the first 20 or 25, i cancelled or so the 2c didn’t effect a withdrawal. Now they tell me that it was for all the free spins ( which wasn’t specified) so I’ve lost all the remaining spins 75-80, and they tell me to bad, nothing they can do.
The whole experience was frustrating and customer service was not good. Wouldn’t spend another cent there anyway. ,
I’ve used my Visa credit card as a payment option, and wanted to use same card for withdrawal.
I have already completed my ID and payment method verification
This payment method should be available for withdrawal – according to both casino review page and casino’s T&C page
12. WITHDRAWAL POLICY
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country.
I have connected with chat agent and have been told that credit card withdrawals are not available without any ETA information to fix it.
I was suggested to use MiFinity / Neteller / Skrill, that are not available in my country, or Webmoney / Piastrix, that i don’t see in casino’s wallet page.
I’ve asked if i could use crypto for receiving payment – and the answer was again no (again crypto is available in wallet)
I don’t know how to solve it and i haven’t received any clear answer – my money are stuck.
I was unable to increase my bet or play half of the games with a bonus, and once i had played down to my deposit amount i tired to cancel the bonus and it deleted all of my funds which were apparently the winnings from the bonus.. very misleading and ultimately disappointing.
I deposited and my account wasn’t credited. I was told my deposit was pending if it wasn’t there in 24h to come back to customer support. When I asked why my Neosurf deposit is pending I got no answer. Still my account remains at 0. Sad really
Thank you for your message. I’ve transferred your case to the support department, they will contact you as soon as possible.
Our managers couldn’t find your deposit. Could you please contact our support team ? Live chat or email (firstname.lastname@example.org) are at your disposal.
Have been waiting for 12 days for my payout and it’s still not coming. They even refuse to send proof that they made the transfer.
Thanks for your message. Our managers will get it touch with you shortly to assist.
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