Zodiac Casino
3.7/5
Good
Last updated: July 2026
Last updated: July 2026
Zodiac Casino has operated since 2002 and is one of the longest-running Casino Rewards brands. The astrology theme remains, but today’s casino has 1,000+ games and a far wider supplier mix than the original Microgaming-only site.
Casino Rewards supplied current operational information for this review in May 2026. We also checked the casino’s public pages and terms. The result is a more useful picture than the old listing, which still treated the site as a small Microgaming download casino.
At the time of writing, Zodiac Casino uses a multi-stage welcome system. We show only the first-deposit stage in the Bonus tab, with the later stages summarised there when relevant. It is not a Reviewed Casinos exclusive.
The main reservation is the wagering. For international players, the first two deposit bonuses carry high wagering requirements. Slots contribute in full, but most table and live games contribute only a small fraction, so those games are impractical for clearing the offer. Cash can normally be withdrawn by forfeiting the linked bonus during the first two stages.
The lobby now contains 850+ games across the Casino Rewards network, with some individual sites advertising 1,000+. Games Global supplies the core catalogue, including familiar slots and progressive jackpots, while Pragmatic Play adds modern slots and live-dealer tables. Regional availability can change the exact selection.
The shared Highest Win Rate Guarantee says the casinos use the best RTP version made available by each supplier. That is a useful policy, but it is not a promise that a player will win. Game outcomes remain random.
Payment methods vary substantially by country. The group supports cards, bank transfers, e-wallets, vouchers and mobile payment services across its regional network, but no single player will see every listed option. The cashier is the final source for eligibility and limits.
The standard minimum withdrawal is 50 currency units outside the UK. A reversible pending period of up to 48 hours applies, after which e-wallet withdrawals may take up to two hours, cards one to three business days and bank wires up to five working days. Processing takes place during business hours.
The terms also allow payments to be limited to roughly €4,000 per week when a withdrawal is substantially larger than the player’s total deposits. This is a staged-payout clause, not a guaranteed timetable. The public websites could explain these banking conditions more clearly before registration.
Zodiac Casino belongs to Casino Rewards, a group operating since 2000. The international terms use Kahnawake licensing, while Malta, UK, Denmark and Ontario entities cover eligible regional versions. A separately regulated Ontario version is also available. Players should use the terms for the version serving their location. The UK version accepts players aged 25 and over but does not offer a sign-up bonus.
eCOGRA certification provides independent testing and an external dispute route. Complaints should first go through the Casino Rewards support centre; unresolved cases may then be referred to eCOGRA or the regulator responsible for the player’s regional version.
Live chat and email support are available around the clock through the shared help desk. KYC checks may include identity, address and payment-method evidence. Closing or restricting an account when legitimate verification documents are not supplied is normal.
Responsible-gambling options and age rules vary by licence. Ontario players must be at least 19, UK players at least 25, and the general international minimum is 18 unless local law requires a higher age. Deposit limits, time-outs and self-exclusion should be arranged through the account or support team.
Zodiac Casino has genuine history, a broad modern lobby, regional licensing, independent certification and a loyalty programme shared across established sister casinos. That gives it more substance than many newer brands.
The weak point is the small print. High early-bonus wagering, low table-game contribution, a long pending period and possible staged withdrawals all need attention. The casino is best approached for its games and history, not because the welcome offer looks large.
Please note: New Zodiac Casino customers Only. 18+. T&Cs and wagering requirements apply. Game contributions may vary.
The first-deposit offer awards 80 chances to win €1 million for a minimum deposit of €1. The package continues with 100% up to €100 on the second deposit, 50% up to €80 on the third, and 50% up to €150 on both the fourth and fifth deposits. Ontario uses a lower 30x wagering requirement. UK bonus rules use 10x, although the UK version does not currently offer a sign-up bonus.
American Express, Apple Pay, AstroPay, Bank transfer, CashtoCode, Citadel, Diners Club, eCheck, EcoPayz, EPS, Euteller, Flexepin, Google Pay, InovaPay Wallet, InstaDebit, Instant Banking, Interac, Jeton, Klarna, Maestro, Mastercard, MiFinity, MuchBetter, Multibanco, Neosurf, Neteller, Online Bank Transfer, Paypal, paysafecard, Perfect Money, Postepay, Rapid Transfer, Skrill, Trustly, UPI, Visa, Visa Electron
Bank transfer, eChecks, ecoPayz, Entropay, Inovapay Wallet, instaDebit, Maestro, Mastercard, MuchBetter, Neteller, Paypal, Perfect Money, Postepay, Skrill, Swift Bank Transfer, Trustly, Visa
British pounds (GBP), Canadian dollars (CAD), Euros (EUR), New Zealand dollars (NZD), US dollars (USD)
Zodiac Casino Player Comments
I absolutely love Zodiac Casino ! The game selection is great. Customer Service has always been excellent when I have had to contact them. I also just got a nice win and it couldn’t come at a better time ! Patiently waiting while it is pending and will be processed. Fingers crossed I will get it before Christmas.
I was diamond level vip for over a year and spent over 100k maintaining the highest level vip. They clearly state that you get a personal vip host for being diamond level vip. Over the course of a year I contacted them a bunch of times and they told me as soon as one becomes available I will get one. My wife joined and get one in a matter of weeks of joining and I was still waiting. This proves that they completely lie about you getting one at all or that you will get one when it becomes available. One became available obviously because my wife got one. My wife was getting bonuses of $300 to $1500 from her host and I was getting $50 to $150 and I was spending a lot more money than she was. I contacted them and they do absolutely nothing about it and say sorry about your luck check back in the future. Also after you win all bonuses stop for a period of time like you are being punished for winning. For me it was well over a month before I got any bonuses again even though I was continually playing. Also you can’t get any bonuses while you are waiting for a payout, another form punishment as I see it. They blame everything on there algorithm when you ask them why this is happening and agents can’t do anything for you as they can only check what the algorithm is willing to give you. Absolutely terrible experience and extremely extended periods of time with absolutely no wins of any kind. I’ve gone over an entire year now playing a lot without a win worth talking about. I understand that’s gambling but not worth playing if it’s not fun and you never win and you don’t get the vip benefits they say you get.
I have had mostly good experiences up until Oct 6th, 2023..i made a withdrawal of $150 on that date using the only method/card in my account..a week elapsed with no money..i contacted Zodiac and was told they would email Interac..another week went by but never got a deposit notification ..after 3 more inquiries i was told that it will take 33 days for the money to be put back into my casino account so I could “try again” to withdraw it..that is ridiculous..so what can I do but wait? Nobody ever apologized or offered any compensation for my wasted time..I will be closing my account if and when I get my money
At first I thought zodiac was great. I made a fifteen dollar deposit and got fifteen dollars in bonus cash as well. I was quite lucky on the penny slot game and within a couple hours I had actually gotten myself up to around $900. However when I went to withdraw I was told I only had about $360 in my account and the rest was bonus money that I would lose if I withdrew my money. I went into the “live chat” to ask what this was all about, and it was quite obviously not a live chat as the answers were always the same and nowhere near the info I was looking for. Finally, I got an answer about how to withdraw my money, which was very misleading. The chat told me that if I made another deposit of as little as $10, it would free up my bonus money to be withdrawn along with my balance. I later came to find out that this was completely inaccurate, as I really had to wager my initial bonus of $15 by a factor of 60, meaning placing $900 in wagers. So I continued to play, betting $10 at a time and actually continued to have decent luck and by my calculations, after wagering $900 in total I still had around $300 in my account. So I tried to withdraw again and was this time prevented entirely from withdrawing anything. Previously, I was able to withdraw some of my winnings, approximately $360, but I would have to forfeit $440 in “bonus” cash. Since I was still up over a couple hundred dollars over my deposit, I continued to play and was going up and down from $300 to $150 and back up again for quite some time. However, every time I tried to withdraw I was denied, despite the fact that I had definitely wagered 60x my bonus cash. Eventually I just played down to $0 and I will not be returning to this casino ever again as I feel like it is rigged to keep you putting money in to try to access winnings that you will never be able to withdraw. I was up to $900 from a single $15 deposit and couldn’t withdraw any of it, and I was given false information by the “live chat”
In addition to this, when I went to look at my session records, there’s not a single record of any of my deposits, wins or any game play at all. It simply logs the time that I logged in, and shows an account balance of $0 for every login, even though I took breaks and came back to the casino. So there is absolutely no record on my profile of any wins, and I hit a $600 spin at one point.
I am absolutely disappointed in zodiac casinos misleading “live chat” customer service and I feel ripped off.
I accidentally deleted the zodiac app. Now I can’t find it, and I have money in my account. Chatbot doesn’t understand. Everytime I try to log in it goes to chat bot and they try to log me in but after they send me a code and I tell them what it is, they tell me to hit the link to go to casino but it still doesn’t log me in. Please help. I love this site
Hi Shelly
I’ve passed your info over to our support guys who will take a look at your account and get in touch with you via the email you have in your casino account.
Cheers
Hi , I am.not able to withdrawn.as it says I still.have $8.32 bonus money.no.matter how long I keep playing and after any win.that amount stays the same.Not sure what to do.Chatbot doesnt understand and there is no.live agent to talk to
Hi Svetlana
I can see you have a pending withdrawal so I’m assuming this issue has now been sorted.
Cheers
I prefer Zodiac Casino over others I have played. I have not had an issue yet with withdrawing my winnings. I just wish winning bigger prizes was a more frequent occurrence. It seems you have to put an awful lot of $ in before you win anything. I also don’t like the fact that they can drop you in status reward level if you haven’t played enough. But at least the reward level exists at this casino. All in all I like this casino.
I have tried the chat bot and sent numerous emails about missing e transfers that were withdrawn from my bank but never posted to my casino account I have never gotten a response from them or been able to actually connect with a live person on the chat system…it’s been almost a month now!!! Very dissappointed with the customer service since I have spent thousands on casino rewards casinos online!!!
Hi Clint
I have escalated your issue to the banking department.
Cheers
It says I’m suspended and I can’t redeem my loyalty points. But it says if I deposit then I will be able to acces them I deposited over 10 times and it still hasn’t unlocked them. It’s kinda a scam once you get over 40 dollars in loyalty they keep your account blocked my wife’s account has been suspended for 18 months and we’ve deposited 20-30 times with out and promotion and still she’s blocked. They do pay money but their promotion and bonuses are scams. If you put 20 dollars in and recieve a bonus it makes you play out your 20 dollars wagered. Why would anyone deposit money to gamble and have to wager their own money if they get free spins the free spins should only be wagered. but yea both mine and my wife’s account have 50-70 dollars in redeemable points and we’ve been blocked for way to long. The website shouldn’t say deposit money and they will be unlocked and accessible because when you deposit its still locked
Hi Jordan
The system algorithm that decides whether loyalty points are redeemable takes into account all factors when categorising, deposits, withdrawals, bonuses and wagering, across your entire casino rewards group history.
Deposits without bonuses will move the ratios and at some point the algorithm will allow you to redeem bonuses again. Unfortunately we don’t have access to the exact calculations so can only suggest to continue wagering with your own money.
Cheers
I really annoyed at Zodiac casino in relation to the withdrawal system that they use.I ha e €250 in my account and every time I try to withdraw my money they say that they have a problem with the bank process,but they had no problem in taking my deposits,so I tried to use my son’s bank card and the same response came back about the bank process.It’s in there bank since November and I won the money so I don’t see the problem with getting my money. It’s a shame because I taught to myself that they would try and help me withdraw my money because I was on the phone waiting for nearly 35 minutes on the chat page to speak to an operator and I never got through. I would like for this matter to be sorted out and I can withdraw my money and get back playing the games that I love.
Hi Peter
Unfortunately the cards that you are trying to withdraw to cannot be withdrawn to right now. Please choose another card or method.
Hello I have a problem, casino will not pay my 80Eur withdrawal, it’s been over 1 month now. Always the same answer: Due to a procedural change, our bank is temporarily unable to process your Visa/Mastercard withdrawal and your cashin remains pending. How can i get my money ?
Hi Zuzana
I see that the card you are trying to withdraw to is unable to currently receive our payment. Please log into your account and choose a different withdrawal method. Once your withdrawal leaves pending it will be processed to the new method chosen.
Cheers
I’ve had nothing but problems trying to get my VIP rewards money loaded into my account it’s very frustrating to see this money accumulating and the website won’t give it to me and they won’t give me a reason why! I have $43 in vip rewards money and it says I can’t deposit it into my account but when I do it’s says my vip account has been suspended and that’s all
The info I get! The live chat does nothing! You can only send one message and it won’t let you send another also you’re always talking to a computer!!
Hi Peter
Redemption of loyalty points is available dependent on a range of factors including deposits, withdrawals, bonuses received and wagering. There is an algorithm that calculates this so support is not able to tell you exactly what you need to do to unlock the redemption of loyalty points, however if you continue to deposit and play with your own money, it will automatically unlock and you will be able to redeem your loyalty points once again.
Cheers
I’ve been having issues with withdrawing winnings. My deposits were in USD and the money in my account was for the same amount in CAD. Also I can not deposit my money as I have not received a password to do so, and have just been getting the run around from the live chat agents and no reply in my email.
I have received the email allowing me to deposit my winnings but no text to my cell with the code: the contact number, live chat and emails do not work please help
Hi Kelvin
I see you obtained the code from live chat on 30th September.
I had no issues with zodiac casino when it came to paying. I gave them my info, so when I was verified I’d just have to wait the 48 hrs to process my payment and the 1-3 business days to get my money. I cashed out a few times and had no trouble. I excluded myself because the loosing streaks were just to long. Spent 1000s and got little in return. So I decided to quit altogether, but other then that if u submit what they ask for, u only have to do it once and your money will come. Mind u I never cashed out anything big before. I’d give it 5/5 for withdrawals, but I’d only give it 2/5 for actually winning.
Won a massive payout and pleased to report back that today I received funds in my bank. Even had a nice email from support congratulating me on the cash out. Compared to other platforms which basically kicked me off VIP status and then ignored me after a cash out (much smaller than this one) I would say Zodiac deserves all the praise imo.
Thanks for the great feedback Pat!
I have finally won here and I am a VIP member. I spend a lot of money. They have no problem taking my deposits. I have sent all documentation that has been asked for and the risk management team still won’t answer me. It’s been way over the 48 hour hold time of the funds. So unprofessional
Hi Laura
I can see your withdrawal was sent for processing on 29th April.
Cheers
Been asking to know when I’ll receive the 2000$ I won and withdrew but no response and I deposited alot of money to be ablento win this money but no one answers me and I’m stressed because I get no help.
Hi Karl
You were sent an email by risk management last week asking for documents. Please send them through.
I am trying to find out why the jackpot games (like Mega Moolah) are no longer available to play at Zodiac. It is like for me, they block them. A friend of mine has them listed to play. Each time I have asked, I never get a reply on this question.
Very frustrated as for years, I had this option and 6 months ago *poof* – gone!
Why?
Hi Susan
Jackpot games are temporarily unavailable to you due to the province you live in. This is in preparation for licencing in that province.
I hope this answers your question.
I won 850$ after spending almost that much I withdrew it for a etransfere been waiting over a week to receive my payment so I contacted the support team they told me they needed copy of utilities bill copies of my cards front and back and copy of my driver license I sent it back now they don’t answer me.
Hi Timothy
Unfortunately due to a high volume of enquiries mixed with a pubic holiday, there may be a delay in communication. If you do not hear back within 48 hours please send another email.